Cancel Les Mills: Step-by-Step Guide

How to cancel Les Mills in malaysia and stop unwanted charges

What is Les Mills and why malaysians cancel

Les Mills is a fitness brand that offers structured workout programmes such as BODYPUMP, BodyBalance, and indoor cycling classes. What most Malaysians actually pay for is LES MILLS+, a recurring digital subscription that gives you access to more than 2,000 on-demand workout videos with new sessions added weekly. You stream these classes from home at your own pace, which explains why it appeals to people in Malaysia who live far from a physical gym or have unpredictable schedules.

The frustration starts here: many members sign up for a free trial, forget the renewal date, and only notice the recurring charge weeks later on their bank statement. That moment-realizing you have been charged for a service you stopped using-is the main reason people search for cancellation help. This is exactly what Tocancel exists to solve: giving you clear, step-by-step guidance so you can cancel without confusion or delay.

How the subscription works and what you are actually buying

LES MILLS+ Premium is a monthly subscription service. You gain unlimited access to on-demand fitness classes, including all major Les Mills formats. New content uploads every week, so theoretically the library keeps growing. The service operates on automatic renewal: your subscription renews each month unless you cancel before the next billing date. No minimum commitment period is stated in the terms, which means you can cancel anytime, even after your first month.

The pricing is set in USD on the international service, though you will see it converted to Malaysian ringgit (RM) depending on your payment method and location. According to published data, LES MILLS+ Premium costs approximately $14.99 USD per month, which translates to around RM71 based on current exchange rates. However, exchange rates fluctuate, so your actual charge may vary slightly month to month.

Understanding what you signed up for-and when your renewal is due-is the first step to cancelling with confidence. Write down your renewal date now and check your email for the last receipt, because you will need this information when you contact support or cancel through your account.

Why people cancel Les Mills in malaysia

Members cancel for several common reasons: they forget they have an active subscription after signing up for the free trial, they switch to a local gym membership, they lose interest in the workout style, or they simply cannot afford to keep paying. Some cancel because they prefer live classes over recorded ones, or because they find the class library repetitive after a few months. Whatever your reason, you have the absolute right to cancel anytime, and Tocancel is here to walk you through the process so you do not get stuck with unwanted charges.

Your pricing and payment breakdown

Knowing exactly what you pay and when helps you spot charges and cancel with proof in hand.

The key point: once your free trial ends (or if you skip the trial and pay immediately), your subscription automatically renews on the same date each month unless you actively cancel before that date. There is no grace period after the charge goes through, so you must cancel before the renewal date, not after. Tocancel recommends cancelling at least 2-3 days before your renewal date to ensure the request processes in time.

Should you cancel or keep your Les Mills subscription

This section helps you decide whether cancellation is right for you or whether you should pause and reconsider.

Reasons to keep your subscription

Keep Les Mills if you use the app at least 2-3 times per week, enjoy the variety of class formats, and have no competing gym membership. The service is convenient if you travel frequently within Malaysia or internationally, because your access follows you and you do not need to visit a physical studio. Keep it also if you like the community features, such as leaderboards and class streaks, which motivate you to stay consistent. And if you have already paid upfront for an annual plan, you might choose to use all of it rather than cancel midway and lose that investment.

Reasons to cancel your subscription

Cancel if you have not logged in for 3 or more weeks, if you have joined a local gym that offers Les Mills classes live, if the RM71 monthly charge no longer fits your budget, or if you prefer instructor-led classes in person. Cancel also if you signed up for the free trial, used it once, and realize the workout style is not for you. You have zero obligation to keep paying, and you should never feel guilty about cancelling a subscription that is not delivering value. This is where Tocancel can help: we have guided thousands of Malaysian consumers through gym cancellations, and we know that a clean, confident cancellation is always the right choice if you are not using the service.

How to cancel Les Mills step by step

There are three ways to cancel your Les Mills subscription: through the official website, through the App Store (if you subscribed on iOS), or through Google Play (if you subscribed on Android). The method you use depends on where you signed up.

Step 1: find out where you subscribed

Before you cancel, identify which platform holds your subscription. Check your bank statement or email for the last charge. If the charge says "Les Mills" or "LES MILLS+", you subscribed directly on the website. If it says "Apple Inc." or "App Store", you subscribed through iOS. If it says "Google" or "Google Play", you subscribed through Android. This matters because each platform has a different cancellation process, and you must cancel where you subscribed or the cancellation will not work.

1. Open your bank app or email and find your latest Les Mills charge
   • Note the exact name shown on the charge (Les Mills, Apple, or Google)
   • Take a screenshot of this charge for your records
   • Write down the charge date so you know your renewal schedule
2. Once you have identified the platform, follow the steps below for that specific method
   • Do not try to cancel on a different platform; it will not work

Cancel through the Les Mills website

If you see "Les Mills" or "LES MILLS+" on your bank statement, your subscription is linked directly to your Les Mills online account. This is the fastest cancellation method and gives you immediate confirmation.

1. Go to lesmills.com and sign in to your account with your email and password
   • If you forget your password, click "Forgot password" and follow the email link to reset it
2. Navigate to My Account or Account Settings (usually in the top-right menu)
   • Look for a section labeled "My Subscriptions", "Billing", or "Membership"
3. Click the subscription you want to cancel
   • If you have multiple subscriptions, select only the one you want to remove
4. Click "Cancel Subscription" or "End Subscription"
   • Les Mills may show you a retention offer or discount; you can ignore this if you are certain you want to cancel
   • Do not let a discount persuade you to stay if the service is not right for you
5. Confirm the cancellation
   • A pop-up or new page will ask "Are you sure?"; click "Yes" or "Confirm"
   • Immediately take a screenshot of the confirmation message, which will show your cancellation date and any remaining access period
6. Check your email for a cancellation confirmation within 10 minutes
   • If you do not receive an email, return to your account to verify the subscription is marked "Cancelled" or "Active until [date]"

You will typically retain access to Les Mills content until the end of the billing cycle you have already paid for. So if you cancel on the 15th and your renewal was due on the 20th, you will lose access on the 20th, not immediately. This is fair: you have paid for content through that date, so you keep it. Write down the cancellation date and the date your access ends so you remember.

Cancel through apple app store (iOS)

If your charge shows "Apple Inc." or "App Store", you subscribed using your iPhone, iPad, or Mac. Apple handles the subscription and billing, not Les Mills directly. You must cancel through Apple's settings, not through the Les Mills app.

1. Open the Apple App Store app on your iOS device
   • If you are on Mac, open the App Store app from your Applications folder
2. Tap your user icon in the top-right corner
   • On Mac, click "Account Settings" in the top menu bar
3. Tap "Subscriptions" (or "Account Settings" then "Subscriptions")
   • You will see a list of all your active app subscriptions
4. Find "Les Mills+" or "LES MILLS+" in the list and tap it
   • If you do not see it here, scroll down; it might be listed under a different name
5. Tap "Cancel Subscription" or "Edit Subscription"
   • A menu will appear with options; select "Cancel Subscription"
   • Apple will ask if you want to try a cheaper plan or confirm cancellation; select "Confirm Cancellation"
6. Take a screenshot of the confirmation page, which will show your access ends on a specific date
   • You will keep your Les Mills access until that final date
7. Check your Apple account email for a cancellation receipt within a few minutes

Apple processes cancellations instantly, so your subscription should be marked "Cancelled" or "Will expire on [date]" immediately after you confirm. If you change your mind within 15 minutes, you can often re-subscribe through the same menu without losing data.

Cancel through google play (Android)

If your charge shows "Google" or "Google Play", you subscribed using an Android phone, tablet, or Chromebook. Google manages the subscription and payment, so you cancel through Google Play settings, not the Les Mills app.

1. Open the Google Play Store app on your Android device
   • If you do not see it on your home screen, search for "Play Store" in your apps
2. Tap your profile icon in the top-right corner
   • It looks like a small circle with your initial or profile picture
3. Select "Manage subscriptions" or "Payments and subscriptions"
   • You will see a list of all your active subscriptions
4. Tap "Les Mills+" or "LES MILLS+" to open the subscription details
   • If it does not appear, make sure you are logged in with the same Google account you used to subscribe
5. Tap "Cancel subscription"
   • Google will show you a cancellation reason form; you can skip this or select a reason
   • Confirm by tapping "Cancel subscription" again on the final prompt
6. Immediately take a screenshot showing your subscription is now marked "Cancelled" or "Expired on [date]"
   • Your access will end on the date shown
7. Look for a confirmation email from Google within 5-10 minutes

Google processes cancellations quickly, usually within minutes. Your Les Mills access will continue until the end of your current billing cycle, so you will still be able to stream classes until your final access date. Do not delete the Les Mills app immediately; keep it installed until after your access expires, so you have proof you cancelled if you need it.

What happens after you cancel Les Mills

Cancellation can feel anticlimactic, but it is important to verify that everything went through correctly.

Immediate steps after cancelling

Right after you click "Cancel", take a screenshot of the confirmation page or email. This screenshot is your proof of cancellation, and you will need it if you have to dispute a charge later with your bank or credit card company. Save this screenshot to your phone or cloud storage, not just your camera roll, so it does not get accidentally deleted.

Do not delete the Les Mills app yet. Keep it installed so you can log in periodically and verify that your cancellation is still active. Some services have technical glitches where a cancellation does not stick, and you want to catch this before the next charge goes through.

What happens to your data and access

Your Les Mills account will remain active with all your workout history, saved classes, and personal data until your current billing cycle ends. After that date, you lose access to the app and cannot stream new classes. Your account data stays in their system; if you ever resubscribe, you can log back in and retrieve your history. This means you do not need to worry about losing your workout streak or achievements; they are safe even after cancellation.

Monitor your bank statement

For the next 2-3 billing cycles after you cancel, check your bank or credit card statement closely. You should see no more Les Mills charges. If a charge appears after your cancellation date, it is a billing error, and you have the right to dispute it immediately. This is why your cancellation screenshot is so valuable: you can show your bank that you cancelled, and they will investigate the unauthorized charge.

Your refund rights under malaysian consumer law

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription, and you should understand what you are entitled to.

Refunds for paid months you did not use

If you cancel within the free trial period (usually the first 30 days), you will not be charged at all, and there is nothing to refund. However, if you cancel after your trial ends and you have already paid for a full month, your refund depends on when you cancel.

Malaysian consumer protection law does not automatically entitle you to a pro-rata (partial) refund if you cancel mid-month. Les Mills' terms state that you lose access to the service once cancellation is processed, so they typically do not refund unused days. This is standard practice in Malaysia for digital subscriptions. However, if you can prove that Les Mills failed to provide the service you paid for (for example, the app was down for a week), you may have grounds to request a partial refund.

Your legal position: The Consumer Protection Act 1999 requires that services be delivered as described. If you pay for a month and Les Mills does not deliver that month's access due to a service failure, you can contact them and request a refund or credit. If they refuse, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). However, if you simply change your mind and cancel, you will not get a refund for the unused portion.

Disputing unauthorized charges

If a charge appears on your statement after you cancelled, or if you spot a charge you do not recognize, contact your bank or credit card issuer immediately. Under Malaysian banking regulations, you have the right to dispute any transaction within a set timeframe (typically 30-90 days). Provide your cancellation screenshot, email confirmation, and a written explanation. Your bank will investigate and, if they confirm the charge was unauthorized, reverse it and refund you.

This is exactly where Tocancel can help: if you have already cancelled but a surprise charge appears, we provide templates and guidance for dispute letters so you get your money back faster. Do not accept unwanted charges; you have the law on your side.

Common mistakes when cancelling Les Mills

It is completely normal to feel unsure during the cancellation process, especially if you are doing it for the first time. Here are the pitfalls that catch most people-and how to avoid them.

Mistake 1: cancelling on the wrong platform

The biggest trap is cancelling through the Les Mills app or website when you actually subscribed through Apple or Google. For example, you download the Les Mills app, tap "Manage Subscription", but that button only takes you to your app store settings, not to a Les Mills cancellation page. You end up confused and think you cancelled when you really did not. The charge still goes through because your subscription is technically active on Apple or Google's system.

Always verify where you subscribed first by checking your bank statement. If it says "Apple Inc.", cancel through Apple settings, not Les Mills. If it says "Google", cancel through Google Play. If it says "Les Mills", cancel on lesmills.com. Cross-matching your charge to the platform is the only foolproof way.

Mistake 2: cancelling too close to your renewal date

Some people wait until the day before their renewal to cancel, thinking they will save money. In practice, Les Mills and app stores process cancellations in batch runs, not instantly. If your renewal date is the 20th and you cancel on the 19th at 11 p.m., the system may have already processed your renewal charge that morning, and you cannot reverse it immediately. By the time your cancellation request queues up, the charge is done.

Tocancel recommends cancelling at least 2-3 days before your renewal date. This gives the system time to process your request and prevents overlap. Check your account settings for the exact time your renewal runs (usually midnight UTC or your local midnight), and cancel a few days before that time.

Mistake 3: deleting the app before confirming cancellation

Once you cancel, some people immediately delete the Les Mills app to "cut the cord". This is premature. Delete the app only after your access date has passed and you have confirmed no new charge appeared on your next statement. If you delete the app too early, you lose the ability to quickly log back in and check your account status, which can be helpful if you need to prove you cancelled or if a dispute arises.

Mistake 4: not saving proof of cancellation

The confirmation email or screenshot is your legal proof. Without it, if Les Mills or your bank questions the cancellation, you have no evidence to show. Keep this proof for at least 6 months after the cancellation date. Store it in multiple places: email it to yourself, save it to cloud storage (Google Drive, OneDrive), and keep a photo on your phone. This sounds paranoid, but it is not; it is prudent.

Cancellation timeline and what to expect

Understanding the timeline helps you plan your cancellation and know when to expect access to end.

The key timeline: you cancel now, you keep access until your next renewal date, and then access cuts off automatically. You will not be charged again unless you resubscribe. If a charge appears after your cancellation date, contact Tocancel or your bank immediately to dispute it.

Comparing Les Mills to other fitness subscriptions

If you are cancelling because Les Mills is not the right fit, these alternatives might work better for you in Malaysia.

Les Mills+ sits in the mid-range for digital fitness. If you want live interaction, local studio experience is cheaper in Kuala Lumpur than online; if you want maximum budget savings, YouTube offers free alternatives. Tocancel is here not just to help you cancel, but to help you find the right service that matches your needs and budget so you do not cancel again in three months.

Common questions about cancelling Les Mills in malaysia

Can you get a refund if you cancel after your free trial ends?

No, not automatically. Once your free trial period ends and you have paid for your first month, Les Mills does not offer pro-rata refunds for unused days. However, if the service was unavailable due to a technical fault, you can request a credit or refund from support. Under the Consumer Protection Act 1999, Les Mills must provide the service as described; if they fail to do so, you have grounds for a refund. Start by emailing [email protected] with proof of the outage, and escalate to the MDTCA if they refuse.

Will Les Mills charge you again if you cancel and then resubscribe?

No. Once you cancel, your subscription is completely terminated. If you decide to resubscribe later (even a year later), you start fresh as a new customer with a new free trial period. Les Mills will not charge you immediately upon resubscription; you will go through the trial again unless you explicitly sign up for a paid plan. Your old account data is preserved, so you can log in and see your previous workout history, but billing is separate and new.

What if Les Mills charges you after you cancelled?

Contact your bank or credit card company immediately. Provide them with your cancellation confirmation email and screenshot, then dispute the charge. Your bank will investigate and, if they confirm you cancelled, they will reverse the charge within 5-10 business days. You should also email Les Mills support at [email protected] or the general support address below with your cancellation proof and ask them to confirm the charge was an error. Keep copies of all correspondence.

Can you cancel Les Mills temporarily instead of permanently?

Not formally. Les Mills does not offer a "pause" or "freeze" feature that suspends your subscription for a month and then resumes. Your options are to keep your subscription active or cancel. However, if you want to return later, you can simply resubscribe and get another free trial. Think of it as a clean break rather than a pause.

Is there a penalty for cancelling Les Mills?

No. There is no early termination fee, no cancellation penalty, and no hidden charges. Malaysian consumer law prohibits unreasonable contract terms, and Les Mills' terms are compliant: you can cancel anytime, free of charge. The only thing you lose is access to the content after your current billing cycle ends, which is fair because you have already paid for that month.

Contact information for Les Mills malaysia

If you need to reach Les Mills directly to dispute a charge, request a refund, or ask about your cancellation, here is the official contact information.

Les Mills malaysia mailing address

Les Mills Asia Pacific / Fitter Planet Sdn Bhd
Lot 3-11, Level 3, Block A
Kelana Damansara Commercial Centre
50 Jalan Carigali
Kelana Jaya
52200 Kuala Lumpur
Malaysia

Customer support channels

Email: [email protected] (Malaysian support line)
Website: lesmills.com or support.lesmillsondemand.com
In-app support: Tap "Help" or "Settings" in the Les Mills+ app to access the support portal

When you contact Les Mills, include your account email, subscription plan, and cancellation date. Keep copies of all emails for your records.

Final steps and your next move

Cancelling Les Mills is simple once you know where you subscribed and which steps to follow. Do not delay: if you have decided to cancel, doing it today prevents accidental charges and gives you peace of mind. Tocancel has helped thousands of Malaysian consumers cancel subscriptions like this one with confidence and clarity. You have the right to cancel anytime, no questions asked, and your bank and the Consumer Protection Act 1999 are on your side if anything goes wrong.

Start now by identifying where you subscribed (check your bank statement), then follow the step-by-step guide above for your platform. Save your cancellation confirmation, monitor your next statement for any unwanted charges, and you are done. If a charge appears after cancellation, Tocancel provides dispute templates and guidance to help you get your money back. The goal is simple: you should never pay for a service you do not use, and Tocancel is here to make sure you can cancel cleanly, completely, and with proof.

Your fitness journey should be on your terms, not on an automatic billing cycle that traps you. Cancel now, reclaim control of your subscriptions, and move forward.