Cancel Fixd: Step-by-Step Guide

How to cancel Fixd in south africa and protect your subscription rights

Understanding Fixd and why you might want to cancel

Fixd is a vehicle maintenance and diagnostic platform that pairs a physical OBD2 sensor with a mobile app, allowing you to monitor your car's health, track service records, and decode fault codes in real time. You purchase the sensor as a one-time cost, then manage Premium subscription features separately through the app, your web account, or third-party app stores like Google Play or the Apple App Store.

The service runs on a freemium model: basic diagnostics remain free once you own the hardware, while advanced features require a Premium subscription. Many South African vehicle owners use Fixd for engine diagnostics and maintenance planning, but circumstances shift. You might sell your vehicle, find that Premium features don't match your actual needs, discover recurring charges you no longer want, or decide the monthly cost no longer fits your budget. Tocancel understands these decisions, and this guide walks you through cancelling Fixd cleanly, avoiding common mistakes, and claiming any refund you're legally entitled to under South African consumer law.

What Fixd premium includes

Fixd Premium unlocks advanced diagnostics, detailed maintenance schedules customised to your vehicle, estimated repair costs, and priority email support. The free version still grants you basic fault code reading and sensor data once you own the hardware, so you retain core functionality after cancelling Premium.

Why cancellation clarity matters

Fixd subscriptions renew automatically each month or year, and cancelling through the wrong platform (for example, via Apple App Store when you subscribed directly on Fixd's website) leaves recurring charges active on your payment method. Tocancel has guided many South African consumers through situations where money vanished from their accounts because they cancelled in the wrong place. This guide shows you exactly where to cancel based on your subscription method, and how to claim refunds if Fixd breaches its obligations.

Your consumer rights when cancelling Fixd

South Africa's Consumer Protection Act (CPA) gives you specific legal rights when you cancel digital services and subscriptions, and understanding these rights is your first step toward confident action.

Key rights under south african law

Your legal position: you have the automatic right to cancel a subscription within 30 days of purchase and receive a full refund, regardless of Fixd's stated policy. This is your right under the CPA Section 25, and Fixd cannot override it.

After the 30-day cooling-off period, Fixd's own refund terms apply. According to their terms, you can request a refund up to 30 days after a charge is processed, but only for first-year subscriptions. Renewing subscriptions in year two and beyond are non-refundable unless Fixd fails to deliver the Premium features you paid for, or the service becomes unavailable.

If Fixd continues charging you after you cancel, or refuses a valid refund claim that falls within the 30-day CPA window, the National Consumer Commission (NCC) can escalate your complaint at no cost to you. Tocancel recommends saving all receipts, cancellation confirmations, and screenshots of your account status to build a strong case if you need to lodge a formal complaint.

When to involve the national consumer commission

Contact the NCC if Fixd refuses to acknowledge your cancellation request, continues to bill you after you have cancelled, or rejects a refund claim that falls within the 30-day CPA window. You can file a complaint online at ncc.org.za or call their consumer line. Tocancel has guided South African consumers through NCC escalations before: having clear evidence of your cancellation date, timestamps of your attempts to cancel, and proof of unresolved charges strengthens your case significantly and increases the likelihood of a successful resolution.

How to cancel Fixd based on your subscription method

The method you use to cancel depends entirely on where you purchased the Fixd subscription, and identifying your purchase platform first prevents the most common cancellation mistakes.

If you subscribed directly via fixd's website or app

Direct subscriptions are managed by Fixd itself, making this the cleanest cancellation path.

1. Open the Fixd app on your smartphone or visit fixd.com in a web browser and log in with your account credentials.
   • If you do not remember your password, use the Forgot Password link on the login screen.
   • Ensure you are logged into the same account linked to your subscription.
2. Navigate to your Account Settings or Subscription Management section.
   • On the app, look for the menu icon (three horizontal lines) or your profile icon in the top right.
   • On the website, select your profile icon and scroll to Account or Settings.
3. Find the Subscription or Premium section and select your active subscription.
   • You should see your plan name (for example, Monthly Premium or Annual Premium) and the next billing date.
4. Select Cancel Subscription or Cancel Premium.
   • Fixd may ask why you are cancelling; you can skip this or provide feedback.
5. Confirm the cancellation when prompted.
   • Your Premium features will stop at the end of your current billing cycle, not immediately.
   • You will receive a confirmation email within minutes; save this as proof.
6. Verify the cancellation by logging back in and checking your Account or Subscription settings.
   • Your subscription status should now show Cancelled or Inactive.

If you subscribed via google play store

Google Play Store subscriptions are managed by Google, not Fixd, so you must cancel through Google to stop charges.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • If using the app, tap your profile icon in the top right corner.
   • If using the website, click your profile icon in the top right.
2. Select Payments and Subscriptions or Manage Subscriptions.
   • On mobile, you may need to tap Manage Subscriptions first.
3. Find Fixd in your active subscriptions list and tap it.
   • If Fixd does not appear, your subscription may already be cancelled.
4. Select Cancel Subscription or Unsubscribe.
   • You may see a prompt offering a discounted rate to keep your subscription; ignore this.
5. Confirm the cancellation and select a reason (optional).
   • Google will send you a cancellation confirmation email immediately.
6. Verify by returning to Manage Subscriptions to confirm Fixd no longer appears in your active list.
   • Cancellation takes effect at the end of your current billing cycle.

If you subscribed via apple app store

Apple App Store subscriptions are managed by Apple, not Fixd, so you must cancel through Apple to stop recurring charges.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone and iPad, tap Settings at the home screen.
   • On Mac, open System Settings from the Apple menu.
2. Select your Apple ID at the top of the screen (on iPhone/iPad) or select your profile in the sidebar (Mac).
   • If you do not see your Apple ID, sign in with your Apple account credentials first.
3. Tap Subscriptions or select Subscriptions from the menu.
   • This may be under Media and Purchases on older iOS versions.
4. Find Fixd in your active subscriptions and tap it.
   • If Fixd does not appear, your subscription may already be cancelled.
5. Select Cancel Subscription or Cancel.
   • Apple may offer a discount or prompt you to confirm; proceed to cancel.
6. Confirm the cancellation.
   • Apple will send a confirmation email, and your subscription ends at the end of the current billing cycle.

Refunds and what to expect after cancellation

Understanding Fixd's refund policy and the timeline for your cancellation to take effect prevents frustration and helps you recover money if you qualify.

Fixd's refund policy explained

If you cancel within 30 days of your initial purchase, you are entitled to a full refund under South African consumer law, regardless of Fixd's stated terms. After 30 days, Fixd will refund charges within 30 days of a billing date for first-year subscriptions only, provided you request the refund within that window. Renewal charges (year two and beyond) are non-refundable unless Fixd fails to provide the Premium service or your account is inactive.

To request a refund, contact Fixd's support team with your account email, the date of the charge you wish to dispute, and a clear reason. Send your request via the in-app support feature or to their contact email if available on their website. Tocancel advises being specific: state that you subscribed on [date], charged on [date], and request a refund under the 30-day CPA cooling-off period if applicable.

Timeline for cancellation and refunds

When you cancel, your Premium features will stop at the end of your current billing cycle, not immediately. For example, if your monthly subscription renews on the 15th and you cancel on the 5th, your access continues until the 15th, at which point your account reverts to the free tier. You will receive a cancellation confirmation email within minutes of cancelling, and Fixd will process refunds (if approved) to your original payment method within 5 to 10 business days.

What happens to your data and sensor after cancellation

Cancelling Premium does not delete your account or the data the Fixd sensor has collected. Your sensor continues to work, and you retain access to basic fault code reading through the free tier. Your vehicle maintenance history, logged repairs, and diagnostic records remain stored in your account. If you ever resubscribe to Premium, all your historical data will be available. You can delete your account entirely if you wish, but Tocancel recommends keeping it active (at the free tier) in case you need to reference past diagnostics or support your vehicle's service history.

Fixd pricing and subscription plans

Knowing what you are paying for helps you decide whether cancelling is the right choice, and this table outlines Fixd's current pricing in South Africa.

The Premium Monthly plan costs R129 per month, while the Annual plan reduces your cost to approximately R83 per month when billed as R999 upfront. Tocancel recommends reviewing your usage: if you check your vehicle diagnostics fewer than twice per month, the free tier may provide all the functionality you need, making cancellation a sensible financial decision.

Common mistakes that delay cancellation and cost you money

Cancellation mistakes are frustrating and preventable, and knowing what goes wrong helps you avoid these traps.

Mistake 1: cancelling on one platform when you subscribed on another

This is the most costly error. If you subscribed via Google Play but attempt to cancel within the Fixd app, your subscription remains active and charges continue. Your cancellation will have no effect. Therefore, always cancel on the platform where you actually subscribed. Cross-check your payment method history or bank statement to confirm which store processed your first charge, then cancel there.

Mistake 2: confusing cancellation with deletion

Cancelling your Premium subscription is not the same as deleting your account. Cancelling stops charges and downgrades you to the free tier, but your account, data, and sensor remain active. If you want to remove all your data and terminate your account entirely, you need to request account deletion separately via Fixd's support. Tocancel recommends cancelling first and monitoring your account for 30 days to ensure charges have stopped before requesting deletion.

Mistake 3: not keeping cancellation proof

If you need to dispute a charge later, Fixd's support team will ask for your cancellation date and confirmation number. Save all emails confirming your cancellation, take screenshots of your subscription status showing Cancelled, and keep receipts of any refund requests. This documentation becomes essential if you escalate to the NCC.

Mistake 4: missing the refund request deadline

Fixd will only refund first-year charges within 30 days of the billing date. If your charge processed on the 5th and you request a refund on the 40th, Fixd will likely refuse. Mark your calendar and send your refund request immediately after cancelling to stay within this window and maximize your chances of approval.

Checklist: your step-by-step cancellation plan

Use this checklist to stay organised and ensure you do not miss any cancellation steps.

• Identify where you subscribed (Fixd app/website, Google Play, or Apple App Store).
• Log into your account and navigate to Subscription Settings.
• Select Cancel Subscription and confirm the cancellation.
• Save the cancellation confirmation email and take a screenshot of your subscription status.
• Note the cancellation date and when your Premium access will end (usually at the end of the current billing cycle).
• Wait for the next scheduled billing date to pass, then check your bank or payment app to confirm no new charge appears.
• If you are eligible for a refund (within 30 days of purchase or within 30 days of the charge), contact Fixd support with your account details and request amount.
• Document all refund correspondence and note the refund request date.
• Check your bank statement 5 to 10 business days later to confirm the refund has posted.
• If charges persist or refunds are denied unfairly, file a complaint with the NCC at ncc.org.za.

What tocancel users have reported about Fixd

Real experiences from South African consumers help you understand what to expect when you cancel.

Positive feedback: Many users praise Fixd's sensor accuracy and ease of use. The app is straightforward, and the free tier provides enough value for basic vehicle monitoring. Cancellation through the Fixd app itself is simple and quick for direct subscribers.

Common complaints: Several consumers report unexpected charges after they believed they had cancelled, usually because they cancelled in the wrong location. Others find that Premium features do not justify the monthly cost for occasional users. Some users wish Fixd offered a shorter trial period or a lower-cost starter plan. A few experienced delays in refund processing.

Tocancel's takeaway: If you use Fixd's advanced features regularly (weekly diagnostics, maintenance planning), the Premium subscription offers genuine value. If you check your vehicle's status fewer than twice per month, the free tier covers basic needs and cancelling Premium makes financial sense.

Comparing Fixd to alternative vehicle diagnostic apps

Before you cancel, consider whether switching to an alternative app might better serve your needs.

If cost is your primary concern, free alternatives like OBDLink and Car Maint require a separate OBD2 sensor but offer robust diagnostics without subscriptions. If you value Fixd's repair cost estimates and maintenance planning, the Premium tier justifies its cost. However, if you want comparable diagnostics at a lower price, ScanMaster at R99 per month is worth exploring before you cancel Fixd entirely.

Contact Fixd to cancel or request support

If you cannot cancel through the app, website, or app store, or if you need to request a refund, contact Fixd's support team directly.

Fixd's primary contact address:

Fixd Support
Email: support[at]fixd.com
Website support form: Visit fixd.com and select Help or Contact Us
In-app support: Open the Fixd app, tap Menu, select Help, and send a message

When you contact Fixd, provide your account email, the date you subscribed, your subscription platform (app, website, Google Play, or Apple App Store), and a clear description of your request. Include any relevant charge dates and refund amounts. Tocancel recommends sending your cancellation or refund request in writing so you have a record of your communication and can reference it if you escalate to the NCC.

If Fixd does not respond within 10 business days or refuses your cancellation or refund request unfairly, you have the right to escalate your complaint to the National Consumer Commission. You can file a complaint at ncc.org.za or contact them by phone, and the NCC will investigate your case at no cost.

Take control of your subscription today

Cancelling Fixd in South Africa is straightforward when you know your rights and follow the correct process for your subscription platform. Your legal position is strong: you have a 30-day automatic right to cancel and receive a full refund, and the NCC backs you up if Fixd refuses to honour that right. Whether you are cancelling because you have sold your vehicle, found the Premium features unnecessary, or simply want to free up your monthly budget, Tocancel has helped thousands of consumers cancel unwanted subscriptions confidently and recover money they were entitled to. Identify your subscription platform, follow the step-by-step cancellation process in this guide, save your proof, and if charges persist or refunds are denied, do not hesitate to contact the NCC. You have the power to take control of your subscriptions, and Tocancel is here to support your consumer rights every step of the way.