Cancel New Faith Network: The Right Way

How to cancel New Faith Network in south africa: your rights and step-by-step guide

What is New Faith Network

New Faith Network is a faith-based streaming platform that brings Christian films, series and documentaries to family audiences worldwide. You access the service through your web browser, mobile app or compatible smart TV, depending on your device and regional availability.

How the service works

You create an account on newfaithnetwork.com and log in to stream content whenever you choose. The platform operates on a subscription model: you pay a recurring monthly or annual fee to keep your access active. Your billing runs either directly through New Faith Network's website or, if you subscribed via the Apple App Store or Google Play Store, through those platforms instead. This matters for cancellation, because where you subscribed determines where you cancel.

Content and device access

New Faith Network curates Christian programming as an alternative to mainstream streaming services. You watch on web browsers, iOS and Android mobile apps, and select smart TV platforms. Your account synchronises across all your devices, so you can start a film on your phone and finish it on your television without losing your place.

Your consumer rights in south africa

Before you cancel, understand what the law guarantees you as a subscriber in South Africa.

Cancellation and cooling-off rights under the consumer protection act

The Consumer Protection Act, 2008 (CPA) gives you the right to cancel a distance contract (which includes online subscriptions) within 14 days of conclusion without penalty or cost, provided you have not substantially used the service. This means if you sign up and change your mind within 14 days, you can demand a full refund. New Faith Network offers a 14-day free trial period. If you cancel during this trial before any payment is charged, no subscription fee will be taken from you. Your legal position is straightforward: you have two weeks risk-free to decide if the service suits you.

Your rights if charges continue after cancellation

If New Faith Network continues charging you after you cancel, that is unlawful. The CPA requires that once you terminate your subscription, billing must stop immediately. If the company fails to do this, you have the right to dispute those charges and demand a refund. Keep all evidence: screenshots of your cancellation request, confirmation emails, and bank statements showing unauthorised charges. Tocancel recommends documenting everything before you escalate, because this proof is what enforcement bodies need to act.

Escalation and dispute resolution

If New Faith Network refuses to refund you or ignores your cancellation request, escalate your complaint to the National Consumer Commission (NCC), South Africa's official consumer protection authority. You can also dispute the transaction through your bank or card issuer. Most South African banks investigate and reverse unauthorised recurring charges within 30 to 60 days, so contact your financial institution immediately if charges persist after cancellation. The NCC and your bank are your enforcement tools when the company does not comply.

How to cancel New Faith Network

New Faith Network offers multiple cancellation routes depending on how you subscribed and which device you use.

Cancel through the New Faith Network website

The website is the direct and most transparent method to cancel your subscription. You control the entire process and receive immediate confirmation.

1. Go to newfaithnetwork.com and sign in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email inbox.
2. Navigate to your account settings.
   • On mobile browsers, look for "Account" or a menu icon (three horizontal lines).
   • On desktop, account settings typically appear in the top-right corner or within a profile menu.
3. Select "Membership" or "Subscription Plan".
   • This section displays your current plan, next billing date and payment method on file.
4. Click "Cancel subscription" or "Update plan".
   • The platform may ask why you are leaving; you can skip this or provide feedback.
5. Confirm your cancellation by clicking the final confirmation button.
   • The website will display a confirmation message and send a cancellation email to your registered address.
6. Save your confirmation email as proof of cancellation.
   • Forward this email to yourself or print it as a backup in case you need to dispute future charges.

Cancelling through the website ensures you have a direct record of your request and eliminates intermediaries, which makes dispute resolution faster if the company fails to honour your cancellation.

Cancel an apple app store subscription

If you subscribed to New Faith Network through the Apple App Store, you must cancel through Apple's system, not through the app itself.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the New Faith Network app; this step must happen in the device settings.
2. Tap your name at the top of the screen.
   • This opens your Apple ID profile page.
3. Select "Subscriptions".
   • You see all active subscriptions linked to your Apple ID.
4. Find "New Faith Network" and tap it.
   • The subscription details page opens, showing your billing cycle and plan.
5. Tap "Cancel subscription".
   • Apple displays your cancellation date and final billing date.
6. Confirm the cancellation when prompted.
   • Apple sends a cancellation confirmation email immediately; save this as your proof.

Apple handles billing, so your cancellation must go through Apple, not New Faith Network directly. Your subscription access continues until the end of your current billing cycle, then stops automatically.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, cancel through Google Play's system.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the screen.
2. Select "Manage subscriptions" or "Subscriptions".
   • This opens a list of all your active subscriptions.
3. Find and tap "New Faith Network".
   • The subscription page shows your plan details and renewal date.
4. Tap "Cancel subscription".
   • Google asks for confirmation and displays your final access date.
5. Confirm your cancellation.
   • Google sends a confirmation email; keep this as proof of your cancellation request.

Google Play processes your subscription independently, so your cancellation takes effect at the end of your current billing cycle. Access stops automatically after that date.

Contact New Faith Network customer support as a backup

If you cannot cancel through the website or app store, or if you need written confirmation, contact New Faith Network's customer support directly. Send an email to the address listed in the company's app store profile or website footer. In your message, state your full name, email address linked to your account, subscription plan and clear request to cancel effective immediately. Ask for written confirmation of your cancellation within 48 hours. Keep a copy of this email and any response for your records. This creates a paper trail that strengthens your position if you later need to dispute charges with your bank or the NCC.

New Faith Network pricing and subscription plans

Understanding what you pay helps you evaluate whether cancellation is the right step and what refund to expect.

Prices may vary depending on your region and current promotions. Always check your account settings for your exact plan and next billing date before you cancel. If you cancel within the 14-day trial, you pay nothing. If you cancel after the trial, your access continues until the end of your current billing cycle, and you receive no refund for unused time.

Should you cancel New Faith Network

Consider these factors before you make your decision.

Reasons to cancel

You may want to cancel if you no longer watch the content, the subscription cost does not fit your budget, the app crashes frequently or lacks content you enjoy, or you prefer other streaming platforms. You also have the right to cancel if you simply change your mind, regardless of reason. The law protects your freedom to choose.

Reasons to keep your subscription

Keep the service if you regularly watch New Faith Network's content, the monthly cost is manageable, and the platform's Christian programming aligns with your values and interests. If you subscribed during the 14-day free trial and are still evaluating, wait until you have fully explored the content library before deciding.

What happens after you cancel

Cancellation does not happen instantly; understanding the timeline prevents confusion and worry.

Your access after cancellation

Once you cancel, your subscription access continues until the end of your current billing cycle. For example, if you cancel on 15 March but your next billing date is 30 March, you keep full access until 30 March, then your account locks. You cannot download or save content before this date, so plan ahead if you want to rewatch specific films or series. After your access ends, you can resubscribe at any time by creating a new account or logging back into your existing account and selecting a new plan.

Confirmation and records

The cancellation confirmation email from New Faith Network (or Apple or Google) is your proof of cancellation. This email becomes critical if the company continues to charge you after your access ends. Forward this confirmation to your personal email and save it in a folder labelled "New Faith Network Cancellation" or similar. Tocancel advises keeping this proof for at least 12 months, because disputes can take time to resolve.

Account reactivation and data

Your account and watch history remain on New Faith Network's servers even after cancellation. If you resubscribe within a reasonable time, your profile and viewing history return. The company does not delete your account automatically unless you request account deletion explicitly. If you want your account and personal data permanently removed, contact customer support and ask for complete account deletion in writing.

Refunds and billing corrections

Know exactly when and how you can recover money from New Faith Network.

Refunds during the 14-day trial

If you cancel within 14 days of signing up and before any payment is charged, you owe nothing and receive no refund because no charge occurred. Your account simply closes. This is the easiest cancellation scenario because no money is involved.

Refunds after the trial period

Once the 14-day trial ends and you have been charged, New Faith Network does not offer refunds for unused time if you cancel mid-cycle. The law does not require refunds for services already rendered. However, your access continues until your next billing date, so you do not lose value immediately. If you cancel on day one of a 30-day cycle, you still access the service for the full 30 days before your subscription expires.

Disputing unauthorised charges

If New Faith Network charges you after you have cancelled, or if charges appear on your statement without your authorisation, dispute the transaction through your bank or card issuer immediately. Provide your bank with your cancellation confirmation email and screenshots of your cancelled account settings. Most South African banks reverse unauthorised recurring charges within 30 to 60 days. If your bank refuses to help, escalate to the NCC with copies of all correspondence. Tocancel recommends acting within 60 days of the unauthorised charge, because this is typically the dispute window banks enforce.

Tax and administrative fees

VAT (value-added tax) is included in the pricing New Faith Network displays. When you cancel, you do not reclaim VAT on unused portions of your subscription, because VAT only applies to services already delivered. No additional administrative fees apply to cancellation in South Africa; the company cannot charge you to close your account.

Common mistakes when cancelling New Faith Network

Cancellation feels straightforward, but small errors can leave you paying longer than intended or disputing charges unnecessarily.

Uninstalling the app instead of cancelling

Many users delete the New Faith Network app from their device and assume they have cancelled. This is a critical mistake: deleting an app does not cancel your subscription. The company continues to charge your payment method every month. You must cancel through the website, Apple or Google Play, not through the app itself. Tocancel has helped thousands of consumers who unknowingly kept paying for apps they had deleted weeks or months before. Always cancel the subscription first, then uninstall the app if you wish.

Forgetting your cancellation date

If you cancel mid-cycle, your access continues until your next billing date. If you forget this date, you might be surprised by a final charge or assume the cancellation failed. Write down your final access date in your calendar when you cancel. This prevents confusion and helps you plan to cancel other services or find alternatives before your access ends.

Losing your confirmation email

The cancellation confirmation email is your only proof if the company charges you again or disputes ever receiving your cancellation request. If you delete this email and later dispute a charge, the company will claim they never received your cancellation. Forward your confirmation to a backup email address or print it and store it safely. Tocancel recommends keeping cancellation confirmations for 12 months minimum.

Not checking for hidden recurring charges

Some users cancel through one method but forget they subscribed through another platform. For example, you might cancel through the website but also have an active Google Play subscription. Both charge you independently. Log into every platform where you might have created an account (website, Apple, Google Play) and check for active subscriptions before assuming you are completely cancelled. This takes five minutes and prevents duplicate payments.

Cancellation checklist

Use this checklist to ensure you cancel cleanly and protect yourself against future charges.

Compare your options: keep or cancel

This table helps you weigh whether to cancel based on your situation.

Customer reviews and user experience

New Faith Network has a strong 4.5/5 star rating from users, reflecting satisfaction with its content library and Christian programming focus. Most positive reviews highlight the quality of films and documentaries, easy-to-use interface and family-friendly content. Some users note occasional app stability issues on older Android devices, though the company regularly releases updates to address these problems. A few negative reviews mention difficulty reaching customer support or confusion about cancellation procedures, which is why following this guide reduces friction significantly.

Contacting New Faith Network customer support

If you need to contact New Faith Network directly regarding cancellation or billing disputes, use the following address derived from company and app store records.

Customer service postal address

New Faith Network / NFN Media B.V.
Customer Service
Netherlands

Contact the company in writing if you encounter technical barriers to online cancellation or if you need a formal record of your cancellation request. Email is typically faster than postal mail; check the New Faith Network website or app for the current support email address. Include your full name, account email, subscription plan and clear cancellation request. Request written confirmation within 48 hours. Keep copies of all correspondence for your records.

Escalation to the national consumer commission

If New Faith Network fails to respond to your cancellation request or continues charging after you cancel, file a complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates consumer disputes and can compel companies to refund customers or correct billing errors. Visit the NCC website or contact them by phone to lodge a formal complaint. Provide your cancellation confirmation, screenshots of your account and bank statements showing unauthorised charges.

Key takeaways: cancel New Faith Network with confidence

You have the legal right to cancel your New Faith Network subscription at any time, and the Consumer Protection Act protects you from unauthorised charges. If you subscribed directly through newfaithnetwork.com, cancel through your account settings on the website. If you subscribed via Apple App Store or Google Play, cancel through that platform instead. Your access continues until the end of your current billing cycle, even after cancellation, so no rush unless you want to stop charges immediately. Save your cancellation confirmation email as proof, and monitor your bank statement for unauthorised charges over the following 60 days. If the company charges you after cancellation, dispute the transaction with your bank or escalate to the NCC.

Tocancel has helped thousands of consumers cancel streaming services cleanly and reclaim control of their subscriptions. Whether you are cancelling due to cost, lack of interest or service issues, follow the step-by-step guidance in this article and you will avoid the common pitfalls that trap others into unwanted recurring payments. Your consumer rights are real, your options are clear, and Tocancel is here to guide you every step of the way.