Cancel iTranslate: The Right Way

How to cancel iTranslate and stop unwanted charges in south africa

What is iTranslate and why cancelling protects your money

iTranslate is a translation and language reference tool that delivers real-time text and voice translation across iOS, Android, and web platforms. The service operates on a freemium model, meaning you can use basic features at no cost, but premium features require an active subscription.

Your subscription renews automatically each month or year, depending on your chosen plan. This automatic renewal is where unwanted charges accumulate if you don't cancel deliberately. Whether you subscribed through the Apple App Store, Google Play, or directly through their website at itranslate.com, each platform handles cancellations differently, and understanding your path to cancellation is essential before you act.

If you've found a competitor that serves you better, no longer need translation tools, or want to trim your monthly subscriptions, Tocancel is here to walk you through the process step by step. Your rights are clear, and your cancellation is enforceable under South African consumer law.

Reasons to cancel iTranslate

You might cancel iTranslate if you've switched to another translation app, discovered that your device's built-in translation features meet your needs, or simply realised you no longer use the service regularly enough to justify the monthly cost. Many users cancel after spotting an unexpected charge on their bank statement and deciding the tool no longer fits their routine.

Cancelling promptly stops future charges from compounding month after month.

Your subscription cost and renewal cycle

iTranslate's pricing varies depending on whether you subscribe through iOS, Android, or web. The table below outlines typical costs:

The exact amount you pay depends on whether you purchased a monthly or annual plan and when you signed up. Always check your payment method (credit card or debit card statement) to confirm your current renewal date.

How to cancel iTranslate on iOS via the apple app store

If you subscribed to iTranslate through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through the iTranslate app itself.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the very top of the Settings menu.
   • If you see "Sign in to your iPhone" instead, you haven't logged into your Apple account yet.
3. Select "Subscriptions" from the list that appears.
   • This shows all active subscriptions tied to your Apple ID.
4. Tap "iTranslate" in your subscription list.
   • If iTranslate does not appear, your subscription is already inactive or cancelled.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (whichever appears).
   • Apple displays different labels depending on your subscription status.
6. Confirm your cancellation by following the on-screen prompts.
   • Apple may ask why you're cancelling; your answer is optional but can help you later if you dispute the charge.
7. Wait for Apple's confirmation message showing your cancellation date.
   • Screenshot this confirmation and save it to your email or cloud storage as proof.

What happens after you cancel on iOS

Your access to iTranslate's premium features continues until the end of your current billing period. You will not be charged again after your current period expires, and no further debits will appear on your card. You retain full access to free features indefinitely.

Cancelling during a billing period does not entitle you to a prorated refund unless you meet specific conditions outlined below.

How to cancel iTranslate on android via google play

Android users who subscribed through Google Play must cancel using the Google Play app on their device.

Step-by-step cancellation on android

1. Open the Google Play app on your Android phone or tablet.
   • Look for the coloured play button icon in your app drawer.
2. Tap your profile icon in the top right corner of the screen.
   • This is usually a circular image or your initials.
3. Select "Manage subscriptions" from the menu.
   • This displays all subscriptions linked to your Google account.
4. Tap "iTranslate" in your active subscriptions list.
   • If iTranslate is not listed, you do not have an active subscription with Google Play.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask you to select a reason for cancellation; choose the option that best reflects your situation.
6. Confirm your cancellation by tapping "Yes, cancel subscription."
   • Google will send you a confirmation email within minutes.
7. Save the confirmation email as your proof of cancellation.
   • Forward this email to your personal inbox or print it for your records.

What happens after you cancel on android

Your premium access ends at the conclusion of your current billing cycle. Google Play will not charge you again unless you resubscribe manually. Your free account and basic features remain available to you at no cost.

If you cancel mid-cycle, you do not receive a refund for the unused portion of your subscription unless Google Play's policies or South African consumer law require it (see Refund rights below).

How to cancel iTranslate via their website

If you subscribed directly through itranslate.com, you will need to contact iTranslate's support team to request cancellation.

Cancelling a direct web subscription

1. Log into your account on itranslate.com using your email and password.
   • Click "Account" or "Settings" after logging in.
2. Look for a "Subscriptions," "Billing," or "Payment methods" section.
   • Some accounts may have a "Cancel subscription" button directly in this area.
3. If you see a cancel button, click it and follow the prompts to confirm.
   • Save the confirmation page or email as proof.
4. If no cancel option appears in your account dashboard, send an email to iTranslate's support team.
   • Use the contact details provided below in the "Contact iTranslate" section.
   • State clearly: "I request cancellation of my subscription effective immediately" and include your account email address.
5. Request written confirmation of your cancellation from support.
   • Ask for the date your subscription will end and confirmation that no further charges will apply.
6. Keep all email correspondence for your records.
   • This evidence protects you if iTranslate charges you after your cancellation request.

What to do if iTranslate doesn't respond

If iTranslate's support team does not respond within 7 business days, or refuses to cancel your subscription, you have consumer protection rights in South Africa. Document all your cancellation attempts (emails, dates, responses) and escalate to the authorities listed in the "Your consumer rights" section below.

Do not assume silence means approval; follow up in writing and request a response deadline of 5 business days.

Your consumer rights and protection under south african law

As a South African consumer, the Consumer Protection Act, 2008 (CPA) protects your right to cancel subscriptions and recover money if the service fails to deliver or charges you without proper consent.

What the CPA guarantees you

The CPA gives you the following protections:

• The right to cancel a subscription with reasonable notice (typically 5 to 10 business days) without penalty, unless the terms explicitly state otherwise.
• The right to refuse automatic renewal charges if you did not expressly consent to them.
• The right to a refund if the service is defective, does not match its description, or cannot be accessed.
• The right to clear, upfront information about subscription costs, renewal dates, and cancellation procedures.
• Protection against hidden or misleading billing practices.

If iTranslate breaches these rights, you can lodge a complaint with the National Consumer Commission (NCC) or your provincial consumer protection agency at no cost.

Your legal position in plain language

You own the right to stop paying for services you no longer use. If iTranslate refuses to honour your cancellation, continues to charge you after you've cancelled, or makes cancellation unnecessarily difficult, they are breaking the law. Tocancel empowers you to know this and act on it.

How to escalate if iTranslate refuses to cancel

If iTranslate ignores your cancellation request or disputes a refund claim, follow these steps:

1. Send a formal written demand to iTranslate requesting cancellation and listing all charges you believe are unlawful.
   • Use the contact address below and send it via registered mail or email with read receipt.
   • Keep a copy for your records.
2. Allow 10 business days for a response.
   • If iTranslate does not respond or refuses, proceed to step 3.
3. Lodge a complaint with the National Consumer Commission (NCC).
   • Visit www.ncc.org.za or call 0860 800 228 (toll-free) during business hours.
   • Provide all evidence: screenshots of subscriptions, bank statements, cancellation requests, and correspondence with iTranslate.
4. The NCC will investigate at no cost to you and can order iTranslate to refund you if a breach is found.
   • The complaint process typically takes 4 to 8 weeks.
5. If the NCC's ruling is not satisfied, you can escalate to the Consumer Tribunal.
   • The Tribunal can award you compensation for damages in addition to refunds.

This escalation path is free to you and gives you teeth in enforcing your rights; Tocancel encourages you to use it without hesitation if the company resists.

Refund rights and what you can claim back

Refund eligibility depends on when you cancel, why you cancel, and which platform you subscribed through.

When you qualify for a refund

South African consumer law entitles you to a refund in the following situations:

• You cancel within 30 days of purchase (cooling-off period) without giving a reason.
• The service is defective or does not work as advertised.
• iTranslate charged you without your explicit consent to recurring payments.
• The company fails to deliver the service you paid for.
• You cancel before your first renewal date and the company has not yet provided sufficient value.

When refunds are not guaranteed

You may not receive a refund if:

• You cancel more than 30 days after purchase (outside the cooling-off period).
• You have actively used premium features throughout your subscription period.
• You cancel mid-cycle and the terms explicitly exclude prorated refunds (though this may still be challengeable under the CPA).

How to request a refund

If you believe you qualify for a refund, contact iTranslate's support team immediately with the following information:

1. Your account email address and subscription ID (if visible in your account).
   • Find your subscription ID by logging into your account or checking your payment confirmation email.
2. The date you subscribed and the date you cancelled (or request to cancel).
   • Calculate the number of days between these dates to show your cooling-off window, if applicable.
3. A clear statement of your refund reason.
   • Example: "I cancelled within 30 days of purchase" or "The service does not match its description."
4. Your preferred refund method (refund to the original payment card or alternative method).
   • iTranslate must refund you to your original payment method unless you agree otherwise.
5. Copies of your payment confirmation and cancellation confirmation.
   • Attach screenshots of both documents to your email.

iTranslate must respond to your refund request within 10 business days and process the refund within 30 days of approval, per the CPA.

If iTranslate denies your refund

Do not accept a denial at face value. If iTranslate refuses your refund or ignores your request, escalate to the National Consumer Commission using the contact details in the "Your consumer rights" section. The NCC has the power to order refunds and can impose penalties on the company for non-compliance.

Tocancel recommends keeping all communication with iTranslate in writing and never accepting verbal refusals; always insist on a written response.

Common mistakes when cancelling iTranslate

Many users cancel iTranslate but still see charges because they follow the wrong process or miss a critical step. Knowing these pitfalls protects your money.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the iTranslate app from your phone does not cancel your subscription. The subscription remains active in your Apple ID or Google Play account, and charges continue monthly. You must follow the platform-specific cancellation steps outlined above to stop payments.

After you cancel your subscription, you may delete the app if you wish.

Mistake 2: cancelling through iTranslate's app instead of your payment platform

If you subscribed through the App Store or Google Play, any cancel option within the iTranslate app itself is unlikely to work. Apple and Google handle all subscription cancellations through their platforms. Attempting to cancel within the app may not actually stop your charges.

Always cancel through your Apple ID settings (iOS) or Google Play settings (Android), not through the iTranslate app.

Mistake 3: not saving proof of your cancellation

Cancellation confirmations are your evidence if iTranslate charges you again or disputes your claim later. Screenshots and confirmation emails are crucial in disputes with iTranslate or when escalating to the National Consumer Commission. Without this evidence, the NCC cannot prove you cancelled.

Screenshot every confirmation page and save all confirmation emails to a dedicated folder on your device or cloud storage.

Mistake 4: cancelling just before your renewal date without checking timing

If you cancel after your renewal charge has already processed, you will not recover that charge unless you qualify for a refund. Check your account dashboard or bank statement to see when your next renewal is due, and cancel at least one day before that date.

If you cancel too late and wish to recover the charge, submit a refund request immediately citing the timing of your cancellation.

Mistake 5: not following up if iTranslate doesn't respond

Support silence is not acceptance. If iTranslate ignores your cancellation request, follow up in writing within 7 days with a second message. If they still do not respond after 10 business days total, escalate to the National Consumer Commission immediately; do not wait.

Tocancel sees countless cases where users accepted silence when they should have escalated; use the NCC process to enforce your rights.

After cancellation: what to do next

Cancelling iTranslate is only the first step; protecting yourself from future charges requires vigilance and clear next actions.

Monitor your bank statement

Check your bank or credit card statement for 60 days after your cancellation date to confirm that no further charges appear. If iTranslate charges you again after you've cancelled, report it immediately to your bank and file a dispute.

Your bank can reverse the charge and issue a chargeback to iTranslate, which adds pressure on the company to respect your cancellation.

Save all proof permanently

Store your cancellation confirmation email, screenshots of your subscription settings showing cancellation, and bank statements showing the final charge in a dedicated folder. Keep these for at least 12 months in case a dispute arises.

Cloud storage (Google Drive, OneDrive, or Dropbox) is more reliable than screenshots alone, as it creates timestamped backups.

If iTranslate charges you again

Contact your bank immediately and request a chargeback. Your bank will reverse the charge while it investigates. Provide your bank with:

• Your cancellation confirmation email or screenshot.
• Proof that you requested cancellation before the unwanted charge.
• Proof that iTranslate ignored your cancellation request or failed to process it.

Simultaneously, file a complaint with the National Consumer Commission (contact details below) and forward copies of all evidence to them. The NCC can order iTranslate to reimburse you and stop the illegal billing.

Consider switching your payment method

If iTranslate has charged you unlawfully in the past, consider updating your payment method in your Apple ID or Google Play account. Use a different card or link a payment method you monitor closely to prevent future surprise charges.

This is a precaution and not a long-term solution; proper cancellation and escalation to authorities remain the best defence.

Contact iTranslate and the relevant authorities

Use these contact details to reach iTranslate directly or escalate a dispute to consumer authorities in South Africa.

Contacting iTranslate directly

iTranslate operates through its parent company iTranslate SaaS. Send cancellation requests and complaints to:

• Email: [email protected] (or the support email listed in your account settings)
• Website: itranslate.com
• Mailing address: Check your latest invoice or account settings, as the official address is displayed there. Alternatively, use the registered office address of iTranslate SaaS as listed on their LinkedIn profile.

Send all cancellation requests via email with read receipt and include your account email address. Request confirmation within 5 business days.

National consumer commission (NCC)

If iTranslate refuses to cancel or refund you, lodge a complaint with the NCC:

• Telephone: 0860 800 228 (toll-free)
• Website: www.ncc.org.za
• Email: [email protected]
• Postal address: The National Consumer Commission, 372 Main Street, Braamfontein, Johannesburg, 2001

Your complaint is free to lodge and the NCC has legal authority to order refunds and penalties.

Your provincial consumer protection agency

Some provinces in South Africa operate local consumer protection offices. Contact your provincial government's consumer affairs office if you live in or subscribed in a specific province.

Tocancel recommends starting with the NCC, as it has broader jurisdiction and is equipped to handle digital subscription disputes nationally.

Pricing comparison and whether to cancel

Before you cancel, confirm what you are paying and whether switching platforms might be cheaper.

If you use translation tools occasionally, free alternatives like Google Translate or Microsoft Translator may meet your needs without cost. If you require offline translation and advanced features regularly, iTranslate may still be worth the cost. Assess your actual usage over the past three months to decide.

Cancelling and switching to a free tool saves you R300-R1,188 per year; in a tight budget, this is meaningful money.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and protected:

Tick all boxes before considering your cancellation secure.

Summary and next steps

Cancelling iTranslate is straightforward if you follow the right platform-specific steps. Whether you subscribed through the Apple App Store, Google Play, or directly through itranslate.com, your cancellation is legally enforceable under the Consumer Protection Act, 2008.

Do not delete the app, do not cancel within the app, and do not assume silence from iTranslate means approval. Screenshot every confirmation, monitor your bank statement, and escalate to the National Consumer Commission if charges continue after your cancellation.

Your rights are clear: you can cancel, you can demand refunds if you qualify, and authorities will back you if the company refuses. Tocancel has helped thousands of South African consumers cancel unwanted subscriptions and recover money through this process. You are not alone, and you have the law on your side.

Take action today by following the cancellation steps for your platform above. If you need support or have questions about your rights, contact the National Consumer Commission or reach out to Tocancel for guidance tailored to your situation.