Cancel Myfitcoach: Step-by-Step Guide

How to cancel MyFitCoach in the UAE: your complete guide to stopping charges and reclaiming control

Why you might want to cancel MyFitCoach

MyFitCoach is a personalized health and wellness platform that delivers custom fitness plans, nutrition guidance, and workout tracking through a mobile app and web interface. The service uses AI-driven coaching combined with progress monitoring to help you work toward your health goals on your phone or computer.

Many users in the UAE subscribe through the Apple App Store, Google Play Store, or directly via the MyFitCoach website and find themselves wanting to exit the service. You might have achieved your fitness goals, discovered a competing app that suits you better, faced unexpected financial pressure, or simply realized the platform does not fit your lifestyle. Whatever your reason, you have the right to cancel, and Tocancel is here to walk you through the process with clarity and confidence.

Understanding how MyFitCoach charges you

Your subscription payments flow through one of three separate billing systems, and this matters for cancellation. If you downloaded MyFitCoach from the Apple App Store, Apple handles your billing and manages your renewal cycle. If you use an Android device, Google Play Store collects your charges and manages renewal. If you signed up directly on the MyFitCoach website, Stripe (the payment processor) collects fees on the company's behalf.

Cancellation steps differ by platform because each payment gateway has its own subscription management system. Before you begin, identify which payment method processed your subscription-this determines where you cancel and which company processes your refund request.

Your subscription charges at a glance

Your consumer rights as a UAE subscriber

UAE consumer law protects your right to cancel subscriptions and claim refunds under specific circumstances.

The UAE Consumer Protection Law (Law No. 24 of 2006) gives you the right to cancel digital subscriptions if the service fails to deliver what was advertised or if you exercise your statutory cooling-off period. Additionally, if MyFitCoach's terms were provided in writing at the time you subscribed, you may qualify for a 14-day withdrawal period for digital services-though this applies only if you did not explicitly agree to waive the right before purchase.

Your legal position in plain terms: You can cancel MyFitCoach at any time. The company cannot lock you into a contract if you choose to exit. If you paid for a service that did not work as promised, or if you cancelled within any cooling-off window, you have grounds to request a refund of charges you did not use. The UAE Ministry of Economy (the enforcement body for consumer protection) will support you if MyFitCoach refuses to honour these rights.

Tocancel recommends keeping all confirmation emails, screenshots of your subscription settings, and payment records. These documents become critical evidence if you need to escalate a dispute with MyFitCoach or your payment provider.

How to cancel MyFitCoach on iPhone via apple app store

If you subscribed through the Apple App Store, you must cancel through your iPhone Settings-not within the MyFitCoach app itself.

Step-by-step cancellation on iPhone

1. Open the Settings app on your iPhone and tap your name at the very top of the screen.
   • This takes you to your Apple ID account menu.
2. Select Subscriptions from the menu options.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Locate MyFitCoach in your active subscriptions and tap it.
   • If MyFitCoach does not appear, check whether it has already expired or whether you subscribed via a different platform (Google Play or the website).
4. Tap the "Cancel Subscription" button and confirm your decision.
   • Apple will ask you to confirm; tap "Confirm Cancellation".
5. Apple displays a cancellation confirmation on screen immediately.
   • Your subscription stops renewing, but you retain access until your current billing period ends.
   • Screenshot this confirmation-it serves as your proof of cancellation.

Critical warning: Deleting the MyFitCoach app from your phone does not cancel your subscription. You will continue to be charged each month or year unless you cancel through Settings. Many users delete the app thinking they have cancelled-this is a common and costly mistake.

Cancel your Apple App Store subscription now by opening Settings, confirming the cancellation, and saving the confirmation screenshot as proof.

How to cancel MyFitCoach on android via google play store

Android users manage subscriptions through the Google Play Store app, using a similar but slightly different navigation path than Apple.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • If you do not have the app, download it from your phone's app store first.
2. Tap the Menu icon (three horizontal lines) in the top left corner of the screen.
   • A dropdown menu will appear with several options.
3. Select "Subscriptions" from the menu.
   • Google Play displays all your active subscriptions.
4. Tap MyFitCoach to open your subscription details.
   • You will see your renewal date, price, and cancellation option.
5. Tap "Cancel Subscription" and confirm your choice.
   • Google Play asks for confirmation; tap "Yes, cancel subscription".
6. Google Play shows a confirmation message immediately.
   • Your subscription stops renewing, but access continues until your current billing period expires.
   • Take a screenshot of this confirmation for your records.

On Android, as with iPhone, deleting the app does not cancel your subscription. You must follow these steps in the Google Play Store app itself to stop charges.

Access the Google Play Store now, navigate to Subscriptions, and cancel MyFitCoach to prevent your next renewal charge.

How to cancel MyFitCoach if you subscribed via the website

If you signed up directly on the MyFitCoach website rather than through an app store, your billing is managed by Stripe and you cancel through a different process.

Cancelling a website subscription

1. Visit the MyFitCoach website and log in to your account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your Account Settings or Subscription Settings page.
   • This is typically found in a menu labeled "Settings," "Billing," or "Account" in your profile area.
3. Look for a section labeled "Subscription," "Billing Plan," or "Active Subscriptions."
   • You will see your current plan, renewal date, and payment method.
4. Click the button that says "Cancel Subscription," "Cancel Plan," or "Manage Subscription."
   • MyFitCoach may ask you to confirm your cancellation or provide feedback on why you are leaving.
5. Confirm the cancellation.
   • MyFitCoach displays a confirmation message and sends an email to your registered address.
   • Save both the on-screen confirmation and the email for your records.

If you cannot find cancellation in your account settings

Some versions of the MyFitCoach website do not provide an obvious cancellation button. If you cannot find the option after checking Subscription, Billing, or Account Settings, you have the right to cancel by email. Send a clear message to [email protected] with the following information:

• Your full name as it appears on your account
• The email address linked to your subscription
• Your request to cancel your subscription immediately
• A request for written confirmation of the cancellation

Keep a copy of your email and check your inbox for a reply within 2-3 business days. If MyFitCoach does not respond within this time, escalate through your payment provider (Apple, Google, or Stripe) using your cancellation email as evidence of your intent to cancel.

Log in to the MyFitCoach website now and navigate to Subscription Settings to cancel, or email [email protected] if the cancellation option is not visible.

Understanding refunds and your timeline

Refund eligibility depends on when you cancel and which platform processed your payment.

Refund policies by platform

If you cancel on the first day of your billing cycle, you may not qualify for a refund of that month's charge because you already had access to the service. However, if you cancel well before your next renewal date, you should not be charged again. Always check your refund eligibility before making a request, and Tocancel recommends submitting refund requests within 14 days of any charge you believe was unauthorized or for which you did not receive the promised service.

Request your refund as soon as you have cancelled, providing your cancellation confirmation as evidence.

What happens after you cancel MyFitCoach

Cancellation is immediate, but access does not stop right away-understanding this timeline prevents confusion.

Once you cancel, MyFitCoach stops charging you at your next renewal date. You retain full access to your workouts, progress data, and nutrition plans until your current billing period ends. For example, if you cancel on 15 March and your renewal is scheduled for 30 March, you keep access until 30 March, then the app locks you out.

After your billing period ends, open the MyFitCoach app to verify that you no longer see a subscription active. If you are still charged after your period expires, contact MyFitCoach support immediately with your cancellation confirmation and payment receipts. Escalate to your payment provider (Apple, Google, or your bank) if MyFitCoach does not respond within 5 business days.

Check your email for a cancellation confirmation from MyFitCoach, Apple, Google, or Stripe within 24 hours of cancelling. If you do not receive confirmation, follow up with the company directly-do not assume the cancellation went through without evidence.

Common mistakes that delay or prevent cancellation

Cancellations sometimes fail because users follow the wrong steps or miss critical details-this is frustrating, but it is entirely avoidable if you know what to watch for.

Mistakes to avoid

• Deleting the app instead of cancelling: Removing MyFitCoach from your phone is not the same as cancelling your subscription. You will continue to be charged every month or year unless you formally cancel through Settings (iPhone), Google Play (Android), or your account page (website). This is the single most common error, and it costs users hundreds of AED in unwanted charges.
• Cancelling in the app itself: If you tapped a "Cancel" button inside the MyFitCoach app, that is not the same as cancelling your subscription. Many apps include misleading "delete account" options that do not affect billing. Always cancel through your payment provider (Settings on iPhone, Google Play on Android) or the MyFitCoach website.
• Not saving your confirmation: If MyFitCoach later claims you never cancelled, or if you are charged again, a screenshot of your cancellation confirmation is your strongest defence. Take screenshots immediately and email them to yourself or save them to cloud storage.
• Cancelling just before renewal without checking the date: If your renewal date is tomorrow and you cancel today, you might not be charged for another cycle. However, if you cancelled last week and are charged today, request an immediate refund-you have grounds to claim it back under UAE consumer law.
• Not checking your bank statement: After cancelling, monitor your bank account or credit card statement for 30 days. If you see a MyFitCoach charge after your cancellation date, contact your bank immediately and dispute the charge as unauthorized. Your payment provider will recover the funds within 5-10 business days.
• Ignoring unresponsive support: If MyFitCoach does not reply to your cancellation or refund request within 5 business days, do not wait. Escalate to Tocancel, your payment provider, or the UAE Ministry of Economy. Waiting weeks for a response only strengthens MyFitCoach's position.

Avoid these errors by cancelling through the correct platform, keeping screenshots, checking your statements, and escalating quickly if charges continue.

Your cancellation checklist

Use this checklist to confirm you have completed every step and left no loose ends.

Key takeaways and next steps

Cancelling MyFitCoach is straightforward once you know which platform to use and what steps to follow. Your consumer rights under UAE law protect you if MyFitCoach continues to charge you after cancellation or refuses to honour a legitimate refund request.

The process differs by platform: iPhone users cancel through Settings, Android users through Google Play, and website subscribers through their account page or by emailing [email protected]. In every case, cancellation stops your next charge immediately, though access continues until your current billing period ends.

If MyFitCoach does not respond to your cancellation or refund request within 5 business days, do not hesitate to escalate. You can file a complaint with the UAE Ministry of Economy, contact your payment provider to dispute the charge, or seek support from Tocancel. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges-your situation is solvable, and you have the law on your side.

Take action now: cancel through your subscription platform today, save the confirmation, and set a reminder to verify no charges appear on your next renewal date. If you encounter resistance or confusion at any stage, Tocancel is here to guide you toward a resolution that protects your money and your rights.