Cancel Honkai Star Rail: Step-by-Step Guide

How to cancel Honkai Star Rail and request refunds in australia

What Honkai Star Rail is and why you might cancel

Honkai Star Rail is a free-to-play turn-based space fantasy RPG developed by HoYoverse. You can download it on PC via Epic Games, iOS, and Android, with cross-save technology that keeps your progress synced across all devices. The game does not require a traditional monthly subscription. Instead, HoYoverse monetises through one-off in-game purchases and a 30-day recurring add-on called the Express Supply Pass, which gives you 300 Oneiric Shards upfront and 90 Stellar Jade each day you log in.

You might want to cancel your account, stop recurring charges, or request a refund for legitimate reasons: unexpected bills, gameplay dissatisfaction, concerns about spending patterns, or simply moving to another game. Whatever your situation, Tocancel is here to guide you through the Australian cancellation process with clarity and confidence.

The express supply pass and how it charges

The Express Supply Pass is Honkai Star Rail's closest equivalent to a subscription. When you purchase it, you receive an immediate 300 Oneiric Shards and 90 Stellar Jade per day for 30 days. The pass auto-renews unless you actively cancel it before the renewal date. Because billing happens through your platform (Epic Games, Apple App Store, Google Play, or PlayStation Network), each platform has its own refund rules and cancellation procedures. Your refund eligibility depends on purchase timing, days remaining, and your platform's stated policy.

When you should consider cancelling

You should consider cancellation if you no longer enjoy the game, find yourself spending more than intended, or notice unauthorised charges. If you purchased the Express Supply Pass by mistake or were charged for an item you never received, Australian Consumer Law protects you. Review your transaction history first and identify exactly what you purchased before taking next steps.

Your consumer rights under australian law

Australian Consumer Law, part of the Competition and Consumer Act 2010, gives you strong protections when you cancel digital content and services. Understanding these rights puts you in a stronger negotiating position if HoYoverse or platform providers resist your refund request.

Digital goods refund rights in australia

Under Australian Consumer Law, if a digital item (such as Oneiric Shards or the Express Supply Pass) is faulty, not delivered as promised, or materially different from its description, you have a statutory right to a refund, replacement, or repair. This right applies even if the product is marked "non-refundable" - that disclaimer does not override your legal entitlements. Change-of-mind refunds are less protected; HoYoverse and platform providers can refuse if you simply change your mind, but they must honour their stated refund policy.

Your legal position: if you have been charged repeatedly without consent, or if a pass remained active after you cancelled it, you have grounds to escalate to the Australian Competition and Consumer Commission (ACCC) or your state-based consumer protection authority.

Account deletion and data privacy rights

You also have the right to request deletion of your personal data under the Australian Privacy Principles. If you want to cancel your Honkai Star Rail account entirely, you can request account deletion via email to HoYoverse support. Note that deleting your account is permanent and separate from refund requests: cancelling your pass does not delete your account, and deleting your account does not automatically stop billing if the Express Supply Pass is active.

How to cancel Honkai Star Rail across all platforms

Cancellation and refund procedures differ depending on your purchase platform and whether you want to cancel a pass, stop charges, or delete your account. Tocancel recommends identifying your platform first, then following the relevant method below.

Cancel the express supply pass on apple app store

If you purchased the Express Supply Pass through the Apple App Store on your iPhone or iPad, you cancel the subscription through your Apple account, not through the game itself.

1. Open Settings on your Apple device.
   • Tap your name at the top of the Settings menu.
2. Select Subscriptions.
   • You will see a list of all your active and expired subscriptions.
3. Find Honkai Star Rail or the Express Supply Pass in the list.
   • If you have multiple Apple subscriptions, scroll to locate it.
4. Tap on the Express Supply Pass entry.
   • Review your renewal date and billing amount.
5. Select Cancel Subscription.
   • Confirm the cancellation when prompted.
6. Confirm your cancellation is complete by checking the status changes to "Expired".
   • Save a screenshot of this confirmation for your records.

Your access to the Express Supply Pass ends at the end of your current billing cycle. Once cancelled, you will not be charged for the next renewal.

Cancel the express supply pass on google play (Android)

If you purchased the Express Supply Pass through Google Play on an Android phone or tablet, you manage the subscription through your Google Play account.

1. Open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Select Manage subscriptions.
   • You will see all subscriptions associated with your Google Play account.
3. Find Honkai Star Rail in the list.
   • If you have multiple subscriptions, scroll or search to locate it.
4. Tap on Honkai Star Rail.
   • Review your current billing cycle and renewal date.
5. Select Cancel subscription.
   • Follow any prompts to confirm your cancellation.
6. Note the cancellation date in your records.
   • You will retain access until the end of your current billing period.

Once cancelled, Google Play will not renew your subscription. You retain access to the pass benefits until your current billing cycle ends.

Cancel the express supply pass on epic games (PC)

If you play Honkai Star Rail on PC via Epic Games launcher, you manage the Express Supply Pass through your Epic Games account.

1. Visit the Epic Games website and log into your account.
   • Go to www.epicgames.com and sign in with your credentials.
2. Navigate to Account and then Subscriptions.
   • You will see all active subscriptions.
3. Find the Honkai Star Rail Express Supply Pass.
   • If you have multiple subscriptions, search or scroll to locate it.
4. Select Cancel subscription.
   • Epic Games will confirm your cancellation immediately.
5. Verify the cancellation by checking your subscription status changes to "Cancelled".
   • Keep a record of the cancellation confirmation.

Your pass benefits end at the end of your current billing cycle. Epic Games will not charge you for the next renewal.

Cancel the express supply pass on PlayStation network

If you play Honkai Star Rail on PlayStation, you manage the Express Supply Pass through your PlayStation Network account.

1. Log into your PlayStation Network account online or on your console.
   • Go to www.playstation.com or access your console settings.
2. Go to Account Settings and then Subscriptions.
   • You will see all active recurring charges.
3. Find the Honkai Star Rail Express Supply Pass subscription.
   • If you have multiple subscriptions, scroll to locate it.
4. Select Cancel Subscription.
   • Confirm the cancellation when prompted.
5. Verify the cancellation status updates immediately.
   • Save confirmation details for your records.

You will retain access to the pass until your current billing period ends. PlayStation Network will not charge you again after cancellation.

Request account deletion via HoYoverse

If you want to delete your Honkai Star Rail account entirely (not just cancel the pass), you contact HoYoverse support directly by email.

1. Gather your account information.
   • Note your HoYoverse username, UID (in-game user ID), and the email address linked to your account.
2. Email HoYoverse Customer Support at [email protected].
   • Use a clear subject line such as "Request for Honkai Star Rail Account Deletion".
3. In your email, state your request clearly.
   • Write: "I request permanent deletion of my Honkai Star Rail account. My username is [X] and my UID is [X]. Please confirm the deletion process and timeline."
4. Include your account verification details.
   • Provide the email address registered to your account and any other identifying information HoYoverse requests.
5. Wait for HoYoverse's response.
   • They typically respond within 5 to 10 business days with confirmation and next steps.
6. Confirm that your account has been deleted.
   • Save HoYoverse's deletion confirmation email for your records.

Account deletion is permanent and cannot be reversed. All your in-game progress, characters, and items will be permanently removed.

How to request a refund from HoYoverse or your platform

If you were charged unfairly or received faulty content, you are entitled to request a refund under Australian Consumer Law. Tocancel recommends following the correct refund channel for your platform and keeping detailed records of your request.

Request a refund through your platform

Your first refund request should go to the platform where you made the purchase, not to HoYoverse directly. Each platform has its own refund team and timeline.

Apple App Store refunds: Visit https://reportaproblem.apple.com, select the Express Supply Pass transaction, and choose "I would like to request a refund". Apple typically processes refunds within 5 to 10 business days.

Google Play refunds: Open the Google Play Store, go to your purchases, find the transaction, tap "Report a problem", and select the reason for refund. Google usually processes refunds within 5 business days.

Epic Games refunds: Log into your Epic Games account, navigate to your purchase history, select the transaction, and choose "Request a refund". Epic Games allows refunds within 14 days of purchase if you have not spent the currency.

PlayStation Network refunds: Log into your PSN account, go to your purchase history, select the transaction, and choose "Request a refund". PlayStation Network evaluates refund requests individually and typically responds within 10 business days.

Escalate to HoYoverse if your platform refuses

If your platform denies your refund and you believe the charge was unauthorised or the product was faulty, contact HoYoverse directly at [email protected] with your evidence.

1. Write a clear subject line: "Refund Request and Dispute for Honkai Star Rail Purchase".
   • Use a formal but friendly tone.
2. State the problem in one sentence.
   • Example: "I was charged AUD $9.99 for the Express Supply Pass on [date], but I did not receive the promised items."
3. Provide your account details.
   • Include your username, UID, and the email linked to your account.
4. Include transaction evidence.
   • Attach a screenshot of the charge from your bank or payment provider, and a screenshot from the platform showing the purchase.
5. Explain why you deserve a refund.
   • Reference Australian Consumer Law if the item was faulty or not delivered as described.
6. Request a specific outcome.
   • Write: "I request a full refund of AUD $9.99 within 14 days."
7. Include your preferred contact method.
   • Provide a phone number or secondary email address.

HoYoverse typically responds within 10 to 15 business days. Keep a copy of your email and all attachments for your records.

Express supply pass pricing and value in australia

Understanding the cost and benefits of the Express Supply Pass helps you decide whether to continue or cancel.

If you do not log in regularly or rarely spend Stellar Jade, the pass may not provide good value. Cancel if the cost outweighs your gameplay engagement.

What happens after you cancel

Cancelling a subscription is often stressful because you worry about losing progress or being charged again. Rest assured that the game is designed to keep your account safe after cancellation.

Your account and progress after cancellation

Cancelling the Express Supply Pass does not delete your account or affect your characters, items, or progress. You keep everything you earned or purchased before cancellation. You simply stop receiving the daily Stellar Jade and stop being charged AUD $9.99 per cycle.

You can still play Honkai Star Rail completely free after cancellation. You will not lose access to the game, and you can continue playing your saved characters indefinitely.

When does the cancellation take effect

Your cancellation takes effect at the end of your current billing cycle. If you cancel on day 10 of a 30-day cycle, you retain access and daily rewards until day 30. You will not be charged for day 31 onwards.

Verify the exact end date by checking your subscription status on your platform. This date is your final access date for the pass benefits.

Can you resubscribe later

Yes. You can purchase the Express Supply Pass again anytime after your current subscription ends. There is no penalty or cooldown period for resubscribing. If you want to rejoin in future, simply purchase the pass again through your platform of choice.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but many players make avoidable mistakes that delay refunds or leave them still paying. Here is what to watch out for.

Mistake one: deleting the app without cancelling the pass

Deleting the Honkai Star Rail app from your phone does not cancel your Express Supply Pass. The subscription remains active on your platform account, and you will still be charged on your renewal date. Always cancel through your platform settings (Apple, Google Play, Epic Games, or PlayStation Network) before deleting the app. Tocancel advises keeping the app installed until you confirm the subscription is cancelled.

Mistake two: contacting only HoYoverse when the platform controls billing

HoYoverse does not manage the Express Supply Pass subscription for Apple, Google, Epic, or PlayStation purchases. Emailing HoYoverse to cancel the pass will not stop the charge; you must cancel through your platform account. Email HoYoverse only if you want to delete your account or if the platform denies your refund and you need escalation support.

Mistake three: not checking your cancellation confirmation

After you cancel, verify that your subscription status changes to "Cancelled" or "Expired" on your platform. Do not assume cancellation worked based on the button press alone. Take a screenshot of the confirmation and keep it for at least 30 days. If you are charged again, this proof is your strongest evidence for a dispute.

Mistake four: requesting a refund after the platform's window closes

Apple, Google Play, Epic Games, and PlayStation Network all have refund windows (typically 14 to 30 days from purchase). If you request a refund outside this window, the platform will usually deny it. Request refunds immediately if you believe you were overcharged or charged by mistake. Tocancel recommends keeping transaction receipts for at least 90 days.

Mistake five: not escalating to the ACCC if the platform refuses unfairly

If your platform or HoYoverse refuses to refund a clearly faulty or unauthorised charge, you have the right to escalate to the Australian Competition and Consumer Commission (ACCC). Do not give up after one refusal. Document all your communications and file a complaint with the ACCC if the company acts unfairly.

How to escalate if HoYoverse or your platform refuses to help

If HoYoverse or your platform provider refuses your cancellation or refund request without valid reason, you have legal remedies. Tocancel encourages you to escalate confidently.

Lodge a complaint with the ACCC

The Australian Competition and Consumer Commission is the federal regulator that enforces Australian Consumer Law. If a company refuses a refund you are legally entitled to, the ACCC can investigate.

File a complaint at https://www.accc.gov.au/consumers/complaints. Provide your purchase evidence, cancellation records, and all correspondence with HoYoverse or the platform. The ACCC typically acknowledges complaints within 5 business days and investigates within 30 days.

Contact your state consumer protection office

Each Australian state has a consumer protection agency (for example, the Office of Fair Trading in NSW, Consumer Affairs Victoria, or the Australian Consumer Law regulator in your state). They can intervene on your behalf if the company is located in or operates within your state. Your state office can also issue warnings or enforcement action if the company is systematically refusing lawful refunds.

Dispute the charge with your bank or payment provider

If HoYoverse or the platform refuses to refund an unauthorised or faulty charge, you can dispute it with your bank or credit card provider. Contact your financial institution and request a chargeback or reversal. Provide your bank with all evidence: the original charge, HoYoverse's refusal email, and your cancellation proof. Banks typically resolve disputes within 20 to 30 business days.

Seek advice from a community legal centre

If the amount is substantial or the situation is complex, contact your nearest community legal centre. Many Australian community legal services offer free advice on consumer disputes. They can review your case and help you decide whether to pursue further action. Tocancel recommends seeking free legal help before paying for private advice.

Key checklist before and after cancelling

Use this checklist to ensure you cancel correctly and protect yourself against unexpected charges or disputes.

Compare cancellation methods by platform

Each platform has different cancellation steps and refund timelines. This table summarises your options.

Best option: Apple App Store and Epic Games offer the longest refund window (14 days) and fastest processing (5-10 business days).

Get help cancelling with tocancel

Cancelling a gaming subscription should not be complicated or stressful. Tocancel has helped thousands of Australian consumers cancel Honkai Star Rail, request refunds, and understand their consumer rights. If you encounter resistance from HoYoverse or your platform, Tocancel is here to guide you through escalation and ensure you get the outcome you deserve under Australian Consumer Law.

Visit Tocancel today to access templates for refund requests, escalation guides, and advice specific to your situation. Whether you are cancelling because of unexpected charges, gameplay dissatisfaction, or simply moving on, Tocancel will walk you through every step with clarity and confidence. Your consumer rights are not optional. You have the power to cancel, and Tocancel ensures you exercise it correctly.