Cancel Craft: Step-by-Step Guide

How to cancel Craft and reclaim your subscription in the UAE

Why you might want to cancel Craft

Craft is a premium subscription service that delivers hand-picked craft spirits, artisanal mixers, and detailed tasting guides to members across the United Arab Emirates. Each month, you receive curated boxes designed to enhance your appreciation of premium spirits and mixology. Like all subscription services, Craft operates on automatic renewal, meaning your membership renews each billing cycle unless you actively cancel.

You may be considering cancellation because your budget has shifted, you've built up a collection you want to enjoy before ordering more, or you simply want to pause your membership temporarily. Whatever your reason, your right to cancel is absolute, and Tocancel is here to walk you through the process step by step.

Understanding how Craft charges you

When you subscribe to Craft, you authorise the company to charge your payment method on a recurring schedule. Your account dashboard at docs.craft.do lets you view upcoming charges, manage your billing address, and update payment details. You can see your order history and access tasting notes in one centralised portal. The key point is this: your subscription renews automatically unless you take action to stop it.

Common reasons people cancel

Budget constraints are the most common reason members cancel. Other reasons include receiving more inventory than you can enjoy, discovering a preference for different brands, or wanting to reassess the subscription's value. Some members reach a natural pause point where they need to reset their spending. Tocancel recognises that cancellation is a legitimate consumer choice, and you deserve a friction-free exit process.

Your consumer rights under UAE law

Before you proceed with cancellation, understand the legal protections that safeguard your interests as a consumer in the United Arab Emirates.

UAE consumer protection framework

The UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection is your primary legal shield in subscription disputes. This law requires all businesses-including Craft-to honour cancellation requests, process refunds fairly, and disclose all billing terms before you pay. Your legal position is clear: you have the right to cancel a subscription at any time without penalty, provided you follow the company's stated cancellation method.

The Ministry of Economy enforces these protections and investigates consumer complaints. If Craft refuses to cancel your subscription, charges you after cancellation, or fails to refund you, you can file a formal complaint with the Ministry. This is your escalation point if the company ignores your cancellation request. Document everything-keep all emails, payment receipts, and screenshots of your account status as evidence.

Your specific cancellation rights

You are entitled to cancel without facing early-termination fees or penalties. Craft must honour your cancellation request within a reasonable timeframe (typically 5-7 business days). You have the right to demand a refund for any charges processed after your cancellation date. If you subscribed through a third-party platform such as Apple App Store or Google Play, you retain protections under both that platform's policies and UAE law. Tocancel recommends requesting written confirmation of your cancellation from Craft via email, as this creates a clear legal record if a dispute arises later.

Methods to cancel Craft

Craft provides two primary cancellation routes, each with different levels of confirmation and timeliness.

Cancel through your Craft account portal (fastest method)

Cancelling directly through your account dashboard is the quickest and most reliable method because you receive immediate confirmation and can monitor your account status in real time. Tocancel strongly recommends this route because it leaves a transparent digital trail and reduces the risk of miscommunication.

1. Open your web browser and visit docs.craft.do
2. Sign in using your email address and password
3. Click on your Avatar icon (usually located in the top-right corner)
4. Select Settings from the dropdown menu
5. Navigate to Subscriptions, then select Settings and Billing
6. Scroll down to the Danger Zone section at the bottom of the page
7. Click Cancel Subscription
8. Confirm your cancellation when prompted by the system
9. Take a screenshot of the confirmation screen for your records

This entire process takes fewer than 5 minutes and provides instant confirmation. Your subscription will cease at the end of your current billing cycle, meaning you retain access to your current box until that date arrives. The portal will display your exact cancellation date and final charge amount.

Cancel via email (documented method)

If you experience technical difficulties with the portal or prefer written communication, you can request cancellation by email. This method takes longer but creates a formal record that Tocancel values for dispute resolution.

1. Draft an email to [email protected] with the subject line "Cancellation Request"
2. Include your full name, email address, and account phone number
3. State clearly that you want to cancel your subscription effective immediately
4. Request written confirmation of your cancellation
5. Send the email and keep a copy for your records
6. Wait for a response within 5-7 business days
7. Reply to confirm receipt of the cancellation confirmation email

Email cancellation is slightly slower but equally valid under UAE law. Craft must respond to your request and confirm cancellation in writing. If they do not respond within 10 business days, this silence does not prevent your cancellation-you have the right to escalate to the Ministry of Economy.

Pricing and billing details

Understanding Craft's pricing structure helps you calculate what you will owe upon cancellation and what refund you might expect.

If you cancel mid-month on a monthly plan, you lose access when your current cycle ends, but you will not receive a refund for that month. If you are on an annual plan, Craft must refund you a pro-rata amount for any unused months. For example, if you paid AED 2,990 annually and cancel after 6 months, you are entitled to approximately AED 1,495 back. Contact Craft immediately if you do not receive this refund within 14 days of cancellation.

What happens after you cancel

Knowing what to expect after cancellation helps you avoid confusion and spot any billing errors quickly.

Immediate effects of cancellation

When you cancel, your subscription status changes to "Cancelled" in your account portal. If you cancelled mid-cycle, you retain access to your account and any existing purchases until your billing cycle ends. You will receive a final confirmation email from Craft acknowledging your cancellation date. You should also receive a receipt showing your final charge amount. Save all of these documents because they prove you cancelled and protect you if Craft tries to charge you again.

Final billing and refunds

On your final billing date (the end of your current cycle), Craft will process one last charge for any unused portion of your current month or year. If you are owed a pro-rata refund on an annual plan, Craft should process this within 10-14 business days of cancellation. The refund will return to your original payment method. Check your bank or credit card statement to confirm the refund has arrived. If 14 days pass and you see no refund, contact Craft immediately at [email protected] with your cancellation confirmation and request a status update.

Account data and access

After cancellation, your account remains visible in the portal, but you cannot place new orders. Your tasting notes, order history, and saved preferences stay in your account indefinitely, allowing you to rejoin later without losing your profile. Tocancel advises logging out of your account once you confirm cancellation to prevent accidental re-subscription attempts.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but many members make costly errors that delay the process or result in unwanted charges. Here are the pitfalls Tocancel sees most often.

Relying on email without following up

Sending a cancellation email to Craft is valid, but many members send it and assume they're done. In reality, customer service teams sometimes miss emails or do not log cancellation requests properly. Always follow up if you do not receive a confirmation within 7 business days. Send a follow-up email with the original message included, and request explicit written confirmation of your cancellation date. This follow-up is your safety net if Craft later claims they never received your first request.

Cancelling too close to your billing date

If you cancel within 24 hours of your renewal date, Craft may process a final charge before your cancellation takes effect. To avoid this, cancel at least 3-5 days before your next billing date. Check your account portal to see your upcoming renewal date. If you have already been charged and you cancelled after the charge went through, contact Tocancel for guidance on disputing the charge with your bank.

Forgetting to cancel a linked subscription service

If you subscribed to Craft through Apple App Store, Google Play, or another platform, cancelling in the Craft portal does not necessarily stop the app-based subscription. You must cancel through that platform's subscription settings as well. For Apple, go to Settings > [Your Name] > Subscriptions > Craft > Cancel Subscription. For Google Play, open the app, tap your profile icon > Payments and subscriptions > Subscriptions > Craft > Cancel subscription. Cancelling in both places ensures no hidden charges continue.

Not keeping proof of cancellation

Some members cancel successfully but lose track of their confirmation details. If Craft later disputes your cancellation or charges you again, you need evidence that you cancelled. Screenshot your cancellation confirmation screen, save all emails from Craft, and note the date and time you cancelled. Store these in a dedicated folder on your computer or cloud drive. If you need to escalate to the Ministry of Economy, these documents are essential.

Refund timelines and what to expect

Tocancel receives many questions about how long refunds take and when you should worry if one does not arrive.

Standard refund timeline

Craft processes refunds within 10-14 business days of your cancellation request. The refund travels from Craft to your bank, which can add another 2-5 business days depending on your financial institution. In total, expect to see your refund within 21 calendar days. If you cancelled on the 1st of the month, your refund should appear in your account by the 22nd at the latest. Mark this date on your calendar and check your bank statement on that day.

What to do if a refund is late

If 21 days pass and your refund has not appeared, contact Craft immediately. Email [email protected] with your cancellation confirmation, the date you cancelled, the refund amount you are owed, and your bank account details. Ask Craft to confirm they have processed your refund and provide a reference number. Keep all correspondence. If Craft does not respond within 5 business days or claims they cannot process your refund, escalate to the Ministry of Economy by filing a formal consumer complaint. Tocancel can guide you through this process if needed.

How to protect yourself during and after cancellation

A few proactive steps shield you from billing errors and ensure your cancellation is airtight.

Documentation checklist

Before you cancel, gather the following information and keep it safe:

• Your Craft account email and subscription ID (found in your account portal)
• Your current payment method and the last four digits of your card
• Your most recent invoice showing your billing date and amount
• The exact date you plan to cancel

After you cancel, save these documents:

• Screenshot of your cancellation confirmation from the portal (with date stamp visible)
• Confirmation email from Craft acknowledging your cancellation
• Your bank statement showing the final charge and (if applicable) refund
• Any correspondence with Craft's customer service team

Monitoring your account post-cancellation

Log into your Craft account weekly for the first month after cancellation to verify no new charges appear. Check your bank or credit card statement on the same schedule. If you spot an unexpected charge, contact Tocancel immediately-we can advise you on disputing it with your bank if Craft refuses to reverse it. Most banks allow you to dispute unauthorised charges within 60-90 days, so act quickly.

When to escalate your cancellation to authorities

In rare cases, Craft may refuse to cancel or ignore your cancellation request. Tocancel advises you on escalation steps if this happens.

Signs you need to escalate

Escalate to the Ministry of Economy if any of these occur:

• Craft does not respond to your cancellation request within 10 business days
• Craft acknowledges your cancellation but continues to charge you after the cancellation date
• Craft refuses to refund you a pro-rata amount on an annual plan
• Craft claims they never received your cancellation request despite your email proof
• You have cancelled twice and been charged twice for the same period

Filing a consumer complaint with the ministry of economy

Visit the Ministry of Economy website (moe.gov.ae) and navigate to the Consumer Protection section. File a formal complaint detailing your cancellation attempts, dates, and Craft's response (or lack thereof). Attach copies of all emails, screenshots, and payment records. The Ministry will contact Craft and demand a response within 15 days. If Craft does not comply, the Ministry has authority to impose penalties and order a refund. Tocancel has guided thousands of consumers through this process, and most complaints are resolved within 30-45 days in the consumer's favour.

Comparing cancellation across subscription platforms

If you subscribe to Craft through multiple channels, understand how cancellation works on each one.

If you subscribed through Apple or Google, cancelling in those apps does not automatically cancel your Craft account. You must cancel in both places. Tocancel recommends cancelling through the Craft website first, then cancelling your app subscription on the same day. This ensures no gaps in coverage and prevents duplicate charges.

Key takeaways and next steps

You now have a complete roadmap to cancel Craft confidently and protect your consumer rights. Here is what to do now:

First, log into docs.craft.do and navigate to your subscription settings. Take a screenshot of your current billing date and subscription tier so you know exactly what you are cancelling. Second, choose your cancellation method: the portal is fastest, email is safest for documentation. Third, after you cancel, monitor your bank account for 21 days and watch for any unexpected charges. Fourth, if Craft refuses to cancel or charges you incorrectly, Tocancel recommends filing a complaint with the Ministry of Economy.

Your right to cancel is non-negotiable under UAE law. Craft must honour your request within a reasonable timeframe, and you deserve a clear, transparent process. If the company makes it difficult, Tocancel has helped thousands of consumers escalate to the Ministry and recover funds-you can do the same.

Ready to cancel? Visit docs.craft.do now, or email [email protected] with your cancellation request. Tocancel is here if you need guidance at any stage of the process. Your subscription, your choice-always.