Cancel Roll20: Step-by-Step Guide

How to cancel your Roll20 subscription and stop recurring charges

What Roll20 is and why you might want to cancel

Roll20 is a browser-based virtual tabletop platform that brings tabletop roleplaying games and board games to life online. You gain access to integrated maps, tokens, character sheets, and a marketplace for digital content. The service offers a free tier with basic features, plus three paid subscription tiers (Plus, Pro, and Elite) that unlock premium tools like dynamic lighting, expanded storage, API access, and exclusive subscriber rewards.

For game masters and frequent players, Roll20 becomes part of your campaign operations-a recurring monthly or annual cost that adds up quickly. If you've decided the platform no longer fits your budget, gaming schedule, or feature needs, cancellation is straightforward once you know the steps. At Tocancel, we help Australian consumers navigate subscription cancellations with confidence, and Roll20 is no exception.

Why cancellation matters for your budget

Subscription services like Roll20 are designed to renew automatically. Without active cancellation, you will continue to be charged month after month or year after year-even if your gaming group has moved on or disbanded. Taking control of your subscriptions is a cornerstone of financial wellbeing, and Tocancel exists to make that process clear and painless.

The financial reality of Roll20 tiers

Understanding what you are currently paying helps you make an informed decision about cancellation. Roll20 pricing varies by subscription tier and billing frequency, and Australian dollar amounts depend on exchange rates and any promotional discounts applied at purchase.

Prices above are approximate conversions and subject to currency fluctuations and local taxes. Use these figures as planning benchmarks rather than exact amounts. If you are paying monthly for Plus or Pro, you are likely paying more per month than you would on an annual plan-a key reason to review your billing cadence when you cancel.

Your consumer rights when cancelling Roll20 in australia

As an Australian consumer, you have strong legal protections when cancelling subscription services.

What the australian consumer law protects you against

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), sets out your rights when dealing with subscription services. Under the ACL, you are entitled to cancel your subscription without penalty during a cooling-off period, provided the company made it clear how to cancel when you signed up. The company must not make cancellation deliberately difficult or hide the cancellation method behind complex steps or multiple redirects.

Your legal position is clear: Roll20 must provide you with a simple, straightforward cancellation method. This means no hidden fees, no requirement to phone support (unless you choose to), and no pressure to downgrade to a lower tier instead of cancelling outright.

What you can expect from Roll20 during cancellation

Roll20 should not charge you again after you cancel, even if your subscription renewal date has not yet arrived. The company must honour your cancellation request within a reasonable timeframe-typically the same day or within 24 hours. If you cancel before your billing date, your account should downgrade to the free tier immediately, and you should not be charged for the next renewal period.

If Roll20 charges you after you have cancelled, you have the right to request a refund under Australian Consumer Law. Tocancel can guide you through that process if needed.

How to cancel your Roll20 subscription in australia

Roll20 cancellation is self-service and takes less than five minutes from your account dashboard.

Step-by-step cancellation process

1. Log into your Roll20 account at roll20.net using your email and password.
   • If you have forgotten your login details, use the "Forgot password" link on the login page to reset them.
   • Check your email inbox (and spam folder) for the password reset link.
2. Click your account name or profile icon in the top right corner of the page.
   • This opens a dropdown menu with account options.
3. Select Account from the menu.
   • You will be taken to your account settings page.
4. Navigate to the Subscriptions tab or section.
   • This displays your current subscription status, renewal date, and payment method.
5. Locate your active subscription (Plus, Pro, or Elite) and click Manage subscription or the downgrade option.
   • A menu will appear showing available subscription tiers.
6. Select the Free tier option to downgrade.
   • This stops your auto-renewal and returns your account to the free tier at the end of your current billing cycle.
   • Do not select a lower-paid tier (e.g., Plus instead of Pro) if you intend to cancel-select Free only.
7. Confirm your downgrade by clicking the confirmation button.
   • Roll20 will display a confirmation message showing your cancellation is complete.
   • You may receive a confirmation email shortly after.
8. Return to your Subscriptions tab and verify that your subscription now shows as Free or Inactive.
   • This confirms cancellation is complete.

You can cancel your Roll20 subscription at any time, even immediately after purchase, and the process takes fewer than five minutes.

If you cannot access your account

If you cannot log into Roll20 because you have forgotten your password or email address, contact Roll20 support directly at their help centre. Provide your account email, account name, and the email address you want to use for cancellation. Support should reset your access within 24 hours, after which you can follow the self-service steps above.

Do not wait for support to cancel on your behalf if you can regain access yourself-self-service cancellation is faster and leaves a clear digital record.

What happens after you cancel your Roll20 subscription

Understanding what occurs after cancellation helps you avoid surprises and manage your gaming group's transition.

Your account status after cancellation

Once you downgrade to the Free tier, your account does not disappear. You retain access to your account, campaigns, and character sheets, but you lose access to premium features like dynamic lighting, expanded storage limits, and API access. Your game library and saved content remain on Roll20 servers, and you can log in to view or archive your campaigns at any time.

You will not be charged again after your current billing period ends. Check your bank or credit card statement 5-7 days after your renewal date to confirm no charge has been applied. If a charge appears, contact your bank immediately and then Tocancel for advice on disputing it.

Notifying your gaming group

If you are a game master cancelling Roll20, inform your players that you will no longer use the platform for your campaign. This gives them time to find an alternative virtual tabletop (such as Foundry VTT, Fantasy Grounds, or Owlbear Rodeo) or transition to in-person play. You may also export your campaign data before downgrading so players can access their character information elsewhere.

Cancel your Roll20 subscription well before your next billing date so you have time to plan and transition your gaming activities.

Refunds and what you are entitled to after cancellation

Roll20 does not typically offer automatic refunds when you cancel, but you are entitled to one under certain conditions under Australian Consumer Law.

When you can request a refund

You are entitled to a refund if you cancel during Roll20's cooling-off period. Most online services allow a 14-day cooling-off period from the date of purchase, during which you can cancel and receive a full refund without penalty. This applies even if you have already used the service.

You are also entitled to a refund if Roll20 fails to deliver the service you paid for-for example, if dynamic lighting or API access has been unavailable for more than a few days, or if the service is fundamentally broken. Document any service failures with screenshots or notes of dates and times.

How to request a refund

Contact Roll20 support within 14 days of your purchase and state that you wish to cancel and receive a refund under the cooling-off period. Provide your account email, subscription tier, and the date of purchase. Roll20 should process your refund to your original payment method within 5-10 business days. If the company refuses, you can escalate your complaint to the ACCC or use a chargeback with your bank.

At Tocancel, we recommend requesting a refund in writing (via email) so you have a record of your request and Roll20's response. This evidence is valuable if you need to dispute the charge with your bank or regulator later.

Common mistakes when cancelling your Roll20 subscription

Many players and game masters cancel unsuccessfully because they miss a crucial step or misunderstand what "cancel" means on the platform.

Downgrading to a lower tier instead of cancelling

Roll20's subscription menu shows multiple tiers. Some users mistakenly select a lower-cost tier (Plus instead of Pro, for example) thinking this will cancel their subscription. This does not cancel your account-it simply reduces your charges and extends your auto-renewal. You must select the Free tier to cancel completely.

Expecting immediate cancellation after your renewal date

If you cancel after your billing date has passed, you will be charged for the next period regardless. Always cancel before your renewal date if you want to avoid the next charge. Check your subscription renewal date in the Subscriptions tab and set a phone reminder three days before that date to cancel on time.

Assuming support will handle cancellation

Roll20 support is available, but relying on support to cancel can slow things down unnecessarily. Self-service cancellation is instant and leaves a clear record. Use support only if you encounter technical problems logging in or accessing your Subscriptions tab.

Not confirming the downgrade to free tier

After you select the Free tier, you must confirm your choice. Some users click the option but do not complete the confirmation step, so their subscription remains active. Always wait for Roll20 to display a confirmation message showing "Free" or "Inactive" status before you close the page.

Visit Tocancel before attempting cancellation to double-check the current steps, as the Roll20 interface can change occasionally.

Verification checklist after you cancel Roll20

Use this checklist to confirm your cancellation is complete and you will not be charged again.

Complete all six steps within 24 hours of cancelling to ensure nothing goes wrong before your next billing cycle.

Comparison: Roll20 vs other virtual tabletop platforms

If you are cancelling Roll20 because you prefer a different platform, this comparison shows how cancellation and features differ across alternatives.

If you are cancelling Roll20 in favour of Foundry VTT or Owlbear Rodeo, you will avoid subscription commitments entirely.

What to do if Roll20 will not cancel your subscription

In rare cases, Roll20 may fail to process your cancellation request or continue charging you after you downgrade to Free.

Step 1: contact Roll20 support with evidence

Email Roll20 support and include screenshots of your account showing the Free tier status. State that you cancelled on [date], reference your support ticket number if you have one, and ask for confirmation that your account is now set to Free and will not auto-renew. Request a response within 5 business days.

Step 2: dispute the charge with your bank

If Roll20 charges you after cancellation and does not respond to your support request, contact your bank or credit card provider immediately. Explain that you cancelled your subscription but were charged anyway. Your bank can issue a chargeback-a reversal of the unauthorized charge-at no cost to you. Provide your cancellation evidence (screenshots, emails, confirmation messages) to your bank.

Step 3: lodge a complaint with the ACCC

If Roll20 refuses to refund the charge and your bank's chargeback is unsuccessful, lodge a complaint with the ACCC at accc.gov.au. Describe the cancellation you requested, the charges that continued, and the support responses you received. The ACCC can investigate whether Roll20 breached Australian Consumer Law and take action on your behalf.

You do not need to pay a lawyer or regulator fee-these services are free to Australian consumers, and Tocancel can help you understand your rights before you escalate.

Key takeaways: cancelling your Roll20 subscription

Rolling back your Roll20 subscription is a straightforward, self-service process that takes fewer than five minutes. Log in, select the Free tier from your Subscriptions tab, and confirm the downgrade. You will not be charged again, and you retain access to your account and archived campaigns at no cost.

Remember to cancel before your renewal date to avoid the next charge, and verify within 24 hours that your Subscriptions tab shows "Free" or "Inactive." If Roll20 charges you after cancellation, you have strong legal rights under Australian Consumer Law to request a refund, dispute the charge with your bank, or escalate to the ACCC.

For more detailed guidance, contact information, or help with refund disputes, Tocancel has helped thousands of Australian consumers cancel subscriptions like Roll20 with confidence and recover unauthorised charges. Visit Tocancel.com today to access our full cancellation guides and stay informed about your consumer rights.

Roll20 support and cancellation information

Roll20 does not maintain a specific Australian mailing address. All cancellations and support inquiries are handled online through your account dashboard or via the Roll20 support centre at roll20.net/compendium/community. You can also email Roll20 support directly using the contact form on their website.

Your cancellation is effective immediately once you confirm the downgrade to Free tier, even if your renewal date is weeks away. At Tocancel, we make sure you understand every step of the process so you can take action with full confidence.