Cancel Kickresume: Step-by-Step Guide

How to cancel Kickresume and reclaim your money in south africa

Why you might cancel Kickresume

Kickresume is a subscription-based platform that helps job seekers build professional resumes, cover letters and personal websites. The service uses AI-powered feedback, customizable templates and optional human proofreading to streamline your application process. You may have landed a position, discovered a tool that better suits your workflow, or simply decided the monthly cost no longer delivers value. Whatever your reason, you have clear rights as a South African consumer, and Tocancel is here to walk you through the cancellation process step by step.

Common reasons to cancel Kickresume

Job seekers typically cancel Kickresume because they have accepted a new role and no longer need job application tools, found free or cheaper alternatives that work better for them, or prefer building documents independently without subscription constraints. Others cancel after realising they do not use the platform regularly enough to justify the recurring charge. Some discover that the AI feedback or template library does not match their professional needs or industry. Understanding your specific reason helps you decide whether to cancel immediately or pause temporarily while you explore your options.

Your position as a south african consumer

Even though Kickresume operates from Slovakia, you retain full consumer protection rights under South African law. This means you can cancel with confidence, knowing that local consumer protection authorities will back your claim if the company refuses to honour your rights. Tocancel empowers you with the knowledge and steps to enforce those rights effectively.

Your consumer rights under south african law

South Africa's Consumer Protection Act gives you specific legal protections when you purchase services online, including digital subscriptions from overseas companies.

The 14-day cancellation window explained

Under the Consumer Protection Act Section 16, you have the right to cancel any distance contract (including online subscriptions) within 14 days of purchase without providing a reason or facing a penalty. A distance contract is any agreement you enter into without meeting the seller face to face, such as purchasing Kickresume through their website or mobile app. Kickresume's own terms acknowledge this 14-day money-back guarantee for new users. If you are within this window, you can request a full refund simply by notifying the company in writing that you wish to withdraw from the agreement. Your legal position is strong: the law assumes you have the right to change your mind, and Kickresume must honour that unless you explicitly agreed to waive it by requesting immediate access to their premium features.

What happens after the 14-day period

Once 14 days have passed, you move into a different legal category. You can still cancel your subscription at any time, but you lose the automatic right to a refund. However, you retain the right to cancel future recurring charges effective immediately or at the end of your current billing cycle, depending on Kickresume's terms and the platform where you subscribed. If Kickresume continues charging you after you have cancelled, or if they refuse to acknowledge your cancellation, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office. Tocancel advises keeping all cancellation confirmations as proof of your request.

When the national consumer commission becomes your ally

If Kickresume refuses to cancel your account, ignores your cancellation request, or continues charging you after you have instructed them to stop, you can lodge a complaint with the National Consumer Commission (NCC). The NCC investigates breaches of the Consumer Protection Act and can compel companies to refund money, cease illegal practices, and pay compensation. You do not need a lawyer to file a complaint. Tocancel recommends documenting every communication attempt and the company's response before escalating to the NCC, as this evidence strengthens your case significantly.

Kickresume pricing in south africa

Your subscription cost depends on whether you subscribe through the Kickresume website, Apple App Store or another channel, and your location settings.

IOS and website pricing in ZAR

If you subscribed through the Apple App Store in South Africa, your charges appear in South African Rand. If you subscribed via the Kickresume website, you may see pricing in US Dollars that converts to Rand at your bank's exchange rate. Below is the pricing structure you are likely seeing on your invoice.

How to cancel Kickresume step by step

The cancellation process varies depending on whether you subscribed via iOS, Android, the website or another payment method. Follow the path that matches your subscription.

Cancel your iOS subscription through apple

If you subscribed to Kickresume through the Apple App Store, you must cancel through Apple's app management system, not through Kickresume itself. This is because Apple controls the billing relationship, not Kickresume directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
   • If you do not see your Apple ID, you are not signed in; sign in first.
3. Select Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Locate Kickresume in the list and tap it.
   • If you do not see it, scroll down to ensure you have not missed it.
5. Tap Cancel subscription.
   • Apple will ask you to confirm the cancellation and may offer you a discount to stay.
6. Confirm your cancellation.
   • You will receive an on-screen confirmation immediately.

Your access to Kickresume will end at the conclusion of your current billing cycle. You will not be charged again. Apple will send you a confirmation email to the address associated with your Apple ID.

Cancel your Kickresume website subscription

If you subscribed directly through Kickresume's website, you must cancel through your account dashboard.

1. Log in to your Kickresume account using your email address and password.
2. Navigate to Account Settings or Subscription Settings.
   • This is typically found in the top-right menu under your profile or settings icon.
3. Look for a Subscription, Billing or Plan section.
   • This displays your current plan, renewal date and payment method.
4. Click or tap Cancel subscription or Downgrade plan.
   • Kickresume may present a retention offer; you can accept or decline.
5. Confirm the cancellation in the pop-up or confirmation page.
   • Save or screenshot the confirmation page as proof of cancellation.
6. Check your email for a confirmation message from Kickresume.
   • If you do not receive one within 24 hours, contact Kickresume support to verify the cancellation was processed.

Your subscription will terminate on your next renewal date. You will retain access to your account and documents until that date, after which your access may revert to free features only.

Cancel an android subscription

If you subscribed through Google Play Store, you must cancel through your Google account and Android device settings, not through Kickresume.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
   • You will see all active subscriptions for your Google account.
4. Tap Kickresume from the list.
5. Tap Cancel subscription.
   • You may see a survey asking why you are leaving; you can skip this.
6. Confirm your cancellation in the final dialog.

Google will send you a confirmation email. Your subscription will end after your current billing period. You will not be charged again once the active period expires.

Refund eligibility and what to expect

Your refund rights depend on how recently you subscribed and whether you fall within the statutory cooling-off period.

Refunds within 14 days of purchase

If you subscribed to Kickresume fewer than 14 days ago and wish to cancel, you qualify for a full refund under the Consumer Protection Act. To claim this refund, you must contact Kickresume directly in writing and explicitly state that you are withdrawing from the contract within your 14-day cooling-off period. Send your request to Kickresume's registered address in Bratislava (detailed in the final section of this guide) or use their support contact form on their website. Include your subscription date, account email address and a clear statement that you wish to cancel and receive a full refund. Tocancel advises keeping a copy of your cancellation request and the date you sent it, as proof of your timely withdrawal.

Refunds after 14 days

After 14 days have elapsed, you lose the automatic refund right. However, you can still cancel your subscription to prevent future charges. If Kickresume has already charged you for the current billing period, you may request a partial refund (a pro-rata amount for unused days), but this is at the company's discretion unless their terms explicitly guarantee it. Some companies refund unused monthly fees if you cancel before the 14th or 21st day of your billing cycle. Check Kickresume's refund policy in their terms of service or contact their support team to ask whether a partial refund is available. If they refuse and you believe their refusal is unreasonable, Tocancel recommends documenting the refusal and escalating to the National Consumer Commission if the amount is significant.

Refund processing timelines

Once Kickresume approves your refund, the money typically returns to your original payment method within 5 to 10 business days. If you paid via credit card, the refund appears as a credit on your card statement. If you paid via Apple or Google, the refund goes back to your digital wallet and may take longer to reflect. If you do not see a refund after 14 business days, contact Kickresume's support team with your refund confirmation number and your payment reference from your bank or card statement.

Common mistakes when cancelling Kickresume

Many people cancel their subscriptions incorrectly and miss opportunities to reclaim money or end up re-charged without realising it. Here are the errors that cost you the most.

Cancelling in the wrong place

A frequent mistake is cancelling within the Kickresume app or website and assuming you have cancelled your subscription. In reality, you have often only downgraded your plan within Kickresume's system. Your payment subscription on Apple, Google or your credit card may still be active and will charge you again at the next renewal date. Always cancel through the payment platform where you subscribed: if you used Apple, go to Apple Settings; if you used the website, cancel in your account dashboard and verify via email; if you used Google Play, cancel through Google Play Store. Tocancel emphasises that cancelling in one place does not guarantee cancellation in another, so verify your cancellation through your payment method as well.

Not keeping proof of cancellation

If a dispute arises and Kickresume claims you never cancelled, your only defence is proof. Screenshots of confirmation pages, cancellation emails from the platform, and your payment method's subscription list all serve as evidence. Many consumers delete these emails or lose screenshots and later struggle to convince the payment processor to reverse a charge. Save or forward your cancellation confirmation to a folder in your email marked "Subscriptions" for easy retrieval.

Ignoring the confirmation email

After you cancel, the payment platform (Apple, Google or Kickresume directly) sends a confirmation email. Some people receive this email but assume it is spam or do not read it carefully. The confirmation email contains the exact date your subscription ends and confirms that no further charges will occur. If you receive an unexpected charge after cancellation, this email is your proof that you complied with the cancellation process. File it away, do not discard it.

Cancelling too close to the renewal date

If you cancel on the same day your renewal charge processes, the charge may already have gone through before the cancellation takes effect. You will need to request a refund separately. To avoid this, cancel at least two days before your renewal date to ensure the system processes your cancellation before the next charge. Tocancel recommends setting a phone reminder one week before your renewal date if you are unsure when your subscription renews.

After you cancel Kickresume

Cancellation does not end on the day you request it; several steps follow, and you should monitor them to ensure everything concludes cleanly.

What happens to your account and documents

After you cancel, your Kickresume account remains accessible until the end of your current billing cycle, at which point your access reverts to free features only (if such features exist) or is downgraded significantly. Your uploaded resumes, cover letters and personal website information typically remain stored in your account for a period, usually 90 days or longer, so you can download or export them before they are deleted. Log in shortly after cancelling and download any documents you wish to keep. Do not rely on Kickresume to store your work indefinitely; take ownership of your data before the free access period expires.

Monitoring your payment method

For at least 30 days after cancellation, monitor your credit card, debit card or digital wallet for unexpected charges from Kickresume or the platform where you subscribed. If a charge appears after you have cancelled, contact your payment provider immediately and reference your cancellation confirmation email. Most payment processors will reverse an unauthorised charge within 10 business days if you report it promptly. Tocancel advises keeping cancellation records for at least six months in case a billing dispute emerges later.

Requesting a refund if you are re-charged

If Kickresume charges you again after cancellation, do not assume it is a mistake and wait for them to fix it. Take immediate action: contact Kickresume's support team with your cancellation confirmation, account email and the unwanted charge reference. Request a refund in writing. If Kickresume does not respond within five business days, contact the payment processor (Apple, Google or your bank) and file a dispute or chargeback request. Provide your cancellation email as evidence that you terminated the service before the unwanted charge occurred.

Kickresume's contact details and how to reach them

To cancel or request a refund, you may need to contact Kickresume directly. The company's registered office is in Bratislava, Slovakia, and operates under Slovak law, although your local consumer protections still apply.

Kickresume's official address

Kickresume s.r.o. is registered at Štefanovičova 8, Bratislava, Slovakia. This is the address for formal written cancellation requests and escalated complaints. When you write to this address, use registered or tracked post to confirm delivery. Include your full name, account email address, subscription date and a clear statement that you wish to cancel your account and request a refund if applicable. Retain the delivery confirmation as proof of your attempt to contact the company.

How to contact Kickresume via their website

Kickresume typically offers a support contact form or email address on their website. Log into your account, navigate to Help or Support, and submit a cancellation request through their official channel. This creates a ticket in their system and provides you with a reference number. Keep this number for follow-up. If you do not receive a response within 10 business days, escalate your complaint to the National Consumer Commission with your ticket number and all corresponding emails.

If Kickresume refuses to cancel

In rare cases, a company refuses to honour a cancellation request or ignores it entirely. You have legal recourse through South African consumer authorities.

Escalate to the national consumer commission

If Kickresume refuses to cancel your account, ignores your cancellation request or continues charging you after cancellation, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC investigates breaches of the Consumer Protection Act and has authority to compel companies to cease illegal conduct, refund money and pay compensation. You do not need a lawyer; you can file a complaint online or by mail at no cost. Provide the NCC with copies of all your cancellation attempts, the company's responses (or lack thereof) and evidence of unauthorised charges. Tocancel advises gathering these documents before escalating, as they form the backbone of your complaint.

File a chargeback with your payment provider

If Kickresume charges you after you have cancelled and refuses to refund, you can file a chargeback (or dispute) with your credit card company, debit card issuer or digital wallet provider. Explain that you cancelled the subscription in accordance with your rights under the Consumer Protection Act and that the company charged you unlawfully. Provide your cancellation confirmation and the unwanted charge reference. The payment provider will investigate and typically reverse the charge within 10 business days if your evidence is clear. This is your fastest way to recover money if the company will not cooperate.

Summary and your next steps

Cancelling Kickresume is straightforward if you follow the correct process for your payment method and stay within the 14-day refund window where possible. You have strong legal rights as a South African consumer under the Consumer Protection Act, which guarantees you the right to cancel distance contracts within 14 days and escalation support from the National Consumer Commission if the company refuses to comply. Tocancel has guided thousands of consumers through cancellations just like yours, ensuring they understand their rights, take confident action and recover money when warranted. Whether you cancel via Apple, Google, the website or by contacting Kickresume directly, keep a copy of your cancellation confirmation and monitor your payment method for at least 30 days. If issues arise, Tocancel empowers you to escalate to the NCC with confidence, knowing South African law backs your claim. Take action today: review your subscription method, follow the relevant cancellation steps in this guide and protect your finances going forward.