Cancel Kidpass: The Right Way

How to cancel Kidpass in the UAE and recover your unused credits

Understanding Kidpass and why you might want to cancel

Kidpass is a membership service that gives you access to kids' classes, activities and events across multiple cities in the UAE and online platforms. When you subscribe, you receive activity credits and member-only discounts to book experiences from participating providers. If you've decided Kidpass no longer fits your family's needs, Tocancel is here to guide you through every cancellation option available to you in the UAE.

How Kidpass works

You can purchase Kidpass subscriptions directly through the Kidpass website or via third-party app stores like Apple App Store and Google Play. Your billing method, available credits and cancellation process all depend on where you originally signed up. This matters because web purchases follow different rules than in-app purchases, and Tocancel wants you to know exactly which path applies to you before you start cancelling.

The credit system and your money

Kidpass gives you activity credits with each subscription period. These credits expire after 90 days if unused, and some users report losing unused credits when they cancel or pause their membership. Understanding how credits work before you cancel helps you decide whether to use them first or negotiate a refund with support. Your legal position is that unused credits may be forfeitable under Kidpass's terms, but this does not override your cooling-off rights under UAE consumer law.

Your consumer rights in the united arab emirates

UAE consumer protection law gives you specific statutory rights when cancelling subscriptions purchased remotely, and Tocancel recommends you know these before contacting Kidpass support.

Cooling-off period under UAE law

Federal Law No. 15 of 2020 (the UAE Consumer Protection Law) generally grants you a 14-day cooling-off period for remote purchases such as online subscriptions. This cooling-off right applies unless the contract explicitly excludes it. Kidpass terms do not clearly state whether they exclude the UAE statutory cooling-off period, which means you may have the legal right to cancel and request a refund within 14 days of your first purchase or renewal date.

If you purchased your Kidpass subscription within the last 14 days, mention the UAE Consumer Protection Law in your cancellation email to [email protected]. Reference the 14-day statutory cooling-off period and request cancellation plus a refund. Kidpass must respond to your legal rights claim, and Tocancel recommends keeping a copy of this email for your records.

Escalation point if Kidpass refuses

If Kidpass denies your refund request and you believe you have a valid claim under UAE consumer law, you can escalate to the General Authority for Consumer Protection (GACP), which oversees consumer complaints in the UAE. You do not need a lawyer to file a complaint. Tocancel recommends documenting your cancellation request, Kidpass's response and the date you purchased your subscription before escalating to GACP. Visit the GACP website (gacp.gov.ae) to file a formal complaint if Kidpass does not respond within 14 days of your cancellation request.

Kidpass pricing and what you're paying

Knowing exactly what you pay helps you calculate whether a refund is worth pursuing and what to expect when you cancel.

Standard Kidpass subscription cost in the UAE

Kidpass advertises a standard monthly plan at USD 49.00 globally. However, if you purchased through the UAE App Store or Google Play Store with an AED-denominated account, you are charged in UAE dirhams. Exchange rates fluctuate, so your exact AED charge may differ from the USD equivalent at any given time.

Kidpass does not publish an official AED price for UAE customers. Check your App Store receipt or your Kidpass account billing page to see the exact AED amount charged. If you see a discrepancy or unexpected charge, take a screenshot before you cancel so you have evidence if you need to escalate your complaint to the GACP.

How to cancel Kidpass through your account settings

Cancelling through your online account is the fastest method if you purchased on the Kidpass website.

Step-by-step cancellation via account settings

1. Log into your Kidpass account at the Kidpass website
   • Use the email address and password associated with your subscription
2. Navigate to your account settings
   • Look for a "Settings" or "Account" menu, usually in the top-right corner
3. Select "Billing" or "Subscription"
   • You should see your current subscription status and renewal date
4. Choose "Cancel Subscription" or "Pause Membership"
   • Kidpass may offer to pause instead of cancel; choose what suits you
5. Follow any prompts to confirm your cancellation
   • You may be asked to select a reason or provide feedback
6. Take a screenshot of the cancellation confirmation
   • Save this as proof in case you need to dispute a future charge

Cancelling online through your account settings is the easiest method and gives you immediate confirmation. After you click confirm, you should receive a cancellation email within 24 hours. If you do not receive this email, contact [email protected] to verify that your cancellation was processed.

How to cancel Kidpass by email or phone

If you cannot access your account or prefer written confirmation of your cancellation, email and phone are your fallback options.

Cancellation by email

1. Open your email client and compose a new message to [email protected]
   • For Kidpass-specific queries, you may also try [email protected]
2. Write a clear subject line
   • Example: "Kidpass subscription cancellation request - [your email address]"
3. Include the following details in your email body:
   • Your full name
   • The email address associated with your Kidpass account
   • Your subscription start date and billing date (from your receipt or account)
   • A statement: "I request cancellation of my Kidpass subscription effective immediately" or on a specific date
   • If within 14 days of purchase: "I am exercising my right to cancel under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and request a full refund"
4. Send the email and save a copy in your email archive
   • Do not delete it; you may need proof of this request
5. Wait for a response within 5 to 7 business days
   • If you do not hear back, send a follow-up email with the subject "URGENT: Cancellation confirmation needed"

Email is the preferred method because you have a written record of your cancellation request. Tocancel recommends always sending your cancellation request by email, even if you also call, so you have documentation if a dispute arises later.

Cancellation by phone

1. Call Kidpass customer service at (888) 465-4372
   • Note: this is a US-based number; overseas calls may incur charges
2. Have the following information ready:
   • Your account email address
   • Your subscription start date
   • Your billing date and the exact amount charged
3. Tell the representative you want to cancel your subscription
   • Be clear and direct; say "I want to cancel my Kidpass subscription effective today" or on a specific date
4. Ask the representative to confirm:
   • The date your cancellation takes effect
   • Whether you will receive a refund
   • How long until you stop being charged
5. Request a confirmation number and ask them to email you a cancellation summary
   • Repeat their email confirmation to them for accuracy
6. After the call, send a follow-up email to [email protected]
   • Summarise the call: "Per my phone call on [date] with [representative name], I confirm cancellation of my subscription, confirmation number [number]"

Phone cancellation can be faster, but you must follow up with a written email to protect yourself. Tocancel recommends treating the phone call as the start of your cancellation process, not the end.

Cancellation for app store purchases (Apple and google play)

If you purchased Kidpass through the Apple App Store or Google Play Store, you must cancel through that platform, not through Kidpass directly.

Cancelling on apple app store

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
   • This opens your Apple ID menu
3. Select "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
4. Find "Kidpass" in the list and tap it
5. Tap "Cancel Subscription" or "Edit"
   • Apple may show you a screen offering discounts or a pause option; ignore these if you want to cancel
6. Confirm the cancellation by tapping "Confirm" or "Cancel subscription"
   • Your subscription will end on the next renewal date
7. Take a screenshot of the confirmation screen

Apple charges you through your payment method on file until the renewal date. You will not be charged again after your subscription ends on that date.

Cancelling on google play store

1. On your Android device, open the Google Play app
2. Tap the profile icon in the top-right corner
3. Select "Manage subscriptions"
   • You will see all active subscriptions on your Google account
4. Find "Kidpass" and tap it
5. Tap "Cancel subscription" at the bottom of the screen
6. Follow the prompts to confirm your cancellation
   • Google may show retention offers; you can skip these
7. Take a screenshot of the final confirmation screen

Google Play will stop charging you after your current billing period ends. If you purchased an annual subscription, you will not be charged again until the annual renewal date (or never, if you cancel before renewal).

Refunds and credit recovery after cancellation

Cancellation and refunds are two separate processes; you must understand what to expect.

Will you receive a refund?

Your eligibility for a refund depends on when you cancel and which platform you used to purchase. Within the first 14 days of your subscription (under UAE Consumer Protection Law), you have a statutory right to request a refund. After 14 days, Kidpass is not legally obligated to refund you unless you have unused credits or another valid claim.

If you purchased through Apple App Store or Google Play, you must request refunds through those platforms, not Kidpass. Apple and Google have their own 14-day refund policies, and Tocancel recommends checking their respective App Store terms before cancelling.

What happens to your unused credits?

Kidpass credits expire after 90 days of issue. If you cancel your subscription and have unused credits with fewer than 90 days remaining, you may lose them. However, if your credits have not yet expired, contact [email protected] before you cancel and ask them to extend your credits or allow you to use them before the cancellation takes effect. Keep records of your credit balance and expiry dates so you can prove any loss.

How to request a refund if you qualify

1. Send an email to [email protected] with the subject "Refund request for cancelled Kidpass subscription"
2. Include:
   • Your account email address
   • The date you purchased your subscription
   • The exact amount charged (in AED or USD)
   • The reason you are requesting a refund (e.g., "Within 14-day cooling-off period under UAE Consumer Protection Law")
   • Your preferred refund method (credit card, original payment method, or bank transfer)
3. If Kidpass refuses within 14 days, escalate to the General Authority for Consumer Protection (GACP) by filing a complaint at gacp.gov.ae

Tocancel advises you to pursue refunds aggressively if you purchased within 14 days; your statutory rights are your strongest lever.

Common mistakes to avoid when cancelling Kidpass

Many people cancel incorrectly and lose the chance to recover their money or credits. Learning what to avoid now will save you frustration later.

Mistake 1: cancelling without written confirmation

If you cancel only by phone or in your app, you have no proof that Kidpass received your cancellation request. Always send a follow-up email to [email protected] or [email protected] documenting what you did and when. This email becomes your evidence if Kidpass charges you again after cancellation.

Mistake 2: assuming your cancellation is immediate

Cancellation usually takes effect on your next renewal date, not immediately. If you cancel on the 15th of the month and your renewal date is the 20th, you will still be charged on the 20th. After that charge, no further charges will appear. If you want to stop being charged immediately, ask Kidpass support for a prorated refund of unused days.

Mistake 3: forgetting to cancel on the app store

If you purchased through Apple or Google, cancelling on the Kidpass website does nothing. You must cancel the subscription on the platform where you bought it. Failing to do this means the app store will continue to charge you every month.

Mistake 4: not screenshotting your confirmation

Screenshots are proof. Take screenshots of your cancellation confirmation, your account settings showing "cancelled" status, your cancellation email, and any refund correspondence. These images protect you if a dispute arises.

Mistake 5: missing the 14-day cooling-off window

After 14 days, your statutory right to cancel and get a refund weakens significantly under UAE law. If you know you want to cancel, do it quickly and reference Federal Law No. 15 of 2020 in your cancellation email. Tocancel sees many people lose refunds simply because they waited too long.

What happens after your Kidpass cancellation

Understanding what to expect after cancellation will help you spot billing errors or problems quickly.

Immediate steps after cancellation

Once you receive a cancellation confirmation email, your subscription status should change to "cancelled" or "inactive" in your account settings within 24 hours. Log in to verify this. If it still shows "active" after a full day, contact [email protected] immediately to escalate the issue.

Monitor your next billing date

Mark your calendar with your next scheduled renewal date (you can find this in your account settings or on your original purchase receipt). On that date, check your credit card or payment method to confirm that Kidpass did not charge you. If an unexpected charge appears after cancellation, screenshot it immediately and contact support with your cancellation confirmation number as proof of your earlier request.

Check app store activity

If you purchased via Apple or Google, check your App Store or Google Play account settings under "Subscriptions" to confirm the subscription no longer appears active. If it still shows as active, return to your app store settings and cancel again.

Follow up on refund requests

If you requested a refund, expect a response from Kidpass within 7 to 10 business days. If you do not hear back or your request is denied, prepare to escalate to the GACP. Tocancel recommends waiting no longer than 14 days before filing a formal complaint.

Cancellation checklist for Kidpass

Use this checklist to ensure you have covered every step of the cancellation process.

When to escalate your Kidpass complaint to the GACP

If Kidpass does not respond to your cancellation or refund request, you have a formal escalation path under UAE law.

Grounds for escalation

You can escalate to the General Authority for Consumer Protection (GACP) if Kidpass:

• Does not respond to your cancellation request within 14 days
• Refuses a refund to which you are legally entitled under the 14-day cooling-off period
• Continues to charge you after you have requested cancellation in writing
• Refuses to honour your statutory rights under Federal Law No. 15 of 2020

How to file a complaint with the GACP

1. Visit the GACP website at gacp.gov.ae
2. Select "File a complaint" or navigate to the complaints portal
3. Provide your details and Kidpass account information
4. Upload or attach:
   • Your cancellation email to Kidpass and any response
   • Screenshots of your account and billing information
   • Your payment receipt showing the charge amount and date
   • Any correspondence from Kidpass support
5. Describe the issue clearly, referencing Federal Law No. 15 of 2020 if applicable
6. Submit your complaint and save the reference number

The GACP will investigate your complaint and may order Kidpass to refund you or cancel your subscription. You do not need a lawyer, and there is no cost to file. Tocancel recommends this route if Kidpass ignores your cancellation or refund request after 14 days.

Key takeaways and your next steps

Cancelling Kidpass is straightforward if you follow the right process and know your legal rights. Your action plan is simple: gather your account information, send a written cancellation request via email referencing the UAE Consumer Protection Law (if within 14 days), cancel through your account settings or app store, screenshot your confirmation, and monitor your next billing date for unexpected charges. If Kidpass refuses to cancel or refund you, escalate to the GACP. You have the law on your side during the first 14 days, so act quickly if you purchased recently.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking charge of their cancellation process. You are not alone in this, and the steps outlined above are proven to work. Visit Tocancel at tocancel.com to access additional cancellation guides for other services, get free email templates you can copy and send today, and find escalation contact information for consumer protection agencies across the Middle East. Tocancel is your partner in getting your cancellation right the first time.

Contact information for Kidpass support

Email: [email protected] or [email protected]

Phone: (888) 465-4372

Account cancellation: Log into your Kidpass account and navigate to Billing settings to cancel online

UAE General Authority for Consumer Protection (GACP): gacp.gov.ae

For additional support with your cancellation or to file a complaint if Kidpass does not respond, visit Tocancel at tocancel.com and use our free cancellation templates and escalation guides tailored for the UAE market.