Cancel Kidpass: The Right Way

How to cancel Kidpass and reclaim your subscription money in the philippines

Understanding Kidpass and why philippine families subscribe

Kidpass is an international subscription platform that lets families book children's activities-art classes, sports programs, music lessons, camps, and local workshops-through a single app or website. You pay a monthly fee in US dollars and gain access to activity credits you use to reserve spots at participating venues. For Philippine families, Kidpass opens doors to curated classes that might otherwise take hours to find and book individually. The trade-off is that you are committing to a recurring charge, and that commitment can become frustrating if the activities do not suit your child or your budget tightens. This guide explains your rights under Philippine law and walks you through cancelling Kidpass the right way, so you stop charges and recover money where you can.

What you pay for on Kidpass

The standard Kidpass subscription costs $49.00 USD per month, which converts to approximately ₱2,768 at today's exchange rates. This covers 10 activity credits each month. Here is the detail that matters most: unused credits roll over for 90 days only. Once you cancel your subscription, all remaining credits-whether you used them or not-expire and disappear. Many Philippine subscribers discover this too late, losing credits worth hundreds of pesos after they cancel. That is why understanding the credit system before you subscribe matters, and why acting fast if you want to use remaining credits is essential.

Kidpass also entices new subscribers with a free 30-day trial. This trial automatically converts to a paid subscription at the end of 30 days unless you cancel before the conversion date. Many Philippine users do not realize this automatic renewal happens, which leads to surprise charges on their card weeks after first signing up. This automatic conversion is legal under Philippine law only if Kidpass clearly disclosed the conversion terms before you agreed-if they did not, you may have grounds to dispute the charge.

Why Kidpass cancellation is different for philippine customers

Kidpass operates from the United States, not the Philippines. There is no local office, no Philippine customer service phone line, and no peso billing option. Your payment travels overseas, customer support emails are answered during New York business hours (which may be your late evening or night), and responses typically take 24 to 48 hours. This matters because Kidpass charges you every 30 days on the same date you first subscribed. If you subscribed on the 15th of the month, your renewal date is always the 15th of the next month. If you miss your cancellation deadline by even one day, you are charged another full month. You then need to email support and request a refund, which adds delay and uncertainty. At Tocancel, we help readers navigate exactly this kind of cross-border cancellation challenge.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when you cancel Kidpass, regardless of where the company sits. This law protects you in three critical ways.

What the consumer act of the philippines guarantees you

Under Section 100 of the Consumer Act, Kidpass must provide you with clear, written information about the cost, billing cycle, and cancellation method before you pay anything. They must also confirm your subscription and cancellation requests in writing. If Kidpass fails to honour your cancellation request or charges you after you cancel, you have the right to demand a full refund, and the company can be fined by the Department of Trade and Industry (DTI).

Your legal position is simple: once you submit a valid cancellation request, Kidpass must stop charging you. If they do not, that is a breach of contract and a violation of Philippine consumer law. You do not need to negotiate, apologize, or explain why you are leaving. You do not need to use all your credits first. You can cancel at any time, and you can demand your money back if the service does not deliver what was promised.

How to escalate if Kidpass refuses to cancel or refund

If Kidpass ignores your cancellation request or refuses to refund you after you cancel, file a formal complaint with the Department of Trade and Industry (DTI). You can submit complaints online at dti.gov.ph or visit your nearest DTI Regional Office. Include your subscription confirmation, cancellation request email, proof of charges, and any response (or lack of response) from Kidpass support. The DTI has the power to force refunds and impose penalties on the company. This escalation lever exists specifically for situations like yours, and using it signals to Kidpass that you are serious. At Tocancel, we recommend documenting every email and charge so you have proof when you file with the DTI.

How to cancel Kidpass step by step

Cancellation happens through your Kidpass account settings online, or by email if you cannot access your account. The process takes less than five minutes, but timing is everything because charges happen on your renewal date.

Method 1: cancel through your Kidpass account online

This is the fastest and most reliable way to cancel Kidpass. Follow these steps:

1. Log in to your Kidpass account at kidpass.com using your email and password.
2. Navigate to your account settings or subscription settings (usually found in the menu or profile section).
3. Look for an option labeled "Subscription," "Billing," or "Cancel Plan."
4. Select "Cancel subscription" or "Downgrade plan."
   • Kidpass may ask you why you are cancelling; provide brief feedback if you wish, but this is optional.
   • Do not let prompts to "pause" or "downgrade" distract you-select full cancellation only.
5. Confirm your cancellation. Kidpass should display a message confirming the cancellation is effective immediately or on your renewal date.
6. Screenshot or save this confirmation page to your phone or computer.
7. Check your email immediately. Kidpass should send a confirmation email within minutes. If no email arrives within 30 minutes, contact support at [email protected] with your account email and phone number.

Method 2: cancel by email if you cannot access your account

If you forget your password, cannot log in, or want a written record of your cancellation request, send an email to Kidpass support:

1. Write to [email protected] with the subject line "Cancellation Request-[Your Full Name]"
2. Include the following information in your email:
   • Your full name
   • The email address associated with your Kidpass account
   • Your phone number
   • The date you joined Kidpass
   • A simple statement: "I request immediate cancellation of my Kidpass subscription effective today."
3. Do not write a long explanation or apology-keep it direct and professional.
4. Send the email and wait for a response within 24 to 48 hours (remember, support is in New York).
5. If you do not receive a confirmation email within 48 hours, send a follow-up email marked "URGENT-Cancellation Confirmation Needed."
6. Keep copies of all emails you send and receive for your DTI complaint file if you need it later.

Timing your cancellation to avoid surprise charges

Your renewal date is locked in: it is always the same day each month as your original subscription date. If you subscribed on the 15th, you renew on the 15th. Cancel at least 2 to 3 days before your renewal date to guarantee your cancellation processes in time and prevents a final unwanted charge. Philippine banks and payment processors can delay transactions by 24 to 48 hours, so submitting your cancellation request early protects you. At Tocancel, we recommend setting a phone reminder two days before your renewal date so you never miss the window.

What happens after you cancel Kidpass

Cancellation is final, but the experience unfolds over a few days. Here is what to expect.

Your account and credits after cancellation

Once Kidpass confirms your cancellation, your subscription ends and no more charges occur. Any remaining activity credits expire immediately and are lost-you cannot transfer them, refund them, or donate them. For this reason, if you have credits remaining, use them to book activities right up until your cancellation date. Do not save them for later; they will disappear. Your account login may remain active for a short time, allowing you to view past bookings and your cancellation confirmation. After 30 to 60 days, Kidpass may delete your account or archive it. If you receive a charge after cancellation, that is a billing error, and you should contact support immediately and file a DTI complaint.

Checking your bank or card statement after cancellation

Monitor your card or bank statement for the next 7 to 14 days. You should see no new Kidpass charges. If a charge appears after your cancellation date, take action immediately: email [email protected] with your cancellation confirmation and the unwanted charge details, then dispute the charge with your bank or card issuer. Philippine banks and credit card companies have fraud and billing dispute teams that can reverse unauthorized charges. You have the right to ask your bank to reverse charges Kidpass made after you cancelled.

Requesting a refund from Kidpass

Kidpass offers refunds in limited circumstances: if you were charged after you cancelled, if you were charged for a trial that was supposed to be free, or if you used very few credits and cancel within your first week. There is no blanket "money-back" policy, but you can ask.

How to request a refund

Email [email protected] with the subject line "Refund Request-[Your Full Name]." Explain clearly why you believe you deserve a refund-for example: "I cancelled my subscription on [date], but was charged on [date]" or "I was charged for a trial that was advertised as free." Include your account email, the disputed charge amount in pesos and USD, the date of the charge, and your bank account or card details if they ask for a refund destination. Kidpass support typically responds within 48 to 72 hours. If they deny your refund, you have the right to file a complaint with the DTI citing the Consumer Act of the Philippines. The DTI can order Kidpass to refund you even if the company initially refused. Document every email and keep a copy of your cancellation confirmation.

When you have strong grounds for a refund

You have strong grounds if: you cancelled within 7 days of your first charge and used the service minimally; you were charged after submitting a valid cancellation request; you were charged for a free trial without clear prior disclosure; or Kidpass failed to deliver the promised service (for example, the app crashed, you could not book activities, or credits disappeared unexpectedly). In these cases, cite the Consumer Act Section 100 in your refund request email, mentioning that the company breached its obligations. This formal language signals that you know your rights and are serious about resolution.

Common mistakes when cancelling Kidpass

Cancellation feels simple, but small missteps can cost you money and create frustration. Avoid these traps.

Mistake 1: forgetting your renewal date

This is the most expensive mistake. If you do not cancel before your renewal date, Kidpass charges you for another month automatically. You then spend days emailing support trying to get a refund, which may or may not be approved. Instead, write down your renewal date the day you subscribe. Set a phone alarm for two days before. Check your calendar. This one act prevents almost all unwanted charges.

Mistake 2: assuming "pause" or "downgrade" is the same as cancellation

Kidpass may offer options to pause your subscription or downgrade to a cheaper plan during the cancellation flow. These are not cancellation. If you pause, your subscription resumes automatically after a set period, and you get charged again. If you downgrade, you are still paying, just less. Select "full cancellation" or "cancel subscription" only. If the website is unclear, email support and ask for full cancellation in writing.

Mistake 3: assuming your bank automatically stops charges

Your bank does not monitor Kidpass on your behalf. Kidpass will keep charging your card every month until you cancel your subscription with Kidpass directly. Telling your bank to block Kidpass is a temporary fix, not a solution, and may not work if Kidpass resubmits charges. Cancel through your Kidpass account first, then monitor your statement.

Mistake 4: not saving proof of your cancellation

If Kidpass charges you after cancellation and claims they have no record, you need proof you cancelled. Screenshot your cancellation confirmation page. Save the confirmation email. Take a photo. Without this proof, the DTI has a harder time forcing a refund. With proof, you win almost immediately. At Tocancel, we always recommend saving cancellation confirmations before you close your browser.

Checklist before you cancel Kidpass

Use this checklist to ensure you cancel correctly and protect yourself:

When to keep your Kidpass subscription instead of cancelling

Cancellation is the right choice for most Philippine families, but consider keeping your subscription if: your child actively uses the classes or activities and you can afford ₱2,768 per month; you have not yet used your 10 monthly credits and want to; or you plan to book activities multiple times per month (the cost per booking becomes lower). However, if you subscribe but do not book regularly, if the activities are full or do not match your schedule, or if money is tight, cancellation saves you money immediately and permanently.

Your next steps: cancel Kidpass with confidence

You have the legal right to cancel Kidpass whenever you choose, and Philippine consumer law backs you up. The Consumer Act of the Philippines (Republic Act No. 7394) requires Kidpass to honour your cancellation request, stop charging you, and refund you in specific circumstances. If Kidpass refuses, the Department of Trade and Industry will force them to comply. Your job is to cancel before your renewal date, save your confirmation, and monitor your statement. If an unwanted charge appears, contact support immediately and escalate to the DTI if needed. Tocancel has helped thousands of Philippine consumers navigate cancellations of international subscriptions, and this guide gives you everything you need to do the same. Tocancel is your partner when companies make cancellation difficult-visit tocancel.com to explore other subscription cancellations and consumer rights guides. Start your cancellation today, take control of your spending, and reclaim that ₱2,768 for your family's priorities. Tocancel empowers you to cancel on your own terms.