Cancel MyPerfectResume: The Right Way

How to cancel MyPerfectResume in south africa and reclaim your money

What is MyPerfectResume and why cancellation matters

MyPerfectResume is an online resume and cover letter builder that helps South African job seekers create professional application documents using templates and guided workflows. You build your resume through their web platform or mobile app, download the finished file, and then move forward with your job search. The service operates on an automatic subscription model, which means your account renews on a set schedule unless you actively cancel before the next billing date.

Many South African users need MyPerfectResume for just one project: crafting a polished resume for a specific job application or updating your cover letter for a particular role. Once you've downloaded your document and completed your job search, continuing to pay for a service you no longer use is money you didn't intend to spend. This guide from Tocancel exists to help you understand your cancellation rights and take confident action to stop unwanted charges.

How billing and automatic renewal work

MyPerfectResume charges your payment method automatically on your chosen schedule: monthly or annually. You receive a receipt via email after each charge, and your subscription renews unless you cancel before the renewal date. Understanding when your next charge occurs is the first step toward cancelling successfully.

Why cancellation timing is critical

The longer you wait to cancel after deciding you no longer need the service, the more billing cycles you'll be charged for. South African consumer law gives you specific rights around automatic renewals, refunds, and cooling-off periods, and Tocancel is here to help you exercise those rights effectively.

Your legal rights as a south african consumer

South African law protects you when you manage digital subscriptions and online purchases, and you should understand these protections before you take action.

The consumer protection act and your cooling-off period

The Consumer Protection Act (2008) grants you the right to cancel a distance agreement (including subscription contracts) within 14 days of purchase without penalty or reason. This applies to digital services like MyPerfectResume if you subscribe directly through their website or mobile app. Your legal position is straightforward: if you cancel within 14 days of your first charge, you have the right to a full refund, and MyPerfectResume cannot refuse you or charge cancellation fees.

If you purchase through myperfectresume.com, MyPerfectResume honours a 14-day money-back guarantee aligned with consumer law. After the 14-day window closes, the company reviews refund requests on a case-by-case basis, but they are not legally obligated to grant them. However, if MyPerfectResume fails to give you clear cancellation information or makes cancellation unreasonably difficult, you may have grounds to challenge a denial under the Consumer Protection Act.

App store and google play refund protection

If you subscribed through the Apple App Store or Google Play Store, your refund rights are governed by Apple's and Google's policies, not MyPerfectResume's. Apple typically grants refunds for requests made within 14 days of purchase; Google operates on the same 14-day window. You must submit refund requests through the app store itself, not through MyPerfectResume customer service, and Tocancel recommends keeping your app store receipt as proof of your transaction date.

Pricing and subscription plans in south africa

MyPerfectResume offers multiple subscription options with prices varying by platform and payment method.

Current subscription pricing

The table below shows typical pricing for South African customers. Prices on the MyPerfectResume website appear in Canadian Dollars (CAD), while App Store subscriptions display prices in South African Rand (ZAR). Your actual charge depends on your chosen platform and billing frequency.

If you subscribed via an app store, your renewal amount will match the plan you selected at sign-up. Tocancel recommends checking your app store subscription settings to see your exact renewal price before you proceed with cancellation.

When and why you should cancel

Not every subscriber needs to cancel, but recognising the right moment saves you money and frustration.

Signs you should cancel MyPerfectResume

You should cancel if you have downloaded your finished resume and no longer need the platform. Other clear reasons include: you've completed your job application process, you prefer a different resume builder, you received unwanted billing charges, or you cannot access your account. If your circumstances have changed and the service no longer fits your needs, cancelling immediately stops future charges.

When to keep your subscription

Keep your subscription if you regularly update your resume for ongoing job applications, you plan to use the cover letter tool for multiple positions, or you want access to templates for future career moves. If you're actively job hunting and expect to apply for multiple roles in the coming weeks, maintaining your subscription may be practical. However, if you're uncertain, Tocancel advises cancelling now and resubscribing later if you change your mind.

How to cancel MyPerfectResume step by step

Your cancellation method depends on where you subscribed: through the MyPerfectResume website, the Apple App Store, or Google Play Store. Follow the instructions for your platform below.

Cancel your subscription via the MyPerfectResume website

If you subscribed directly through myperfectresume.com, you cancel through your account settings:

1. Log in to your MyPerfectResume account using your email address and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page to reset it via email.
2. Click on your account icon or profile menu, usually located in the top-right corner of the screen.
   • On mobile browsers, this may appear as a hamburger menu (three horizontal lines).
3. Select "Subscription" or "Billing" from the menu options.
   • This takes you to your active subscription details and payment information.
4. Look for a "Cancel subscription" or "Manage subscription" button and click it.
   • MyPerfectResume may ask why you're cancelling; you can skip this or provide feedback.
5. Confirm your cancellation when prompted.
   • Save or screenshot the confirmation page or email for your records.
6. Verify that your account status now shows "Cancelled" or "Active until [date]".
   • You retain access to your resume and documents until the end of your current billing period.

Tocancel recommends completing this process at least 48 hours before your next renewal date to ensure your cancellation is processed in time.

Cancel your subscription via the apple app store

If you subscribed through the Apple App Store, you manage your subscription within your Apple ID settings:

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap "App Store" (not the App Store app itself).
2. Tap your Apple ID profile picture at the top of the screen.
   • Select "View Apple ID" and sign in if prompted.
3. Tap "Subscriptions" from the menu options.
   • You'll see a list of all active subscriptions under your Apple ID.
4. Find "MyPerfectResume" in your subscription list and tap it.
   • You'll see your current plan, renewal date, and payment method.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Apple will confirm that your subscription will end at the next renewal date.
6. Save a screenshot of your cancellation confirmation for your records.
   • You'll receive an email confirmation from Apple within minutes.

After you cancel through the App Store, your access continues until the end of your current billing cycle, and no further charges occur.

Cancel your subscription via google play store

If you subscribed through Google Play Store on an Android device, you cancel through Google Play settings:

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner of the screen.
2. Select "Manage subscriptions" from the menu.
   • You'll see all subscriptions linked to your Google account.
3. Find "MyPerfectResume" in your active subscriptions and tap it.
   • This opens your subscription details page.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask if you want to cancel and may offer you a discount to stay.
5. Confirm that you want to cancel by tapping "Cancel subscription" again.
   • You'll see a confirmation message with your final access date.
6. Screenshot or note your cancellation confirmation and final billing date.
   • Google sends a confirmation email to your registered account address.

Google Play processes your cancellation immediately, and you lose access at the end of your current billing period.

Refunds and what happens after cancellation

Understanding your refund eligibility and what access you retain after cancellation prevents confusion and disappointment.

Your refund rights within 14 days

If you cancel within 14 days of your first charge, you qualify for a full refund under South African consumer law and MyPerfectResume's 14-day money-back guarantee. You must request your refund through the same platform where you subscribed: directly via MyPerfectResume if you purchased on their website, or through Apple or Google if you used an app store. Tocancel advises submitting your refund request with your original transaction email or order confirmation number to speed up processing.

Refunds after the 14-day window

Once the 14-day cooling-off period ends, MyPerfectResume reviews refund requests on a case-by-case basis and is not legally obliged to grant them. However, if you can demonstrate that the company failed to provide clear cancellation information, made cancellation unreasonably difficult, or charged you without explicit consent, you may have grounds for a dispute. In these circumstances, you can escalate your complaint to the National Consumer Commission (NCC), South Africa's consumer protection authority, which has power to order refunds and penalties.

What happens to your account and data after cancellation

After you cancel, you retain access to your downloaded resume and cover letter files. You can continue to access your account until the end of your current billing period, but you cannot create new resumes or edit existing ones once your subscription ends. MyPerfectResume does not immediately delete your account; you can reactivate your subscription at any time by logging back in and selecting a new plan. Your personal information remains on their servers unless you request account deletion.

If you want to delete your account entirely and remove your personal data, contact MyPerfectResume's customer service team and request a data deletion. Under South Africa's Protection of Personal Information Act (POPIA), you have the right to request deletion of your personal data, and the company has 20 business days to comply.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but small oversights can lead to unwanted charges or lost refunds, so take care to avoid these pitfalls.

Mistake 1: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, the charge may process before your cancellation takes effect. Always cancel at least 48 hours before your next billing date. Check your account or email receipt to confirm when your renewal occurs, and set a phone reminder to cancel well in advance.

Mistake 2: forgetting to request a refund separately

Cancelling your subscription and requesting a refund are two separate actions. You can cancel immediately, but you must also submit a refund request within 14 days if you want your money back. Tocancel recommends cancelling first, then submitting a refund request within the same session while you have your confirmation details at hand.

Mistake 3: not saving your cancellation confirmation

If MyPerfectResume disputes your cancellation or fails to stop charges, you'll need proof that you cancelled. Screenshot your confirmation page, save your confirmation email, and keep a record of the date and time you cancelled. This evidence protects you if you need to escalate a complaint to the National Consumer Commission.

Mistake 4: cancelling through the wrong platform

If you subscribed through the Apple App Store but try to cancel through the MyPerfectResume website, your cancellation won't work. You must cancel through the exact platform where you subscribed. Check your original receipt or your email confirmation to confirm whether you signed up via the website or an app store.

Mistake 5: ignoring charges after you thought you cancelled

Sometimes subscriptions fail to cancel due to technical glitches or system delays. If you see a charge on your bank statement after you cancelled, don't ignore it. Contact MyPerfectResume customer service immediately with your cancellation confirmation, and request a refund. If the company refuses and you're within 14 days, file a dispute with your bank or payment provider.

What to do if MyPerfectResume won't cancel or refund you

In most cases, cancellation and refunds process smoothly, but if the company refuses your request or continues charging you, you have clear escalation steps.

Step 1: contact MyPerfectResume customer service in writing

MyPerfectResume is operated by BOLD LLC, with a registered mailing address in Guaynabo, Puerto Rico. Send a formal cancellation and refund request via email to their customer service team, clearly stating your name, account email, transaction date, amount charged, and why you believe you're entitled to a refund. Request a written response within 10 business days. Keep copies of all correspondence.

Step 2: raise a dispute with your bank or payment provider

If MyPerfectResume ignores your request or refuses your refund claim without valid reason, contact your bank or credit card provider and request a chargeback or dispute. Provide your bank with copies of your cancellation confirmation and all communication with MyPerfectResume. Your bank has a legal obligation to investigate and can reverse the charge if MyPerfectResume cannot prove they had your consent to bill you.

Step 3: escalate to the national consumer commission

If your bank dispute is unsuccessful or you prefer regulatory action, lodge a complaint with the National Consumer Commission (NCC), South Africa's official consumer protection authority. The NCC has power to order refunds, impose penalties on the company, and compel compliance with the Consumer Protection Act. You can file a complaint online at www.ncc.org.za or by visiting an NCC office. Tocancel advises providing your cancellation confirmation, receipt, and all correspondence with MyPerfectResume to strengthen your case.

After cancellation: next steps and alternatives

Once you've successfully cancelled MyPerfectResume, you may want to know what comes next and what other resume tools are available in South Africa.

Accessing your downloaded resume

Your downloaded resume file remains yours indefinitely. You can open, edit, and print your MyPerfectResume file in Microsoft Word or any PDF viewer, even after your subscription ends. Many South African job seekers download their resume immediately after completing it, ensuring they have a backup regardless of subscription status. Store your resume file on your computer, cloud storage (such as Google Drive or Dropbox), or email it to yourself for safekeeping.

Alternative resume builders in south africa

If you want to use a resume builder in the future, other options include Canva (which offers free and paid resume templates), Google Docs (free and widely used), and LinkedIn (which lets you build a resume profile free of charge). Many of these alternatives do not require ongoing subscription fees, making them cost-effective for occasional updates. Tocancel recommends exploring free tools before paying for another subscription.

Summary checklist: cancelling MyPerfectResume safely

Use this checklist to ensure you've completed every step of cancellation and protected yourself:

Contact details for MyPerfectResume and consumer authorities

Keep these details for reference if you need to escalate your complaint or request further assistance.

MyPerfectResume contact information

MyPerfectResume is operated by BOLD LLC. The company's registered mailing address is:

BOLD LLC
Guaynabo, Puerto Rico 00968
United States

Contact customer service through the MyPerfectResume website or in-app help centre for fastest response. Older documentation references a Sacramento, California address; however, Guaynabo, Puerto Rico is the current registered business location. Always include your full name, account email, and transaction details when contacting customer service.

South african consumer protection authorities

If MyPerfectResume refuses your cancellation or refund request, escalate your complaint to:

National Consumer Commission (NCC)
Website: www.ncc.org.za
Telephone: 012 428 7000
Email: [email protected]
Address: CNR of Madiba and Thabo Sehume Streets, Pretoria

The NCC investigates complaints under the Consumer Protection Act and has power to order refunds and penalties. Filing a complaint is free, and the NCC accepts cases from any South African consumer.

Take action now with tocancel

Cancelling MyPerfectResume is a straightforward process once you understand your rights and follow the platform-specific steps above. You have legal protections under South African consumer law, including a 14-day refund guarantee and the right to cancel automatic renewals without penalty. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and stop surprise charges by providing clear, actionable guidance and empowering them to exercise their rights confidently.

If you've already decided to cancel, Tocancel recommends doing so today to prevent your next renewal charge. Use the cancellation steps for your platform (website, Apple App Store, or Google Play Store) provided in this guide, save your confirmation, and verify that no charge appears on your next billing date. If MyPerfectResume continues to charge you or refuses your refund request, Tocancel advises escalating immediately to your bank or the National Consumer Commission. You deserve to pay only for services you actively use, and Tocancel is here to ensure you exercise that right.