tocancel subscription terms
Trial, renewal, cancellation routes, withdrawal and non-payment: the operating rules of a tocancel subscription.
1. Status of this page and defined terms
Last updated: 24 May 2026. This page gathers the rules that govern a subscription taken out on https://www.tocancel.com. It is a separate document from the Refund Policy, the Terms of Sale and the Privacy Policy, and a link to it sits in the footer of every page of the site.
- Operator
- Tocancel Limited (C 116018), a company incorporated under Maltese law, registration C114711, registered office at .
- Customer
- The person who subscribes on https://www.tocancel.com and whose payment method is registered against the account.
- Trial
- The opening period of 48 hours running from registration, charged at RM 4.19, during which every feature is open.
- Plan
- The recurring subscription that follows the Trial, either Monthly at RM 228.34 per month or Professional at RM 461.34 per month.
- Registered mail
- A digital registered letter sent through tocancel: certified, timestamped and recorded on blockchain.
- Customer area
- The signed-in section of tocancel.com where subscriptions, invoices, cancellations and proofs are managed.
2. What the subscription covers
The Operator runs tocancel as a digital registered mail service. An active Plan carries unlimited dispatch of Registered mail to and from more than 180 countries, plus the operations built on top of it.
- Detection of the recurring subscriptions charged to the Customer.
- Optimisation of those charges, with the alternative and the saving stated.
- Claims for sums a merchant owes the Customer.
- Cancellation of a contract, by Registered mail where the merchant requires a written notice.
- Proof: the certificate and timestamp of each dispatch, stored in the Customer area.
3. Charges and schedule
| Period | Amount | Charged |
|---|---|---|
| Trial | RM 4.19 | At registration, covering 48 hours of full access |
| Monthly plan | RM 228.34 per month | 48 hours after registration, then on the same date each month |
| Professional plan | RM 461.34 per month | 48 hours after registration, then on the same date each month |
4. Payment method and tax
Every amount displayed includes applicable taxes. VAT is applied at the rate of the country where the Customer resides, under the European rules on electronically supplied services.
Charges are taken automatically from the card (Visa, Mastercard or American Express) or from whatever other payment method was recorded at registration. By registering it, the Customer authorises tocancel in express terms to debit that method on each scheduled date.
5. Price changes
Prices may be revised. A revision is notified in writing by email no less than 30 days before it applies, and the Customer may end the subscription at no cost before the new price takes effect.
6. Notices sent to the Customer
- On registration: a confirmation email restating the date of the first charge at RM 228.34.
- Seven days before the Trial ends: a reminder giving the exact date of that first charge and the procedure for cancelling.
- After every monthly charge: a confirmation carrying the invoice and a link to customer service.
7. Cancelling the subscription
7.1 Routes
Cancellation is free, open at any time and subject to no minimum term. Four routes are available.
- In the Customer area on https://www.tocancel.com: section "My subscription", then the "Cancel my subscription" button. This route is processed on the spot.
- By email to [email protected], quoting the email address on the account.
- By tocancel Registered mail addressed to the customer service of Tocancel Limited (C 116018). One free send is provided in the Customer area for this purpose.
7.2 Effect
Cancellation bites on receipt and no charge is taken after that date. The Service stays open until the paid period runs out. Nothing is returned pro rata, save where the Refund Policy provides otherwise.
7.3 Confirmation
A written confirmation is emailed within 24 hours at most, stating the date the cancellation took effect and the date access ends.
8. Right of withdrawal, Customers in the European Union
Under European Directive 2011/83/EU, a Customer resident in the European Union has 14 calendar days from subscribing to withdraw, with no reason to give and no penalty to pay.
The right is exercised through the withdrawal form held in the Customer area, or by any written notice: email, post, or tocancel Registered mail.
Exception. Under Article L.221-28 of the French Consumer Code, and the matching provisions of other EU member states, the right falls away where the service has been carried out in full inside those 14 days, the Customer having agreed to that expressly and having expressly given up the right. That waiver is requested expressly on each Registered mail send made during the Trial.
9. Failed payments
Where a scheduled charge is declined, the following sequence runs.
- A second attempt on the same payment method within 3 days.
- An email asking the Customer to update the payment method.
- Suspension of access after 7 days without payment.
- Automatic termination of the subscription after 14 days without payment, carrying no fee and no penalty for the Customer.
Nothing is owed beyond the last month actually billed.
10. Customer service and dispute resolution
- Tocancel Limited (C 116018), Customer Service, .
- Email: [email protected].
- Average reply time: 24 business hours.
A dispute left unresolved may be taken, free of charge, to the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
11. Acceptance and record of these terms
Taking out a tocancel subscription is acceptance of these terms in full. They are restated before each payment and accepted by ticking an explicit box.
A copy travels with the registration confirmation email and stays available from the Customer area at any time.
Tocancel Limited (C 116018), registration C114711, company incorporated under Maltese law. https://www.tocancel.com. [email protected].