Cancel My Growth One: The Right Way

How to cancel My Growth One and protect your south african consumer rights

What is My Growth One and how does it work

My Growth One is a subscription-based learning platform delivering bite-sized lessons, personalised development plans, and progress tracking to professionals and individuals across South Africa. You access structured micro-learning content through mobile apps and web browsers, sometimes listed as "MyGrowth: Daily Micro Learning" depending on your device and region. The platform adapts its recommendations based on your activity and lets you work toward specific goals at your own pace.

Service registration and your consumer protections

My Growth One operates as a company legally registered in Dubai Silicon Oasis, United Arab Emirates, as stated in its Terms and Conditions. This means the company is based overseas, but this does not remove your rights as a South African consumer. South Africa's Consumer Protection Act (CPA) applies to you whenever you buy goods or services from any company, regardless of where they operate. This is your legal foundation for cancellation and refund claims.

How the platform charges you

You pay via your app store account or direct billing method. Charges occur at the start of your billing cycle (monthly or yearly). The platform uses a free trial period to encourage sign-up, but your payment method is charged automatically when the trial ends unless you cancel before that date. Understanding exactly when you are billed helps you identify unexpected charges and act quickly to prevent them.

Why cancel My Growth One and when to do it

Understanding your reasons for cancelling helps you decide whether full cancellation or a temporary pause is the right choice, and whether you qualify for a refund.

Common reasons to cancel

You might cancel because the content no longer matches your development goals, you have completed the learning you needed, budget priorities have shifted, or you prefer learning through a different platform. Some users cancel after discovering the subscription auto-renews and they no longer use the service regularly. Others find the cost no longer justifies the value. Whatever your reason, you have the right to cancel without penalty, and you may be entitled to a refund depending on how long you have been charged.

When to pause instead of cancelling

If you like the content but need a temporary break, check whether My Growth One offers a suspension or pause feature. Pausing preserves your account, progress, and saved goals without losing access permanently. However, if the service no longer serves you, the cost no longer justifies the benefit, or you have found a better alternative, cancellation is the right move. When you use Tocancel to guide you through this decision, you gain clarity on which option protects your interests best.

My Growth One pricing and subscription plans in south africa

Knowing the exact cost of your subscription helps you calculate what you should claim in a refund and whether you are locked into a long-term commitment.

Current subscription plans and costs

My Growth One pricing in South Africa is listed under the "MyGrowth: Daily Micro Learning" app listing in the South African App Store. The following table shows the main plans available as of 2024-2025:

The free trial trap and auto-renewal

The 7-day free trial is genuine, but your payment method is charged automatically when the trial ends unless you cancel beforehand. The yearly plan offers better value per month, but it also locks you into a longer commitment and a bigger upfront charge. Many users do not realise the subscription auto-renews at the end of each billing cycle, leading to unexpected charges month after month or year after year. The key is to cancel before your next billing date if you no longer want the service. At Tocancel, we help you identify your exact renewal date so you can act in time.

How to cancel My Growth One step by step

You have three main routes to cancel: through your app store account, through the My Growth One app itself, or by contacting support directly via email.

Method 1: cancel through the google play store (Android)

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Manage subscriptions"
4. Select "My Growth One" from the list
5. Tap "Cancel subscription"
6. Follow the on-screen prompts to confirm cancellation
   • Google Play may offer a discount or retention option; decline if you want to cancel
   • Your access will end at the end of your current billing period
7. Check your email for a confirmation receipt from Google Play

Method 2: cancel through the apple app store (iOS)

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Select "My Growth One" from the list
5. Tap "Cancel Subscription"
6. Confirm your cancellation request
   • Apple may show a cancellation warning or offer a discount; select "Cancel" to proceed
   • Your subscription ends immediately or at the end of your current billing period, depending on your plan
7. Check your email for a confirmation receipt from Apple

Method 3: cancel by email to support

1. Send an email to [email protected] from the email address associated with your account
2. Include the following information in your email:
   • Your full name
   • The email address linked to your My Growth One account
   • Your user ID (if you have it)
   • A clear statement: "I request cancellation of my My Growth One subscription effective immediately" or state a specific end date
   • Your reason for cancellation (optional but helpful)
3. Request a written confirmation of cancellation
4. Keep a copy of your email and any response for your records
5. Allow 3-5 business days for support to process your request

Best practice after you cancel

Regardless of which method you use, take these steps immediately after cancelling: verify your cancellation is confirmed by checking your subscription settings in your app store account (you should see "Cancelled" or "Not subscribed" instead of an active renewal date); check your email for a confirmation receipt; and check your bank or payment method statements 5-7 days later to ensure no charge appears. This triple-check prevents surprise billing and gives you evidence if you need to dispute a charge.

Refunds and your legal right to claim money back

Your right to a refund depends on when you cancel and the grounds for your claim under South African consumer law.

When you qualify for a refund

Under the Consumer Protection Act (CPA), you have the right to cancel a distance contract (a purchase made online or via app) within 5 business days of receiving confirmation of the contract, provided you have not yet used a significant part of the service. This means if you cancel the My Growth One subscription within 5 business days of signing up, you should receive a full refund of your initial payment. You do not need to give a reason. After 5 business days, your right to cancel depends on the company's cancellation policy and whether the service has failed to meet your reasonable expectations. If the service is not fit for purpose, does not match the description, or contains a fault, the CPA entitles you to a refund or replacement, even after 5 days.

How to claim a refund

If you believe you qualify for a refund, contact [email protected] in writing and state your grounds clearly. For example: "I am claiming a refund under the Consumer Protection Act section 47, as I cancelled within 5 business days of purchase" or "I am claiming a refund because the service does not meet my reasonable expectations for the following reasons [list them]." Include a copy of your original purchase receipt or confirmation email, your cancellation confirmation, and your payment method details (the last 4 digits of your card or bank account). Allow 10-15 business days for the company to respond. If they refuse or do not respond, you can escalate to the National Consumer Commission (NCC).

Pro-rated refunds for longer-term subscriptions

If you paid for a yearly subscription and cancel partway through, you may not receive a full refund of the full amount. However, you are entitled to a pro-rated refund (a refund for the unused portion of your subscription). For example, if you paid R1,499.99 for a year and cancel after 3 months, you should receive approximately 75% of your payment back (9 months unused out of 12). Calculate this yourself: divide your annual fee by 12, multiply by the number of unused months, and request that amount from the company. Tocancel can help you calculate the exact figure if you are unsure.

Your consumer rights under south african law

Understanding your legal protections gives you confidence to act and escalate if the company refuses to help you.

The consumer protection act and your protection

Your legal position is clear: the Consumer Protection Act (CPA) applies to you as a South African consumer, regardless of where the company operates. The CPA requires that all goods and services be fit for purpose, match their description, and be of good quality. It also requires that cancellation and refund policies be fair, transparent, and not misleading. If My Growth One fails to deliver on its promises, you have the right to cancel, claim a refund, or escalate a complaint at no cost to yourself. The company cannot use its overseas registration to avoid these protections.

Distance selling rules and your cooling-off period

Because My Growth One is sold online (a distance contract), you have a legal cooling-off period of 5 business days. This period starts from the date the company sends you written confirmation of your subscription (usually via email). During this window, you can cancel and receive a full refund without explanation, provided you have not substantially used the service. After 5 days, your rights shift: you can still cancel, but only if the company's terms allow it or if the service is faulty or misdescribed.

How to escalate if the company refuses

If My Growth One ignores your cancellation request, refuses a refund you believe you are entitled to, or continues to charge you after you cancel, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC investigates for free and can order the company to refund you, pay damages, or stop the harmful practice. Contact the NCC at www.ncc.org.za or call 0860 352 633. Provide copies of your cancellation request, the company's response (or lack of it), and proof of charges. Tocancel guides you through this escalation process so you know exactly what to submit.

Common mistakes when cancelling My Growth One

Cancelling a subscription can feel frustrating, especially if you are in a hurry or worried about unexpected charges. Here are the pitfalls to avoid so your cancellation sticks.

Mistake 1: cancelling through the wrong channel

Deleting the My Growth One app does not cancel your subscription. Nor does simply stopping your payments if they are charged to your card. You must cancel through your app store account (Google Play or Apple App Store) or by contacting support directly. If you delete the app without cancelling the subscription, you will still be charged at your next renewal date. Always confirm cancellation in writing via email to [email protected] as a backup, even if you cancel through the app store.

Mistake 2: not noting your renewal date before cancelling

Before you cancel, check when your next billing date is. This is the date you will be charged again if you do not cancel beforehand. If you cancel on the same day as your renewal, the charge may go through before your cancellation is processed. To be safe, cancel at least 2-3 days before your renewal date. Tocancel's checklist helps you identify and record your renewal date so you never miss the deadline.

Mistake 3: assuming a cancellation confirmation means access ends immediately

When you cancel My Growth One, your access typically continues until the end of your current billing period. This means if you pay monthly on the 15th and cancel on the 20th, you keep access until the 15th of next month. This is normal and legal. However, check your cancellation confirmation email to confirm the exact end date. If the company says access ends immediately and you paid for a full month, request a pro-rated refund for the unused portion.

Mistake 4: not keeping proof of your cancellation request

Always screenshot or save copies of your cancellation confirmation from the app store and any email receipt from [email protected]. If a dispute arises later (for example, the company charges you again), you need proof that you cancelled. Store these documents in a folder on your phone or computer, or email them to yourself. This evidence is essential if you need to escalate to the NCC or dispute a charge with your bank.

What happens after you cancel My Growth One

Knowing what to expect after cancellation helps you stay in control and spot any problems quickly.

Access and account status

Your access to My Growth One lessons, progress tracking, and personalised recommendations ends on your subscription end date (usually the end of your current billing period). Your account data may remain in the system, but you cannot log in or use features. Some companies allow you to reactivate within a certain window if you change your mind; check the company's policy. If you want to delete your account entirely (including personal data), contact [email protected] and request full account deletion under data protection rules.

Billing and refunds timeline

After your subscription end date, you should see no further charges on your payment method. If a charge appears after your cancellation end date, this is an error or a failure to process your cancellation. Report it to your bank or card issuer immediately and dispute the charge. Provide your cancellation confirmation as evidence. Most banks refund disputed charges within 5-10 business days. At the same time, contact [email protected] to demand a refund and ask why the charge went through. Keep records of all communication.

Reactivation and comeback offers

After you cancel, My Growth One may send you emails offering discounts or free trial periods to tempt you back. These are optional. Do not click reactivation links unless you genuinely want to re-subscribe. If you do re-activate, you are entering a new subscription with a new renewal date. Read the terms carefully and note when you will be charged next. If you receive these emails and want to stop them, click the unsubscribe link at the bottom of the email.

Comparison: cancellation methods and timelines

Different cancellation routes have different pros and cons. This table helps you choose the method that gives you the most control and proof.

How tocancel helps you cancel with confidence

Navigating subscription cancellations and consumer rights can feel overwhelming, especially when a company operates overseas. Tocancel exists to simplify this process and give you the tools to protect yourself.

What tocancel provides

Tocancel is your free resource for step-by-step cancellation guidance, templates for formal cancellation requests, refund calculations, and escalation support. When you use Tocancel, you get clear instructions tailored to your specific service, exact contact details verified against the company's latest terms, pro-rated refund calculations for longer-term plans, and letter templates you can copy and send directly to the company. Our guides are updated regularly to reflect changes in company policies and consumer law. Whether you are cancelling after 5 days or fighting for a refund months later, Tocancel has helped thousands of South African consumers cancel My Growth One and claim the refunds they are entitled to.

Contact My Growth One to cancel

The most direct route to cancel is to email the company at [email protected] with your cancellation request. This creates a written record and ensures your request is documented. Include your full name, email address, and account details. State clearly: "I am requesting cancellation of my My Growth One subscription effective immediately" or specify an end date. Keep a copy of this email and any response. If the company does not respond within 7 business days, escalate to the National Consumer Commission or dispute the charge with your bank.

Cancelling My Growth One is your right as a South African consumer, and you do not need to justify your decision or accept retention offers. Whether you are switching to another learning platform, tightening your budget, or simply no longer find value in the service, the steps outlined here give you full control over the process. Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and protect themselves from auto-renewal traps. Follow the method that works best for you, keep proof of your cancellation, and do not hesitate to escalate if the company refuses to cooperate. Your consumer rights are real, and Tocancel is here to help you exercise them.