Cancel Dreamface: The Right Way

How to cancel Dreamface and reclaim your credits in south africa

What is Dreamface and why you might want to cancel

Dreamface is an AI-powered application that lets you create AI-generated videos and digital visuals. The platform operates on a subscription model with tiered plans and one-time credit purchases designed to unlock premium features and video generation allowances. You may decide to cancel if you've completed your projects, found a more affordable alternative, encountered billing disputes, or simply want to pause your account temporarily.

Whichever reason brings you here, you have clear legal rights under South African consumer law to cancel without penalty or hidden fees. Tocancel is designed to walk you through every step with clarity and confidence, so you regain control of your subscription immediately.

Who operates Dreamface

New Port LLC, a U.S.-based company registered in California, operates Dreamface. The company lists its official contact details solely in the Terms and Conditions, with no South African office, local support team, or regional billing centre. All subscription changes, cancellation requests, and billing inquiries must route through their U.S. email address ([email protected]) and mailing address. This geographic distance can delay responses, which is precisely why Tocancel exists to help you navigate the process with precision and legal backing.

Common reasons to cancel Dreamface

You might cancel Dreamface because your video projects are complete, you've discovered a cheaper competitor, you're experiencing technical issues, you've run out of credits and don't want to purchase more, or your subscription renewed without clear reminder. Regardless of your reason, South African consumer law protects your right to exit without unnecessary friction. Document your cancellation date and confirmation email for your records, as this evidence protects you if disputes arise later.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you significant legal protections when you cancel digital services like Dreamface, even when the company is based overseas.

Right to cancel and cooling-off periods under the CPA

Under the Consumer Protection Act, you have the legal right to cancel most distance contracts (including online subscriptions and digital services) within a reasonable timeframe. For digital services purchased online, this typically means you can cancel within 14 days from the date of purchase or when you should have received the service. Your legal position is clear: Dreamface's stated 2-day refund policy may not fully align with the CPA's consumer protections, especially if the service was defective or not properly disclosed at purchase.

The National Consumer Commission (NCC), South Africa's enforcement body for consumer complaints, enforces these cooling-off rights. If Dreamface refuses to honour a legitimate cooling-off claim, you can escalate to the NCC without cost. Keep your original purchase confirmation email and screenshots of the subscription terms you agreed to, as this evidence strengthens your position if you need to file a formal complaint.

Auto-renewal and informed consent requirements

South African consumer law requires that companies obtain explicit, informed consent before charging you for auto-renewal. This means Dreamface must have displayed the full subscription terms, the exact price you'll be charged, the frequency of charges, and your cancellation method in clear, legible text before your first charge. If the company failed to make these details prominently visible, you have grounds to dispute any charges that followed.

In practice, this means if Dreamface auto-renewed your subscription without reminding you first, or if the cancellation method was hidden or unclear, you can request a refund from both the company and your bank. Document your subscription confirmation email, card statements, and screenshots of the terms page. Tocancel recommends preserving this evidence before you contact Dreamface or escalate to the NCC.

Right to a refund for defective or undelivered services

The CPA entitles you to a refund if Dreamface fails to deliver the service you paid for. This covers scenarios where the app crashes repeatedly, you cannot generate videos as promised, features are unavailable, or the platform goes offline for extended periods. You retain this refund right even outside the advertised 2-day window if the service is genuinely defective or unfit for purpose.

Your approach is straightforward: document every error with screenshots, record the dates you reported problems, and save all support ticket responses. Tocancel recommends gathering this evidence before contacting Dreamface, as it demonstrates that you acted in good faith and have legitimate grounds for a refund claim.

Cancellation methods for Dreamface

Dreamface subscriptions are sold through three separate platforms, and each platform requires you to cancel through its own system, not directly through Dreamface.

Cancel via the apple app store (iOS devices)

If you subscribe to Dreamface through your iPhone or iPad, you must cancel through Apple's platform, as Apple processes the payment and manages the subscription lifecycle.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select Subscriptions
   • Find and tap Dreamface
   • Tap Cancel Subscription
   • Confirm the cancellation when prompted
2. Alternatively, cancel directly via the App Store app
   • Open the App Store application
   • Tap your profile icon in the top right corner
   • Select Subscriptions
   • Find Dreamface and tap it
   • Choose Cancel Subscription and confirm your choice
3. Verify your cancellation by checking your email
   • Apple sends a confirmation email within minutes
   • Your subscription access ends at the next billing date, not immediately
   • Save this confirmation email for your records

Your access to Dreamface continues until the end of your current billing period, even after you cancel. You will not be charged again after that date. Tocancel advises checking your App Store subscription list a few days later to confirm the cancellation stuck, as technical glitches occasionally occur.

Cancel via google play store (Android devices)

If you subscribe to Dreamface through an Android phone or tablet, you must cancel through Google Play, which handles the billing relationship directly.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select Manage Subscriptions or Subscriptions (depending on your Android version)
   • Find and tap Dreamface
   • Tap Cancel Subscription
   • Follow the prompts to confirm cancellation
2. Verify the cancellation via email
   • Google sends a confirmation email to your registered Gmail address
   • Your subscription remains active until the end of the current billing cycle
   • Keep this confirmation email in your records
3. Check Google Play after a few days to ensure the cancellation processed
   • Re-open Google Play and navigate to your Subscriptions section again
   • Confirm that Dreamface no longer appears in your active subscriptions list

Android subscriptions end at your next scheduled billing date, not immediately upon cancellation. No further charges will appear on your payment method after that date. Tocancel recommends taking a screenshot of the cancellation confirmation for your own protection.

Cancel direct subscriptions via dreamface's website

If you subscribed to Dreamface directly through their website (rather than through Apple or Google), you must contact New Port LLC by email to cancel.

1. Send a cancellation email to [email protected]
   • Include your full name and the email address linked to your Dreamface account
   • State clearly that you want to cancel your subscription
   • Mention your subscription start date if you have it
   • Ask for written confirmation of the cancellation
   • Keep a copy of your email for your records
2. Wait for a response from Dreamface
   • The company typically responds within 5 to 10 business days
   • They should confirm the cancellation date and the end of your billing
   • If you do not receive a response within 10 days, send a follow-up email
3. If Dreamface charges you again after cancellation
   • Contact your bank or card issuer immediately to dispute the charge
   • Provide your original cancellation email as evidence
   • Request a refund and ask your bank to flag Dreamface for recurring unauthorized charges
   • File a complaint with the NCC if the dispute fails

Sending a cancellation email creates a paper trail that protects you legally. South African consumer law treats email as a binding form of communication, so your cancellation request is legally valid once you send it. Tocancel strongly advises sending this email from the same email address you used to create your Dreamface account, as this makes it harder for the company to deny receipt.

What happens after you cancel Dreamface

Once your cancellation processes, several outcomes occur on predictable timelines, and understanding them prevents confusion and unnecessary concern.

When your access ends

Your Dreamface account remains active until the end of your current billing cycle, regardless of which platform you used to cancel. If your next billing date is in 10 days, you have 10 days of access remaining. After that date, the app will no longer allow you to generate videos, and you will lose access to any remaining credits. Save or export any important projects before this date arrives, as Dreamface may delete inactive accounts after a certain period.

Refund timelines and what to expect

If you cancel within the 14-day cooling-off period under South African law, you are entitled to a refund. If Dreamface processes your refund, the money typically returns to your original payment method within 5 to 10 business days, depending on your bank. App Store refunds may take up to 30 days to appear on your card statement. If no refund arrives after 14 days, contact your bank to trace the payment.

If Dreamface refuses to refund you outside the 2-day window they advertise, you can escalate the matter to the NCC, which has the power to investigate and compel refunds. Tocancel recommends requesting your refund via email (if you cancelled by email) to create a documented record, as this strengthens your position if a dispute arises.

What happens to your credits and unused services

Any unused video generation credits or premium features you paid for do not carry forward after cancellation. Once your subscription ends, these credits expire and cannot be recovered. For this reason, Tocancel advises using any remaining credits before your cancellation date or requesting a partial refund for unused services. In practice, companies rarely refund unused credits unless you raise the issue explicitly at the time of cancellation.

Pricing and subscription plans for Dreamface

Understanding Dreamface's pricing structure helps you calculate the refund you're entitled to and decide whether cancellation aligns with your budget.

Prices in South Africa may vary based on currency fluctuations and promotions. If you're on a monthly or annual plan, your refund entitlement depends on the number of days you've used the service. Tocancel recommends calculating this before you request your refund, as it strengthens your negotiation position with Dreamface.

Common mistakes when cancelling Dreamface

Many people cancel Dreamface without following the correct steps for their platform, then discover weeks later that the company charged them again. This frustration is entirely avoidable if you know what to watch for.

Mistake one: deleting the app instead of cancelling the subscription

Simply deleting the Dreamface app from your phone does not cancel your subscription. Your subscription remains active on Apple or Google's system, and you will be charged on the next billing date. To cancel, you must go into your device Settings or the App Store itself and explicitly end the subscription. Tocancel sees this error repeatedly, and it results in unexpected charges that could have been avoided by taking one extra minute to complete the cancellation in the correct app.

Mistake two: not confirming cancellation in writing

If you cancelled via email, do not assume silence from Dreamface means success. Follow up with a second email after 10 business days if you have not received a response. If the company later charges you and claims you never cancelled, your email trail proves otherwise. Save every email you send and receive, including automated acknowledgments.

Mistake three: forgetting to check your billing after the cancellation date

Technical errors occur on all platforms occasionally. Check your bank statement and app subscription list one week after your cancellation date to confirm no new charges appear. If you spot an unauthorized charge, contact your bank immediately to dispute it, then file a complaint with the NCC if the dispute fails. Tocancel recommends setting a phone reminder on your cancellation date plus seven days to perform this check.

Mistake four: cancelling without understanding the cooling-off period

Many users assume they have only 2 days to cancel, because that is what Dreamface advertises. In reality, South African law gives you 14 days to cancel most digital services. If you are within 14 days of purchase and the service was not defective, you qualify for a full refund under the CPA, regardless of what Dreamface's terms state. Do not let the company's 2-day window deter you from requesting a refund if you fall outside it but have legitimate grounds (technical issues, non-delivery, or unclear consent).

Refund eligibility and how to claim yours

Your refund eligibility depends on how long you have had your subscription, why you are cancelling, and whether the service performed as promised.

Within 14 days of purchase (cooling-off period)

You have an unconditional right to a full refund if you cancel within 14 days of your first charge, as long as you did not fully consume the service. This is your strongest legal position under the CPA. Contact Dreamface immediately to claim this refund, and if they refuse, escalate to the NCC with a copy of your purchase confirmation and cancellation request.

After 14 days but service is defective

If Dreamface fails to deliver a functional service (crashes, features missing, videos fail to generate), you can request a refund or credit even after 14 days. Document the technical issues with screenshots and support ticket dates. Send Dreamface a formal refund request via email, stating that the service is unfit for purpose under South African consumer law. If they refuse, file a complaint with the NCC, which has the authority to investigate and order refunds.

After 14 days and service is functional

If your subscription is performing correctly and you cancel after 14 days simply because you no longer want it, you may not qualify for a full refund under the CPA. However, many companies offer pro-rata refunds for the remaining unused days in your billing cycle, especially if you request this politely. Tocancel advises asking for a partial refund based on the number of unused days; many companies grant this goodwill gesture to avoid escalation to the NCC.

Keeping track of your cancellation: a checklist for peace of mind

Use this checklist to ensure your cancellation is complete and protected.

• Identify which platform you used to subscribe (Apple App Store, Google Play, or direct website)
• Complete the cancellation through the correct platform using the steps above
• Save your cancellation confirmation email or screenshot
• Note the date your subscription ends (usually the end of your current billing cycle)
• Check your subscription list one week after the cancellation date to confirm it was removed
• Monitor your bank statement for 30 days to ensure no new charges appear
• If Dreamface charged you after cancellation, contact your bank to dispute the charge within 30 days
• Keep all cancellation evidence for at least 12 months in case a dispute arises
• If you are owed a refund and Dreamface refuses, contact the NCC with your evidence

Contact details and next steps

If Dreamface refuses your cancellation request or fails to refund you, you have legal recourse through South African consumer authorities.

How to contact Dreamface for cancellation or refund requests

Email: [email protected]

Mailing address (for formal correspondence): New Port LLC, [U.S. address as listed in Terms and Conditions]

When you email Dreamface, use clear language: "I request cancellation of my Dreamface subscription effective immediately" or "I am exercising my 14-day cooling-off right under South African consumer law and request a full refund." Tocancel recommends sending this email from the address linked to your account and requesting written confirmation of receipt.

Escalating to the national consumer commission (NCC)

If Dreamface does not respond within 14 days or refuses your refund request, file a complaint with the National Consumer Commission. The NCC investigates complaints against companies that breach the Consumer Protection Act and can compel refunds and compensatory damages.

NCC website: www.ncc.org.za

NCC contact: [email protected] or 0800 220 220 (toll-free)

Provide the NCC with copies of your cancellation email, Dreamface's response (or proof they did not respond), your billing statement, and a clear explanation of why you believe you are entitled to a refund under the CPA. The NCC's services are free to consumers, and they have successfully resolved thousands of subscription disputes involving foreign companies.

Disputing charges with your bank

If Dreamface charged you after you cancelled, contact your bank or card issuer immediately to dispute the charge. Most banks allow you 30 days from the charge date to file a dispute. Provide your cancellation email and confirmation as evidence that you did not authorize the charge. Your bank will investigate and reverse the charge if your evidence is strong.

Summary: your path to cancelling Dreamface with confidence

Cancelling Dreamface is straightforward when you follow the correct platform-specific steps and understand your legal rights under South African consumer law. Whether you subscribed via Apple, Google, or Dreamface's website, your cancellation becomes effective at the end of your billing cycle. You retain the right to cancel within 14 days for a full refund under the Consumer Protection Act, and you can request a refund for defective services even after 14 days if the company fails to deliver what you paid for.

Document your cancellation request, keep confirmation emails, and monitor your billing for 30 days to catch any unauthorized charges. If Dreamface refuses your cancellation or refund, the National Consumer Commission stands ready to investigate on your behalf at no cost to you. Tocancel has helped thousands of South African consumers cancel overseas subscriptions like Dreamface by providing clear, legally-backed guidance and accountability. You have the power to cancel immediately, and your consumer rights protect you every step of the way.