Cancel Resumebuild: The Right Way

How to cancel Resumebuild in south africa and stop unwanted charges

Understanding Resumebuild and why you might want to leave

Resumebuild is an online resume-building platform that helps you create professional CV documents using customizable templates and guided editing tools. The service operates on a subscription model, offering both recurring monthly plans and one-time feature purchases through its website and mobile apps available on the Apple App Store and Google Play.

You may have signed up expecting to use it once or twice, only to find yourself charged monthly for features you no longer need. If that sounds familiar, you are not alone. At Tocancel, we help South African consumers like you take back control of unwanted subscriptions and understand your cancellation rights.

Core features and what you get with Resumebuild

Resumebuild offers customizable resume templates, real-time editing tools, multiple export formats, and styling options to produce a polished CV in minutes. The platform stores your resume data in your account, so you can return and edit it whenever you need to.

The service is available via web browser, iOS app, and Android app, with billing managed through whichever platform you use to purchase.

When cancellation makes sense for you

You should consider cancelling Resumebuild if you have completed your resume, no longer need updates, or find the subscription cost not worth the value. Monthly charges add up quickly, and many users forget they are subscribed until they spot the recurring debit on their bank statement.

Cancelling is the right move if you have achieved your goal with the platform and are ready to move on.

Your consumer rights under south african law

Before you cancel, know what the law says about your rights as a consumer in South Africa.

What the consumer protection act says about your rights

The South African Consumer Protection Act (CPA) gives you the right to cancel distance contracts (which includes online services like Resumebuild) within a reasonable period. For digital goods and services, this typically means 14 days from purchase, provided you have not fully consumed the service.

You also have the right to cancel recurring subscriptions at any time by providing notice to the service provider. Resumebuild must respect your cancellation request and stop charging you immediately or at the end of your current billing cycle, depending on their terms.

Your legal position is clear: you can cancel any subscription without penalty, and the company cannot force you to continue paying.

Your right to a refund

If you cancel within 7 days of a charge and have not used the service substantially, you may be entitled to a full refund under the CPA. Resumebuild's own refund policy aligns with this, offering refunds within 7 days of payment for valid reasons such as accidental purchase, unresolved technical issues, or dissatisfaction.

Keep in mind that refunds requested after 7 days are discretionary. At Tocancel, we recommend documenting your cancellation request in writing and referencing the CPA if the company refuses to refund a charge you believe was unfair.

If Resumebuild denies your refund request unreasonably, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office.

Pricing and subscription plans available in south africa

Before you cancel, review what you are currently paying so you can request the correct refund if eligible.

Current Resumebuild plans and ZAR pricing

The following prices reflect current South African App Store listings and one-time purchase options. Prices are in South African rand (ZAR).

How to identify which plan you are on

Log into your Resumebuild account or check your last bank statement to see the exact charge amount and description. Match it to the table above to confirm your plan. If you subscribed via the Apple App Store or Google Play, you will see the charge in your app store billing history under "Subscriptions" or "Purchased Items".

Knowing your exact plan and price helps you request the correct refund and ensures you cancel the right billing source.

How to cancel Resumebuild on different platforms

Your cancellation method depends on where you purchased your subscription. Follow the steps for your platform.

Cancel Resumebuild via web browser

If you subscribed through the Resumebuild website directly:

1. Visit resumebuild.com and log into your account with your email and password.
2. Navigate to your account settings, typically labelled "Account", "Profile", or "Settings" in the main menu or profile icon.
3. Look for a "Billing", "Subscriptions", or "Payment Methods" section.
4. Find your active subscription and select "Cancel Subscription" or "Downgrade Plan".
5. Confirm the cancellation when prompted. You may see a retention offer or survey; you can skip these and proceed to cancel.
6. Check your email for a cancellation confirmation. Save this email as proof.

Cancelling through the web browser gives you immediate confirmation and a clear audit trail for Tocancel to reference if disputes arise.

Cancel Resumebuild on apple app store (iOS)

If you subscribed via the Apple App Store on your iPhone or iPad:

1. Open the Apple App Store app on your iOS device.
2. Tap the profile icon in the top right corner (your account picture or initials).
3. Select "Subscriptions" from the menu.
4. Tap "Resumebuild" from your active subscriptions list.
5. Tap "Cancel Subscription" or "Edit Subscription".
6. Confirm the cancellation. Apple will show you when your access ends (typically the end of your current billing period).
7. Take a screenshot of the cancellation confirmation for your records.

Apple processes cancellations immediately, and your subscription will end at the conclusion of your current billing cycle.

Cancel Resumebuild on google play (Android)

If you subscribed via Google Play on your Android device:

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
4. Find "Resumebuild" in your list of active subscriptions and tap it.
5. Tap "Cancel subscription".
6. Follow the on-screen prompts to confirm. Google will show you your cancellation effective date.
7. Screenshot the confirmation for your records.

Google Play cancellations take effect at the end of your current billing cycle, so you will retain access until that date.

Cancel via credit or debit card issuer (if Resumebuild does not respond)

If you cannot reach Resumebuild or the company refuses to honour your cancellation request, contact your bank or card issuer directly. You can request a chargeback or dispute the recurring charge. This method takes longer (typically 7 to 30 days) but protects you if the service provider ignores your cancellation.

Always attempt to cancel through the official channels first, but your bank is your backup if Resumebuild fails to comply with your request.

Timeline and what to expect after you cancel

Cancelling a subscription is not always instant, and understanding the timeline helps you avoid surprise charges.

What happens immediately after cancellation

Once you submit your cancellation request, Resumebuild will confirm receipt by email. You may retain access to your account and any saved resumes until the end of your current billing cycle. This grace period is standard and gives you time to download or export your work.

If you cancelled mid-cycle (for example, on the 15th of a month-long subscription), you will lose access on the date your next billing cycle would have started. Most companies do not refund partial months unless you are within the 7-day refund window.

Checking your bank statement after cancellation

After you cancel, monitor your bank or app store account for 1 to 2 billing cycles to confirm no further charges appear. If Resumebuild charges you after your cancellation date, this is a billing error, and you have the right to dispute it.

Document the date of your cancellation, the confirmation reference (if provided), and any subsequent unwanted charges. This evidence is essential if you need to escalate to the National Consumer Commission or your bank.

At Tocancel, we advise clients to set a phone reminder to check their statements one week after the expected final charge date, so you catch any errant billing quickly.

How to request a refund from Resumebuild

If you are eligible for a refund, you must request it in writing within 7 days of the charge.

Steps to request a refund

1. Log into your Resumebuild account and note the exact date and amount of the charge you wish to dispute.
2. Locate Resumebuild's customer support email or contact form (usually found in the "Help", "Support", or "Contact Us" section of the website or app).
3. Send a clear, dated email requesting a refund. Include your account email, the transaction date, the charge amount, and a brief reason (accidental purchase, unused service, technical issue, or dissatisfaction).
4. Request a refund response within 5 working days and ask for confirmation of the refund reference number.
5. Keep copies of all correspondence, including your email, the company's response, and bank records of the original charge.
6. If Resumebuild denies the refund or does not respond within 10 days, escalate to the National Consumer Commission with copies of your evidence.

Submitting a refund request in writing creates a legal record and demonstrates your good faith compliance with the Consumer Protection Act.

Sample refund request email

Here is a template you can adapt for your own refund request:

Subject: Refund Request for Resumebuild Charge (Date/Amount)

Dear Resumebuild Support Team,

I am writing to request a refund for a charge of R[amount] applied to my account on [date]. My account email is [your email]. I subscribed in error / have not used the service / experienced a technical issue [choose reason]. Under the South African Consumer Protection Act, I am entitled to a refund within 7 days of purchase for this reason. Please confirm receipt of this request and provide a refund reference number and timeline. Thank you.

Best regards, [Your Name]

This email is professional, factual, and references the law, which increases the likelihood of a positive response.

Common mistakes to avoid when cancelling Resumebuild

Cancelling a subscription feels straightforward, but small oversights can lead to continued charges and refund denials. Here are the pitfalls to dodge.

Mistake 1: cancelling only in the app, not at the source

Some users uninstall the Resumebuild app thinking this cancels their subscription. It does not. Uninstalling the app removes the software from your device but does nothing to stop billing. You must cancel through the app store (Apple or Google) or the Resumebuild website directly.

Always cancel through the official payment channel where you subscribed, not by deleting the app.

Mistake 2: waiting too long to request a refund

The 7-day refund window is tight. If you delay requesting a refund, Resumebuild will likely deny it, citing their policy. The Consumer Protection Act gives you 14 days to cancel a distance contract, but refunds for subscriptions are typically limited to 7 days.

Request your refund within 3 to 5 days of the charge to stay well within the policy window.

Mistake 3: not keeping proof of cancellation

If you cancel verbally, via live chat, or without saving a confirmation, you have no evidence if Resumebuild claims you never cancelled. Always take screenshots or save confirmation emails, and note the date and reference number provided by the company.

Proof of cancellation is your protection against future charges and refund disputes.

Mistake 4: assuming the charge will stop immediately

Most subscriptions charge in advance, so cancelling mid-cycle will not stop the current charge. You will lose access after your paid period ends. If you cancel on day 15 of a 30-day month, you will be charged for the full month but lose access on day 30.

Check your billing date and plan your cancellation accordingly if you want to minimise charges.

Mistake 5: not checking your bank statement after cancellation

Even after you cancel, billing errors happen. Some users assume their subscription is gone and never check their statement, discovering months later that phantom charges continue. One verification step takes two minutes and saves you money.

Review your bank statement 1 to 2 weeks after your cancellation date to confirm the charges have stopped.

Escalation and what to do if Resumebuild refuses to cooperate

You have rights, and if Resumebuild ignores them, you have legal recourse.

Step 1: document everything and send a formal letter

If Resumebuild ignores your cancellation request or refund claim, send a formal written letter (email or registered mail) to their billing address, citing the Consumer Protection Act. Reference your evidence and request a response within 10 days.

A formal letter signals that you are serious and creates a legal record.

Step 2: lodge a complaint with the national consumer commission

The National Consumer Commission (NCC) is South Africa's enforcement body for the Consumer Protection Act. If Resumebuild fails to respond or comply with your cancellation or refund request, you can lodge a formal complaint with the NCC.

Visit the NCC website, complete a complaint form, and submit copies of your evidence (emails, screenshots, bank statements, proof of cancellation requests). The NCC will investigate and can force Resumebuild to comply.

Step 3: file a dispute with your bank or app store

If the NCC process is slow, contact your bank or the app store (Apple or Google) directly and request a chargeback or reversal of the unwanted charge. Explain that you cancelled the subscription but Resumebuild continued billing. Banks and app stores can reverse charges within 30 to 90 days of the original transaction.

This method works best if you have evidence of cancellation, so keep all emails and screenshots.

Step 4: seek legal advice if the amount is large

For significant amounts (over R500 in ongoing charges), consult a consumer rights attorney. Many offer free initial consultations and can write a formal demand letter on your behalf, which often prompts immediate compliance from companies that fear legal action.

Tocancel connects you with verified information, but if you face sustained non-compliance, legal representation gives you the strongest position.

What to do with your resume after you cancel

Cancelling Resumebuild does not delete your saved resume or work. Here is how to preserve what you have created.

Exporting your resume before you lose access

Before your subscription ends, download or export your resume in multiple formats (PDF, Word, plain text). Log into your Resumebuild account, locate your saved resume, and use the "Download", "Export", or "Share" option to save it to your device.

This step ensures you have a copy of your work even if Resumebuild deletes your account or you lose access after cancellation.

Uploading to free alternatives

If you plan to edit your resume again in the future, consider uploading it to a free service such as Canva, Google Docs, or Microsoft Word. These tools offer basic resume templates at no ongoing cost and give you full control over your document.

Moving to a free platform eliminates surprise charges and gives you flexibility.

Resumebuild cancellation checklist

Use this checklist to ensure you have completed every step to a clean cancellation.

Completing this checklist gives you confidence that your cancellation is final and leaves you with a clear record if you need to escalate.

How tocancel can help you cancel safely

Cancelling any subscription should be straightforward, but companies sometimes make it deliberately difficult or continue billing after cancellation. Tocancel exists to guide you through this process and stand in your corner if problems arise.

What tocancel offers south african consumers

Tocancel is a free consumer rights resource that walks you through cancellation step by step, explains your legal rights under South African law, and provides templates for refund requests and formal complaints. Our guides are updated regularly to reflect current pricing, policies, and consumer protection law.

If you need escalation support, Tocancel provides the contact details and complaint procedures for regulatory bodies such as the National Consumer Commission, so you know exactly where to go if Resumebuild fails to comply.

Why you should keep records

Every piece of evidence matters if you need to escalate. Tocancel has helped thousands of consumers cancel unwanted subscriptions by providing clear guidance on documentation, so keep all emails, screenshots, and bank statements related to your Resumebuild account.

This evidence is your proof of cancellation and protects you if disputes arise months later.

Summary and your next steps

You have the right to cancel Resumebuild at any time under South African consumer law. You may also be entitled to a refund if you cancel within 7 days of a charge. Follow the cancellation steps for your platform (web, Apple, or Google), save all confirmation emails, and monitor your bank statement to ensure billing stops.

If Resumebuild refuses to cancel or continues charging after your request, escalate to the National Consumer Commission or dispute the charge through your bank. Tocancel has provided you with the legal basis, step-by-step instructions, and escalation paths to see this through to a successful cancellation.

Your next action: log into your Resumebuild account right now and identify your exact plan and billing amount. Then proceed to cancel through the correct platform using the steps above. Tocancel recommends taking screenshots at each stage and saving confirmation emails, so you have proof if you need it.

Contact information for Resumebuild support and escalation

If you need to send a formal cancellation or refund request, use the following contact details.

Resumebuild customer support

Resumebuild is operated by WorkSimpli Software, LLC. Send billing inquiries, cancellation requests, and refund appeals to their support email (typically found in the "Help" or "Contact Us" section of the Resumebuild website or app). If you cannot locate the email, check your account settings or the footer of the website.

Corporate mailing address: WorkSimpli Software, LLC [registered office address as per their Terms and Conditions]. This address is the official point of contact for formal cancellation and refund requests under South African consumer law.

Escalation contacts in south africa

If Resumebuild does not respond or cooperate, contact these organisations:

• National Consumer Commission (NCC): Lodge a complaint at www.nccsa.org.za or by post at 410 Main Street, Johannesburg, 2001. The NCC enforces the Consumer Protection Act and can force compliance from service providers.
• Your provincial consumer protection office: Each province has a consumer affairs office that handles local complaints and disputes.
• Your bank or payment processor: Request a chargeback or reversal of unwanted charges within 90 days of the original transaction.

Keep all contact details and complaint reference numbers for your records.

Final words

Cancelling Resumebuild is your right, and you should never feel trapped by a subscription. This guide has walked you through the law, the steps, and your options if the company resists. Tocancel has helped thousands of consumers cancel unwanted subscriptions by staying organised, documenting everything, and knowing exactly what the law says about their rights.

You can do this. Take action today, keep your proof, and if Resumebuild does not cooperate, escalate confidently knowing that South African consumer law is on your side. Visit Tocancel again if you have questions or need support navigating the escalation process.