Cancel Les Mills: Step-by-Step Guide

How to cancel your Les Mills subscription in australia

Why cancel Les Mills and what you need to know first

Les Mills is a global fitness brand that delivers instructor-led workout classes through two main channels: in-person at partner gyms and via LES MILLS+, their direct digital streaming platform. Whether you subscribed to LES MILLS+ directly or access Les Mills classes through your gym membership, your cancellation process and rights differ based on how you pay.

You might want to cancel for several reasons: unexpected price increases, unused subscription features, switching to a different fitness service, or changes to your fitness priorities. Whatever your reason, you have clear cancellation rights under Australian Consumer Law, and Tocancel is here to guide you through every step with confidence.

The key distinction: if you subscribed directly to LES MILLS+ through their website or app, you manage your cancellation with them. If you access Les Mills classes through a partner gym or third-party app store (Apple App Store, Google Play), your billing and cancellation go through that intermediary instead. Understanding which applies to you is the first step to cancel successfully.

How Les Mills subscriptions work in australia

Les Mills subscriptions renew automatically on a monthly or annual cycle, depending on your chosen plan. Once you pay for a billing period, you retain access until that period ends, even if you cancel immediately. The company's standard policy does not refund unused time after purchase, though Australian Consumer Law may protect you in specific circumstances.

Your renewal date is critical: if you cancel before it arrives, no further charges occur. If you cancel mid-cycle, you lose access to paid content without recovering your money, unless you have grounds for a consumer claim under the Australian Consumer Law.

Why cancellation timing protects your money

Cancelling early in your billing period means forfeiting access to the content you have already paid for. Cancelling just before your next renewal date costs you nothing and stops future charges immediately. Recording your exact renewal date in your phone calendar or email confirmation is the single most important step to protect yourself from unwanted charges.

Your cancellation options and which one suits you

Les Mills offers multiple paths to cancel, depending on how you subscribed and which platform you use.

Direct cancellation methods for LES mILLS+ subscribers

The fastest and most convenient option is online cancellation through your LES MILLS+ account. You control the entire process and receive immediate confirmation. If you prefer a documented paper trail or cannot access your account, postal cancellation provides legal certainty, though it takes longer.

How to cancel your Les Mills subscription online

Online cancellation through your LES MILLS+ account is the quickest and most straightforward method for direct subscribers.

Step-by-step online cancellation

1. Log in to your LES MILLS+ account
   • Go to the LES MILLS+ website or open the mobile app
   • Enter your email address and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings
   • Look for a profile icon or menu in the top right corner
   • Select "My Account" or "Account Settings"
   • Scroll down to find "Subscription Details" or "Billing Information"
3. Find your subscription section
   • You should see your current plan (Base or Premium) and next renewal date
   • Look for a "Cancel Subscription" or "Manage Subscription" button
4. Select the cancel option
   • Click on "Cancel Subscription"
   • You may be asked to confirm your reason for cancelling (this is optional feedback, not required to proceed)
   • Les Mills may offer you a discount or pause option; you can decline if you want to cancel fully
5. Confirm your cancellation
   • Review the confirmation message, which should show your access ending on your current billing period's final day
   • Screenshot or save this confirmation for your records
   • Check your email inbox (including spam) for a cancellation confirmation email within a few minutes
6. Verify your account status
   • Return to your "Subscription Details" page to confirm your status shows "Cancelled" or "Active until [date]"
   • If the status does not update within 24 hours, contact Tocancel's support or email Les Mills directly

Save your cancellation confirmation email and screenshot. You will need this proof if you dispute any charges or file a consumer complaint later.

Cancelling if you subscribed through a partner gym or app store

If you pay for Les Mills through your gym membership or a third-party platform (Apple App Store, Google Play), you cannot cancel through the LES MILLS+ website. Instead, you must cancel through the service that charges your card.

1. Identify who charges your card
   • Check your bank or credit card statement for the merchant name
   • If it says "Apple Inc." or "Google LLC", follow the app store process below
   • If it shows your gym's name, contact your gym directly
2. For Apple App Store subscriptions
   • Open the App Store app and tap your profile icon at the top right
   • Select "Subscriptions"
   • Find "LES MILLS+" and tap it
   • Tap "Cancel Subscription" and confirm
   • You will receive a confirmation email from Apple
3. For Google Play subscriptions
   • Open Google Play and tap your profile icon at the top right
   • Select "Payments and subscriptions" then "Subscriptions"
   • Find "LES MILLS+" and tap it
   • Tap "Cancel subscription" and confirm your reason (optional)
   • You will receive a confirmation email from Google
4. For gym-based subscriptions
   • Contact your gym's membership desk during business hours
   • Ask them to cancel your Les Mills add-on or included access
   • Request a cancellation confirmation email
   • Verify on your next billing statement that the charge no longer appears

Tocancel recommends confirming cancellation with the intermediary (Apple, Google, or gym) in writing via email so you have a record if a charge appears later.

Cancelling by email or postal mail

If you prefer written documentation or cannot access your online account, you can cancel by sending a formal request to Les Mills.

Email cancellation

Email is faster than postal mail and creates an immediate written record. Send your cancellation email to Les Mills' customer support address. Include the following information in your email:

• Your full name as it appears on your account
• Your email address associated with your LES MILLS+ subscription
• Your account number (if you have it; check your billing confirmation or invoice)
• A clear statement: "I am cancelling my LES MILLS+ subscription effective immediately" or "effective on [your next renewal date]"
• Your preferred cancellation date (ideally the day before your next renewal to avoid extra charges)

Expect a response within 2 to 5 business days. Save the confirmation email; you will need it if any charges appear after cancellation.

Postal mail cancellation

Postal mail provides the strongest legal record. Post your cancellation request to the following address, and keep a copy for your records:

Les Mills
PO BOX 3998
Manuka ACT 2603
Australia

Alternatively, you can send mail to their office address:

Les Mills
38 Thesiger Court
Deakin ACT 2600
Australia

Your letter should include the same information as an email: your full name, email, account number, and a clear statement that you are cancelling your subscription. Send it via Australia Post with tracking if possible. Postal cancellation typically takes 7 to 14 business days to process, so plan accordingly if you want to avoid charges on your next renewal date.

Tocancel advises sending your postal request at least 10 business days before your renewal date to ensure it arrives and processes in time.

Your rights under australian consumer law

Australian Consumer Law (part of the Competition and Consumer Act 2010) protects you when cancelling subscriptions and pursuing refunds.

What australian consumer law says about automatic renewals

Your legal position: Australian Consumer Law requires that companies obtain your express informed consent before charging you for an automatic renewal. The company must also provide you with a simple, accessible way to cancel. Les Mills must honour your cancellation request without obstruction.

If Les Mills charges you after you have cancelled, you have the right to request a refund for those unauthorised charges. The company must respond to your refund request within a reasonable time (typically 30 days). If they refuse unreasonably, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC), which enforces these laws.

Your refund rights

Australian Consumer Law does not automatically entitle you to a refund for unused time on a cancelled subscription, provided you cancelled outside any cooling-off period. However, you have strong protections in these situations:

• Cooling-off period: if you subscribed recently (within 10 business days for online purchases), you have a statutory cooling-off right and can cancel for a full refund, no questions asked
• Misleading terms: if Les Mills advertised an unlimited cancellation option but makes it deliberately difficult or impossible to cancel, this breaches Australian Consumer Law
• Service failure: if Les Mills fails to deliver the service you paid for (e.g., the app crashes and is unusable for weeks), you may claim a refund for the defective period
• Unauthorised charges: if you cancelled but Les Mills continues charging you, every charge after cancellation is unauthorised and refundable

In practice, if Les Mills refuses a refund you believe is justified, you can escalate your complaint to the ACCC or a relevant dispute resolution scheme. Tocancel recommends keeping all cancellation confirmations and billing statements to support any claim.

What happens after you cancel

Cancelling can feel uncertain, especially when you are unsure whether the company has processed it. Here is what to expect and how to protect yourself.

Immediate changes to your account

Once you cancel, your access to LES MILLS+ content continues until the end of your current billing period. You will not lose access mid-month or mid-year; instead, your subscription "runs out" on your renewal date. This means you can continue using the service until that date arrives, even though you have cancelled.

Your payment method remains on file with Les Mills for billing purposes. The company will not charge it again after your cancellation is processed, provided you cancelled before your next renewal date.

Monitoring your cancellation and protecting yourself from surprise charges

Do not assume cancellation is complete based on one email or confirmation. Take these steps to verify:

• Check your account status 48 hours after cancelling: log in to your LES MILLS+ account and confirm your subscription status shows "Cancelled" or "Active until [date]"
• Set a calendar reminder for one week after your renewal date should have occurred: check your bank or credit card statement to confirm Les Mills did not charge you
• If an unexpected charge appears, dispute it immediately with your bank or card provider and forward your cancellation confirmation to them
• Save all cancellation confirmations indefinitely; consumer disputes can take months to resolve

Tocancel has helped thousands of consumers catch and reverse unwanted charges by monitoring their statements closely after cancellation.

Common mistakes to avoid when cancelling

Cancelling a subscription can be stressful, and small oversights can leave you vulnerable to unexpected charges and refund disputes.

Mistake one: cancelling too late in your cycle

If you wait until the day of your renewal to cancel, your payment may process before your cancellation request is received and confirmed. This is especially true for postal mail, which can take 10 to 14 days. Calculate backwards from your renewal date and cancel at least 5 to 10 business days before it arrives.

Mistake two: assuming the confirmation email means it is done

A confirmation email is a good sign, but it is not absolute proof that your subscription has been cancelled. Access your account settings 24 to 48 hours later and verify your subscription status shows "Cancelled" or displays your cancellation date. If the status still shows "Active", contact Les Mills immediately.

Mistake three: deleting confirmation emails

Keep your cancellation confirmation emails forever, or at least for 2 years. If a charge appears months later and Les Mills disputes your claim, your email is your strongest proof that you cancelled. Store emails in a dedicated folder or print them as a backup.

Mistake four: cancelling through the wrong channel if you subscribed via a third party

If your bank statement shows charges from Apple, Google, or your gym, do not try to cancel directly with Les Mills. Cancel through the intermediary that charges your card. Cancelling in the wrong place wastes time and leaves your subscription active.

Mistake five: not checking your bank statement after cancellation

The most common post-cancellation error is failing to verify that charges have stopped. Set a phone reminder to check your next statement 2 to 3 weeks after your renewal date. If Les Mills charged you after cancellation, report it to your bank immediately.

Comparing cancellation methods at a glance

Choosing the right cancellation method depends on your priorities: speed, documentation, or convenience.

Tocancel recommends online cancellation as the best balance of speed and simplicity for most subscribers, followed by email if you want a stronger written record.

Key takeaways and your next steps

Cancelling your Les Mills subscription in Australia is straightforward when you understand your options and your rights. You have multiple cancellation methods available, from instant online cancellation to documented postal mail. Australian Consumer Law protects your right to cancel easily and shields you from unauthorised charges. The most important steps are: confirm your renewal date now, cancel at least 5 to 10 business days before that date, save all confirmation emails, and verify your account status before your next billing cycle arrives.

If Les Mills refuses to cancel your subscription or continues charging after you have cancelled, escalate your complaint to the Australian Competition and Consumer Commission (ACCC). You can lodge a complaint on the ACCC website (accc.gov.au) or contact them by phone. Tocancel has helped thousands of consumers cancel gym and fitness subscriptions, dispute unwanted charges, and recover refunds by taking confident action early.

Start your cancellation today by logging into your LES MILLS+ account or sending an email to their support team. Do not delay: the sooner you cancel, the sooner you stop future charges. If you have any doubt about your cancellation status, contact Tocancel for guidance or escalate to the ACCC. Your money and your time are worth protecting.