Cancel Reface: The Right Way to Get Your Refund

How to cancel Reface and claim your refund in south africa

What Reface is and why cancellation matters

Reface is an AI-powered mobile app that lets you swap your face into photos, videos and animations for entertainment and social sharing. The app operates on iOS, Android and the web, offering one-time purchases, credit packs, and recurring subscription plans billed weekly, monthly or annually. If you've subscribed and now want to stop paying, you have clear legal rights in South Africa to cancel and recover money you're owed. Tocancel exists to guide you through this process with confidence and clarity.

How Reface charges your account

Reface uses three payment methods. You can purchase individual face-swap videos for around R89.99 directly in the app, buy credit packs for later use, or subscribe to recurring plans charged weekly, monthly or yearly. The app distributes through the Apple App Store and Google Play Store, and also sells subscriptions on its own website. This means your cancellation method depends entirely on where you paid. Understanding your payment channel is your first step to cancelling correctly.

Common reasons to cancel Reface

You might cancel because you no longer use the app, subscription charges accumulate faster than expected, or you'd rather redirect that money elsewhere. South Africa's Consumer Protection Act (No. 68 of 2008) protects your right to cancel distance contracts - and app subscriptions count as distance contracts. Whatever your reason, the law stands behind you.

Your consumer rights under south african law

The Consumer Protection Act gives you legal leverage when cancelling subscriptions and claiming refunds, and the National Consumer Commission (NCC) enforces these rights on your behalf.

The 14-day cooling-off period for distance contracts

Section 15 of the Consumer Protection Act grants you a 14-calendar-day cooling-off period for any distance contract - including app subscriptions purchased online. This means you can cancel within 14 days of purchase and demand a full refund without penalty or providing a reason. Reface's own refund window may be shorter (often 2 days), but South African law overrides it. If Reface refuses a lawful refund within this period, you can lodge a formal complaint with the NCC. Your legal position is strong: the Consumer Protection Act prioritises your right to cancel over the company's refund policy.

The right to clear, accessible cancellation terms

Before you pay, Reface must provide you with clear, easy-to-find cancellation instructions. If Reface buries cancellation steps, charges hidden fees, or makes the process deliberately difficult, that violates Section 25 of the Consumer Protection Act. Take screenshots of any confusing or misleading terms you encounter - these become evidence if you need to escalate to the NCC. Clear cancellation terms are not a courtesy; they are your legal entitlement.

The right to dispute unauthorised or wrongful charges

If Reface bills you after cancellation, charges you without consent, or refuses a lawful refund, you have recourse. You can report the company to the NCC or escalate to your bank's dispute resolution team. Most South African banks will reverse unauthorised subscription charges within 30 days of your report and investigate the merchant. Tocancel recommends reporting to your bank first - reversals are often processed faster than NCC complaints.

How to cancel Reface on iOS devices

If you subscribed through Apple's App Store, you manage cancellation directly in your iPhone or iPad settings, because Apple controls the subscription relationship, not Reface.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of the screen to open your Apple ID profile.
   • You will see "Apple ID, iCloud, Media & Purchases".
3. Select Subscriptions from the menu.
   • This shows all active and expired subscriptions linked to your account.
4. Find Reface in the list and tap it.
   • You will see your renewal date, price and current plan details.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm and may offer a discount to keep you subscribed.
6. Confirm cancellation by following the on-screen prompts.
   • Your subscription stops renewing immediately.

What happens after you cancel on iOS

Your subscription stops renewing, but you keep access to paid features until the end of your current billing cycle. For example, if you pay monthly on the 15th and cancel on the 20th, you can use Reface until the 15th of the following month. After that date, your account reverts to free-tier access only. Apple sometimes offers last-minute discounts to retain you - ignore these if you are certain you want to cancel. Once you confirm cancellation, the process is irreversible and your subscription ends cleanly.

How to cancel Reface on android devices

If you subscribed through Google Play Store, you cancel directly through your Android device or Google account, because Google manages the subscription relationship on Reface's behalf.

1. Open Google Play Store on your Android device.
   • Look for the multicoloured triangle icon.
2. Tap your profile icon (usually a circle) in the top right corner.
   • You will see your Google account details.
3. Select Payments and subscriptions.
   • This opens your subscription management centre.
4. Tap Subscriptions to view all active plans.
   • You will see Reface listed with renewal dates and pricing.
5. Find Reface and tap it.
   • You will see full billing history and plan details.
6. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you to confirm your decision.
7. Confirm cancellation and your subscription ends immediately.
   • You keep access to paid features until the current billing period ends.

What happens after you cancel on android

Your subscription stops renewing, but you retain access to premium features until your billing cycle completes. If you paid on the 10th and cancel on the 25th, you can use Reface until the 10th of next month, then revert to free access. Google Play sometimes displays a retention offer before you finish cancelling - you can dismiss this if your mind is made up. Once confirmed, Android cancellations are final and processed within 24 hours.

How to cancel Reface on the web or directly with the company

If you subscribed directly through Reface's website (rather than via Apple or Google), you must cancel through the app's account settings or contact the company directly.

1. Log into your Reface account on the app or website.
   • Open the Reface app or visit their website in a web browser.
2. Navigate to Account Settings or Profile.
   • Look for a menu icon or gear icon in the app interface.
3. Find the Subscriptions or Billing section.
   • You will see your active plan, renewal date and payment method.
4. Tap Manage Subscription or Cancel Plan.
   • The app will show a cancellation confirmation screen.
5. Confirm cancellation and your subscription ends immediately.
   • You will receive a confirmation email shortly after.
6. If no cancellation option appears, email Reface support at support[at]reface[dot]ai with your account email and request cancellation.
   • Keep a copy of this email for your records.

What to do if Reface does not respond

If you email Reface and receive no response within 5 business days, escalate to Tocancel and file a formal complaint with the National Consumer Commission. The NCC has power to compel Reface to cancel your subscription and process refunds if the company ignores your cancellation request. Document all emails and screenshots before escalating - these form the foundation of your complaint.

Claiming your refund in south africa

Tocancel recommends acting quickly to secure your money if you cancel within the 14-day cooling-off period.

Refunds via apple app store

Apple processes refunds automatically when you cancel within 14 days of purchase. The refund reaches your original payment method (credit card or iTunes balance) within 5 to 10 business days. If your refund does not arrive after 10 days, contact Apple Support directly through your App Store account. Apple rarely refuses refunds within the 14-day window, so your claim should succeed if you act promptly.

Refunds via google play store

Google processes refunds automatically for cancellations within 14 days of purchase. The refund returns to your original payment method in 5 to 10 business days. If you do not see the refund after 10 days, log into your Google Play account and contact Google Support through the Help Centre. Google honours 14-day refunds consistently, so delays are rare.

Refunds for direct payments to Reface

If you paid Reface directly (via their website or in-app), email support[at]reface[dot]ai with your cancellation request and ask for a refund. Reference Section 15 of the Consumer Protection Act and state that you are cancelling within 14 days of purchase. Reface must process the refund within 14 days of receiving your request. If the company refuses or ignores you, escalate to the NCC with a copy of your email and cancellation evidence. Tocancel recommends keeping all transaction records, emails and receipts until the refund clears.

Disputing a refused refund

If Reface refuses your refund claim, report the company to your bank. Provide your bank with proof of the subscription, your cancellation date and all correspondence with Reface. Your bank will investigate and reverse the charge if the company acted unlawfully. Additionally, file a complaint with the National Consumer Commission at complaints[at]ncc[dot]org[dot]za. The NCC can issue enforcement orders forcing Reface to refund you. Do not delay - the sooner you escalate, the faster your money returns.

Pricing and refund comparison for Reface

The table above reflects typical Reface pricing in South African rand as of this guide's publication. Prices may vary by region and currency fluctuations. The annual plan offers the best value but locks you in for 12 months - only commit if you are certain you will use Reface throughout the year. All subscriptions qualify for a 14-day refund under the Consumer Protection Act, regardless of Reface's shorter internal policies.

What happens after you cancel Reface

Cancellation does not mean instant deletion - it stops charging you while you finish using paid features.

Your access after cancellation

Once you cancel, you keep access to Reface's paid features until your current billing cycle ends. After that date, your account automatically downgrades to free-tier access. You can still use Reface with limited features (lower-quality face-swaps, fewer monthly videos, watermarks), but you cannot unlock premium options without a new subscription. Your videos and saved face-swap data remain in your account indefinitely.

Reactivating your subscription

If you cancel and later want to resubscribe, you can do so anytime through the same method (App Store, Play Store or Reface's website). Reface does not charge reactivation fees or penalties. However, you will start a fresh billing cycle from the reactivation date, so you lose any remaining time on your previous subscription. Tocancel recommends cancelling near the end of your billing cycle to maximise your remaining access before the free tier kicks in.

Data and account deletion

Cancellation does not delete your account or videos automatically. Your profile, face-swap history and saved content remain in Reface's system unless you request account deletion separately. To permanently delete your Reface account and all associated data, contact support[at]reface[dot]ai and request full account deletion under POPIA (Protection of Personal Information Act) rights. Reface must comply within 30 days. Tocancel advises requesting both subscription cancellation and data deletion in one email to avoid confusion.

Common mistakes when cancelling Reface

Cancelling can feel stressful, especially if Reface's process is unclear - but knowing these pitfalls helps you avoid costly errors.

Mistake 1: assuming the app uninstall cancels your subscription

Deleting the Reface app from your device does not cancel your subscription. Your subscription lives in the App Store or Play Store, not on your phone. Removing the app simply hides it from your screen - you will still be charged. You must cancel through your device settings (iOS) or Google Play account (Android) before uninstalling. Always cancel first, uninstall second.

Mistake 2: missing the 14-day refund window

South African law guarantees a 14-day cooling-off period for refunds, but this window closes after 14 days. If you cancel on day 15 and ask for a refund, Reface can legally refuse you. Tocancel recommends cancelling as soon as you decide you do not want the app - do not wait. The sooner you cancel, the more time you have to claim a refund if the company disputes your request.

Mistake 3: not keeping cancellation proof

If Reface continues billing after you cancel, you need proof of cancellation to dispute the charge. Take screenshots of your subscription settings showing "Cancelled" or "No active subscription" immediately after cancelling. Save your cancellation confirmation email from Apple, Google or Reface. Without proof, your bank or the NCC will struggle to reverse unauthorised charges. Proof is your strongest lever.

Mistake 4: contacting Reface instead of your payment provider

If Reface refuses to cancel or ignores your cancellation request, do not email them again expecting a different answer. Instead, escalate to your bank or payment provider immediately. Your bank can reverse charges and investigate the merchant faster than email exchanges with Reface. Tocancel recommends going to your bank first - it is quicker and more effective than repeated contact with the company.

Mistake 5: not disputing unwanted recurring charges

Some users cancel their subscription but still see charges weeks later. If this happens to you, do not wait hoping Reface will fix it. Contact your bank or card issuer immediately and report the charge as unauthorised. Your bank will reverse it and investigate. Report the merchant to the NCC as well. The sooner you dispute, the faster your money returns and the stronger your case if Reface contests the reversal.

How tocancel can help you cancel Reface

Tocancel has helped thousands of consumers cancel subscriptions and claim refunds in South Africa by providing clear, step-by-step guidance and escalation support.

If you are stuck at any point - whether Reface ignores your cancellation request, refuses a refund, or continues billing after you cancel - Tocancel offers escalation templates and complaint guidance to help you resolve the issue. You can use Tocancel to draft a formal complaint to the National Consumer Commission, gather all your evidence, and understand your rights under the Consumer Protection Act. Tocancel's mission is to empower you to take confident action and recover money you are owed. Visit Tocancel today to access free cancellation resources tailored to South African consumers.

Key checklist before and after cancelling Reface

Contacting support and escalating complaints

If Reface does not respond to your cancellation or refund request, escalate formally to South Africa's consumer protection authorities.

Reface support contact

Email Reface directly at support[at]reface[dot]ai with the subject line "Subscription Cancellation Request". Include your account email, subscription start date, platform (iOS, Android or web) and request cancellation within 14 days of purchase. Reface should respond within 5 business days. If the company ignores you, proceed to escalation.

National consumer commission (NCC)

If Reface refuses to cancel or process a lawful refund, file a formal complaint with the National Consumer Commission at complaints[at]ncc[dot]org[dot]za or call 0861 000 643 (toll-free). Provide your cancellation emails, proof of purchase, screenshots of billing and a summary of what Reface refused to do. The NCC investigates complaints free of charge and can compel Reface to refund you under the Consumer Protection Act. Your legal position is strong when you have evidence.

Your bank's dispute resolution team

Contact your bank or card issuer if you see unauthorised charges after cancellation. Report the charge as a disputed transaction or unauthorised subscription charge. Your bank will investigate within 30 days and reverse the charge if Reface acted unlawfully. This is often faster than NCC complaints and requires no legal knowledge. Tocancel recommends escalating to your bank first when dealing with unwanted recurring charges.

South african police service (SAPS) cybercrime unit

If Reface uses deceptive practices, hides cancellation options, or deliberately charges you after cancellation despite your clear request, you can report the company to the SAPS cybercrime unit (cybercrime[at]saps[dot]gov[dot]za). This is a last resort but available if you believe fraud has occurred. The SAPS can investigate and recommend criminal charges against the company. Tocancel only recommends this path if Reface's conduct appears intentionally dishonest.

Cancelling Reface should be straightforward - and in South Africa, it is your legal right. Whether you are cancelling because the app no longer fits your life or subscription charges add up too quickly, the Consumer Protection Act stands behind you. Follow the steps in this guide, keep proof of everything, and escalate to the NCC or your bank if Reface refuses to cooperate. Tocancel is here to remind you: you have power in this transaction, and your money is recoverable if Reface acts unfairly. Start your cancellation today, and reclaim control of your subscriptions.