Cancel My Social Calendar: Step-by-Step Guide

How to cancel My Social Calendar and stop recurring charges in south africa

What is My Social Calendar and how does it work

My Social Calendar is a membership-based platform that connects you with exclusive social events and experiences across South Africa and beyond. You pay a monthly subscription fee (in USD, converted to ZAR at your bank's exchange rate) to gain access to member-only events, priority booking, personal event support, and host background checks. The service operates on automatic renewal, meaning your subscription extends each month unless you actively cancel before your next billing date.

When you join, you receive a 30-day free trial before your first charge. After that period ends, your membership renews automatically on your chosen plan cycle. It is important to understand that cancelling individual event RSVPs does not cancel your subscription; you must cancel your membership separately to stop all recurring charges.

The subscription plans available

My Social Calendar offers flexible membership options: a 1-month plan, a 3-month plan, and a 6-month plan. Each provides unlimited access to monthly member-only events and the same core features. Pricing appears in USD on the website, with no ZAR display; you will see the USD amount converted to South African Rand when your payment method is charged. This currency conversion happens at your bank's exchange rate, not a rate set by My Social Calendar, so the ZAR amount you pay may vary slightly month to month depending on exchange fluctuations.

What membership actually includes

Your membership gives you unlimited access to monthly member-only events, personal event support from the My Social Calendar team, priority booking for popular events, and background checks on event hosts for safety. You also receive an event handbook that details each event's specific cancellation policy and refund deadlines. This handbook is crucial because individual event cancellations follow rules separate from your membership cancellation.

Your consumer rights under south african law

South Africa's Consumer Protection Act (Act 68 of 2008) is your legal shield when dealing with subscription services like My Social Calendar. Understanding these rights means you can cancel with confidence and claim refunds if the company fails to meet its legal obligations.

The 14-day cooling-off period you are entitled to

Under South African consumer law, you have the statutory right to cancel a distance contract (including online subscriptions) within 14 calendar days of receipt, with no penalty or explanation required. My Social Calendar's published terms do not explicitly state this 14-day cooling-off period, but your right exists in law regardless of what the company's terms say. This means if you sign up, experience the free trial, and decide within 14 days of your first charge that the service is not for you, you can demand a full refund under the Consumer Protection Act, even if My Social Calendar's policies suggest otherwise. Your legal position is clear: if the company declines your refund request, you can escalate to the National Consumer Commission (NCC).

When My Social Calendar breaches your agreement

If My Social Calendar fails to deliver the service as advertised, charges you twice, or breaks the terms of your membership agreement, the Consumer Protection Act entitles you to cancel and claim a full refund of all amounts paid. You do not have to accept partial refunds, store credit, or event vouchers; South African law allows you to insist on your money back. If the company refuses, you can lodge a formal complaint with the National Consumer Commission or your provincial consumer protection office, and Tocancel can guide you through that escalation process.

How to cancel your My Social Calendar membership

Stopping your recurring charges involves straightforward steps, and timing is crucial because My Social Calendar bills you automatically each month. The safest approach is to cancel at least one full day before your renewal date to prevent the next charge from going through.

Cancel via the web app or your account portal

1. Log in to your My Social Calendar account on the website or mobile app.
   • Use the same email address and password you created during sign-up.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account settings or subscription management section.
   • Look for tabs labelled "Subscription", "Billing", "Membership", or "Account Settings" in your account menu.
   • This section usually appears in the top right corner of the dashboard or in a side menu.
3. Locate your active membership plan and select the cancel or downgrade option.
   • Do not select "pause" unless you genuinely want to keep the subscription active but temporarily inactive.
   • Choose "Cancel membership" or "End subscription" to stop all recurring charges.
4. Follow the confirmation prompts and provide feedback (optional).
   • The system may ask why you are cancelling; you can answer honestly or skip this step.
   • Confirm your cancellation when prompted; you should receive an email confirmation within minutes.
5. Save or screenshot your cancellation confirmation email immediately.
   • This email is your proof of cancellation and protects you if My Social Calendar attempts to charge you again.
   • Keep this email for at least 6 months in case you need it as evidence during a dispute.

Contact My Social Calendar directly if the app option fails

If you cannot locate a cancel option in your account portal or if the system prevents you from cancelling online, contact My Social Calendar's support team directly. Although the company does not publish a dedicated cancellation email address on its primary website, you can identify contact details through the booking platform where the service is listed or via the website's contact form. Tocancel recommends sending a written cancellation request by email (rather than a phone call) because written communication creates a record of your cancellation request. State clearly: "I hereby cancel my membership with immediate effect" and include your account email, membership plan, and the date you wish the cancellation to take effect. Request a written confirmation of cancellation in return.

Understanding refunds and timing after cancellation

After you cancel, refunds depend on when you cancel relative to your next billing date and the circumstances of your cancellation. Clarity on this timeline protects you from unexpected charges.

When you are eligible for a refund

If you cancel within the 14-day cooling-off period under the Consumer Protection Act, you are entitled to a full refund of any amounts already charged. If you cancel after the 14-day period but before your next renewal date, you are typically not entitled to a refund for the current billing period under the company's standard terms; however, Tocancel advises checking My Social Calendar's specific cancellation policy, as some services offer pro-rata refunds (a partial refund based on unused days). If My Social Calendar has charged you in error, failed to deliver the service as promised, or breached your agreement, you can claim a refund regardless of when you cancel. If the company denies your refund claim, escalate to the National Consumer Commission.

Timeline for refunds to appear in your account

If My Social Calendar approves your refund, the money typically appears in your bank account within 5 to 10 business days, depending on your bank's processing time. Refunds for credit card payments may take slightly longer (up to 14 days) because the payment processor must reverse the transaction. During this time, do not panic if the refund does not appear immediately; bank processing delays are normal. If your refund does not appear within 14 business days after My Social Calendar confirms it, contact your bank's customer service team to track the payment.

Common mistakes people make when cancelling My Social Calendar

Cancelling a subscription feels stressful, and small missteps can cost you money or leave you without proof of cancellation. Here are the traps to avoid.

Mistake 1: cancelling only the event RSVP, not the membership

Many people cancel individual event bookings and assume their subscription is also cancelled. This is incorrect. Cancelling an event RSVP only removes you from that specific event; your membership subscription remains active and will charge you again next month. Always navigate to your subscription or membership settings and explicitly cancel the membership itself. Tocancel emphasises this distinction because it is the most common reason people face unexpected charges.

Mistake 2: relying on verbal cancellation via phone or live chat

If you cancel by phone or chat without written follow-up, you have no proof of your cancellation request. The company can later claim they never received your cancellation instruction, and you will struggle to dispute a charge without documentation. Always request a written confirmation email after any verbal cancellation, and follow up with a formal written cancellation request by email to create an audit trail.

Mistake 3: missing your renewal date and losing the right to cancel before the charge

My Social Calendar charges you automatically on your renewal date. If you cancel one day after that date, you have already been charged for the next billing period, and you must request a refund rather than prevent the charge. Check your sign-up email or account settings now to confirm your renewal date, and set a phone reminder for at least three days before that date to ensure you cancel in time.

Mistake 4: not keeping your cancellation confirmation

Once My Social Calendar confirms your cancellation, save that email and any confirmation number immediately. If the company charges you again after cancellation, this proof is your strongest evidence in a dispute. File it in a folder on your computer or cloud storage where you can retrieve it quickly if needed.

What to do after you cancel My Social Calendar

Once you cancel, your access to events and the member portal will end, and your final billing date is set. A few follow-up actions protect your money and your data.

Monitor your bank account for the final charge

After you cancel, watch your bank statements for the next 30 days. Your final charge (for the billing period you just completed) may still process even after cancellation, which is normal. However, if you see a charge more than a few days after your cancellation confirmation date, contact My Social Calendar immediately to dispute it. If the company refuses to reverse the charge, file a complaint with your bank's dispute resolution team and provide your cancellation email as evidence. Tocancel recommends taking a screenshot of every charge to document the timeline clearly.

Check whether you were charged in error during the free trial

If you cancelled during your 30-day free trial and still see a charge, My Social Calendar has made an error. Contact the company immediately and demand a full refund. If they refuse, you have a clear legal case under the Consumer Protection Act because they charged you before your trial period ended. Escalate to the National Consumer Commission if needed.

Request deletion of your account data if you prefer

After cancellation, ask My Social Calendar whether you can request deletion of your account and personal data. South African privacy law (Protection of Personal Information Act, POPIA) gives you the right to know what data the company holds and to request deletion in certain circumstances. The company may retain some data for legal or financial record-keeping purposes, but they must be transparent about what they keep and why.

Pricing and plan comparison at a glance

Before you cancel, confirm which plan you signed up for so you understand what you should be charged and can spot errors.

All prices appear in USD on the My Social Calendar website. Your bank will convert the USD amount to South African Rand (ZAR) when the charge is processed, using the exchange rate in effect on your billing date. This means the ZAR amount you pay may vary slightly depending on currency fluctuations. If you want to know the exact ZAR equivalent before you commit, ask My Social Calendar's support team to quote you the current ZAR conversion for your chosen plan, or use an online currency converter to estimate the amount.

When to cancel My Social Calendar and red flags to watch for

Not everyone should cancel immediately, but certain situations make cancellation the right choice. Understanding when cancellation makes sense protects your wallet and your time.

Strong reasons to cancel your membership

Cancel My Social Calendar if you no longer attend events regularly, if the member-only events do not match your interests or location, if you experience poor customer service or unresponsive support, or if the membership cost no longer fits your budget. You should also cancel if the company fails to deliver services as advertised (for example, if promised events are consistently cancelled or if hosts do not receive background checks as promised). There is no shame in cancelling; your money is yours, and you should spend it only on services that genuinely improve your life.

Red flags that suggest you should cancel sooner rather than later

If My Social Calendar charges you multiple times for the same month, fails to respond to your support requests within a reasonable timeframe (typically 48 hours), or changes the service without notice in a way that makes it unsuitable, cancel immediately. If you discover that hosts have not been properly vetted or background checked as promised, this is a safety concern; cancel and report the issue to the National Consumer Commission. Tocancel also advises cancelling if you notice unauthorized charges or if your account shows signs of fraud or data breach.

How to escalate a complaint if My Social Calendar refuses to cooperate

If My Social Calendar ignores your cancellation request, denies a refund you are entitled to, or continues to charge you after you cancel, you have legal remedies. South Africa's consumer protection framework gives you several escalation options.

Document everything and send a formal demand letter

Before escalating, compile all evidence: your cancellation confirmation email, screenshots of account settings showing the cancellation, your bank statements showing the charges, and any email correspondence with the company. Send My Social Calendar a formal demand letter (by registered email or courier) stating your cancellation date, the refund amount you are owed, and a deadline (typically 14 days) for them to respond. State clearly that if they do not comply, you will lodge a complaint with the National Consumer Commission. This formal notice often prompts companies to cooperate quickly because they recognize the legal consequences.

File a complaint with the national consumer commission (NCC)

If My Social Calendar does not respond to your demand letter within 14 days, contact the National Consumer Commission. The NCC is South Africa's statutory consumer protection authority, and they investigate complaints about unfair contract terms, misleading advertising, and failure to provide goods or services as promised. You can file a complaint on the NCC's website (www.ncc.org.za) or contact them directly. Tocancel recommends attaching all your documentation (cancellation email, bank statements, demand letter) to your complaint so the NCC has a complete picture. The NCC can force the company to refund you and may impose penalties if the company has breached consumer protection law.

Contact your bank's dispute resolution team

If My Social Calendar continues to charge you after cancellation, dispute each unauthorized charge with your bank. Provide your bank with your cancellation confirmation email as evidence that you cancelled the service. Your bank can reverse the charges and open a formal dispute on your behalf. In South Africa, banks are regulated by the Financial Conduct Authority (FCA) and must investigate disputes within a set timeframe. Tocancel recommends disputing charges promptly; most banks allow disputes within 120 days of the charge date, so act quickly if you spot unauthorized transactions.

Checklist: confirming your cancellation is complete and permanent

Use this checklist to verify that your My Social Calendar cancellation is genuine and protect yourself from surprise charges.

• Confirm your cancellation date in writing (email confirmation from the company).
• Verify your renewal date and confirm that it has passed or is no longer approaching.
• Check your bank statements one week after the cancellation date to ensure no new charge appears.
• Check again on and after your original renewal date to confirm the company did not charge you.
• Save and archive your cancellation confirmation email in a safe folder for at least 6 months.
• Note the date and time you cancelled and the confirmation number (if provided) in a document for your records.
• If you receive a refund, verify the amount matches what you expected within 14 business days.
• Log in to your My Social Calendar account (if still possible) to confirm access has been revoked.

Summary: taking control of your subscription

Cancelling My Social Calendar is straightforward once you understand your rights and follow the correct steps. South Africa's Consumer Protection Act protects you with a 14-day cooling-off period and the right to cancel if the service fails to meet its legal obligations. You have the power to stop recurring charges by accessing your account settings, selecting cancel, and saving your confirmation email. If the company refuses to cooperate, the National Consumer Commission stands behind you with enforcement authority. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, and you can do the same. Act now: check your renewal date, set a reminder, and follow the steps in this guide to cancel before your next charge. Your money, your choice, your control.

For more guidance on cancelling My Social Calendar or other services, visit Tocancel at tocancel.com. Tocancel provides clear, legally-backed cancellation assistance tailored to South African consumer law, ensuring you reclaim your money and your peace of mind.