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Cancel Leadsgorilla: The Right Way
Learn how to cancel Leadsgorilla easily and protect your rights. Get a 4.8/5 rating and follow our step-by-step guide today!
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How to cancel Leadsgorilla and protect your money in south africa
What is Leadsgorilla and how it works
Leadsgorilla is a software-as-a-service (SaaS) platform that helps you find, verify and contact business prospects using automated search and email outreach tools. The platform pulls together lead databases, email automation features and reputation reporting so you can build targeted prospect lists at scale.
The service operates on tiered subscription plans. Your basic tier gives you 1,000 monthly lead searches, while the professional tier unlocks 5,000 searches per month plus expanded automation and team collaboration features. You choose your criteria-location, industry, company size-and Leadsgorilla returns matching prospects ready for outreach.
Freelance sales professionals, web agencies and in-house sales teams typically rely on Leadsgorilla when they need consistent access to local or niche market leads. The pricing scales based on your search volume and automation needs, so it works equally well for solo operators and larger teams.
Pricing tiers and what you get
Leadsgorilla charges a monthly subscription fee that depends on which plan tier you select. The table below shows the typical breakdown so you can see what you are paying for and decide whether the service still serves your business.
| Plan tier | Monthly searches | Email automation | Team seats | Approximate cost (ZAR) |
|---|---|---|---|---|
| Basic | 1,000 | Limited | 1 | R 400-600 |
| Professional | 5,000 | Full access | 3 | R 900-1,200 |
| Agency | Unlimited | Advanced | Unlimited | R 2,500+ |
Costs are indicative and may vary based on current promotions or your region. Always check your account dashboard or latest invoice to confirm your actual monthly charge.
Why you might decide to cancel
You may cancel Leadsgorilla for many legitimate reasons: the lead quality does not match your industry, you have moved to a competitor platform, the budget no longer fits your business, or you are simply not using the feature set enough to justify the monthly cost. Whatever your reason, you have clear consumer rights in South Africa to exit the service without penalty.
Your consumer rights in south africa before you cancel
Understanding your legal protection helps you approach cancellation with confidence and ensures the company honours your request.
How the consumer protection act protects you
South Africa's Consumer Protection Act (Act No. 68 of 2008) guarantees that any service you purchase-including digital subscriptions-must be of good quality, fit for purpose and delivered as advertised. If Leadsgorilla fails to meet these standards, you have the right to request a refund, repair or cancellation within a reasonable timeframe.
The Act also bars companies from hiding behind terms and conditions that contradict your basic legal rights. If a company tries to refuse a refund by claiming "all sales final" or "no refunds on subscriptions," that clause is unenforceable if the service genuinely failed to work as promised.
Your legal position is clear: you own the right to cancel, and the company must act on your request promptly and in good faith.
How to use your rights when disputing a cancellation
If Leadsgorilla refuses your cancellation or refund request without valid reason, you can escalate the complaint to the National Consumer Commission (NCC), South Africa's enforcement body for consumer protection. The NCC investigates disputes free of charge and has the power to compel companies to comply with the law.
Keep detailed records of every interaction: emails to support, screenshots of service failures, copies of your subscription confirmation, and dates you attempted to resolve the issue. This evidence becomes essential if you need to file a formal complaint with the NCC or pursue a claim through the small claims court.
Document everything from day one-this paper trail is your strongest lever when dealing with a company that resists cancellation.
Methods to cancel Leadsgorilla: which path applies to you
Your cancellation process depends on how you signed up and where your payment is being processed. Tocancel recommends identifying your billing method first so you follow the correct steps.
Direct web subscription via Leadsgorilla website
If you subscribed directly through the Leadsgorilla website using your credit card or debit card, you will cancel through your account dashboard or by contacting the company's support team. This is the most straightforward route because Leadsgorilla controls the entire process.
Subscription via apple app store
If you downloaded the Leadsgorilla app from the Apple App Store and set up your subscription there, Apple handles your billing and you must cancel through Apple's system. Apple processes the cancellation independently of Leadsgorilla, though the company may still have access to your account status.
Subscription via google play store
If you subscribed on an Android device through Google Play, Google manages your subscription and payment. You will cancel through the Google Play app or website, and Google will stop charging you after your current billing cycle ends.
Identifying which method you used is the crucial first step-choosing the wrong cancellation path may delay your request or leave you confused about whether the cancellation took effect.
Step-by-step cancellation instructions for each platform
Follow the instructions for whichever platform you used to subscribe. Tocancel has structured these steps to be as clear and quick as possible.
Cancel your Leadsgorilla subscription on the website
- Log in to your Leadsgorilla account using your email address and password.
- Navigate to your account settings or billing section (usually found in the top-right menu under "Settings" or "Account").
- Look for a "Subscriptions" or "Billing" tab.
- Click on your active plan to view details.
- Select "Cancel subscription" or "Downgrade plan."
- Read any reason-for-cancellation prompt and choose the option that matches your situation (optional but helpful for the company's feedback).
- Confirm your cancellation by clicking the final confirmation button.
- Screenshot or download the cancellation confirmation page for your records.
- Check your email within 24 hours for a cancellation confirmation from Leadsgorilla support.
Your access will typically remain active until the end of your current billing cycle. No refund is automatic unless you cancel within 14 days of your initial purchase; after that period, you must request a refund separately if you have grounds based on poor service quality or non-delivery.
Cancel your subscription on apple app store
- Open the Apple App Store app on your iPhone, iPad or Mac.
- On iPhone or iPad: tap the profile icon in the bottom-right corner.
- On Mac: click on your name in the top-left corner of the App Store window.
- Select "Subscriptions" from the menu.
- Find Leadsgorilla in your active subscriptions list.
- Tap or click on Leadsgorilla to view subscription details.
- Select "Cancel Subscription" and confirm your choice.
- Take a screenshot showing the cancellation confirmation.
Apple processes the cancellation immediately and stops charging your payment method after the current billing period. You retain full access to the app until your paid period expires. If you cancel within 14 days of purchase, you may be eligible for a refund; contact Apple Support directly to request one.
Cancel your subscription on google play
- Open the Google Play Store app on your Android device or visit play.google.com on your web browser.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Subscriptions" from the menu.
- Find Leadsgorilla in your active subscriptions.
- Tap on Leadsgorilla to view your subscription details.
- Select "Cancel subscription" and choose your cancellation reason (optional).
- Confirm the cancellation when prompted.
- Screenshot the final confirmation page for your records.
Google stops charging your payment method at the end of your current billing period. Your access continues until that date, after which you lose all service features. Like Apple, Google offers a 14-day refund window from your initial purchase date; request refunds through Google Play Support if you qualify.
Cancel by contacting Leadsgorilla support directly
If you cannot locate a self-service cancellation button or prefer to cancel by email, contact Leadsgorilla's support team directly. According to their privacy policy section 8, you can reach them via email at their listed support address.
- Compose a clear, professional email with the subject line: "Subscription cancellation request."
- Include your account email address, full name and the date you wish the cancellation to take effect.
- State your reason for cancellation (optional but helps with feedback).
- Request written confirmation of the cancellation and the date your charges will stop.
- Send the email and keep a copy of your message for your records.
- Expect a response within 5 to 7 business days.
- Follow up if you do not receive confirmation within 10 business days.
Email cancellation creates a documented paper trail, which is invaluable if any dispute arises about whether you formally requested cancellation. Always use email rather than phone calls or live chat when possible, because written proof is harder to challenge.
What happens after you cancel and timeline to expect
Cancellation does not happen instantaneously everywhere, and understanding the timeline helps you avoid confusion or accidentally paying for another month.
Immediate effects after cancellation
When you submit your cancellation request, Leadsgorilla processes it but does not immediately cut off your access. You retain full feature access until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your billing cycle runs the 1st to the 30th, you can use all platform features until the 30th without interruption.
After your paid period expires, you will lose the ability to log in, search for leads or use automation features. You will receive no access to your historical data or saved prospect lists unless Leadsgorilla has a specific data retention or export feature in your account settings.
Charges and refund timeline
Tocancel advises checking your credit card or bank statement 7 to 10 days after your cancellation date to confirm that no further charges appear. If a charge does show up after your cancellation period has ended, contact your bank immediately and request a chargeback, citing the cancellation confirmation you saved.
Refunds (if approved) typically process within 7 to 14 business days from the date of approval. You will see the credit back to your original payment method-if you paid via Apple or Google, the refund goes to that account; if you paid by card, it returns to your bank account.
Cancellation confirmation you should receive
You should receive at least one confirmation email from Leadsgorilla or the relevant payment processor (Apple or Google) stating that your subscription has been cancelled and when your access expires. Save this email permanently-it is your proof that you cancelled, which protects you if a dispute arises later.
If you do not receive any confirmation within 3 business days, follow up with support or the payment processor to confirm your cancellation was registered.
Refund policy and how to claim a refund
Leadsgorilla's standard policy may not automatically refund paid amounts after your initial purchase window, but South African consumer law gives you grounds to claim a refund if the service fails to deliver.
When you have the right to a refund
You can request a refund if Leadsgorilla failed to provide the service as advertised, if the lead quality was substantially below industry standard, if the platform suffered repeated outages that prevented you from using it, or if the promised features were disabled or missing. The Consumer Protection Act protects you here: goods and services must be fit for purpose.
You do not have a right to a refund simply because you changed your mind or found a cheaper alternative. However, if you signed up on a free trial and were charged without consent, that is fraud and you can demand a full refund plus interest.
How to request a refund from Leadsgorilla
- Gather evidence: screenshots of platform errors, emails to support documenting the problem, and dates showing how long the issue persisted.
- Compose an email to Leadsgorilla support titled: "Refund request due to service failure."
- Explain clearly what service failure or defect you experienced and why it prevented you from using the platform.
- Include specific dates and examples.
- Attach your evidence screenshots and support correspondence.
- State the amount you are requesting (the full amount charged, a partial refund, or specific months).
- Reference the Consumer Protection Act (Act No. 68 of 2008) and your right to a refund for services not fit for purpose.
- Give Leadsgorilla 14 days to respond in writing.
- Keep copies of all emails and evidence.
If Leadsgorilla refuses or ignores your refund request, you can escalate the complaint to the National Consumer Commission at [email protected] or lodge a claim in the small claims court (for amounts up to R 20,000).
Refund timeline for different payment methods
| Payment method | Refund processing time | Where refund appears |
|---|---|---|
| Credit or debit card | 7-14 business days | Your bank account |
| Apple App Store | 5-7 business days | Your Apple ID account balance or original payment method |
| Google Play | 5-7 business days | Your Google account or original payment method |
| Bank transfer | 10-21 business days | Your bank account |
If your refund does not appear within the stated timeframe, contact the payment processor (your bank, Apple or Google) to trace it.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, especially if you are worried about hidden fees or losing data. Here are the pitfalls that catch people off guard-and how to sidestep them.
Mistake 1: assuming cancellation happened because you clicked a button
Pressing "cancel" on a screen does not always complete the cancellation. Some platforms require you to confirm via email, approve a final step or answer a security question. Always wait for a confirmation email or screenshot the final confirmation page to prove you followed through.
Mistake 2: cancelling the app but not your subscription
Deleting the Leadsgorilla app from your phone or device does not cancel your subscription. The company still charges your payment method each month because the subscription lives in the app store system, not on your device. You must cancel the subscription through the app store (Apple or Google) or the Leadsgorilla website-deleting the app is a separate step that does nothing to stop the charges.
Mistake 3: not checking your bank statement after cancellation
Even after you cancel, charges sometimes slip through if the timing overlaps with your billing cycle or if a technical glitch occurs. Check your statement 7 to 10 days after your expected cancellation date. If you see a charge, contact your bank or payment processor immediately and request a chargeback with your cancellation confirmation as evidence.
Mistake 4: cancelling right before a renewal without understanding your refund rights
If you cancel on the 29th of a 30-day billing cycle, Leadsgorilla usually still charges on the 30th because the system processes payments in batch. Cancel earlier in your cycle if you want to avoid a final charge. If a charge does process after cancellation, you have grounds to request a refund from Leadsgorilla or the payment processor.
Mistake 5: not documenting your cancellation reason
When Leadsgorilla or the app store asks why you are cancelling, take that question seriously. If you later need to dispute a charge or request a refund, companies pay more attention to complaints from users who documented legitimate reasons. A reason like "service did not meet expectations" or "lead quality below standard" strengthens your case far more than "no reason given."
After you cancel: what to do with your data and access
Losing access to a platform can feel sudden, especially if you have built up prospect lists or saved reports over months of use.
Export or save your data before the final date
Before your access expires, log in to Leadsgorilla and look for an export or download feature in your account. Many SaaS platforms let you download your data as a spreadsheet or PDF-this includes saved prospect lists, search criteria and any reports you have created. If an export option exists, use it. Do this at least 2 to 3 days before your access ends to avoid rushing.
If Leadsgorilla does not offer a built-in export, take screenshots of important prospect lists and save them to your computer or cloud storage. This gives you a record of the leads you identified, even after your account closes.
Check for data retention and deletion policies
Review Leadsgorilla's privacy policy to understand how long the company keeps your personal data after cancellation. Under South African data protection law (the Protection of Personal Information Act, or POPIA), companies must delete or anonymise your personal information when it is no longer needed for the service. If Leadsgorilla retains your data unnecessarily, you can request deletion and file a complaint with the Information Regulator.
Transition to an alternative platform
If you are switching to a competitor, create your new account before your Leadsgorilla access expires. This ensures you have uninterrupted access to lead-generation tools. Export your saved prospect lists and import them into the new platform if both systems support that feature. Tocancel users often find that planning the transition 2 weeks before cancellation reduces disruption to their sales process.
What to keep: checklist for a successful cancellation
Use this checklist to ensure you have everything you need to prove your cancellation and protect yourself if a dispute arises.
| Item | Where to find or save it | Why you need it |
|---|---|---|
| Cancellation confirmation email | Your email inbox (file permanently) | Proof you cancelled; needed if charges continue |
| Screenshot of cancellation confirmation page | Your phone or computer folder | Visual proof if email is disputed or lost |
| Your last invoice or receipt | Leadsgorilla account dashboard or email | Shows the amount charged and billing cycle dates |
| Exported data (prospect lists, reports) | Your computer, cloud storage or spreadsheet | Ensures you retain business data after access expires |
| Support correspondence (all emails to or from Leadsgorilla) | Saved folder in your email | Evidence if you need to claim a refund or escalate to NCC |
| Bank statement screenshots (showing cancellation date and final charge) | Your computer or cloud storage | Proof of when charges stopped; needed if unexpected charges occur |
Keeping these records takes minutes but protects you completely if Leadsgorilla disputes your cancellation or continues charging after you have asked them to stop.
When to escalate: making a complaint with the national consumer commission
If Leadsgorilla refuses to cancel, ignores your request, continues charging you after cancellation or denies a refund you are legally entitled to, you can lodge a formal complaint with the National Consumer Commission (NCC).
How to file a complaint with the NCC
The NCC investigates complaints free of charge and can compel companies to comply with the Consumer Protection Act. Here is how to lodge a complaint:
- Visit the NCC website (ncc.org.za) or contact them at [email protected] or 0861 222 762.
- Prepare a written complaint that includes:
- Your full name, contact details and ID number.
- Leadsgorilla's company name and contact information.
- A clear description of what went wrong (e.g., "Company refused to cancel despite my written request" or "Continued charging after cancellation").
- The dates you attempted to resolve the issue and how Leadsgorilla responded.
- The amount of money involved.
- Copies of all evidence: cancellation confirmation, emails, bank statements, screenshots.
- Submit your complaint via email with all attachments or in person at an NCC office.
- The NCC will acknowledge receipt and assign your case to an investigator.
- You will be notified of the outcome, typically within 30 days.
Filing a complaint with the NCC costs nothing and usually results in the company being ordered to comply with your request or refund you the disputed amount.
Your right to escalate without cost or legal representation
You do not need a lawyer or legal representation to file a complaint with the NCC. The process is designed for ordinary consumers, and the NCC has the authority to enforce the Consumer Protection Act without you having to take Leadsgorilla to court. This makes it the fastest and most accessible path when a company refuses to honour your rights.
Summary: your rights and next steps
Cancelling Leadsgorilla is your right as a South African consumer. You have clear legal protections under the Consumer Protection Act that guarantee you can exit the service, claim a refund if the platform failed to deliver, and escalate to the National Consumer Commission if the company refuses to comply.
The cancellation process is straightforward once you know which payment method you used-whether that is the Leadsgorilla website, Apple App Store or Google Play. Follow the step-by-step instructions above for your platform, save your confirmation, and monitor your bank statement to confirm charges have stopped.
Document everything: every email, every screenshot, every charge. This evidence becomes your leverage if any dispute arises. If Leadsgorilla ignores your request or continues charging without consent, the NCC is ready to investigate at no cost to you.
Tocancel has guided thousands of South African consumers through subscription cancellations exactly like this one. By keeping your confirmation emails, understanding your rights and acting promptly, you ensure a clean exit from Leadsgorilla with no lingering charges or confusion. Start your cancellation today using the instructions above-your money and your peace of mind depend on it.
If you need further support navigating subscription disputes or other consumer rights issues, Tocancel (tocancel.com) offers free resources and guides to help you take confident action. Visit Tocancel now to explore more cancellation guides, escalation templates and rights information tailored to South African consumers.