Cancel Motion Array: The Right Way

How to cancel Motion Array in south africa and protect your rights

Why you might cancel Motion Array

Motion Array is a subscription-based platform that gives you access to creative assets-motion graphics templates, stock footage, music, images, plugins and AI voiceover tools. If you're a content creator, editor or production team, you've likely signed up to accelerate your workflow and deliver projects faster. However, if your creative needs have shifted, your budget has tightened, or you've found a competitor that better suits your work, you have the absolute right to cancel.

At Tocancel, we understand that subscription services don't always align with your long-term goals. Whether Motion Array no longer serves your production pipeline or you're consolidating tools to save costs, this guide walks you through cancellation step by step, grounded in your South African consumer rights.

What Motion Array offers

The platform serves individual creators, freelancers and production teams with a library of motion graphics templates, stock media and collaborative editing tools. Team plans include member management, higher AI-voice credit allowances, and shared project features. The service positions itself as a time-saving solution for video creators across YouTube, TikTok, corporate and commercial production.

Common reasons for cancellation

Your project needs may have changed. Your budget may have tightened. You may have discovered a competitor with better templates or a lower cost structure. You might have realised you're not using the service enough to justify the monthly or annual fee. Whatever your reason, Tocancel empowers you to cancel cleanly and recover any refunds you're entitled to under South African law-without guilt, delay or runaround.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) gives you legal rights that no company policy can override.

The cooling-off period and your statutory protection

Under section 12 of the Consumer Protection Act, you have 14 calendar days from purchase to cancel a subscription service and claim a refund. This right applies regardless of what Motion Array's internal refund policy states. The only condition is that you have not used the service substantially during that period.

Your legal position: If you cancel within 14 days and have not consumed a significant portion of the service, Motion Array must refund you in full. If they refuse, they are in breach of the CPA, and you can escalate to the National Consumer Commission (NCC).

This means that even if Motion Array's website says "no refunds on subscription cancellations," their policy is unenforceable. The CPA protects you against unfair contract terms. Document your cancellation date and any refund claim in writing-email is sufficient and provides proof.

Protection against unfair contract terms

The CPA prohibits unfair terms in consumer contracts. A clause that denies you a refund you're legally entitled to, or that makes cancellation unreasonably difficult, is unfair and unenforceable. If Motion Array attempts to charge you after your cancellation request, or refuses to process a refund within the 14-day window, you have grounds to challenge them via the NCC.

Escalation and enforcement

If Motion Array ignores your cancellation request, refuses a refund you're entitled to, or continues billing after you've cancelled, contact the National Consumer Commission. Tocancel recommends documenting every communication-emails, screenshots of account pages, billing statements and cancellation confirmations. The NCC can investigate and enforce your rights if the company fails to comply. You can lodge a complaint online at www.ncc.org.za or call 0860 10 60 80.

Methods to cancel Motion Array

You have three primary routes to cancel Motion Array, depending on how you subscribed.

Cancel via the Motion Array website (fastest method)

If you signed up directly on the Motion Array website and paid via credit card or bank transfer, this is the quickest and most transparent cancellation route. You receive immediate confirmation and a cancellation receipt you can keep as proof.

1. Open your web browser and navigate to the Motion Array login page.
2. Log in with your email address and password.
3. Click on your profile icon or account name (usually top-right corner).
4. Select "Account Settings" or "My Account" from the dropdown menu.
5. Locate the "Billing" or "Plan and Billing" section in the left sidebar.
6. Find the button labelled "Change Plan," "Manage Subscription" or "Renewal Settings."
7. Select "Cancel Subscription" or "Continue to Cancel" from the options presented.
8. Motion Array may display a cancellation survey or offer a discount to keep you-decline if you're certain you want to leave.
9. Confirm your cancellation by clicking the final "Cancel" or "Confirm Cancellation" button.
10. Immediately take a screenshot of the confirmation page showing the cancellation date and any refund information.
11. Check your email inbox within 5 minutes. Motion Array will send a cancellation confirmation email-save this permanently.

Pro tip: If the website cancellation process is broken or unavailable, contact Motion Array's support team immediately and request a manual cancellation. Document the date and time you made the request. If they delay, escalate to Tocancel or the NCC.

Cancel an apple app store subscription

If you subscribed to Motion Array through your iPhone, iPad or Mac via Apple's App Store, you must cancel through Apple's system-Motion Array cannot cancel it for you on their backend.

1. Open the App Store app on your iPhone, iPad or Mac.
2. Tap or click your profile icon in the top-right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Motion Array" in your active subscriptions list.
5. Tap on Motion Array to open its subscription details.
6. Select "Cancel Subscription" or "Delete Subscription."
7. Follow Apple's confirmation prompts-they may offer to reduce the price to retain you.
8. Take a screenshot showing the cancellation confirmation. Apple will also email a receipt.

Apple processes refunds differently depending on your cancellation date. If you cancel before your next renewal date, you'll retain access until that renewal date, then lose access immediately after. Refunds depend on how far into your billing cycle you cancel-Tocancel advises checking Apple's refund policy on their official support website.

Cancel a google play subscription

If you subscribed via Google Play on an Android device, you cancel through Google's system, not Motion Array's website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage Subscriptions" or "Payments and Subscriptions."
4. Tap "Subscriptions" in the menu.
5. Find and tap "Motion Array" from your active subscriptions.
6. Select "Cancel Subscription."
7. Choose your reason for cancellation from the dropdown (optional).
8. Tap "Cancel Subscription" again to confirm.
9. Take a screenshot of the cancellation confirmation. Google will send an email receipt.

Google Play refunds typically process within 3 to 5 business days if you cancel within 48 hours of purchase. After that window, refunds are at Google's discretion. Always retain your cancellation confirmation and billing email.

Refunds and what to expect after cancellation

Understanding Motion Array's refund timeline protects you from unexpected charges and ensures you claim money you're owed.

Refund eligibility and timelines

If you cancel within 14 calendar days of purchase under the Consumer Protection Act, you're entitled to a full refund, provided you haven't substantially used the service. "Substantially" means you haven't downloaded significant amounts of content or used premium features extensively. Logging in to explore the platform briefly does not constitute substantial use.

If you cancel after 14 days, Motion Array is under no statutory obligation to refund you. However, if you've identified a billing error, duplicate charges, or unauthorised transactions, you can dispute these with your bank or credit card company under the National Payment System Act (NPSA). Tocancel recommends contacting Motion Array's support team first-they often resolve billing disputes quickly to maintain goodwill.

What happens after cancellation

Once you cancel, Motion Array will end your access on your next renewal date or immediately, depending on their policy. You'll receive a final billing email confirming your last charge. Your login credentials will remain valid (you can log in to view past projects), but you cannot access premium features or download new content.

Check your email and bank statement 5 to 10 business days after cancellation to confirm that refund has processed. If Motion Array continues billing you after cancellation, contact your bank immediately and file a chargeback dispute. At the same time, contact Tocancel and the NCC to report the violation-continued billing after cancellation is a clear breach of the CPA.

Preventing unwanted recharges

Some users report being charged again weeks or months after cancelling. Protect yourself by setting a calendar reminder to check your bank statement on your next renewal date. If a charge appears after you've cancelled, dispute it with your bank within 30 days and provide your cancellation confirmation as evidence. Document every step and share the evidence trail with the NCC if Motion Array disputes the chargeback.

Motion Array pricing and plan details

Understanding what you're paying for helps you decide whether cancellation is the right choice-and strengthens any refund claim if Motion Array fails to deliver promised features.

Prices vary based on promotional offers and your geographic location. The figures above are indicative for South Africa in ZAR. Always verify current pricing on Motion Array's website before deciding whether to keep or cancel your plan.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you're worried about losing data or facing unexpected charges. Avoid these pitfalls and protect your money and account.

Mistake 1: deleting your account instead of cancelling your subscription

Do not delete your Motion Array account. Deletion removes your login credentials and project history, but does not cancel your subscription. Motion Array will continue billing you because the subscription remains active. Always cancel your subscription first through the "Billing" or "Manage Subscription" menu. Only delete your account afterward, if you wish.

Mistake 2: assuming app cancellation cancels your web subscription (and vice versa)

If you subscribed on the Motion Array website, cancelling the app does not cancel your subscription. If you subscribed via Apple App Store or Google Play, cancelling on the website does not affect your app subscription. These are separate agreements with separate billing entities. Cancel on the platform where you originally subscribed.

Mistake 3: not keeping your cancellation confirmation

Motion Array's confirmation email is your proof of cancellation and your strongest evidence in a refund dispute. If the company claims you never cancelled, you have written proof. Store this email in a dedicated folder or print it. If Motion Array deletes the email from your account (rare but possible), Tocancel recommends requesting a confirmation letter directly from their support team.

Mistake 4: cancelling just before renewal and expecting an immediate refund

If you cancel one day before your renewal date, you've used almost the entire billing cycle. Motion Array will rarely refund you unless you cancel within the 14-day statutory window and claim non-use. Plan your cancellation strategically-cancel early in your billing cycle if you want the strongest refund claim under the CPA.

Mistake 5: not disputing unauthorised charges with your bank

If Motion Array charges you after cancellation and refuses to refund, don't rely on Tocancel or the NCC alone. Contact your bank or credit card company and file a chargeback dispute within 30 days of the charge. This forces Motion Array to defend the charge and often results in immediate refund while the dispute resolves.

After cancellation: next steps and protecting yourself

Cancellation is not the end of your relationship with Motion Array-it's the start of a critical verification phase.

Step 1: verify cancellation in writing

Email Motion Array's support team from the address registered to your account. Write: "I confirm I have cancelled my subscription to Motion Array on [date]. Please confirm my cancellation is complete and no further charges will be applied. Please provide a cancellation reference number." Keep a copy of this email and save their reply.

Step 2: monitor your bank statement

Set a reminder on your phone for your renewal date (usually one month or one year from cancellation). Check your bank statement on that date. If a charge appears, it's a breach of your cancellation. Dispute it with your bank immediately and notify the NCC.

Step 3: if a refund was promised, chase it

Refunds typically take 5 to 10 business days. If 10 days pass and the money hasn't arrived, email Motion Array's support team requesting a refund status. If they don't respond within 5 business days, contact the NCC. Tocancel has helped thousands of consumers cancel and recover refunds-don't accept silence as a "no."

Step 4: report issues to the NCC

If Motion Array refuses to cancel, denies a refund you're entitled to, or continues billing after cancellation, report them to the National Consumer Commission. You can lodge a complaint at www.ncc.org.za. Provide your cancellation confirmation, emails, and bank statements as evidence. The NCC can fine Motion Array and force a refund.

Alternative software and comparison

If you're cancelling Motion Array because it doesn't fit your workflow, explore these alternatives before committing to a new subscription.

Before you cancel Motion Array, compare these options. Some offer free tiers-try them before paying. If you find a better fit, make sure your new service allows easy cancellation too. At Tocancel, we believe you should never be locked into a service that doesn't serve you.

Contact information and escalation

If Motion Array refuses to honour your cancellation or refund, you have clear escalation paths.

Motion Array contact details

Motion Array operates through Tocancel's network, and most cancellation requests can be processed directly on their website. However, if you need to contact them directly for support or dispute resolution, reach out through their support portal on their website or via email support listed in your account settings.

National consumer commission (South africa)

If Motion Array ignores your cancellation request or refuses a refund you're entitled to, contact the NCC:

• Website: www.ncc.org.za
• Phone: 0860 10 60 80 (toll-free)
• Online complaints: www.ncc.org.za/complaint
• Post: National Consumer Commission, 400 Main Street, Pretoria 0002

Your bank or credit card provider

If Motion Array charges you after cancellation, contact your bank's disputes team immediately. Provide your cancellation confirmation and bank statements as evidence. Your bank can reverse unauthorised charges within 30 days.

Tocancel has helped thousands of consumers cancel subscriptions and recover refunds across South Africa. Your rights under the Consumer Protection Act are real and enforceable. If Motion Array refuses to respect them, you have allies in the NCC and your financial institution. Don't let a stubborn company keep charging you for a service you've cancelled. Act today, protect your money, and take control of your subscriptions through Tocancel.