Cancel Les Mills On Demand: Step-by-Step Guide

How to cancel Les Mills On Demand in malaysia and avoid surprise charges

What is Les Mills On Demand and why you might want to cancel

Les Mills On Demand is a fitness streaming platform owned by Les Mills International, based in New Zealand, that has now rebranded as LES MILLS+. If you subscribed under the old name in Malaysia, you are still billed through the same account system, but you may see "LES MILLS+" on your billing statement. The service offers thousands of on-demand workout classes ranging from BODYCOMBAT to BODYPUMP, yoga, and cycling programmes that you stream to your device at home.

You pay a recurring monthly or annual subscription, your account renews automatically at the end of each billing period, and access continues until you actively cancel. Many Malaysian users enjoy the convenience of home workouts, but when life changes, gym priorities shift, or budgets tighten, your subscription can quietly drain your bank account month after month if you do not take action.

Why people cancel Les Mills On Demand

Life happens. You might have returned to the gym, started a different fitness routine, run into financial pressure, or simply stopped using the service after the first month. Whatever your reason, you have the right to cancel at any time without penalty, as stated in the LES MILLS+ terms of service.

The challenge is not whether you can cancel, but how to do it correctly so you do not get charged again. Many users in Malaysia cancel in the wrong place (for example, trying to contact the local office instead of the app) and discover they are still being billed weeks later.

The pricing you are paying in malaysia

LES MILLS+ pricing in Malaysia is listed in US dollars but converted to Malaysian ringgit (RM) at your bank's exchange rate. Your actual ringgit amount can vary slightly depending on daily currency fluctuations, which adds another layer of confusion to your bank statement.

If you signed up on a 14-day free trial, your first charge will hit your card 14 days after you created the account unless you cancel before that date. Do not wait until the final day; cancel at least 24 hours earlier to avoid any timing disputes.

Your consumer rights under malaysian law

As a consumer in Malaysia, you have clear legal protections when you cancel a subscription service like LES MILLS+.

What the consumer protection act 1999 says about subscriptions

Malaysia's Consumer Protection Act 1999 (CPA 1999) gives you the right to cancel any contract within a cooling-off period if the service was sold to you remotely (which applies to online subscriptions). Under Section 10 of the CPA 1999, you have 10 calendar days from the date you accepted the contract to cancel without giving any reason and without penalty.

This means if you subscribed to LES MILLS+ online and are still within 10 days, you can cancel and claim a full refund, even if you used the service. However, LES MILLS+ terms state that no refunds are offered once a subscription is purchased, which may conflict with consumer protection law in your jurisdiction.

Your legal position: If you are within 10 days of your purchase date, you have a statutory right to cancel and receive a full refund under CPA 1999. After 10 days, you can cancel at any time, but LES MILLS+ will not refund the current billing period.

Who to escalate to if the company refuses

If LES MILLS+ refuses to refund you or continues billing after you cancel, you can lodge a complaint with the Federation of Malaysian Consumers Association (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which enforces the Consumer Protection Act 1999.

Tocancel recommends documenting everything: screenshots of your cancellation confirmation, your billing statements showing continued charges, and emails to support. This evidence is essential if you need to escalate to KPDNKP or file a small-claims court action.

How to cancel Les Mills On Demand step by step

The correct cancellation method depends on how you originally subscribed, and this is where most people go wrong.

Check your subscription source first

Before you cancel, you must identify where you are being billed. Log into your LES MILLS+ account and check your billing history. The invoice will tell you whether the charge comes from "LES MILLS+", "Apple Inc.", or "Google Play". This single step determines where you must go to cancel.

• If your billing says "LES MILLS+" or "Fitter Planet": cancel on the LES MILLS+ website or app account settings.
• If your billing says "Apple Inc." or "App Store": cancel through your Apple account, not the LES MILLS+ app.
• If your billing says "Google Play": cancel through your Google Play account, not the app itself.

Cancelling in the wrong place is the number-one reason users keep getting billed after they think they have cancelled. Take a screenshot of your billing source right now so you know exactly where to go.

Cancel via the LES mILLS+ website or app

If you subscribed directly on the LES MILLS+ website or through their app using a credit card:

1. Open the LES MILLS+ website (my.lesmillsondemand.com) or the mobile app and log in with your email and password.
2. Go to your account settings or profile menu (usually shown as a profile icon or three horizontal lines).
3. Select "Subscription" or "Billing" from the menu options.
4. Look for a button that says "Cancel subscription", "Manage subscription", or "Edit plan".
5. Click the cancel option and follow the on-screen prompts.
   • You may see a retention offer or discount to stay; you can ignore this if you want to leave.
   • The system should ask you to confirm the cancellation.
6. After you confirm, you will receive a cancellation confirmation email within a few minutes.
7. Your access will continue until the end of your current billing period, then stop automatically.
8. Save this confirmation email as proof.

Cancel via apple app store (iOS users)

If you subscribed through the LES MILLS+ app on an iPhone or iPad using Apple billing:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "LES MILLS+" in the list and tap it.
5. Tap "Cancel Subscription" and follow the prompts.
   • Apple will show you a summary of what you are cancelling and when billing will stop.
6. Confirm your cancellation and take a screenshot of the confirmation screen.
7. You will receive a confirmation email from Apple; save this.
8. Your LES MILLS+ access will stop at the end of your current billing period.

Cancel via google play (Android users)

If you subscribed through the LES MILLS+ app on an Android phone using Google Play billing:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "LES MILLS+" and tap it.
6. Tap "Cancel subscription" and confirm your cancellation.
   • Google will ask you to confirm the cancellation date.
7. Screenshot the confirmation and check your Gmail inbox for a cancellation email.
8. Your LES MILLS+ access will end at the end of the current billing period.

What happens immediately after you cancel

You will receive a confirmation email within minutes confirming that your subscription has been cancelled. This email is critical evidence; do not delete it. Your access to LES MILLS+ will remain active until the end of your current billing period, which means you can still use the service until that date.

You will not be charged again after your current period ends. If you see another charge after your access has stopped, this is a billing error and Tocancel strongly recommends you contact support immediately with your cancellation confirmation email.

Refund policy and your chances of getting your money back

The LES MILLS+ refund policy is strict and designed to favour the company, but Malaysian consumer law provides you with additional protections.

When you can get a refund

LES MILLS+ states that no refunds are offered once a subscription is purchased. However, this blanket policy may not be enforceable under CPA 1999 if you are within the 10-day cooling-off period or if the company breached its contract.

You may have grounds for a refund if any of these apply:

• You subscribed less than 10 days ago (cooling-off period under CPA 1999).
• The service was not as described or did not work as advertised.
• You were charged after you cancelled (billing error).
• You were on a free trial and were charged before 14 days elapsed (timing error).

If you believe you are entitled to a refund, contact LES MILLS+ support with your evidence and reference the Consumer Protection Act 1999. If they refuse, escalate to KPDNKP or file a complaint with FOMCA.

When you will not get a refund

If you subscribed more than 10 days ago and are cancelling because you no longer want the service (not due to a breach or error), LES MILLS+ will not refund the current billing period. Your access will simply end when your paid period expires.

This is standard practice in the subscription industry, and Tocancel advises you to cancel immediately if you want to avoid the next charge, rather than waiting until your renewal date approaches.

Common mistakes that keep you being billed

It is frustrating to discover that you thought you cancelled but you are still being charged. These are the traps that catch most Malaysian users.

Mistake 1: cancelling in the wrong place

You cancelled your LES MILLS+ account via the website but you actually subscribed through Apple App Store. Result: you are still billed by Apple every month because Apple has no idea you cancelled the account.

Always verify your billing source before you cancel. If the invoice says "Apple Inc." or "Google Play", you must cancel there, not on the LES MILLS+ website.

Mistake 2: assuming account deletion equals cancellation

Some users delete the app or think logging out cancels their subscription. It does not. Your subscription remains active and renews on schedule regardless of whether the app is on your phone.

You must explicitly click a "cancel subscription" button in the billing settings, not just delete the app or account.

Mistake 3: waiting until the last moment

You get a renewal reminder on the 28th and decide to cancel on the 29th. By then, your card has already been charged for the next month, and you are stuck with 30 more days of a service you do not want.

Cancel as soon as you know you want to leave. Do not wait for a reminder or until you see a charge. Tocancel recommends cancelling at least 5 days before your renewal date to avoid accidental charges.

Mistake 4: not saving cancellation confirmations

You cancelled and deleted the confirmation email. Two months later, another charge appears and you have no proof you cancelled. Without this evidence, LES MILLS+ support can claim you never cancelled.

Save every cancellation email. Take screenshots of the cancellation confirmation screen. Store these in a folder or forward them to yourself for safekeeping.

What to do after you cancel

Cancelling is only half the battle. These steps protect you after the cancellation is complete.

Monitor your bank statement

For the next two billing cycles, check your bank statement and credit card transactions carefully. Look for any charges from "LES MILLS+", "Fitter Planet", "Apple Inc.", or "Google Play" related to fitness subscriptions.

If you see a charge after your access period should have ended, contact LES MILLS+ support immediately with your cancellation confirmation email. If they refuse to refund, escalate to your bank or credit card issuer and file a dispute (called a "chargeback").

Check your app access

On the day after your billing period should have ended, try logging into the LES MILLS+ app. If your cancellation worked correctly, you will see a message saying your subscription has expired or your access will be shown as inactive.

If you can still access premium content after the expiration date, this indicates your cancellation may not have processed. Contact support again with your cancellation confirmation.

Block auto-renewal reminders

Some users resubscribe accidentally because they see a promotional email offering a discount or trial. Once you cancel, unsubscribe from LES MILLS+ marketing emails so you do not get tempted back into a new subscription you did not intend to start.

You can update your email preferences on the LES MILLS+ website or click "unsubscribe" at the bottom of any promotional email.

Pricing comparison and whether you should cancel

Before you cancel, ask yourself whether the service is truly not worth the money or whether you might use it again soon.

Contact details and escalation in malaysia

If you cancel and are still being billed, or if LES MILLS+ support does not respond within 10 business days, use these official channels.

LES mILLS+ support channels

Email support is the only reliable channel for Malaysian users. LES MILLS+ does not have a dedicated phone line for Malaysia, and local support hours are not published.

• Support email: [email protected]
• Account website: my.lesmillsondemand.com
• In-app support: look for "Help" or "Contact us" in the app menu

When you email support, include your confirmation email, screenshots of the charge, and your account email address. Expect a response within 5-10 business days.

Escalate to malaysian consumer authorities

If LES MILLS+ refuses to resolve your complaint within 10 business days, escalate to:

• Federation of Malaysian Consumers Association (FOMCA): File a complaint online at www.fomca.org.my or call 1-800-888-358 (toll-free).
• Ministry of Domestic Trade and Consumer Affairs (KPDNKP): Lodge a complaint at www.kpdnkp.gov.my or visit your nearest office.

Both organisations enforce the Consumer Protection Act 1999 and can order refunds or force the company to honour cancellations.

If your bank or app store is the problem

If you cancelled on LES MILLS+ but Apple or Google continues charging:

• Contact Apple Support: support.apple.com or call Apple Malaysia
• Contact Google Play Support: support.google.com/play
• File a chargeback dispute with your credit card issuer or bank

Banks in Malaysia (Maybank, CIMB, AMBANK, etc.) have dispute resolution teams that can reverse unauthorised or duplicate charges within 30-60 days if you provide proof of cancellation.

Quick checklist before and after you cancel

Use this checklist to make sure you cancel correctly and protect yourself from surprise charges.

Final summary and how tocancel can help

Cancelling Les Mills On Demand in Malaysia is straightforward if you follow these steps: identify your billing source, cancel in the correct location, save your confirmation, and monitor your account for two months afterward.

You have legal rights under the Consumer Protection Act 1999. If you are within 10 days of purchase, you can cancel and demand a full refund. If LES MILLS+ refuses to honour your cancellation or continues billing you, escalate to FOMCA or KPDNKP and file a dispute with your bank.

The most common mistake is cancelling in the wrong place. If you subscribed through Apple or Google Play, you must cancel there, not on the LES MILLS+ website, or your subscription will continue indefinitely.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unexpected charges. If you need step-by-step guidance for any other service or platform, visit Tocancel and browse our growing library of cancellation guides. Tocancel is your trusted resource for taking control of your subscriptions and protecting your wallet.

You have the power to cancel. Take action today.