Cancel Myfitcoach: The Right Way to Exit Your Subscription

How to cancel Myfitcoach in new zealand: take control of your fitness subscription

What is Myfitcoach and how does it work

Myfitcoach is a digital fitness subscription service that creates personalised workout plans based on your equipment, fitness level, and goals. You access the platform via the Myfitcoach website or through the Apple App Store and Google Play Store on your mobile device. The app tracks your progress and adjusts your training plan as you improve, giving you a flexible digital coaching experience without in-person sessions.

Because Myfitcoach operates across multiple platforms, the way you subscribed directly affects how you cancel. If you signed up through their website, your cancellation process differs from in-app purchases through Apple or Google. Understanding which platform holds your subscription is your first critical step toward a smooth exit.

How Myfitcoach delivers its service

You receive Myfitcoach entirely as a digital subscription with no physical products or live coaching involved. Your billing cycle and cancellation options depend entirely on how you purchased. Web purchases go through Myfitcoach's own payment system or third-party processors like Stripe, while app store purchases are managed by Apple or Google, who handle your billing independently of Myfitcoach.

Where Myfitcoach operates in new zealand

Myfitcoach accepts New Zealand customers and charges in NZD (New Zealand dollars). However, the service does not have a New Zealand-specific postal address. According to their terms of service, you may need to send cancellation requests to their registered overseas address, which we detail later in this guide. Tocancel recommends keeping copies of all cancellation communications, as this protects you if a dispute arises.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy any service, including digital fitness subscriptions like Myfitcoach. Understanding these rights empowers you if things go wrong and gives you legal leverage if the company refuses to cooperate.

What the consumer guarantees act guarantees you

Under this law, Myfitcoach must supply its service with reasonable care and skill, ensure it is fit for purpose, and match any description they advertise to you. These guarantees cannot be waived by the company, no matter what their terms and conditions state. If the app crashes repeatedly, fails to create workout plans, or does not function as advertised, you have legal grounds to seek a remedy.

You can request a refund, repair, or replacement if Myfitcoach breaches these guarantees. The company cannot hide behind a "non-refundable subscription" policy if the service is defective or misrepresented. Your legal position is clear: a faulty service must be fixed or refunded, regardless of what the fine print says.

The cooling-off rule: what it does and does not cover

New Zealand's Fair Trading Act does not offer an automatic cooling-off right for digital services purchased due to change of mind alone. This means if you simply changed your mind about Myfitcoach, the law does not force them to refund you. However, if Myfitcoach misled you in their advertising or marketing, you can report this to the Commerce Commission, which may investigate and take action against the company.

If the service is genuinely faulty or breaches a Consumer Guarantee, change of mind does not matter. You still have the right to a full remedy under the law.

Where to escalate if Myfitcoach refuses to help

If Myfitcoach ignores your complaint or refuses to acknowledge your consumer rights, contact the Commerce Commission (www.comcom.govt.nz) or file a dispute with Disputes Resolution New Zealand (DRNZ). Tocancel strongly recommends keeping detailed records of all your communications with Myfitcoach, including emails, screenshots, and cancellation requests, as these documents strengthen your case if you escalate to an authority.

Common reasons to cancel Myfitcoach

Your reasons for cancelling are valid regardless of what they are, and Tocancel recognises that not every fitness app suits every person long-term. You may want to cancel because the workouts no longer align with your goals, the app lacks features you need, or you have switched to a different fitness service that better suits your lifestyle.

Why users typically walk away

Many users find Myfitcoach workouts become repetitive after a few months of use. Others experience technical problems, such as frequent crashes on their device, making the app frustrating to use. Budget constraints, changing work schedules, injury, or loss of interest in fitness all trigger legitimate cancellations. Whatever your reason, you have every right to stop paying for a service you no longer use or value.

Red flags that signal you should cancel now

If the app crashes every time you attempt a workout, if Myfitcoach charges you without providing the service, or if you notice unauthorised recurring payments, these are serious problems that warrant immediate cancellation. If customer support ignores your questions or refuses to help, that is a red flag that the company does not respect your rights as a consumer. Trust your instincts: if the service is not delivering value or the company is not responsive, cancellation is your right.

How to cancel Myfitcoach: step-by-step by platform

Your cancellation method depends on which platform you use to access Myfitcoach. Follow the steps that match how you originally subscribed, as each platform has its own process and timeline for stopping charges.

Cancel your Myfitcoach web subscription

If you subscribed directly through the Myfitcoach website using a credit card or direct payment method, follow these steps to cancel your account:

1. Log in to your Myfitcoach account on the website using your email and password.
   • If you have forgotten your login details, use the "Forgot Password" link to reset your credentials before proceeding.
2. Navigate to your account settings or profile menu, usually found in the top-right corner of the screen.
   • Look for options labelled "Settings", "Account", "My Account", or "Profile".
3. Find the subscription or billing section within your account settings.
   • This section may be called "Subscription", "Billing", "Payments", or "Plan".
4. Locate the "Cancel Subscription" or "End Membership" button and click it.
   • Myfitcoach may ask you to confirm your cancellation or provide feedback on why you are leaving. Answer these questions if prompted, as they are optional.
5. Follow the on-screen instructions to finalise your cancellation request.
   • You should receive a cancellation confirmation email within minutes. Save this email as proof of your request.
6. Verify that your subscription status has changed to "Cancelled" in your account settings within 24 hours.
   • If you do not see this change, contact Myfitcoach support with your confirmation email to escalate the issue.

Tocancel advises checking your bank or credit card statement 3-5 business days after cancellation to confirm that no further charges appear. If Myfitcoach continues to charge you after your cancellation request, you have grounds to dispute the charges with your bank.

Cancel your Myfitcoach apple app store subscription

If you subscribed to Myfitcoach through the Apple App Store on an iPhone or iPad, Apple (not Myfitcoach) manages your billing and cancellation. Follow these steps to stop your charges:

1. Open the Settings app on your iPhone or iPad.
   • On older devices, this app is called "Settings". On newer devices, look for the gear icon.
2. Tap your name or Apple ID at the top of the Settings menu.
   • If you see "iCloud" instead, tap that first, then tap your name when it appears.
3. Select "Subscriptions" from the list of options.
   • This shows all active and cancelled subscriptions linked to your Apple ID.
4. Find "Myfitcoach" in the list and tap it.
   • If you do not see Myfitcoach listed, your subscription may have already been cancelled or you do not have an active subscription through Apple.
5. Tap "Cancel Subscription" or "Edit Subscription" and then select "Cancel" on the next screen.
   • Apple will ask you to confirm. Select "Confirm Cancellation" to finalise your request.
6. You should see a message confirming that your subscription will end on a specific date. Note this date, as you retain access to Myfitcoach until that day.
   • Apple does not issue refunds for partial subscription periods unless you cancel within 14 days of your initial purchase.

Verify your cancellation by returning to Settings > Subscriptions > Myfitcoach. The status should display "Cancelled" with your final access date clearly stated.

Cancel your Myfitcoach google play store subscription

If you subscribed to Myfitcoach through the Google Play Store on an Android device, Google (not Myfitcoach) manages your billing and cancellation. Follow these steps:

1. Open the Google Play app on your Android device.
   • Look for the Google Play icon, which is a coloured triangle.
2. Tap your profile icon in the top-right corner of the screen.
   • This usually appears as a circle with your initial or profile picture inside.
3. Select "Payments and subscriptions" from the menu.
   • On some devices, you may see "Manage subscriptions" instead.
4. Tap "Subscriptions" to view all your active subscriptions.
   • If you do not see a "Subscriptions" option, your device may not have any active subscriptions through Google Play.
5. Find "Myfitcoach" in the list and tap it.
   • If Myfitcoach does not appear, your subscription may have already been cancelled.
6. Tap "Cancel subscription" and confirm your choice on the next screen.
   • Google will ask you to confirm. Select "Yes, cancel" to proceed.
7. Note the final access date shown on your screen. You retain access to Myfitcoach until this date.
   • Google does not issue refunds for partial subscription periods unless you cancel within 48 hours of your initial purchase.

Verify your cancellation by returning to Google Play > Payments and subscriptions > Subscriptions. Myfitcoach should display "Cancelled" with your final access date clearly visible.

Cancel by postal mail if online cancellation fails

If you cannot access your Myfitcoach account online or online cancellation does not work, you have the right to cancel by postal mail. According to Myfitcoach's terms of service, you may send a written cancellation notice to their registered address. However, Myfitcoach does not publish a New Zealand-specific postal address. Tocancel recommends sending your cancellation request via registered post to the address listed in their terms and conditions, and keeping proof of postage as evidence of your cancellation attempt.

Your cancellation letter should include your full name, email address, account number (if known), subscription start date, and a clear statement that you are cancelling your Myfitcoach subscription effective immediately. Request written confirmation of your cancellation and a final billing date.

What to expect after you cancel Myfitcoach

Understanding what happens after cancellation helps you avoid confusion and catch any billing errors. Your access and billing timeline depend on when you submit your cancellation and which platform you use.

Your access timeline after cancellation

If you cancel through the Myfitcoach website, your account access typically ends immediately or on the next billing date, depending on Myfitcoach's policy. If you cancel through Apple or Google, you retain access until your current billing period ends. For example, if you pay monthly and cancel on 15 March, you can use Myfitcoach until 15 April. After that date, the app will either lock you out or display a message prompting you to renew your subscription.

Tocancel advises taking screenshots of your workout plans or progress before your access ends, in case you want to reference them later or switch to a different fitness app.

Verifying that charges have stopped

After your final billing date passes, check your bank account or credit card statement 3-5 business days later to confirm that no further charges appear. If you see another charge from Myfitcoach after your cancellation date, contact your bank immediately to dispute the charge. Request a chargeback and provide your cancellation confirmation email as evidence that you requested to stop the service.

If Myfitcoach disputes the chargeback, provide your bank with all communications you sent to Myfitcoach requesting cancellation. Your bank will investigate and typically rule in your favour if you have clear evidence of your cancellation request.

Refund policy and your right to a refund

Myfitcoach's refund policy depends on how you subscribed and when you cancel. Understanding your eligibility for refunds helps you claim money back if you have a legitimate reason.

Refunds for web subscriptions

Refunds for apple and google subscriptions

How to request a refund from Myfitcoach

If you believe you qualify for a refund under the Consumer Guarantees Act because Myfitcoach is faulty or misrepresented, send a formal written request to Myfitcoach support. Include the following information:

• Your full name and account email address
• Your order or transaction number
• The date you purchased the subscription
• A clear description of the fault or misrepresentation (for example, "The app crashes every time I try to start a workout" or "The app does not create workout plans despite the website promising this feature")
• Screenshots or video evidence of the problem
• A reference to the Consumer Guarantees Act 1993 and your right to a remedy
• The amount you paid and your preferred remedy (refund, repair, or replacement)

Tocancel recommends sending this request via email so you have a written record. If Myfitcoach does not respond within 20 working days or refuses your refund, escalate to the Commerce Commission or Disputes Resolution New Zealand.

How to request a refund from apple or google

For Apple App Store subscriptions, visit https://support.apple.com/en-nz/HT204084 and follow Apple's process for requesting a refund. You can request a refund for your most recent purchase within 14 days. For Google Play Store subscriptions, visit https://support.google.com/googleplay/answer/2479064 and request a refund within 48 hours of your initial purchase.

Both Apple and Google allow you to request refunds directly through their platforms without going through Myfitcoach. If you claim the subscription is faulty or the app does not work as advertised, include evidence (screenshots or a description of the problem) in your refund request.

Common mistakes to avoid when cancelling Myfitcoach

Cancellation can feel stressful, especially if you are dealing with unexpected charges or a frustrating service. The following mistakes can delay your cancellation or cost you money. Avoid them by staying focused and methodical.

Not verifying which platform you subscribed through

Many users forget how they signed up and attempt to cancel through the wrong platform. If you subscribed via Apple or Google but try to cancel through the Myfitcoach website (or vice versa), your cancellation will fail, and charges will continue. Before you cancel, check your bank or credit card statement to see who is charging you: look for "Myfitcoach", "Apple", or "Google" as the merchant name. This single step prevents weeks of accidental charges.

Cancelling the app instead of your subscription

Deleting the Myfitcoach app from your phone does not cancel your subscription. Your payment method will continue to be charged until you formally cancel your account through your subscription settings. Always cancel your subscription first, then delete the app if you wish. Tocancel has seen countless users waste money because they believed deleting the app was enough.

Not saving your cancellation confirmation

If you do not save your cancellation confirmation email or screenshot, you have no proof that you requested to cancel. If Myfitcoach disputes your cancellation and continues charging you, your bank will need evidence that you took action. Always save and print your confirmation email before closing the browser window.

Ignoring unexpected charges after cancellation

If you notice a charge from Myfitcoach after your cancellation date, contact your bank immediately instead of waiting. The longer you wait, the harder it becomes to dispute the charge. Most banks will reverse charges within 30-60 days of the transaction if you report them quickly and provide evidence of your cancellation request.

Not escalating to the commerce commission if Myfitcoach refuses to help

If Myfitcoach ignores your cancellation request or refuses to stop charging you, escalating to the Commerce Commission is not a last resort, it is a right. Many users accept unauthorised charges because they do not realise they can report the company to a government authority. Tocancel encourages you to escalate if the company does not respond within 10 working days or refuses to acknowledge your rights as a consumer.

Checklist: confirming your Myfitcoach cancellation

Use this checklist to ensure your cancellation is complete and your account is properly closed. Tick off each item as you complete it.

• Confirm which platform you subscribed through (website, Apple, or Google)
• Log in to your account or platform settings and locate your subscription details
• Submit your cancellation request using the correct platform's process
• Save your cancellation confirmation email or screenshot
• Note your final access date (the date your subscription ends)
• Wait 3-5 business days after your final access date
• Check your bank or credit card statement for any charges from Myfitcoach
• Verify that your account status shows "Cancelled" in your subscription settings
• If charges continue, contact your bank to dispute them immediately
• If Myfitcoach refuses to help, gather your evidence and contact the Commerce Commission

Pricing overview: what Myfitcoach costs

Understanding Myfitcoach's pricing structure helps you calculate your potential refund and confirm whether you are being charged the correct amount. Prices may vary depending on your location, billing cycle, and any promotional offers you received.

Should you stay or cancel: weighing your options

Before you cancel, consider whether staying might be worthwhile if specific issues are resolved. This section helps you make a confident decision that suits your fitness goals and budget.

Reasons to stay with Myfitcoach

If the app generally works well but you are considering cancelling due to minor frustrations, consider whether staying is worthwhile. If your workouts are effective, the app rarely crashes, and your subscription fits your budget, staying may provide better value than switching. If you are unhappy with a specific feature or have a minor complaint, contact Myfitcoach support first to see if they can address it. Many companies improve their service when users provide clear feedback.

Clear reasons to cancel

Cancel immediately if the app is faulty (crashes frequently, does not create workouts, or is non-functional), if you are being charged unauthorised amounts, or if Myfitcoach is not delivering what they advertised. Cancel if your fitness goals have changed and a different app is better suited to you. Cancel if you cannot afford the subscription or if you have lost interest in fitness. Your money and time are valuable, and staying with a service you do not use wastes both.

Contact information and cancellation address

Myfitcoach operates through Digistore24 or similar payment processors and does not publish a direct New Zealand contact address. If you need to send a formal cancellation request by post, check the cancellation or contact information in your order confirmation email or Myfitcoach's website terms of service for the registered address. Send your cancellation letter via registered post so you have proof of delivery.

For online support, attempt to contact Myfitcoach through their website contact form or support email. If online channels fail and you need to escalate, contact:

• Commerce Commission (New Zealand): www.comcom.govt.nz | 0800 943 600
• Disputes Resolution New Zealand: www.disputes.org.nz

Keep all communications, cancellation requests, and confirmation emails in one folder so you can provide them to authorities if needed.

Summary: your right to cancel with confidence

Cancelling Myfitcoach is your right, and New Zealand consumer law protects you throughout the process. Whether you are cancelling due to a faulty app, a change of mind, or budget constraints, you have clear steps to follow and legal protections if the company refuses to cooperate. Tocancel has helped thousands of consumers cancel subscriptions they no longer want, and we are here to ensure you succeed.

Start by identifying which platform you subscribed through, follow the cancellation steps that match your platform, and save your confirmation. Monitor your bank account for 3-5 days after your final billing date. If charges continue or Myfitcoach refuses to help, escalate to the Commerce Commission with your evidence. Your consumer rights are not negotiable, and Tocancel is committed to empowering you to cancel with confidence and reclaim control of your subscriptions.