Cancel Make: Step-by-Step Guide

How to cancel your Make subscription and stop recurring charges in south africa

What Make is and why you might want to cancel

Make is a subscription-based streaming platform that delivers cooking shows, video recipes and lifestyle content to South African audiences. The service operates on a tiered model, offering free access to basic content alongside premium tiers that unlock exclusive videos, advanced recipe features and personalised collections tailored to your tastes.

You may be considering cancellation because the content no longer aligns with your interests, you've found alternative platforms that serve you better, or you're looking to reduce your monthly spending. Whatever your reason, Tocancel is here to guide you through cancellation with clear, sequential steps that protect your rights under South African consumer law.

Reasons to cancel Make

Cancellation makes practical sense if you haven't opened the app or website in 30 days or longer, if you're paying for premium features you don't actively use, or if the monthly cost no longer fits your budget. You should also cancel if you've found free alternatives such as YouTube cooking channels or other local streaming services that better match your lifestyle needs and preferences.

Reasons to keep Make

Keep your subscription if you watch Make content weekly, if the curated recipe collections and step-by-step video guides genuinely improve your meal planning, or if the premium features deliver value that justifies the cost. Retention makes sense only when your actual usage aligns with what you're paying for each month.

Your consumer rights under south african law

South Africa's Consumer Protection Act (No. 68 of 2008) grants you specific rights when cancelling digital subscriptions, and understanding these protections empowers you to cancel with confidence.

Your legal position under the consumer protection act

You have the automatic right to cancel any subscription without penalty within 14 calendar days of purchase, provided you have not used more than 50% of the service during that period. This cooling-off period applies to digital services including Make subscriptions purchased directly through their website using your credit or debit card.

Beyond the 14-day window, you retain the right to cancel at any time without ongoing penalty, though you may not receive a refund for the current billing cycle. If Make automatically renews your subscription without explicit consent, misrepresents features in their terms, or fails to deliver content as promised, you can lodge a formal complaint with the National Consumer Commission (NCC).

How to escalate if Make refuses to cancel

If Make delays processing your cancellation, ignores your request, or continues charging after you've submitted cancellation instructions, document everything immediately. Save copies of cancellation confirmations, billing statements, email confirmations and all correspondence with Make's support team, then report the company to the National Consumer Commission at [email protected] or call 0861 002 633. The NCC will investigate and enforce compliance with your cancellation rights at no cost to you.

How to cancel Make across different platforms

Your cancellation method depends on where you originally subscribed: directly via Make's website, through the Apple App Store, or via Google Play on Android devices.

Cancel Make via the official website

If you signed up directly on make.com using your credit card or bank account, follow these steps to cancel through your account dashboard.

1. Open your web browser and navigate to the Make website
   • Type make.com into the address bar and press Enter
   • If you're on a mobile phone, request the desktop version of the site to access the full account menu
2. Log into your Make account with your registered email address and password
   • If you cannot remember your password, click the "Forgot password?" link and follow the reset email instructions
   • Check your spam or junk folder if you don't receive the reset email within two minutes
3. Navigate to your account settings or dashboard menu
   • Look for a profile icon or gear icon in the top right corner of the screen
   • Click the icon and select "Account settings," "My account" or "Dashboard" from the dropdown menu
4. Locate the subscription or billing section within your account
   • Look for headings such as "My subscription," "My plan," "Billing" or "Subscription management"
   • Click on the subscription section to expand your current plan details and options
5. Select the option to cancel your subscription
   • Click "Cancel subscription," "End membership" or a similar button adjacent to your active plan
   • Make may display a confirmation message or ask you to confirm your decision
6. Confirm your cancellation and save your confirmation reference
   • Review any final messages about your cancellation date and remaining access period
   • Screenshot or save the confirmation number and email that Make sends to your registered inbox

Cancel Make through the apple app store

If you subscribed via Apple's App Store on an iPhone, iPad or Mac device, you must cancel through Apple's subscription management system rather than within the Make app itself.

1. Open the Apple App Store application on your iPhone, iPad or Mac
   • On iPhone or iPad, tap the App Store icon at the bottom of your home screen
   • On Mac, click the App Store icon in the Dock
2. Navigate to your account profile in the top right corner
   • Tap or click your profile picture or initials
   • Select "Account settings" or "Manage subscriptions" from the menu
3. Find Make in your active subscriptions list
   • Scroll through the list of active subscriptions until you locate Make
   • Tap or click on Make to open its subscription details page
4. Tap or click the "Cancel subscription" button
   • Apple will ask you to confirm why you want to cancel; you may skip this step
   • Confirm your cancellation decision in the final popup window
5. Take a screenshot of the cancellation confirmation
   • Apple will display a confirmation message with your cancellation effective date
   • Screenshot this confirmation for your records

Cancel Make through google play on android devices

If you subscribed via Google Play on an Android phone or tablet, cancel through Google Play's subscription management rather than directly in the Make app.

1. Open the Google Play app on your Android device
   • Tap the Google Play Store icon on your home screen or app drawer
   • Ensure you are logged into the Google account associated with your Make subscription
2. Open your account menu from the top right corner
   • Tap the profile icon or your profile picture in the top right corner
   • Select "Manage subscriptions" or "Payments and subscriptions" from the menu options
3. Find Make in your subscriptions list
   • Scroll through your active subscriptions until you locate Make
   • Tap on Make to view your subscription details and available actions
4. Tap the "Cancel subscription" option
   • Google Play may prompt you to provide feedback on why you are cancelling
   • Complete or skip the feedback and confirm your cancellation choice
5. Save your cancellation confirmation details
   • Note your cancellation effective date and any remaining access period
   • Screenshot the confirmation screen for your personal records

What happens after you cancel Make

Understanding your timeline and access rights after cancellation prevents confusion and helps you avoid accidental resubscription.

Your access and billing timeline

After you submit your cancellation request, Make will honour your decision and stop charging your payment method at the end of your current billing cycle. Most subscriptions end on the same date each month that your payment was originally processed. You will retain full access to Make content until that final date passes, at which point your account will revert to free tier access or complete removal, depending on Make's policy.

Check your email inbox and spam folder for a cancellation confirmation message from Make within 24 hours. This confirmation will state your cancellation effective date. If you do not receive confirmation after 24 hours, contact Make's support team or log back into your account to verify that the cancellation was processed.

Stopping unwanted charges

If Make continues charging your card after your stated cancellation date, contact your bank or credit card company immediately and request a chargeback or dispute. Provide your bank with copies of your cancellation confirmation and billing statements showing charges after the cancellation effective date. Your bank is legally required to investigate disputed charges within 10 working days and can refund unauthorised or incorrect charges to your account.

Refund eligibility and how to claim

Refund availability depends on when you cancel and how much of the service you have used.

When you qualify for a refund

You have an automatic right to a refund if you cancel within 14 calendar days of purchase and have used less than 50% of the Make service during that window. This right applies regardless of Make's stated refund policy and is protected by the Consumer Protection Act. After 14 days, refund eligibility depends on Make's specific terms; however, you may still request a refund if Make failed to deliver content as advertised or if technical faults prevented you from accessing your paid features.

How to request a refund from Make

Contact Make's support team immediately after cancelling and request a refund in writing. Include your order number, cancellation confirmation number, the reason for your refund request and details of any service faults or billing errors. Make should respond within 7 to 10 working days with a refund decision. If Make refuses your refund without valid reason or within 14 days of purchase, escalate your complaint to the National Consumer Commission with copies of all correspondence and billing evidence.

Make pricing and subscription tiers

Comparing Make's cost against your actual usage helps you decide whether cancellation is the right choice.

If you're paying for a premium tier but using the service less than once per week, cancellation and switching to the free tier may save you significantly. Tocancel can help you understand whether your subscription cost justifies your actual viewing habits.

Common mistakes to avoid when cancelling Make

Cancelling a digital subscription can feel straightforward, but small missteps can leave you with unexpected charges or unresolved disputes.

Mistake 1: cancelling only through the Make app, not your payment platform

Many users delete the Make app or click "unsubscribe" inside the app and assume they have cancelled. This action does not actually cancel your subscription. You must cancel through the platform where you originally purchased: Make's website, the Apple App Store, or Google Play. Deleting the app alone will not stop charges from continuing. Verify your cancellation by checking your account settings on the payment platform you used.

Mistake 2: not saving your cancellation confirmation

After Make processes your cancellation, screenshot or forward the confirmation email to yourself immediately. If a dispute arises with your bank or Make later claims you never cancelled, this confirmation protects you. Include the cancellation date, confirmation number and any reference code Make provides.

Mistake 3: assuming you'll receive an immediate refund

Most cancellations end your subscription at the end of your current billing period, not immediately. You will not receive a refund for the current month unless you cancelled within 14 days and used less than 50% of the service. Plan your cancellation timing accordingly if a refund is important to you.

Mistake 4: missing the 14-day refund window

South African consumer law gives you a 14-day cooling-off period for digital purchases. If you wait longer to cancel or request a refund, you lose this automatic protection. If you're unsure about Make, cancel within the first two weeks of subscription to preserve your refund rights.

Mistake 5: not checking for hidden reactivation or auto-renewal clauses

Read Make's cancellation confirmation carefully. Some services include language stating that your subscription will automatically restart if you log back in after cancellation, or they may reactivate your account if you click certain links. Avoid logging into Make after cancellation unless you want to reactivate, and do not click any "restore my subscription" or "rejoin" links in future emails.

How tocancel helps you cancel with confidence

Tocancel specialises in guiding South African consumers through subscription cancellations while protecting their legal rights. Our platform aggregates verified cancellation methods, refund policies and consumer protection laws so you understand exactly what to expect at every step.

When you use Tocancel, you gain access to step-by-step cancellation instructions tailored to your specific situation, clarity on your refund eligibility under South African law, and information on how to escalate disputes if a company refuses to cancel or continues charging. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by empowering them with knowledge and actionable guidance.

Checklist before you cancel Make

Use this checklist to ensure you're ready to cancel safely and completely.

• Log into your Make account and verify your current subscription tier and billing date
• Take a screenshot of your account dashboard showing your active subscription
• Note the exact date you purchased Make (if within 14 days, you may qualify for a refund)
• Determine whether you subscribed via Make's website, Apple App Store or Google Play
• Decide whether you want to request a refund before or after cancelling
• Open your email and locate any previous communications from Make (billing confirmations, terms updates)
• If you're switching to an alternative service, ensure you have access set up before cancelling Make
• Keep your banking details and payment method information ready in case you need to dispute charges
• Prepare a written list of reasons for cancellation (useful if you need to escalate a dispute)
• Decide when you want your cancellation to take effect (immediately or at the end of the current billing cycle)

Contacting Make if you need further support

If you encounter technical issues or need clarification on your subscription, Make's customer support team can assist before or after cancellation.

Before you contact Make, prepare a clear summary of your issue, your account email address and your order or subscription reference number. This information speeds up resolution and prevents back-and-forth clarification emails.

Your rights summary: cancelling Make in south africa

Tocancel reinforces that cancelling your Make subscription is your right, not a privilege that requires Make's permission. South Africa's Consumer Protection Act protects you at every stage, from the 14-day cooling-off period through to refund rights and protection against unauthorised charges.

You can cancel Make via the website, Apple App Store or Google Play depending on where you originally subscribed. After cancellation, your access continues until the end of your current billing period, and Make must stop charging your payment method immediately. If Make refuses to cancel, continues charging, or misrepresents their service, the National Consumer Commission will enforce your rights at no cost.

Document everything: save your cancellation confirmation, screenshot your account settings before and after cancellation, and keep copies of billing statements. If a dispute arises, this documentation protects you during a chargeback or NCC complaint.

Tocancel has helped thousands of consumers cancel subscriptions successfully and understand their legal protections under South African law. Whether you're cancelling Make, comparing alternative platforms, or disputing an unexpected charge, Tocancel provides clear guidance and confidence at every step. Start your cancellation today and take control of your subscriptions and spending.