Cancel Honkai Star Rail: Step-by-Step Guide

How to cancel your Honkai Star Rail subscription and reclaim your money

Why your Honkai Star Rail account keeps charging you every month

Honkai Star Rail is a free-to-play gacha game published by HoYoverse, but the word "free" masks a deliberate monetisation trap that catches thousands of Irish players each month. The culprit is the Express Supply Pass: a 30-day recurring subscription priced between €4.99 and €5.99 that renews automatically unless you actively cancel it. Unlike one-off in-app purchases, this pass silently charges your payment method every month, and most players don't realise they've activated it until they spot the recurring charge on their bank statement. At Tocancel, we've helped countless gamers understand what they're paying for and how to stop the charges before they pile up. This guide explains your rights, shows you exactly how to cancel, and walks you through reclaiming any money you're owed.

How the express supply pass traps you into monthly spending

The Express Supply Pass delivers 300 Oneiric Shards (premium currency) upfront and 90 Stellar Jade daily throughout the 30-day cycle. Sounds generous until you realise the pass renews automatically unless you cancel it. The renewal terms are tucked into small print within the in-app store, and HoYoverse sends minimal reminders before charging you again. Over one year, a €4.99 monthly charge totals €59.88; at €5.99 per month, you're paying €71.88 annually for currency you may not even use. Many Irish players report that they activated the pass weeks or months ago, forgot about it entirely, and only discovered the pattern when reviewing their statements.

One-off purchases versus subscriptions: knowing the difference

Honkai Star Rail offers two types of purchases. One-off bundles (like Oneiric Shard packs ranging from €0.99 to €99.99) charge you once and do not renew. The Express Supply Pass, however, is a recurring subscription that charges you on day 30, day 60, and every 30 days thereafter until you cancel it. Both sit in the same in-app store, which creates confusion. The key difference: if you don't actively cancel a recurring pass, you will be charged again. This is where Tocancel's guidance becomes essential-understanding this boundary is your first defence against unwanted charges.

Your consumer rights and what the law protects

Under Irish consumer law, you have explicit rights when dealing with recurring online charges.

What the consumer rights act 2022 says about digital subscriptions

The Consumer Rights Act 2022 transposes the EU Digital Content Directive into Irish law and protects you when you purchase digital services, including in-game subscriptions. The Act requires companies like HoYoverse to obtain your explicit, informed consent before charging you for a recurring service. This means they must make the renewal terms clear and easy to understand before you buy. In practice, this means HoYoverse must clearly disclose the 30-day renewal cycle, the exact price, and how to cancel-not buried in terms and conditions, but prominently displayed during checkout. Your legal position is straightforward: if you weren't clearly informed about auto-renewal before you paid, you have grounds to dispute the charge. If HoYoverse cannot prove they showed you the renewal terms prominently, you may be entitled to a refund under the Consumer Rights Act 2022.

Right to cancel within a cooling-off period

You have a statutory right to cancel a digital subscription within 14 calendar days of purchase without penalty-provided you haven't used more than a minimal amount of the service. This cooling-off period is enforced by the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog. However, if you've already used the pass to earn significant rewards, HoYoverse may argue that you've consumed the service and therefore cannot claim a full refund. Tocancel advises submitting your cancellation request immediately and referencing your consumer rights if HoYoverse refuses a refund for charges within the 14-day window.

Right to reclaim charges outside the 14-day window

If more than 14 days have passed since your first charge, you may still dispute recurring charges if you can demonstrate that you did not explicitly consent to auto-renewal. Write to HoYoverse and cite the Consumer Rights Act 2022, explaining that you either did not see clear renewal terms or did not actively agree to auto-renewal. Many companies, including gaming publishers, reverse charges when consumers invoke consumer protection law. The CCPC backs your right to do this, and Tocancel has seen numerous successful refund claims from Irish players who formally disputed their recurring charges in writing.

How to cancel your express supply pass right now

Cancellation requires you to navigate HoYoverse's support system, which has no in-game cancellation button.

Method one: contact HoYoverse support via email

This is the official channel and the one most likely to result in a documented cancellation.

1. Open your email client and compose a new message to [email protected]
   • Subject line: "Cancel Express Supply Pass Subscription"
   • Use your registered email address (the one linked to your Honkai Star Rail account)
2. In the email body, include:
   • Your HoYoverse account username or unique player ID (found in-game under Settings > Account)
   • Your registered email address
   • A clear statement: "I request immediate cancellation of my Express Supply Pass subscription effective today."
   • Optionally: "Please confirm the date of cancellation and any outstanding charges to my payment method."
3. Send the email and retain a copy for your records
4. Expect a response within 3 to 5 business days (HoYoverse's Support team operates during European business hours)
5. Once confirmed, verify your next billing date by checking your in-game account (if the pass is no longer active, it will not reappear in your store)

Method two: use the in-game feedback option for account issues

If email support is slow to respond, you can submit a support ticket through the game itself, though this method is slower than email.

1. Launch Honkai Star Rail and log in
2. Open the main menu (click the hamburger icon)
3. Select Feedback or Contact Us
4. Choose "Account or Payment Issues" as the category
5. Write: "I wish to cancel my Express Supply Pass subscription. My account details are [username/UID]. Please confirm cancellation."
6. Submit and note the ticket number provided
7. Monitor your registered email for a response from HoYoverse Support (usually within 5 to 7 business days)

Method three: visit the HoYoverse help center

HoYoverse maintains a Help Center at support.hoyoverse.com where you can search for account and subscription management articles. Navigate to the section on payment and billing, and look for articles about cancelling recurring passes. If you find a direct cancellation link or form, use it; otherwise, the Help Center may provide additional support contact options. Tocancel recommends combining this method with email to HoYoverse Support for maximum clarity and documentation.

The pricing breakdown and what you're actually paying for

Below is a snapshot of Honkai Star Rail's main monetisation offerings as they apply to Irish players in euro.

The Express Supply Pass is the only auto-renewing subscription in Honkai Star Rail's core store. All other purchases are one-time charges. If you've cancelled the Express Supply Pass but notice another recurring charge, contact Tocancel's team or HoYoverse Support immediately-it may indicate an unauthorised charge or a secondary subscription you didn't knowingly activate.

What happens after you cancel and how to confirm it worked

Cancellation takes effect immediately, but verification requires a few steps.

Confirming your cancellation within the game

Log back into Honkai Star Rail within 24 hours of sending your cancellation email. Navigate to the Store and look for the Express Supply Pass. If it no longer shows an active countdown timer or a "Renew" button, your cancellation was successful. If it still displays as active, reply to HoYoverse's confirmation email or submit a follow-up support ticket citing your original request and HoYoverse's reference number.

Checking your payment method and billing history

Review your credit card or payment app (Apple Pay, Google Pay, PayPal) statements for the next 30 days. You should not see another charge from HoYoverse or Cognosphere (the billing entity). If a charge appears after your cancellation date, it is unauthorised and you should dispute it immediately with your bank or payment provider. Tocancel recommends screenshotting your cancellation confirmation email and attaching it to any chargeback dispute-this proves you requested cancellation in writing.

Setting a calendar reminder for your next billing date

Even though you've cancelled, mark your calendar for 30 days from today as a safety check. Log in to your game account and verify once more that no new pass has been activated. This final verification step catches any system errors or re-activation glitches that occasionally occur with gaming subscriptions. If you notice the pass has reactivated without your consent, contact HoYoverse immediately and reference the Consumer Rights Act 2022-this would constitute an unauthorised charge.

How to claim a refund for charges you didn't authorise

If HoYoverse has charged you for the Express Supply Pass after you requested cancellation, or if you were never clearly informed about auto-renewal, you have a right to dispute the charge.

Step one: request a refund from HoYoverse in writing

1. Send a formal email to [email protected] with the subject: "Refund Request for Unauthorised Express Supply Pass Charges"
2. Include:
   • Your account username and player ID
   • The date(s) of the charge(s) you dispute
   • The amount(s) charged (€4.99 or €5.99)
   • A brief statement: "I did not explicitly consent to auto-renewal and request a full refund under the Consumer Rights Act 2022."
   • A link to your bank or payment app statement showing the charge
3. Give HoYoverse 14 days to respond

Step two: dispute the charge with your bank if HoYoverse refuses

If HoYoverse does not refund you within 14 days, contact your bank's dispute team (usually found in your online banking portal under "Disputes" or "Claims"). Explain that you did not authorise recurring charges and provide your cancellation email from HoYoverse. Your bank will investigate and, in most cases, will reverse the charge. Banks take consumer protection seriously and often side with customers in disputes involving unclear subscription terms.

Step three: escalate to the CCPC if the dispute fails

If your bank fails to reverse the charge or HoYoverse disputes your bank's decision, you can file a complaint with Ireland's Competition and Consumer Protection Commission. Visit www.ccpc.ie and select "Make a complaint." Provide details of your original purchase, cancellation request, and the refused refund. The CCPC has statutory authority to investigate unfair contract terms and can compel HoYoverse to refund you. This step is free and doesn't require a lawyer. Tocancel has seen the CCPC enforce consumer rights in dozens of cases involving gaming subscriptions, and your case is winnable if you have written evidence of your cancellation request.

Common mistakes that delay or prevent successful cancellation

Cancellation seems straightforward, but small errors can leave you still paying.

Mistake one: expecting in-game cancellation options that don't exist

Many players assume that cancelling a subscription happens in-game, similar to cancelling a streaming service through an app. Honkai Star Rail has no in-game subscription management menu. The only way to cancel is via email to HoYoverse Support or through their Help Center. Submitting a cancellation request in the in-game Feedback box is slower and less reliable than emailing [email protected] directly. Use the email address every time.

Mistake two: cancelling through your payment app instead of HoYoverse

Some players try to cancel by disabling the subscription in their Apple Subscriptions, Google Play Subscriptions, or PayPal settings. While this technically stops the charge, HoYoverse's records still show your subscription as active, and the company may reactivate the pass or dispute refund requests. Always contact HoYoverse directly so they cancel the subscription on their end. This creates a paper trail and prevents re-activation.

Mistake three: not requesting a refund for the current billing cycle

Cancelling the subscription stops future charges, but it does not automatically refund your most recent charge. If you cancel on day 5 of a 30-day cycle, you've paid €4.99-€5.99 for 25 days you won't use. Email HoYoverse and ask for a refund for the current billing period. Many players don't ask, assuming the charge is non-refundable, but consumer law in Ireland supports refund claims for unused portions of a service. Tocancel recommends always asking for a refund in your cancellation email-the worst they can say is no.

Mistake four: forgetting to document your cancellation request

If you send a cancellation email, screenshot it and save the response confirmation. If you use the in-game Feedback form, write down the ticket number and date. Without documentation, you have no proof of your cancellation request if a dispute arises later. This evidence becomes crucial if you need to file a chargeback with your bank or complain to the CCPC.

Comparing cancellation: when to keep versus when to quit

Before you cancel, consider whether the Express Supply Pass genuinely suits your play style and budget.

The decision to cancel is personal, but Tocancel's philosophy is simple: you should never be charged for a service you don't actively want or don't remember authorising. If you're on the fence, cancel now and reactivate later if you genuinely miss the benefits. Most players find they don't miss the pass once it's gone.

Protecting yourself from future unwanted charges

Once you've cancelled the Express Supply Pass, take these steps to prevent accidentally reactivating it or falling into similar traps.

Review your HoYoverse account and payment settings

Log into your HoYoverse account via their website and navigate to Account Settings > Payment Methods. Review all payment methods linked to your account. Remove any you no longer use. Delete old credit cards or expired payment apps to reduce the risk of accidental charges.

Turn off auto-play and in-game purchase prompts

Within Honkai Star Rail, navigate to Settings > Accessibility or Settings > Privacy and disable any prompts that suggest in-app purchases or subscriptions. Fewer notifications means fewer temptations and a lower chance of accidental purchases.

Check your statements monthly

Set a calendar reminder to review your bank and payment app statements each month, specifically looking for HoYoverse and Cognosphere charges. Early detection of any unwanted charges lets you dispute them quickly, before the cooling-off window closes.

Contact details and escalation address

If you need to contact HoYoverse Support directly for cancellation or refund requests, use the following details:

HoYoverse Customer Support
Email: [email protected]
Help Centre: support.hoyoverse.com/hc/en-us
Response timeframe: 3 to 7 business days

If HoYoverse refuses your refund request, escalate your complaint to Ireland's consumer protection authority:

Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Address: Bloom House, Glasnevin, Dublin 9, D09 V4A5, Ireland
Phone: +353 (0)1 402 5555
Online complaint form: www.ccpc.ie/consumers/complaints/

Tocancel has supported thousands of Irish gamers in disputing unwanted charges and reclaiming their money from gaming subscriptions. Your situation is not unusual, and your rights are clear under Irish consumer law. If HoYoverse has charged you without clear consent, you have a legitimate claim, and Tocancel recommends pursuing it through the CCPC if the company refuses to co-operate. Document everything, remain calm, and remember: you are in control of your money and your subscriptions. Cancel confidently, request your refund in writing, and do not hesitate to escalate to the CCPC if HoYoverse blocks you. Tocancel is here to help you understand your rights and take action-visit Tocancel today for more guides on cancelling unwanted digital subscriptions.