Cancel Findandloc: The Right Way

How to cancel Findandloc and reclaim your money in south africa

Understanding Findandloc and why cancellation matters

Findandloc is marketed as a real-time asset tracking and location monitoring platform designed for organisations to manage resources remotely. The service operates through a website and mobile application, but critical details around pricing structure, subscription terms, and feature transparency remain unclear to users.

South African consumers report a troubling pattern: unexpected recurring charges on bank statements, promised tracking features that fail to function, and unresponsive support teams when cancellation is requested. If unwanted charges keep appearing or the service has not delivered as promised, you are not alone, and you have legal rights. Tocancel specialises in helping South African consumers understand these rights and execute clean cancellations with confidence.

Common reasons south africans cancel Findandloc

Billing surprises dominate cancellation requests. Users discover charges without understanding what they're paying for or how the service works. Real-time tracking failures compound the frustration, especially when organisations rely on location data for operations. Customer support often remains unresponsive, leaving you trapped without a clear exit route.

If any of these scenarios match your experience, cancellation is your right under South African consumer law. Tocancel's approach empowers you to take immediate control of your account and finances.

Why tocancel recommends immediate action

Delays cost money. Every billing cycle that passes locks in another charge while you search for help. The longer you wait, the more evidence you must gather to support a refund claim. Taking action today ensures your cancellation request reaches Findandloc in writing, creating a dated record that protects you legally.

Acting quickly strengthens your position, whether you pursue a direct refund or escalate to your bank or the National Consumer Commission.

Your consumer rights in south africa

South African law grants you specific cancellation and refund protections that apply to Findandloc regardless of what their terms state.

The consumer protection act cooling-off period

The Consumer Protection Act, Section 5(1), grants you a cooling-off period of 14 days from the date of purchase for digital services and software subscriptions. During this window, you can cancel and demand a full refund without penalty or reason, even if you have used the service.

Your legal position: If you purchased Findandloc within the last 14 days, you have an automatic right to cancel and reclaim your full payment. The company cannot enforce their standard cancellation terms during this period.

Cancellation rights beyond the cooling-off period

After 14 days, you retain the right to cancel and stop all future charges immediately. If Findandloc misrepresented features, failed to deliver core functionality, or charged you without clear consent, the Consumer Protection Act treats these as material breaches. Breaches may entitle you to a refund of amounts paid under the defective service.

Document every failure: dates when tracking did not function, screenshots of charges, records of support requests that went unanswered. This evidence strengthens your claim if the company refuses to refund voluntarily.

Chargeback and dispute resolution rights

If Findandloc refuses a legitimate refund, your bank or card issuer can launch a chargeback investigation. Financial institutions in South Africa have a duty to investigate unauthorised or fraudulent charges on your account. You must provide your bank with copies of cancellation requests, billing statements, and evidence of non-delivery.

For disputes that remain unresolved, lodge a formal complaint with the National Consumer Commission. Tocancel recommends keeping all correspondence dated and organised so you are prepared for escalation if necessary.

Methods to cancel Findandloc

Cancellation routes depend on how you subscribed and which platform you used to set up your account.

Cancel through google play or apple app store

If you subscribed to Findandloc via Google Play Store or the Apple App Store, your subscription is managed through your app store account, not directly by Findandloc. This is often the fastest cancellation route.

1. Open your app store account
   • Android: tap your profile icon in the top right corner of the Google Play Store, then tap Payments and subscriptions, then Subscriptions.
   • iOS: tap the profile icon in the bottom right of the App Store, then select Subscriptions.
2. Find the Findandloc subscription entry
   • Scroll through active subscriptions until you locate Findandloc.
   • If it does not appear in your active list, your subscription may have already expired or is managed through a different payment method. Move to the next method.
3. Tap the subscription and select the cancellation option
   • Android: select Findandloc, then tap Cancel subscription, then confirm.
   • iOS: select Findandloc, then tap Cancel subscription or Delete, then confirm.
4. Verify the cancellation
   • The app store will display a confirmation message. Take a screenshot as proof of cancellation.
   • Cancellation usually stops future charges within 24 hours, though your final billing period may still appear.
5. Check your email for a confirmation message
   • Your app store account email will receive a cancellation notice. Keep this for your records.

Cancel through the Findandloc website or account settings

If you subscribed directly on the Findandloc website (not through an app store), you must cancel through your Findandloc account.

1. Log into your Findandloc account at the website
   • Use the email address and password associated with your subscription.
   • If you have forgotten your password, use the password reset link on the login page.
2. Navigate to your account settings or subscription settings
   • Look for tabs or menus labelled Account, Subscription, Billing, or Settings.
   • This section usually appears in the top right corner or in a left-hand sidebar.
3. Locate your active subscription and select the cancel or downgrade option
   • The exact wording varies, but you are looking for Cancel subscription, Unsubscribe, or Cancel membership.
   • If no cancellation option appears, the company may require you to contact support. Proceed to the next method.
4. Follow the prompts to confirm cancellation
   • Findandloc may ask why you are cancelling. Enter a reason such as "Service not fit for purpose" or "Recurring charges not authorised".
   • Some companies offer a discount to prevent cancellation. Only accept this if it genuinely resolves your issue.
5. Collect your confirmation message and take a screenshot
   • Record the date, time, and confirmation number if one is provided.
   • Tocancel recommends saving this screenshot to your computer or cloud storage immediately.

Cancel by email or written request

If Findandloc does not allow self-service cancellation online, you have the right to cancel by written request. This method creates a dated, traceable record of your cancellation demand.

1. Compose a formal cancellation email
   • Address it to support(at)findandloc.com or the email address listed on their website or your invoice.
   • Include your full name, email address, account number or username, and the subscription start date.
   • Write: "I formally request immediate cancellation of my Findandloc subscription. Please confirm cancellation within 48 hours and process any applicable refund. I do not authorise any future charges."
2. Request a read receipt or confirmation of delivery
   • Use your email provider's read receipt feature (available in Gmail, Outlook, and most email clients).
   • This proves Findandloc received your request.
3. Send copies to both support and billing addresses if they are different
   • Some companies monitor only one inbox. Sending to both ensures your request reaches the right team.
4. Monitor your email for a response within 3 business days
   • Legitimate companies respond to cancellation requests quickly. Silence is often a red flag.
   • If Findandloc does not respond, escalate as outlined in the refund section below.
5. Save the email exchange and any confirmation received
   • Create a folder on your computer labelled "Findandloc Cancellation" and store all correspondence inside with dates visible.

Findandloc pricing and subscription terms

Understanding what you are paying for helps you build your cancellation case and refund claim.

These prices are indicative based on market research. Findandloc's website does not always display pricing clearly, which is itself a red flag. If you were charged an amount not listed here or were not shown pricing before being billed, Tocancel recommends documenting this as evidence of unclear terms.

What happens immediately after cancellation

Understanding the post-cancellation timeline helps you track whether charges have genuinely stopped.

Within 24 hours of cancellation

Most subscription systems process cancellations within 24 hours. Your Findandloc app may remain accessible during this grace period, but no new charges should appear on your bank statement. Check your account to confirm that the cancellation has been registered.

At your next billing date

The critical test is whether a new charge appears on your next scheduled billing date. If you cancelled a monthly subscription on the 15th and your billing date is the 1st of each month, no charge should appear on the next 1st. If a charge does appear after cancellation, this is evidence of cancellation failure or company non-compliance.

Contact your bank immediately if an unauthorised charge appears post-cancellation. Tocancel advises keeping your bank's contact number handy and reporting it within 5 business days for faster dispute resolution.

Monitoring your account for hidden charges

Some companies rebill under slightly different names or descriptions to evade detection. Review your bank statement for the next 60 days, looking for charges labelled "Findandloc", "BITOR SOFTWARE", or similar variations. Screenshot any suspicious charges and report them to your bank immediately.

Securing your refund after cancellation

Cancellation and refund are separate rights. Stopping future charges is one outcome; recovering what you have already paid is another.

Requesting a refund directly from Findandloc

If you cancelled within the 14-day cooling-off period, send a refund request email immediately. Use clear language: "I am within the Consumer Protection Act cooling-off period and request a full refund of R[amount] paid on [date]. Please process this within 14 days."

If you cancelled after 14 days, include evidence of service failure: "The tracking service has not functioned as advertised. I am entitled to a refund for the period in which the service was non-functional. Please process a refund of R[amount]."

Allow Findandloc 14 business days to respond. If they refuse or ignore you, move to the next step.

Initiating a bank chargeback

Contact your bank or card issuer and explain that Findandloc has charged you without delivering the promised service or without processing your cancellation. Provide your bank with a copy of your cancellation request email and evidence of non-delivery (screenshots, failed tracking screenshots, etc.).

Your bank will investigate and may reverse the charge. This process typically takes 7 to 14 business days. Tocancel recommends keeping a timeline of all events so you can present your case clearly to your bank.

Lodging a complaint with the national consumer commission

If Findandloc refuses a refund and your bank's chargeback is unsuccessful, escalate to the National Consumer Commission (NCC). You can lodge a complaint online at ncc.org.za or by post to:

National Consumer Commission
Centurion Office Park
410F Main Road
Centurion, 0046
South Africa

The NCC investigates unfair business practices and can order companies to refund consumers. Tocancel advises including all evidence: your cancellation email, bank statements, screenshots, and copies of any responses (or non-responses) from Findandloc.

Common mistakes to avoid when cancelling

Cancellation missteps can cost you money and weaken your legal position. Being cautious now prevents regret later.

Cancelling through your bank instead of the company

Many South Africans ask their bank to block payments to Findandloc rather than cancelling the subscription directly. This creates a disputed charge, not a clean cancellation. The company may report you to credit agencies or pursue collection action. Always cancel the subscription first through the company's official channels.

Failing to keep proof of cancellation

If you cancel through an app store, screenshot the confirmation. If you email Findandloc, save the email thread and any response. Without proof, you cannot prove you cancelled if the company later claims they have no record. Tocancel recommends creating a dedicated folder on your computer to centralise all cancellation evidence.

Not following up when charges continue

Many consumers cancel, see no immediate charge, and assume the job is done. Then a charge appears two months later and they have forgotten the cancellation details. Check your bank statement monthly for 90 days after cancellation. If a charge appears, your cancellation failed, and you must escalate immediately.

Ignoring the cooling-off period advantage

If you purchased Findandloc within the last 14 days, use this period to your advantage. You do not need to prove service failure or negotiate. Write to Findandloc clearly: "I am exercising my Consumer Protection Act Section 5(1) right to cancel within the cooling-off period. Please refund R[amount] immediately." This is your strongest legal position, and many companies comply quickly when you cite the law directly.

Before you cancel: key questions to answer

Pause and consider these points to strengthen your cancellation request and refund claim.

What to do after your cancellation is confirmed

Cancellation is not the end; protecting yourself afterward is equally important.

Update your records and set calendar reminders

Record your cancellation date and the date of your next scheduled billing cycle. Add a reminder to your calendar to check your bank statement on that date. If a charge appears, you will catch it immediately and can escalate within 5 business days, which improves your bank's dispute investigation.

Monitor for linked services or accounts

Some software platforms link to other accounts or partner services. If Findandloc integrated with your asset management system, calendar, or CRM, log in and check for any ongoing syncs or data pulls. Disconnect these if necessary.

Delete the Findandloc app if you no longer need it

Removing the app prevents accidental re-engagement or confusion about your subscription status. It also protects your data privacy by stopping further data collection.

Request data deletion under POPIA

South Africa's Protection of Personal Information Act (POPIA) gives you the right to request deletion of your personal data held by Findandloc. Send a formal request to their privacy or support email asking them to delete your account data. This is especially important if you provided sensitive location or organisational information during your subscription.

Why south africans trust tocancel for cancellations

Tocancel has helped thousands of consumers navigate exactly this situation: unexpected charges, unresponsive companies, and the maze of cancellation options. Our guides are grounded in South African consumer law and updated as company policies change. Whether you are cancelling Findandloc within the cooling-off period or fighting for a refund months later, Tocancel provides the clarity and confidence you need to act.

Visit Tocancel today to explore guides for other services, access cancellation templates, and connect with a community of consumers who have reclaimed their money. Your right to cancel is not just legal; it is yours to exercise with confidence and support from Tocancel.

Findandloc cancellation address and contact details

Use this information to send formal cancellation or refund requests.

Company name: BITOR SOFTWARE SL
Service: Findandloc
Country of registration: Spain (Barcelona)
Website: findandloc.com
Support email: support(at)findandloc.com (or email listed on your invoice)
Complaint channel: National Consumer Commission (ncc.org.za)

When you email Findandloc, use formal language and include your full name, email, account details, subscription start date, and the action you request. Keep a copy of every email you send. Tocancel recommends sending your cancellation request to both support and any billing email address listed on your invoice, as companies may monitor different inboxes.

Your right to cancel is guaranteed by South African law. Take action today with Tocancel's guidance, and reclaim control of your subscriptions and finances.