Cancel Logmein: Step-by-Step Instructions

How to cancel LogMeIn in south africa: stop paying for remote access you don't use

Why you might cancel LogMeIn and what you need to know first

LogMeIn is a remote-access platform that lets you control computers and devices from anywhere. South African businesses and individuals use it for remote work support, IT troubleshooting, and device management across multiple machines. The service offers several subscription tiers: LogMeIn Pro for personal remote access, LogMeIn Rescue for IT support teams, and LogMeIn Resolve for device management. All are sold as recurring subscriptions that renew automatically.

You might be paying between R600 and R2,165 per month depending on which plan you chose. If your needs have changed, you've switched to a competitor, or budget pressures have hit your business, cancelling quickly prevents unnecessary charges from stacking up month after month. Tocancel has helped thousands of South African consumers stop paying for software they no longer need, and the same principles apply to LogMeIn.

Common reasons south africans cancel LogMeIn

Your cancellation reason might be straightforward: the monthly cost no longer fits your budget, you've switched to alternative remote-access tools like TeamViewer or AnyDesk, or your business restructured and you no longer need the service. Some users cancel after their fixed-term contract ends, while others realise they're paying for features they never actually use. Whatever your situation, cancelling before your next billing cycle prevents wasted money.

The pricing and currency confusion problem

LogMeIn charges in multiple currencies depending on where you purchased your subscription. If you bought through the iOS App Store, prices may appear in SAR; if you subscribed via the web, charges often appear in USD and convert to ZAR at your bank's exchange rate, sometimes with unexpected markups. This currency confusion frequently leads to billing surprises that make cancellation feel urgent. Understanding exactly what you're being charged is your first step toward taking action.

LogMeIn pricing and billing plans in south africa

Below is what you can expect to pay for each LogMeIn plan, with estimated ZAR pricing based on current exchange rates.

Prices shown are estimates and may vary based on active promotions, your specific account settings, or the exchange rate at the time of billing. Always check your invoice or LogMeIn account dashboard for the exact amount you are being charged each cycle.

Why knowing your exact price matters when you cancel

Identifying what you are paying helps you spot billing errors and calculate any refund you might be owed after cancellation. If you are cancelling because LogMeIn overcharged you, applied an unexpected discount that ended, or you never received the service you paid for, having your invoice handy strengthens your position when you contact support or escalate a complaint. Your billing history is evidence.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you specific rights when dealing with subscriptions and digital products. These rights are your strongest lever when cancelling and demanding refunds.

What the consumer protection act says about subscriptions

The CPA requires that goods and services be fit for purpose, match their description, and be of good quality. This means LogMeIn must do what it promises. If the service is unstable, crashes frequently, does not work as described in their marketing materials, or you cannot access it reliably, you have grounds to demand a refund. The CPA also protects you against unfair contract terms, automatic renewal tricks, and hidden charges.

Your legal position is clear: if LogMeIn fails to deliver a service of good quality or fit for purpose, you do not have to pay, and you can demand your money back.

Automatic renewal and your cancellation rights

Under the CPA, companies must make the terms of automatic renewal crystal clear before you subscribe. They must obtain your explicit consent, and they must provide you with a simple, accessible way to cancel. LogMeIn's cancellation process must not be deliberately difficult or buried in menus. If you cannot find a cancellation button or the process is deliberately obstructed, that breach of the CPA strengthens your case if the company refuses to refund you after you stop paying.

The National Consumer Commission (NCC) is the government body responsible for enforcing the CPA and investigating complaints if LogMeIn refuses to act on your rights.

When to escalate to the national consumer commission

If LogMeIn refuses to process your cancellation, denies a refund you believe you are owed, or continues charging you after you asked them to stop, you can file a complaint with the National Consumer Commission. The NCC has the power to investigate, mediate disputes, and force companies to refund consumers. Most consumers do not need to reach this point, but knowing it exists gives you confidence to take action.

How to cancel LogMeIn: step-by-step for each platform

Your cancellation method depends on where you subscribed. Follow the steps for your platform, and Tocancel recommends saving screenshots or confirmation emails after each step.

Cancelling via the LogMeIn website

1. Log in to your LogMeIn account at logmein.com using your email and password.
2. Navigate to Settings or Account (location varies by account type).
   • Look for a menu option labelled Subscription, Billing, or Plans.
3. Find your active subscription and select Cancel subscription or Manage plan.
   • LogMeIn may ask you why you are cancelling; you do not need to provide a detailed reason, but noting "cost" or "no longer needed" is sufficient.
4. Confirm the cancellation by clicking Yes, cancel my subscription or similar language.
   • Your subscription will end at the end of your current billing cycle (you will not be charged again immediately).
5. Take a screenshot of the cancellation confirmation page showing the date and status.
   • You should also receive a confirmation email within 1 to 2 hours; save this email.

Cancelling via the iOS app store (if you subscribed through apple)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find LogMeIn in your active subscriptions list and tap it.
   • If LogMeIn does not appear, it is already cancelled or has never been billed through Apple.
5. Tap Cancel subscription or Turn off auto-renewal.
   • Apple will show your renewal date; your access will end on that date.
6. Save a screenshot showing the cancellation confirmation.
   • Apple sends a confirmation email to your registered account email address.

Cancelling via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select LogMeIn from your list of active subscriptions.
   • If it does not appear, the subscription has already been cancelled or was never charged via Google Play.
5. Tap Cancel subscription.
6. Confirm the cancellation and take a screenshot of the final confirmation screen.
   • Google sends a confirmation email to your Google account email address.

Cancelling if you subscribed through a business account or reseller

If your organisation purchased LogMeIn through a reseller, volume licence, or enterprise agreement, contact your account manager or the internal person who manages your software subscriptions. They will need to submit a cancellation request to LogMeIn or your reseller. Request written confirmation of the cancellation date and your final billing date in writing via email.

What happens after you cancel LogMeIn

Cancelling LogMeIn is not instantaneous; your subscription ends at the conclusion of your current billing cycle, not immediately.

Your access timeline after cancellation

When you cancel, LogMeIn will allow you to keep using the service until your paid period expires. If you paid for a month and cancel on day 5, you have access until day 30 (or 31, depending on the month). If you paid for a year and cancel in month 3, you keep access for the remaining 9 months. After your billing cycle ends, your account is locked and you can no longer access LogMeIn features.

What to do before your access ends

Before your access expires, export or save any data, configurations, or logs you need. LogMeIn does not automatically provide you with backups, so any records of remote sessions or device configurations you require must be downloaded by you. After your subscription ends, you cannot recover this data.

Checking that you are no longer being charged

Watch your bank statements or credit card for 60 days after your cancellation date to ensure LogMeIn stops charging you. If a charge appears after your stated cancellation date, contact LogMeIn support immediately and reference your cancellation confirmation email. If LogMeIn refuses to refund the erroneous charge, you have grounds to dispute the transaction with your bank and file a complaint with the National Consumer Commission.

How to request a refund after cancelling LogMeIn

Cancellation and refunds are separate actions. Cancelling stops future charges, but you may be owed a refund if you paid in advance or if LogMeIn failed to deliver the service.

When you are entitled to a refund

You have a right to a refund if LogMeIn did not deliver what it promised, the service was unstable or unavailable, or you cancelling within a cooling-off period (if applicable). The CPA gives you a right to cancel and demand a refund within 14 days of purchase if you subscribed online, provided you did not use the service substantially. After 14 days, your right to a refund depends on whether LogMeIn breached the contract by failing to deliver quality service.

How to request a refund

1. Gather your evidence: your cancellation confirmation email, your invoice showing what you paid, and any evidence of service failures (screenshots of error messages, support tickets, or dates you could not access the service).
2. Email LogMeIn support at [email protected] or through the support form at logmein.com/support.
   • Clearly state that you are requesting a refund and the reason (e.g., "Service was unavailable on [dates]" or "Cancelled within 14 days of purchase").
   • Attach or reference your cancellation confirmation and invoice.
3. Keep a copy of your email and note the date you sent it.
   • LogMeIn typically responds within 5 to 7 business days.
4. If LogMeIn refuses your refund, reply in writing explaining why you believe you are entitled to it under the CPA, and inform them you are prepared to escalate the complaint to the National Consumer Commission.
   • Many companies reverse refusals when they understand you know your rights.
5. If LogMeIn still refuses, file a complaint with the National Consumer Commission at [email protected].
   • The NCC can investigate and compel a refund if they find in your favour.

Timeline for refund processing

If LogMeIn approves your refund, the money typically returns to your original payment method within 5 to 10 business days. If you paid by credit card, the refund appears as a credit to your account; if you paid by bank transfer, it returns to your bank account. Monitor your account to confirm the refund arrived.

Common mistakes to avoid when cancelling LogMeIn

Many people make errors when cancelling that delay their refunds or leave them open to continued charges. Knowing what not to do protects your money and saves you frustration.

Mistake 1: not taking screenshots or saving confirmation emails

The most common error is cancelling without proof. LogMeIn support cannot always retrieve records of your cancellation request if you do not have written confirmation. Take screenshots of the cancellation confirmation page and save all emails from LogMeIn. These are your evidence if you need to dispute a charge later or escalate to the National Consumer Commission.

Mistake 2: assuming cancellation means an immediate refund

Cancelling ends your subscription at the end of your billing cycle, but it does not automatically refund money you have already paid. You must request a refund separately. Tocancel recommends contacting support proactively with a refund request rather than waiting and hoping money appears in your account.

Mistake 3: not checking your bank statement after cancellation

System errors happen. LogMeIn might fail to process your cancellation correctly, or a duplicate charge might appear by accident. Watch your statement for 60 days after your cancellation date. If an unexpected charge occurs, contact your bank and LogMeIn immediately; the sooner you report it, the faster you can get your money back.

Mistake 4: cancelling through a third-party app or unauthorized method

Only cancel through the official LogMeIn website, the iOS App Store, Google Play, or by contacting LogMeIn support directly. Do not use third-party services that claim to cancel subscriptions on your behalf; these services may charge you a fee and add confusion to your cancellation. You are fully capable of cancelling yourself.

Mistake 5: not keeping records of the cancellation date

Write down the exact date you cancelled and the date your subscription ends. This information is critical if you need to file a complaint or dispute a charge. Tocancel advises creating a simple record: a note on your phone or a calendar reminder with the cancellation date and confirmation number.

How to compare LogMeIn with alternatives before you cancel

Before you cancel, ensure you have a replacement remote-access tool or that you genuinely no longer need one. Some common alternatives exist in South Africa at lower price points.

If cost is your main concern, consider switching to a cheaper alternative rather than cancelling entirely. If you no longer need remote access at all, cancellation is the right choice. Either way, Tocancel recommends evaluating your actual needs before making a final decision.

Checklist: everything you need to cancel LogMeIn

Use this checklist to ensure you have completed every step and protected yourself from billing errors or refund delays.

• Log into your LogMeIn account and navigate to Settings or Billing.
• Click Cancel Subscription and confirm the cancellation.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email from LogMeIn (check spam folder if you do not see it within 2 hours).
• Write down the cancellation date and the date your access will end.
• If you want a refund, email LogMeIn support at [email protected] with your reason and supporting evidence.
• Save a copy of your refund request email and note the date you sent it.
• Monitor your bank statement or credit card for 60 days to ensure no further charges occur.
• If an unexpected charge appears, contact your bank and LogMeIn immediately.
• If LogMeIn refuses a refund you believe you are owed, file a complaint with the National Consumer Commission at [email protected].

Contacting LogMeIn support and sending your cancellation notice

If you experience difficulty cancelling online or need to cancel via email, use the contact details below.

LogMeIn support contact information

Email: [email protected]

Online support form: logmein.com/support

Billing address (for formal cancellation notice): LogMeIn, Inc., 320 Summer Street, Boston, MA 02210, United States

If you send a formal cancellation notice via registered mail or email to [email protected], keep proof of sending (email read receipt, postal tracking number, or registered letter proof). This creates an auditable record if you need to escalate later.

Escalation path if LogMeIn does not respond

If LogMeIn does not respond to your cancellation or refund request within 10 business days, escalate by sending a formal complaint letter to the billing address above, marked "Attn: Billing Department." Clearly state your request, your cancellation date (if you have already cancelled), and request a written response within 14 days. Keep a copy for your records.

If LogMeIn still ignores you or refuses your request without valid reason, Tocancel recommends filing a complaint with the National Consumer Commission ([email protected]). The NCC has the authority to investigate and compel refunds or service delivery under the Consumer Protection Act.

Summary: take action now

Cancelling LogMeIn is straightforward, and you have legal rights protecting you at every step. Whether you are cancelling because of cost, switching to another tool, or no longer needing remote access, the Consumer Protection Act ensures that you can cancel without unnecessary obstacles and demand a refund if the service failed you. Tocancel has helped thousands of South African consumers cancel subscriptions successfully, recover refunds they were owed, and stop paying for services they no longer used. The same power is in your hands.

Start today: log into your LogMeIn account, navigate to Settings, and click Cancel Subscription. Save your confirmation, monitor your bank statement for the next 60 days, and if LogMeIn attempts to charge you again, contact support immediately with your proof. Your money is yours; do not let automatic renewal take it.