Cancel Mynetdiary: The Right Way

How to cancel MyNetDiary and stop unwanted charges: your south african guide

Why you might want to cancel MyNetDiary

MyNetDiary is a subscription-based nutrition and weight-tracking platform that lets you log meals, scan barcodes, monitor calories and track macronutrients across web and mobile apps. Many South African users sign up to structure their diet and weight management, but circumstances change. You may have reached your fitness goal, discovered a better alternative, hit budget constraints or simply lost interest in calorie tracking. Whatever your reason, you have the right to cancel without penalty or guilt.

The challenge is that MyNetDiary uses automatic renewal. If you do not cancel before your billing date, your payment renews without warning. At Tocancel, we help thousands of South African consumers navigate cancellation on every platform-from the App Store to Google Play to the MyNetDiary website itself. This guide walks you through every method, explains your consumer rights and ensures you stop paying before the next charge hits.

Who uses MyNetDiary and how

The app attracts people pursuing weight loss or fitness maintenance through detailed calorie and macro tracking. You can access MyNetDiary via the company website, iOS App Store, Google Play Store or their dedicated mobile apps, often combining the mobile experience with the web dashboard for reports and analysis.

Why acting fast matters

If you subscribed through the App Store or Google Play, your payment renews automatically on your billing anniversary unless you cancel before that date. Tocancel's experience shows that unexpected subscription charges are among the most common complaints we receive. The sooner you cancel, the sooner you stop the drain on your account.

MyNetDiary pricing and what you are paying

Understanding your current plan and renewal date is the first step to cancellation and forms the basis of any refund claim you may need to pursue.

Current subscription costs in south africa

MyNetDiary offers multiple plans across different platforms. Prices vary depending on whether you subscribe via the app stores or directly through their website.

What MyNetDiary's refund policy says (and what it does not cover)

MyNetDiary's published refund policy states that all fees are non-refundable and non-prorated-meaning you receive no credit for unused days or months. However, this blanket policy does not override South African consumer law, which we cover in detail later. Your legal rights may protect you even if MyNetDiary's own terms say otherwise.

How to cancel MyNetDiary on each platform

Cancellation steps differ depending on whether you subscribed via the App Store, Google Play or the MyNetDiary website directly. Follow the exact method for your platform to avoid confusion and ensure the cancellation processes correctly.

Cancel MyNetDiary on the iOS app store

If you subscribed through Apple's App Store, you must cancel through the App Store itself-MyNetDiary's website cannot process the cancellation on your behalf. Your access continues until the end of your current billing period.

1. On your iPhone or iPad, open the Settings app and tap your name or Apple ID at the top.
   • If you use an older iOS version, go to Settings and tap iTunes and App Stores instead.
2. Tap Subscriptions.
3. Find and tap MyNetDiary from the list.
4. Tap Cancel Subscription or Cancel Free Trial (depending on your current status).
5. When prompted, confirm your cancellation reason-Apple may offer retention options, which you can decline.
6. You will see a confirmation message: "Subscription cancelled." Your access ends on the renewal date shown in the confirmation.

Take a screenshot of the confirmation screen as proof for future reference. Your cancellation is effective immediately, even though access continues until the billing period ends.

Cancel MyNetDiary on google play

Google Play subscriptions cancel through the Google Play Store app or website, not through MyNetDiary directly. After you cancel, your access stops on the renewal date.

1. Open the Google Play Store app or visit play.google.com on your browser.
2. Tap your profile icon (top right) and select Payments and subscriptions.
3. Tap Subscriptions.
4. Find MyNetDiary and tap it.
5. Tap Cancel subscription.
6. Follow the prompts to confirm and select your cancellation reason.
7. You will see a confirmation screen confirming the cancellation. Your access ends on the next billing date.

Save a copy of the confirmation email Google Play sends to your registered account email address.

Cancel MyNetDiary directly via their website or app

If you subscribed through MyNetDiary's own website or signed up directly with their payment system, you cancel through your account settings. This method applies to web-based Premium subscriptions.

1. Log in to MyNetDiary.com using your email and password.
   • Use the "Forgot password" link if you cannot access your account.
2. Navigate to Account settings or Subscription settings (usually under your profile menu or a gear icon).
3. Look for Manage subscription, Billing or Cancel subscription.
4. Click Cancel subscription and follow the prompts to confirm.
5. MyNetDiary will display a confirmation message and send a confirmation email to your registered address.
6. Your access continues until the end of the current billing cycle.

Keep a copy of the confirmation email for your records and as evidence of cancellation.

Your consumer rights in south africa

South African consumer law protects you even when a company's terms claim otherwise. Understanding these rights empowers you to act with confidence and escalate complaints if MyNetDiary refuses to refund or continues charging after cancellation.

The consumer protection act and automatic renewal

Under South Africa's Consumer Protection Act (CPA) 2008, companies must obtain your clear, informed consent before charging you for a subscription. The law also requires that cancellation be as easy as subscription-you should not face barriers, hidden fees or complex processes when you try to exit. If MyNetDiary makes cancellation deliberately difficult or continues charging after you cancel, this violates the CPA.

Your legal position: You have the right to cancel any subscription with clear, accessible instructions. You also have the right to demand a refund for charges incurred after you submitted a valid cancellation request, even if MyNetDiary's published policy says fees are non-refundable.

Refunds and disputes under south african law

The CPA permits consumers to claim refunds for services not provided or for charges that breach the terms of the agreement. If you cancel before the billing date but MyNetDiary charges you anyway, or if you request a refund for an unwanted charge, you may pursue recovery through the National Consumer Commission (NCC)-South Africa's enforcement body for consumer rights.

Tocancel has guided many South African consumers through this process. If a company refuses to refund or respond to your cancellation, the NCC takes your complaint seriously and has power to order restitution.

Dispute resolution steps

If MyNetDiary continues charging after you cancel or refuses a refund, follow this escalation path:

1. Document everything: Keep screenshots of your cancellation confirmation, billing statements and all emails with MyNetDiary.
2. Contact MyNetDiary's customer support in writing (email or registered post) and request a refund, citing the specific charge and your cancellation date.
3. Allow 10 working days for a response. If they do not refund or respond, escalate to the National Consumer Commission via their complaints portal or contact them at (012) 428 8335 or [email protected].
4. The NCC will investigate and may order MyNetDiary to refund your money plus interest and compensation if they find a breach of the CPA.

You do not need a lawyer to file an NCC complaint, and the process is free for consumers.

What happens after you cancel

Cancellation does not mean instant loss of access. Understanding the timeline helps you plan your transition to another app or service.

Access and the billing period

After you cancel, your MyNetDiary access continues until the end of your current billing period. For example, if your monthly subscription renews on the 20th and you cancel on the 5th, you retain access until the 19th. On the 20th, your access stops and no new charge appears.

Exporting your data

Before your access expires, export your food logs, progress photos and health data from MyNetDiary. Most nutrition apps allow you to download your records in CSV or PDF format via the Settings or Account menu. Tocancel recommends collecting this data while you still have active access, so you do not lose your fitness history.

Verifying the cancellation took effect

Check your bank or credit card statement 7 to 10 days after your billing date passes. If no charge appears and your account shows "Subscription cancelled" or "Active until [date]," the cancellation succeeded. If a charge still appears, contact your bank immediately and dispute the transaction as unauthorized.

Common mistakes to avoid when cancelling

We understand that cancellation can feel stressful, especially when multiple platforms are involved. These are the traps that catch most users-and how to sidestep them.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the MyNetDiary app does not cancel your subscription. Your payment will renew on schedule unless you cancel through the App Store, Google Play or MyNetDiary's website. The app and the subscription are separate systems.

Mistake 2: cancelling through the wrong platform

If you subscribed via the App Store, cancelling on Google Play does nothing. You must cancel on the exact platform where you signed up. Check your payment method and original confirmation email to confirm which store processed your subscription.

Mistake 3: forgetting to save your confirmation

Once you cancel, take a screenshot or download the confirmation page. If a dispute arises later, this proof protects you. Without it, your word stands against the company's billing records-and Tocancel advises always keeping written evidence.

Mistake 4: cancelling on the renewal date itself

Some platforms process the charge before you see the cancellation option, so the charge may go through even if you cancel the same day. Cancel at least 2 to 3 days before your renewal date to ensure the cancellation processes in time.

Mistake 5: not following up if charged after cancellation

If your bank statement shows a charge after your cancellation date, act immediately. Contact MyNetDiary and your bank within 30 days to dispute the charge. The longer you wait, the harder recovery becomes.

Comparing MyNetDiary to other nutrition apps

If you are cancelling because you want a different app, this table compares key features and pricing to help you choose your next platform.

Your cancellation checklist

Use this step-by-step checklist to ensure you have completed every part of the cancellation process and protected yourself against future charges.

• Identify which platform you subscribed through (App Store, Google Play or MyNetDiary website).
• Log in to your account on that platform and locate the cancellation option.
• Cancel the subscription and wait for the confirmation message or email.
• Take a screenshot or save the confirmation as proof.
• Export your fitness data, food logs and photos before access ends.
• Check your bank or card statement 7 to 10 days after your renewal date to confirm no new charge appears.
• If a charge appears, contact your bank and dispute it as unauthorized within 30 days.
• If MyNetDiary refuses a refund, file a complaint with the National Consumer Commission at [email protected].
• Keep all receipts, confirmation emails and correspondence for at least 2 years.

How tocancel helps you take control

Cancelling a subscription should not require a degree in digital navigation or legal expertise. Tocancel exists to demystify cancellation across every service, from fitness apps to streaming platforms to financial subscriptions. We have helped thousands of South African consumers cancel unwanted services, recover wrongly charged fees and understand their rights under the Consumer Protection Act.

Whether you are leaving MyNetDiary because your goals have shifted, your budget has tightened or you simply found a better fit, Tocancel (tocancel.com) provides clear, empowering guidance every step of the way. You do not need permission to cancel. You do not owe the company a reason. You have the right to exit, and you have the tools to do it confidently.

MyNetDiary contact information

If you need to contact MyNetDiary directly for cancellation support or disputes, use the following address:

MyNetDiary Support
Boca Raton, Florida
United States

For refund disputes and complaints that MyNetDiary does not resolve within 10 working days, escalate to the National Consumer Commission at [email protected] or (012) 428 8335. The NCC has the power to order refunds and compensation if MyNetDiary has breached the Consumer Protection Act.

Your cancellation journey ends here-and your financial control begins. Tocancel stands with you every step of the way.