Cancel Roll20: The Right Way to Keep Your Data

How to cancel your Roll20 subscription without losing your characters and data

Why you might want to cancel Roll20

Roll20 is a browser-based virtual tabletop platform that has served the remote gaming community since 2012. It allows you to host and play tabletop RPGs like Dungeons and Dragons with players anywhere in the world, complete with digital maps, character sheets, and dynamic lighting tools. You can start free, but many campaign runners upgrade to Plus, Pro, or Elite plans for additional storage and features.

If you play from the Philippines, you have likely noticed that Roll20 charges in USD and converts to PHP through your payment provider. The service works well for serious groups, but if your campaign has ended, you have switched to a different platform, or you simply want to reduce subscription expenses, there is no reason to keep paying. The good news is that cancelling Roll20 is straightforward once you know the process. Tocancel is here to walk you through every step so you do not face unexpected charges or lose access to your data unnecessarily.

Common reasons players cancel Roll20

Your campaign may have reached its natural end, or you may have found a cheaper alternative like Foundry Virtual Tabletop or FantasyGrounds. You might also be transitioning to offline-only gaming or simply cutting back on monthly subscriptions. Whatever your reason, your decision is valid, and Tocancel respects it by ensuring your cancellation is processed correctly and your data remains accessible.

What happens to your characters and campaigns when you cancel

One of the biggest concerns is whether you lose your data. The answer is reassuring: cancelling your subscription does not delete your campaigns or characters immediately. You retain read-only access to your games even after cancellation, meaning you can download your data, export character sheets, or refer to campaign notes at any time. However, if you do not log in for 12 months after cancellation, Roll20 may eventually delete your account and associated data. Therefore, before you cancel, export anything you want to keep permanently.

Roll20 pricing in the philippines

Understanding your current plan and billing cycle is essential before you cancel.

How exchange rates affect your PHP billing

Roll20 charges in USD, which means your PHP cost fluctuates with the daily USD-PHP exchange rate. In November 2025, the conversions above reflect the approximate rate, but your actual charge may vary. Check your bank or credit card statement to see the exact amount you have been charged each month. If you notice discrepancies or charges after you cancel, Tocancel recommends contacting your bank and Roll20 simultaneously to dispute them. Keep all statements as proof for any refund claim you may need to file.

Your consumer rights as a Roll20 subscriber in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in every digital subscription transaction, and understanding these rights is your first step toward confident cancellation.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, Roll20 must provide you with clear, truthful information about price, billing dates, and auto-renewal terms before you are charged. Your legal position is straightforward: you have the right to receive transparent billing information, cancel your subscription without undue barriers, and have your cancellation processed within a reasonable timeframe. Roll20 cannot charge you after you cancel, and if they do, that is a violation of your consumer rights.

The law also requires that any auto-renewal must be easy to cancel. If Roll20 makes cancellation deliberately difficult or hides the cancellation option, that violates the Consumer Act. This means that the steps to cancel must be as simple as the steps to sign up. Your role is to keep written proof of every cancellation attempt and response you receive from Roll20.

Where to escalate if Roll20 refuses to cancel

If Roll20 continues charging you after you have requested cancellation, or if they ignore your cancellation request, you have two paths of recourse. First, contact the Department of Trade and Industry (DTI) Consumer Assistance Center, which handles unfair subscription practices. Second, if payment is made via credit card or online payment provider, report the charge to your bank and request a chargeback or reversal. Tocancel advises you to gather every piece of evidence: cancellation confirmations, email timestamps, screenshots of your account showing the cancellation request, and bank statements showing charges after your cancellation date. These records are your proof if you need to file a formal complaint with the DTI.

How to cancel your Roll20 subscription step by step

Cancelling Roll20 requires you to access your account settings and follow a specific process to ensure your cancellation is recorded and processed correctly.

Step-by-step cancellation process

1. Log in to your Roll20 account at roll20.net using your email and password
   • If you have forgotten your password, click "Forgot your password" and reset it via email before proceeding
2. Navigate to your Account Settings by clicking your profile icon in the top right corner and selecting "Settings"
3. Look for the "Subscription" or "Billing" section within Account Settings
   • This section displays your current plan, next billing date, and payment method
4. Find and click the "Cancel subscription" or "Downgrade" button
   • If you want to keep free access but stop paying, select "Downgrade to Free"
   • If you want to remove your account entirely, select "Cancel subscription"
5. Confirm your cancellation by clicking "Yes, cancel my subscription"
   • Roll20 may ask why you are leaving; you can provide feedback or skip this step
6. Take a screenshot of the cancellation confirmation screen showing the date and time
   • This screenshot is your proof of cancellation and is essential if you need to dispute any charges later
7. Check your email within 5 minutes for a cancellation confirmation from Roll20
   • If you do not receive this email, log back in and verify that your subscription status has changed to "Free" or "Cancelled"

Alternative: contacting Roll20 support directly

If you cannot find the cancellation option in your settings or if the online cancellation fails, contact Roll20 support through their help center at help.roll20.net. Use this method as a backup only, because email cancellation requests can take 5 to 7 business days to process, whereas the in-account cancellation is immediate. When you email support, write clearly: "I request immediate cancellation of my Roll20 subscription effective today. My account email is [your email]. Please confirm once this is complete." Ask for a written confirmation and save that response.

What to do after you cancel Roll20

Cancelling is just the beginning; the next steps protect you and ensure a clean break from charges.

How to export your data and characters

Before your cancellation fully processes, download and save your campaign data. Log in while you still have access and export each campaign as a JSON file through the campaign settings. Save these files to your personal cloud storage or external drive. You can then import them into another virtual tabletop platform if you switch services. This way, even if Roll20 ever deletes your account, your creative work and campaign notes remain yours.

Monitor your bank account for surprise charges

Set a reminder on your calendar to check your bank or credit card statement on your previous billing date. If Roll20 charges you again after you cancelled, contact your bank immediately to report the unauthorized charge. Explain that you cancelled your subscription and provide the screenshot of your cancellation confirmation. Your bank can initiate a chargeback within 60 days of the unauthorized charge in most cases. Simultaneously, contact Tocancel or the DTI if the charges continue. Do not delay; the sooner you report it, the stronger your case.

Verify your subscription status after 24 hours

Log back into your Roll20 account one day after cancellation and confirm your plan now shows "Free" or "Inactive." If it still shows an active paid plan, your cancellation did not go through. In this case, repeat the cancellation steps immediately or contact support. Many subscription cancellations fail silently, so this verification step is crucial and takes only two minutes.

Refund policy and how to claim a refund

Roll20's refund eligibility depends on when you cancel relative to your billing date.

When Roll20 will refund your money

Roll20 typically does not offer refunds for partial months if you cancel mid-cycle. However, if you cancel within 24 hours of your billing date, Roll20 may refund the charge. If they charged you in error (duplicate charges, unauthorized billing, or technical glitches), they must refund the erroneous amount. Your best path to a refund is to cancel as close to your renewal date as possible so you minimize the unused time on your current billing cycle.

How to request a refund from Roll20

If you believe you are owed a refund, email Roll20 support at [email protected] with this information: your account email, the date of the charge you want refunded, the amount in USD and PHP, and your reason (for example, duplicate charge or unauthorized billing). Include your bank statement or credit card screenshot showing the charge. Roll20 typically responds within 3 to 5 business days. If they refuse, escalate to your bank and request a chargeback. Tocancel advises you to keep all correspondence; if this escalates to the DTI, your email trail is vital proof that you attempted to resolve it directly first.

Common mistakes people make when cancelling Roll20

Many players cancel and then panic, believing their data is lost forever. In reality, most cancellation problems stem from a few avoidable mistakes that leave you vulnerable to continued charges or confusion.

Mistake 1: cancelling without exporting your campaigns first

Once you cancel, your access to dynamic lighting and hosting tools ends, though your read-only access remains. If you do not export your campaign data before cancelling, you may struggle to retrieve it later. Always export first, cancel second. This takes 10 minutes and gives you peace of mind.

Mistake 2: forgetting to take a cancellation screenshot

Without proof of your cancellation timestamp, you cannot dispute charges that arrive after you cancel. Screenshot the confirmation message and email confirmation from Roll20. Store these in a folder labeled "Roll20 Cancellation." If you ever need to file a complaint with the DTI or your bank, this screenshot is your evidence that you acted in good faith to stop the charges.

Mistake 3: not checking your account 24 hours after cancellation

Automated cancellations sometimes fail without notifying you. A quick login the next day confirms your status changed to "Free." If it did not, you can catch the error early and fix it before you are charged again. Tocancel recommends setting a phone reminder for this check so you do not overlook it.

Mistake 4: downgrading instead of cancelling if you meant to cancel entirely

Roll20 offers "Downgrade to Free" as an option during cancellation. If you select this, you keep a free account but stop paying. If your intention is to stop using Roll20 altogether, select full cancellation instead. Downgrading can be misinterpreted as a service change rather than an exit, which may lead to confusion if you are charged again in the future.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and your data is safe.

Should you cancel or downgrade Roll20?

The choice between cancelling and downgrading depends on your situation and whether you want to stay connected to the Roll20 community.

Reasons to downgrade instead of cancelling

If you enjoy Roll20 but do not want to pay right now, downgrade to the free tier. You keep your account, campaigns, and characters. You can access past campaigns in read-only mode, watch other games, and rejoin whenever you want. Your friends can still see you in the community. This is ideal if you are taking a break from active gaming but want to preserve your presence and data.

Reasons to cancel entirely

Cancel completely if you do not plan to return, want to sever all ties with the platform, or no longer want Roll20 to host your data. After cancellation, you lose hosting and dynamic lighting permanently, though your read-only archives remain for 12 months. Full cancellation is the right choice if you have switched to a different virtual tabletop and do not need Roll20 access anymore. Tocancel recommends full cancellation if you are trying to cut subscriptions and will not miss Roll20's features.

How to compare Roll20 with alternatives

Before you cancel, consider whether a competitor better suits your needs and budget.

Comparing value for philippines-based players

If you are in the Philippines, the USD-to-PHP conversion can add up over time. A ₱621 monthly charge for Roll20 Pro is roughly equivalent to a one-time ₱2,825 purchase of Foundry, which breaks even in just five months. If your group plans to play for a long time, a one-time purchase platform may save you money and headaches. Tocancel has helped thousands of consumers make this kind of cost-benefit decision, and the most important factor is honest assessment of how long you plan to play and which platform your group prefers.

Contact information for cancellation and disputes

If your cancellation is not processed or you need to escalate a dispute, here is where to reach out.

Roll20 support channels

Email Roll20 support at [email protected] or visit help.roll20.net to submit a ticket. Response times are typically 3 to 5 business days. For urgent issues, try contacting them through their social media pages, though this is not guaranteed to be faster. Always include your account email, the date of any charges in dispute, and what you want resolved.

Philippine consumer protection escalation

If Roll20 does not respond or refuses to honour your cancellation, file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance Center. You can visit the DTI website, call their hotline, or visit a regional DTI office. Provide your cancellation evidence, bank statements, and all correspondence with Roll20. The DTI handles unfair business practices and subscription disputes under the Consumer Act of the Philippines. Tocancel strongly advises you to attempt direct resolution first, but do not hesitate to escalate if Roll20 ignores your requests.

Bank and payment provider dispute options

If Roll20 charges you after cancellation, report it to your bank or credit card issuer immediately. Most banks allow you to dispute charges within 60 days. Provide your cancellation screenshot and the unauthorized charge as evidence. Your bank can initiate a chargeback, which forces Roll20 to refund you or prove the charge was authorized. Tocancel recommends this as your fastest path to a refund if Roll20 billing support is unresponsive.

Summary: taking control of your Roll20 subscription

Cancelling Roll20 is straightforward when you follow the right steps and know your consumer rights. The Consumer Act of the Philippines protects you from unauthorized charges and requires Roll20 to honour your cancellation within a reasonable timeframe. Export your campaigns first, cancel through your account settings, screenshot the confirmation, verify your status 24 hours later, and monitor your bank statement on your old billing date. If problems arise, escalate to your bank or the DTI.

Your data is safe after cancellation; you retain read-only access to your campaigns for 12 months, giving you time to export anything you need. Whether you downgrade to free or cancel entirely is your choice, but Tocancel recommends full cancellation only if you do not plan to return. Remember, you have the right to transparent billing, easy cancellation, and refunds for unauthorized charges. Do not let a company keep charging you out of confusion or inertia. Tocancel has helped thousands of consumers cancel subscriptions they no longer use, and you can do this with confidence. Take action today, protect your wallet, and reclaim control of your digital life.