Cancel Sofascore: Step-by-Step Guide

How to cancel Sofascore in south africa and stop unwanted charges

Why you might want to cancel Sofascore

Sofascore is a live sports analytics platform that delivers real-time match updates, player ratings, heatmaps, and detailed statistics across football, basketball, tennis, and dozens of other sports. You access it via mobile app on iOS and Android, or through their web portal, with notifications tailored to your favourite teams and leagues.

The service operates globally from headquarters in Zagreb, Croatia, with offices in Rijeka. For South African subscribers using ZAR (R) currency, charges appear on your App Store bill, Google Play account, or direct credit card statement depending on where you subscribed. Many users find themselves paying for premium features they no longer use, or discover that free alternatives deliver the same information without ongoing costs. If you fall into this category, Tocancel is here to walk you through cancellation step by step, so you understand your rights and avoid surprise charges.

Common reasons south african users cancel Sofascore

You might cancel because premium features feel unnecessary after the initial novelty fades, or because you have switched to a competing stats platform that suits your preferences better. Some subscribers discover they can access most match information through free sources. Others cancel when automatic renewal catches them with unexpected charges mid-month. Whatever your reason, understanding the cancellation process upfront protects you from hidden fees and ensures you retain access for your paid period until cancellation takes effect.

Why your subscription method matters

Before you cancel, confirm whether you subscribed through the Apple App Store, Google Play Store, or directly via the Sofascore website. Your cancellation method depends entirely on this detail. If you subscribed via the App Store on iPhone, you must cancel through Apple Settings, not through Sofascore itself. If you use Android, Google Play handles the cancellation process. Direct web subscriptions require you to log into your Sofascore account. At Tocancel, we help you identify your subscription method so you cancel through the correct channel on your first attempt and avoid delays.

Your consumer rights when cancelling in south africa

South Africa's Consumer Protection Act (CPA) and the National Consumer Commission give you specific protections when cancelling digital subscriptions.

What the consumer protection act says about cancellation

The CPA entitles you to accurate information about subscription terms, pricing, and cancellation procedures before you agree to pay. Service providers must display how to cancel prominently, and you have the right to cancel a subscription without penalty once you understand the terms. This means Sofascore cannot hide their cancellation process or make it deliberately difficult.

Sofascore itself does not advertise a universal 14-day cooling-off period. However, the platform where you subscribed often does. Apple offers a 14-day refund window for qualifying purchases if you contact them immediately after purchase. Google Play allows you to request refunds within 48 hours for first-time app purchases, and may grant refunds beyond 48 hours if the issue is substantial. Therefore, if you subscribed recently and regret the purchase, contact the app store first before cancelling your subscription.

Your legal position if Sofascore refuses to cancel

If Sofascore fails to process your cancellation request or continues charging you after you have cancelled, you have legal remedies. Document everything: screenshots of your cancellation request, email confirmations, payment receipts, and bank statements showing unwanted charges. Contact Sofascore support at [email protected] with this evidence and request a formal response within 10 business days. If they ignore you or refuse to stop charging, lodge a complaint with the National Consumer Commission (NCC) at www.ncc.org.za or contact your provincial consumer protection authority.

The NCC can compel Sofascore to refund you and pay administrative fines if they find the company breached the CPA. Tocancel has supported thousands of consumers through this escalation process by helping them gather evidence and know their rights before engaging with authorities.

How to cancel Sofascore on iOS

If you subscribed through the Apple App Store on your iPhone or iPad, follow these steps to cancel your subscription.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID banner at the top of the screen.
2. Tap Subscriptions.
   • You will see a list of active subscriptions associated with your Apple ID.
3. Find Sofascore in the list and tap it.
   • Review the renewal date and current subscription tier.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancellation.
   • Select a reason (optional, but helpful to Apple for service improvement).
5. Confirm your cancellation in the popup.
   • Your subscription will end on the next renewal date.
   • You will retain access until that date.
6. Check your email for an Apple confirmation receipt.
   • Save this as proof of cancellation.

What happens after you cancel on iOS

Your Sofascore subscription will remain active until your next renewal date. You will continue to access all premium features until that date passes. After your subscription ends, you will be downgraded to the free tier of Sofascore. No further charges will appear on your Apple bill. Apple typically emails a cancellation confirmation within minutes, and you should keep this email as your proof of cancellation.

How to cancel Sofascore on android

If you subscribed through the Google Play Store on an Android device, follow these steps to cancel your subscription.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap Payments and subscriptions.
   • You will see all active subscriptions linked to your Google account.
3. Tap Subscriptions from the menu.
   • This displays all active subscription services.
4. Find Sofascore in the list and tap it.
   • Review your current plan and the next renewal date.
5. Tap Cancel subscription at the bottom of the screen.
   • Google may offer you a discounted plan to keep you subscribed.
   • Ignore this unless you want to stay; tap Cancel subscription again to proceed.
6. Confirm your cancellation.
   • Google will send you an email confirmation to the address associated with your Google account.
   • Save this email as proof.

What happens after you cancel on android

Your Sofascore subscription will remain active until your next renewal date, giving you full access to premium features until that date passes. After renewal would have occurred, your subscription ends and you drop to the free tier. Google Play will stop charging your payment method immediately, and no further bills will appear. Like Apple, Google sends an automatic confirmation email, which you should keep for your records.

How to cancel a direct Sofascore subscription

If you subscribed directly through the Sofascore website using your credit card or bank account, you will cancel through your Sofascore account, not through an app store.

Step-by-step cancellation via Sofascore account

1. Visit www.sofascore.com and log into your account.
   • Use your email address and password.
2. Navigate to Account Settings.
   • Look for a gear icon or settings menu in your profile.
3. Find the Subscriptions or Billing section.
   • This displays your active subscription and renewal date.
4. Locate the cancel or manage subscription option.
   • Click on it.
5. Confirm your cancellation request.
   • Sofascore may ask why you are cancelling.
   • Complete the optional feedback.
6. Wait for a confirmation email from Sofascore.
   • This will state your cancellation is effective and when charges will stop.
   • Save this email as proof.

If you cannot find the cancellation option

If the Sofascore website does not clearly display a subscription management page, contact Sofascore support directly at [email protected]. Include your account email address and ask them to cancel your subscription. Request written confirmation by email. If Sofascore does not respond within 5 business days, you can ask your bank to block future charges as an unauthorised recurring transaction, or dispute the charges with your credit card provider. Tocancel recommends documenting your email to support so you have evidence of your cancellation request if you need to escalate the matter.

How to request a refund for Sofascore

Cancelling your subscription and requesting a refund are two different actions, and your success depends on your subscription method and how recently you paid.

Refund eligibility through apple

Apple offers a 14-day refund window for app subscriptions if you request it immediately after purchase. If you subscribed to Sofascore within the last 14 days and want a refund, contact Apple directly through the App Store, not Sofascore. Open the App Store, tap your profile, select Purchase History, find Sofascore, and tap Report a Problem. Select I would like a refund for this purchase and submit your request. Apple reviews most refund requests within 48 hours and will credit your Apple account or original payment method if approved.

Refund eligibility through google play

Google Play grants refunds within 48 hours of purchase for first-time app subscriptions without questions. Beyond 48 hours, Google uses discretion based on the reason. If you subscribed to Sofascore within 48 hours and regret it, open Google Play Store, tap your profile, select Manage subscriptions, find Sofascore, and tap Cancel subscription. During cancellation, select Refund requested as your reason. Google typically processes this within 24 hours. For refunds beyond 48 hours, contact Google Play support directly and explain why you believe the refund is fair.

Refund requests for direct subscriptions

If you paid Sofascore directly via credit card or bank account, contact Sofascore support at [email protected] and request a refund within 14 days of your payment. Include your account email, payment date, and transaction reference. Sofascore does not advertise an automatic refund policy, so they may deny your request if you are outside the billing cycle where the charge occurred. If they refuse, you have the right to dispute the charge with your bank or credit card issuer as an unauthorised or disputed transaction. Your bank can reverse the charge if you explain why you believe it is unfair.

What to do after you cancel Sofascore

Cancelling your subscription is only the first step; protecting yourself from future charges requires follow-up action.

Monitor your bank and app store statements

After you cancel, check your bank statement or app store billing page every month for the next two billing cycles to confirm no further charges appear. Set a phone reminder for your previous renewal date so you remember to check. If a charge appears after your cancellation date, screenshot it immediately as evidence and contact Sofascore support to request a refund for the erroneous charge. If they do not refund within 10 business days, dispute the charge with your bank as an unauthorised transaction following cancellation.

Verify your account access ends

Log into your Sofascore account after your renewal date has passed and confirm you have been downgraded to the free tier. You should no longer see premium features available. If you retain premium access after your renewal date, contact Sofascore support immediately and ask them to confirm your cancellation was processed. This suggests their system did not register your cancellation, which could lead to further unwanted charges.

Keep your cancellation proof forever

Save the confirmation email from Apple, Google, or Sofascore in a dedicated folder on your email account. Do not delete it. If a dispute arises months later, this email proves you cancelled on a specific date and are not responsible for charges after that date. Tocancel advises all consumers to maintain a cancellation record file for every subscription they end, as this protection is invaluable if a company claims they never received your cancellation request.

Common mistakes when cancelling Sofascore

Cancelling a subscription sounds straightforward, but small errors can leave you paying longer than necessary. Here are the mistakes Tocancel sees most often, and how to avoid them.

Mistake 1: cancelling the app instead of the subscription

Deleting the Sofascore app from your phone does not cancel your subscription. You will continue to be charged. You must cancel through your app store account or your Sofascore account, not by removing the app. Always cancel the subscription first, then delete the app if you wish.

Mistake 2: cancelling the wrong way

If you subscribed through Apple but try to cancel through Google Play, your cancellation will not go through. You must match your cancellation method to your original subscription method. If you are unsure which store you used, check your oldest email receipt or your current billing statement, which will show Apple, Google, or Sofascore as the vendor.

Mistake 3: missing the confirmation email

Some users cancel but do not receive or do not save the confirmation email. Without this email, you have no proof of cancellation if charges continue. Always check your email after cancelling, and if you do not receive a confirmation within 30 minutes, contact support to ask for written proof of cancellation.

Mistake 4: not checking after the renewal date

Many users cancel and assume the matter is closed, but do not monitor their statements after their renewal date. If you do not check, you may miss an erroneous charge and only discover it months later, making a refund harder to justify. Check your statement every month for at least two months after cancellation.

Sofascore subscription pricing and plans

Understanding Sofascore's pricing helps you decide whether cancellation is right for you, or whether a cheaper plan might work instead.

Note: ZAR pricing varies by region and currency exchange rates. Prices shown are approximate. If you are paying significantly more than the table, your region may have different pricing. Contact Sofascore support at [email protected] to confirm your local ZAR rates.

When you should cancel Sofascore

Cancellation is right for you if your situation matches one of these scenarios.

Cancel if you use free alternatives

If you have discovered that Flashscore, ESPN, or the official league apps provide the same match information for free, cancel Sofascore and save the monthly cost. Most casual fans can meet their needs with free services, making a premium subscription unnecessary.

Cancel if automatic renewal surprises you

If you subscribed for a one-month trial and forgot to cancel before renewal, you have the right to request a refund for the unwanted charge. Contact Sofascore or your app store and explain that you did not knowingly agree to a recurring payment. In many cases, they will refund the charge as a goodwill gesture, especially if it is your first dispute. After refund, cancel your subscription immediately to prevent future charges.

Cancel if premium features go unused

If you subscribed for advanced stats or heatmaps but realise you never use them, the monthly fee is wasted money. Cancel and drop to the free tier. You will lose access to premium features, but you will save ZAR 59-129 per month depending on your plan.

Cancel if you are switching sports tracking apps

If you prefer a competitor app and plan to use Sofascore less, cancel your subscription. There is no benefit to paying for both services. Switch to the app that suits you best and cancel the other.

When you should keep Sofascore

Keeping your subscription makes sense if your situation matches these points.

Keep if you use premium features daily

If you rely on heatmaps, advanced player ratings, or detailed team statistics for work, betting analysis, or serious fan engagement, the premium tier delivers value. The monthly cost is low compared to the time saved gathering the same data manually.

Keep if you are on an annual plan

If you paid for an annual subscription, cancelling immediately may waste the remaining months you have already paid for. Instead, keep your access and cancel at the end of your contract. When your renewal date approaches, cancel before charges renew.

Keep if you use Sofascore for multiple sports

Sofascore covers football, basketball, tennis, ice hockey, American football, baseball, and dozens of other sports in one app. If you follow multiple sports and use Sofascore to track all of them, keeping the subscription simplifies your life versus juggling separate free apps per sport.

Comparison: Sofascore vs competing apps

If you are on the fence about cancelling, this table compares Sofascore to common alternatives to help you decide.

As you can see, free alternatives cover the basics well. Sofascore justifies its cost only if you need advanced analytics and heatmaps that free apps do not offer. If basic scores and statistics are enough, switching to a free alternative and cancelling Sofascore will save you money without sacrificing essential information.

What to do if Sofascore will not stop charging you

If you have cancelled but Sofascore continues to charge you, Tocancel recommends a clear escalation path.

Step 1: gather evidence

Screenshot everything: your cancellation confirmation, the date of cancellation, any charges that appeared after cancellation, and your bank statement showing those charges. Collect at least two months of statements after your cancellation date. If you have email confirmations, save them. This evidence is crucial and often determines whether you win a refund.

Step 2: contact Sofascore support

Email [email protected] with the subject line "Cancellation request and erroneous charges". Include your account email, account username, the cancellation date, and screenshots of the unwanted charges. Request a refund and a written explanation of why charges continued. Set a deadline: ask for a response within 10 business days. Keep a copy of this email.

Step 3: escalate to the app store or bank

If Sofascore does not respond or refuses to refund, escalate through the channel where you subscribed. If Apple or Google, report the charges as fraudulent or unauthorised through the app store. If direct subscription, contact your bank and request a chargeback for unauthorised recurring charges following cancellation. Provide your bank with your evidence. Most banks will reverse charges if you can prove you cancelled the subscription.

Step 4: file a complaint with the national consumer commission

If the app store or bank does not resolve the matter, lodge a formal complaint with the National Consumer Commission at www.ncc.org.za. Include all your evidence: cancellation confirmation, unwanted charges, and your email to Sofascore. The NCC can compel Sofascore to refund you and impose penalties if the company breached consumer protection law. This process takes 4-8 weeks but often results in a full refund plus damages.

Key takeaways and next steps

Cancelling Sofascore is straightforward if you know which method applies to you. Your subscription method (Apple, Google, or direct) determines how you cancel, and your cancellation method must match your original subscription method or your request will not go through. South Africa's Consumer Protection Act entitles you to clear cancellation information and the right to cancel without penalty, and the National Consumer Commission enforces these rights if a company refuses.

Before you cancel, confirm your subscription method by checking your oldest email receipt or your current billing statement. Then follow the relevant step-by-step process in this guide: iOS users cancel through Apple Settings, Android users cancel through Google Play, and direct subscribers cancel via their Sofascore account. After cancellation, monitor your statements for at least two months to confirm no further charges appear, and save your cancellation confirmation email permanently as proof.

If Sofascore refuses to cancel or continues charging you after cancellation, document your evidence and escalate through your app store or bank. If they do not help, the National Consumer Commission has authority to compel a refund. Tocancel has helped thousands of South African consumers cancel unwanted subscriptions and recover unauthorised charges by following this framework. You have the legal right to cancel, and Tocancel is here to empower you to exercise that right with confidence.

Contact information

Sofascore support: [email protected]

National Consumer Commission (South Africa): www.ncc.org.za | Phone: 0860 100 176

Apple App Store refunds: reportaproblem.apple.com

Google Play Store refunds: play.google.com/store/account/subscriptions

Sofascore headquarters: Zagreb, Croatia (with office in Rijeka)

For more cancellation guides covering hundreds of services, visit Tocancel today. Tocancel provides step-by-step instructions, consumer law guidance, and escalation support for every cancellation scenario you face.