Cancel Craft: Step-by-Step Guide

How to cancel your Craft subscription in the philippines and claim your consumer rights

Understanding Craft and why cancellation matters

Craft is a productivity and note-taking application that offers premium membership plans to unlock unlimited document creation, cloud storage, version history, and AI-powered writing tools. If you subscribe to Craft in the Philippines, you are likely paying in Philippine Pesos through a monthly or annual billing cycle. Many users discover they no longer need the premium features, or the recurring charge no longer fits their budget, and decide to cancel.

The good news is that you have clear consumer rights under Philippine law, and Tocancel is here to walk you through the exact cancellation process. Whether you subscribed directly through Craft's website, the Apple App Store, or Google Play, this guide covers every cancellation method, what happens after you cancel, and how to protect yourself from unexpected charges. Your right to cancel is guaranteed under the Consumer Act of the Philippines (Republic Act No. 7394), and you deserve a clear, hassle-free path to do so.

Who should cancel and when

You may want to cancel Craft if you have switched to another note-taking platform like Notion or Microsoft OneNote, if the subscription cost no longer fits your budget, or if you simply stopped using the app after a free trial. Some users cancel because the premium features do not match their workflow, while others cancel after realizing they can accomplish their goals with the free version alone.

The timing of your cancellation is critical. If your next billing date is approaching, cancel immediately to avoid another charge. If you have already been charged and believe the subscription was unauthorized or you changed your mind within the legal window, Tocancel can help you understand your refund rights under Philippine consumer protection law.

When cancellation may not be necessary

Keep in mind that if you switch from a monthly plan to the free version, you retain access to your documents and data on your device. You will simply lose premium features like unlimited storage, advanced version history, and AI writing credits. If you choose to downgrade rather than cancel completely, you avoid losing your account history.

Craft pricing and billing structure

Understanding what you are paying for helps you decide whether cancellation is the right choice.

What you lose after cancellation

When your current billing cycle ends and you do not renew, you will lose access to premium features such as unlimited document creation, full version history with rollback capability, team collaboration spaces, and AI writing credits. Your existing documents remain on your device and are not deleted, but you will be limited to 2GB of cloud storage and basic features only. This means you can still view and edit your past work, but you cannot create new documents beyond the free tier limit.

How to cancel Craft based on where you subscribed

Your cancellation method depends entirely on whether you subscribed through Craft's website directly, the Apple App Store, or Google Play. Tocancel has identified the exact steps for each platform, so you can cancel with confidence and avoid mistakes.

Cancel Craft on the web (direct subscription)

If you created your Craft account directly through their website and are billed via credit card or PayPal, follow these steps to cancel your membership.

1. Log in to your Craft account at craft.do using your email and password.
2. Click on your profile icon in the top-right corner and select "Account settings" or "Settings."
3. Navigate to the "Billing" or "Subscription" section.
4. Find the active subscription plan and look for the option that says "Cancel membership" or "Cancel subscription."
5. Click the cancellation button and confirm your cancellation when prompted.
6. You will receive a confirmation email. Save this for your records in case you need to dispute a charge later.

Cancel Craft through the apple app store

If you subscribed to Craft through an iPhone, iPad, or Mac via the App Store, you must cancel through Apple's subscription management system, not through the Craft app itself. Apple handles the billing and cancellation for all app subscriptions.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions."
3. Find and tap "Craft" in your active subscriptions list.
4. Tap "Cancel Subscription" at the bottom of the screen.
5. Confirm your cancellation by selecting the reason for cancellation (optional) and tapping "Confirm."
6. Your subscription will end at the next billing date. Apple will send you a confirmation email.

Cancel Craft through google play

If you subscribed to Craft through an Android device using Google Play, Google manages your subscription billing and cancellation directly.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner and select "Manage subscriptions."
3. Find "Craft" in your list of active subscriptions and tap it.
4. Tap "Cancel subscription" and follow the prompts to confirm.
5. Google will send you a confirmation email. Your access will continue until your billing date.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel subscriptions and seek refunds under specific circumstances. Understanding these rights helps you take action if Craft refuses to cancel or charges you after you have requested cancellation.

Your legal position

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service and request a refund if the service was not delivered as promised or if you were charged without clear consent. If Craft continues to charge you after you have cancelled, or if they bill you for a service you did not authorize, you can file a complaint with the National Bureau of Consumer Protection (NBCP). Tocancel recommends keeping all cancellation confirmations and billing statements as evidence.

Refund eligibility in the philippines

Your refund eligibility depends on when you cancel and which billing platform you used. If you cancel before your next renewal date, you will not be charged again, and your access will end on the next billing cycle. However, if you want a refund for charges already paid, Philippine consumer law allows you to request a refund within a reasonable timeframe, typically 30 days for digital services.

For subscriptions billed through Apple or Google, refund policies are stricter. Apple allows refunds within 14 days of purchase if you request them promptly, while Google Play typically offers refunds within 48 hours of the first purchase. For direct Craft billing, contact their support team and request a refund, citing the Consumer Act of the Philippines if necessary.

What happens after you cancel Craft

Cancellation is not instant, and understanding the timeline helps you avoid confusion or unexpected charges.

Your access timeline after cancellation

Once you cancel, your Craft subscription remains active until the end of your current billing cycle. If you are on a monthly plan and cancel on the 10th of the month, but your billing date is the 25th, you will retain full access to premium features until the 25th. On the 26th, your account automatically downgrade to the free version, and you will no longer be charged.

No refund is issued for the remainder of your current billing cycle unless you request one within the refund window and meet the eligibility criteria. This means if you are charged monthly and cancel immediately after being billed, you may be able to request a refund for the full month if you act quickly.

How to confirm cancellation

After you cancel, Craft or your billing platform (Apple, Google, or PayPal) will send you a confirmation email. Check your spam folder if you do not see it within 24 hours. The confirmation should state your cancellation date and the date your access ends. If you do not receive confirmation within 2 business days, contact Craft's support team directly to verify your cancellation was processed.

Common mistakes people make when cancelling Craft

Cancellation should be straightforward, but many users make avoidable mistakes that result in unexpected charges or lost refunds. Tocancel has identified the top pitfalls so you can avoid them.

Uninstalling the app instead of cancelling

Simply deleting the Craft app from your phone does not cancel your subscription. You will still be charged on your next billing date. You must explicitly cancel through the platform where you subscribed (the website, Apple, or Google). Uninstalling is a common mistake that catches people off guard when they see another charge appear.

Cancelling on the Craft app but forgetting about apple or google

If you subscribed through Apple or Google, cancelling through the Craft app itself does nothing. You must cancel through Apple Settings or Google Play. Many users cancel in the app, assume they are done, and then get charged again because the subscription is still active on Apple or Google's side. Always cancel where you subscribed.

Not saving your cancellation confirmation

If a dispute arises or you are charged after cancellation, you need proof that you cancelled. Save the confirmation email you receive from Craft, Apple, or Google. Screenshot the cancellation screen as well. Without evidence, resolving a billing dispute becomes much harder, and Tocancel recommends treating cancellation confirmations the same way you would treat any legal document.

Cancelling during a free trial and expecting a refund

If you are in a free trial period, cancellation is usually free. However, if the free trial converts to a paid subscription and you cancel after that conversion, you may not qualify for a refund depending on the platform's policy. Always read the trial terms carefully before the free period ends.

Refund process and dispute resolution

If you believe you were charged unfairly or cannot cancel, you have options to recover your money.

Requesting a refund from Craft directly

Contact Craft's support team at their official email address (check their website for the current support email) and request a refund. Explain why you want a refund (unused service, unauthorized charge, changed your mind, etc.) and provide your invoice or order number. Craft typically responds within 3 to 5 business days. If they refuse, you can escalate through Tocancel's dispute process or file a complaint with the National Bureau of Consumer Protection.

Requesting a refund through apple or google

If you subscribed through Apple or Google, request a refund directly from them, not Craft. Apple refunds are typically processed within 5 to 10 business days, while Google Play refunds take 5 to 7 business days. Both platforms allow you to request a refund for the most recent charge, and sometimes for multiple recent charges if you act quickly. Do not wait more than 30 days, as refund requests become harder to process beyond that window.

Filing a complaint with the national bureau of consumer protection

If Craft or the billing platform refuses to refund you and you believe the charge was unfair, you can file a formal complaint with the National Bureau of Consumer Protection (NBCP). The NBCP enforces the Consumer Act of the Philippines and can investigate unauthorized charges, misleading billing practices, and refusal to cancel. Filing a complaint is free and can result in the NBCP ordering Craft or your payment provider to refund you. Tocancel recommends gathering all evidence (emails, receipts, screenshots) before filing.

Checking your account after cancellation

Do not assume cancellation is complete without verification. Check your account and billing history to confirm.

How to contact Craft if problems arise

If you cancel successfully but continue to be charged, or if you cannot find the cancellation option, contact Craft's support team directly. While Craft does not publish a specific Philippines support email on all platforms, you can reach them through the following channels.

Official support channels

Visit the Craft website (craft.do) and look for the "Help," "Support," or "Contact Us" section. Most productivity apps offer in-app support chat or a contact form. Use the in-app help feature to report billing issues or cancellation problems. For billing disputes specifically, include your invoice number, email address, and the date you cancelled. Provide a clear timeline of events so Craft can investigate efficiently.

Escalation through payment platforms

If Craft does not respond within 7 business days, escalate your complaint to Apple, Google, or PayPal (depending on your billing platform). These companies have dispute resolution processes and can force refunds if merchants violate their terms or fail to honour cancellation requests.

Summary and your next steps

Cancelling Craft in the Philippines is straightforward when you follow the correct steps for your subscription platform. Whether you subscribed on the web, through Apple, or through Google, your legal right to cancel is protected under the Consumer Act of the Philippines. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by following clear, platform-specific steps and understanding their consumer rights.

Take action today: log into your account, locate the cancellation option, and confirm your cancellation through the email receipt. If you encounter resistance or are charged after cancelling, Tocancel and the National Bureau of Consumer Protection are here to help you resolve the dispute. Your money and your right to cancel matter, and you deserve a transparent, hassle-free process.

For more guidance on cancelling subscriptions across the Philippines and Asia, visit Tocancel.com and explore our complete library of cancellation guides. Tocancel is your trusted advocate in protecting your consumer rights and taking control of your subscriptions.