Cancel Les Mills On Demand: Step-by-Step Guide

How to cancel LES mILLS+ in new zealand and protect your rights

Understanding LES mILLS+ and your subscription options

LES MILLS+ (formerly Les Mills On Demand) is a streaming fitness platform delivering live and on-demand workout classes to your home across disciplines including Body Pump, Body Balance, RPM, and Pilates. You can access the service through multiple channels: the official LES MILLS+ website, the mobile app, or third-party platforms such as Apple App Store, Google Play, Roku, Amazon, and gym partnerships. Understanding where you subscribed is essential, because each platform operates its own billing and cancellation process.

How LES mILLS+ works

When you sign up, you choose between Base and Premium membership tiers, each available on monthly or annual billing cycles. The service grants you immediate access to hundreds of on-demand classes, with Premium members also receiving live-streamed sessions you can join in real time. Your payment method and subscription source determine your cancellation pathway and refund eligibility under New Zealand consumer law.

Subscription pricing and billing cycles

Here are the current LES MILLS+ membership options in New Zealand:

Prices are approximate in New Zealand Dollars and may vary depending on your payment method and active promotions. If you're on a free trial, mark your calendar 14 days from activation to cancel before billing begins.

Your consumer rights and what the law protects

As a New Zealand consumer, your cancellation rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Your legal position under new zealand law

The Consumer Guarantees Act requires that LES MILLS+ supply their service with due care and skill, and that the subscription performs as described. If the service fails to deliver promised features (for example, if live classes are unavailable or the app crashes repeatedly), you may have grounds to cancel and claim a refund, regardless of the company's standard cancellation policy. This is your statutory right and does not depend on the company's goodwill.

The Fair Trading Act prohibits misleading conduct about billing, cancellation terms, or charges. If LES MILLS+ charges you after you cancel without clear consent, or if cancellation is deliberately made difficult to find, that conduct may breach the Act. In practice, this means you have leverage: LES MILLS+ must make cancellation straightforward and honour your request promptly.

Cancellation rights and your cooling-off period

If you subscribed directly via the LES MILLS+ website or app, you have the right to cancel within 14 days of purchase for a full refund under the Consumer Contracts Regulations, provided you have not substantially used the service. This cooling-off period gives you a short window to change your mind without penalty. After 14 days, cancellation is still your right, but refund eligibility depends on your billing cycle: monthly subscriptions cancel at the end of the current billing period, and annual subscriptions may be subject to different terms.

If you subscribed through a third-party platform (Apple App Store, Google Play, Amazon), that platform's cancellation policy may differ. However, you retain your underlying consumer rights under New Zealand law regardless of which channel you used.

How to cancel LES mILLS+ by platform

Follow the cancellation method that matches where you subscribed to ensure your request is processed correctly and on time.

Cancel via the LES mILLS+ website or mobile app

If you subscribed directly through LES MILLS+ website or the official mobile app using your email address, follow these steps:

1. Open the LES MILLS+ website (lessondemand.com) or the official mobile app on your device.
2. Log in using your email address and password.
3. Navigate to "Account Settings" or "My Account" (usually found in the menu or profile icon).
4. Select "Membership" or "Subscription" from the account menu.
   • Look for a button labelled "Cancel Membership" or "Manage Subscription".
   • If you see a "View Subscription" option, select it first to access cancellation options.
5. Click "Cancel Membership" and follow the on-screen prompts.
   • LES MILLS+ may ask why you're cancelling; you can provide feedback or skip this step.
   • The system will confirm your cancellation date and final charge.
6. Confirm the cancellation by clicking the final "Confirm" or "Cancel Membership" button.
7. Check your email for a cancellation confirmation receipt within 24 hours.

After you cancel, your access continues until the end of your current billing period. If you subscribed on 15 November and cancel on 20 November, you can use the service through 14 December (end of your monthly cycle). You will not be charged again after your current period ends.

Cancel a subscription via apple app store

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, cancel via your Apple account, not through LES MILLS+ directly:

1. On your iPhone or iPad, open the "Settings" app.
2. Tap your name at the top of the screen, then select "Subscriptions".
3. Find "LES MILLS+" in your active subscriptions list.
4. Tap "LES MILLS+" and select "Cancel Subscription".
   • Apple will show you the cancellation date and confirm no further charges will apply.
5. Confirm cancellation by tapping "Confirm" when prompted.

On a Mac, open the App Store, click your profile icon, select "Account Settings", go to "Subscriptions", find LES MILLS+, and click "Manage". Then choose "Cancel Subscription" and confirm. Your cancellation takes effect at the end of your current billing period, and Apple will send you a confirmation email.

Cancel a subscription via google play

If you subscribed via Google Play on an Android device, manage your subscription through Google's platform:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Tap "LES MILLS+" from your active subscriptions.
5. Select "Cancel subscription" and confirm.
   • Google will display your final billing date and confirm that no further charges will occur.
6. A confirmation email will arrive in your Google account inbox within minutes.

Your access ends at the close of your current billing cycle. If you are mid-cycle, you retain access until that date passes.

Cancel via amazon prime video channels or roku

If LES MILLS+ is bundled through Amazon Prime Video Channels or available via Roku:

1. Amazon Prime Video: Log into your Amazon account, go to "Your Account", select "Prime Video" or "Subscriptions", find "LES MILLS+", and click "Cancel Channel". Confirm your cancellation.
2. Roku: On your Roku device, go to "Streaming Channels", find LES MILLS+, select "Remove Channel", and confirm. Alternatively, manage it via your Roku account online.

As with all platforms, your service access ends at the end of your billing period, and no further charges will apply after cancellation is confirmed.

Timeline, charges, and refund eligibility

Understanding when your cancellation takes effect and whether you qualify for a refund protects you from unexpected billing.

When your cancellation takes effect

LES MILLS+ processes cancellations at the end of your current billing period, not immediately. If you cancel on the 10th of November and your billing date is the 25th, you retain access until 24 November; no charge posts on the 25th. This grace period is standard across subscription services and is your right as a consumer in New Zealand.

If you cancel during a free trial (within 14 days of signup), your access stops immediately and no charge ever posts. This is the easiest cancellation scenario.

Refund eligibility and your options

New Zealand consumer law distinguishes between refunds and cancellation:

• Within 14 days of purchase (cooling-off period): You can cancel for a full refund if you have not substantially used the service. "Substantially" means you have watched few to no classes; a few test sessions may not disqualify you.
• After 14 days (monthly billing): Cancellation stops future charges but does not refund the current month's fee. You have already paid for access through the end of your billing cycle, so no refund is owed.
• After 14 days (annual billing): Refund eligibility depends on LES MILLS+ terms and the reason for cancellation. If the service fails to meet its description or you have grounds under the Consumer Guarantees Act, you may have a right to refund or partial refund even after 14 days.
• Service failure: If LES MILLS+ is unavailable, buggy, or fails to deliver promised features, you can demand a refund regardless of when you subscribed. This is a statutory right under the Consumer Guarantees Act.

If LES MILLS+ refuses a refund you believe you deserve, Tocancel can guide you on escalation steps, including complaints to the Commerce Commission or pursuing a dispute through the District Court.

Common mistakes that delay or block cancellation

Many consumers create friction during cancellation by taking the wrong steps or missing critical details. Here's how to avoid them.

Mistakes to avoid when cancelling

You may feel frustrated if cancellation seems hidden or complicated; that's a common reaction when navigating subscription platforms. However, understanding these pitfalls will protect your interests:

• Cancelling through the wrong platform: If you subscribed via Apple App Store, cancelling through the LES MILLS+ website will not stop the charge. Always cancel through the platform where you signed up. Check your email receipt from signup to confirm your source.
• Assuming immediate cancellation: LES MILLS+ does not cut access immediately upon cancellation; your current billing period continues. If this surprises you, contact LES MILLS+ to confirm your final charge date.
• Deleting the app without cancelling the subscription: Removing the LES MILLS+ app from your phone does not cancel the subscription or stop charges. You must formally cancel through the app or website (or the third-party platform you used).
• Ignoring the 14-day cooling-off window: If you are within 14 days of purchase and unhappy, request a refund immediately. After day 14, refund options narrow significantly.
• Not saving your cancellation confirmation: Screenshot or save the confirmation email you receive. If a charge posts after you cancel, this proof demonstrates LES MILLS+ breached your cancellation request.
• Cancelling without checking your bank statement: Verify that no further charges appear 3-5 days after your cancellation takes effect. If a charge does appear, contact LES MILLS+ and provide your confirmation proof.

Each of these mistakes is preventable: confirm your subscription source, know your final charge date, cancel through the correct platform, and keep your confirmation receipts.

What to do after you cancel

Cancellation is only half the job; protecting yourself after the fact ensures no surprise charges appear on your account.

After cancellation: your next steps

Once you receive your cancellation confirmation email, take these actions:

1. Note the final charge date (the last day you are billed for LES MILLS+).
2. Set a phone reminder for 5 days after that date to check your bank or credit card statement.
3. Confirm that no charge posts on or after your final billing date.
4. If a charge does appear, gather your cancellation confirmation email and contact LES MILLS+ support immediately with evidence.
5. If LES MILLS+ does not refund an erroneous charge within 5 working days, escalate your complaint to the Commerce Commission (comcom.govt.nz) or file a dispute with your bank.

Keep your cancellation confirmation email and bank statements together in a folder for at least 12 months. If a dispute arises, this documentation proves you cancelled on time and allows your bank to issue a chargeback if necessary.

Requesting a refund if charges continue

If you are charged after your cancellation takes effect, contact LES MILLS+ customer support immediately. Provide your cancellation confirmation and the date of the erroneous charge. Most refunds are processed within 5-10 working days if you have clear proof of cancellation.

If LES MILLS+ refuses the refund, you have options: file a chargeback through your bank (your bank will contact LES MILLS+ to dispute the charge) or lodge a formal complaint with the Commerce Commission, which enforces consumer law in New Zealand. Tocancel can guide you through escalation if you need support.

How tocancel helps you stay protected

Cancelling LES MILLS+ is straightforward once you know the right steps, but confusion and delays are common. Tocancel specialises in helping New Zealand consumers navigate subscription cancellations, document their rights, and resolve billing disputes.

Why use tocancel for subscription issues

Tocancel offers three key advantages: first, we verify your cancellation request is submitted to the correct platform; second, we help you understand your refund rights under the Consumer Guarantees Act; and third, if LES MILLS+ refuses to honour your cancellation, we guide you through formal complaint and dispute processes. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover erroneous charges, and avoid billing traps.

Whether you need step-by-step cancellation support, help drafting a refund demand letter, or guidance on escalating a dispute with the Commerce Commission, Tocancel provides clear, free advice tailored to New Zealand consumer law.

Comparison: staying versus cancelling LES mILLS+

Before you confirm cancellation, consider this comparison to ensure you're making the right choice for your fitness goals and budget:

If cost is your only concern, contact LES MILLS+ to ask about discounted annual plans or promotions. If you're genuinely not using the service, cancelling is the right choice. Tocancel supports both decisions.

Contact details and escalation options

If you encounter difficulties cancelling or need to lodge a formal complaint, here are the correct contact channels:

LES mILLS+ customer support and cancellation address

For direct cancellation support (if the online process fails or you need to cancel via post or email), contact LES MILLS+ at:

• Email: [email protected] (check the LES MILLS+ website for current contact address)
• Mailing address for legal communications and cancellations: Les Mills International Limited, Private Bag 112-098, Penrose, Auckland 1642, New Zealand
• Corporate office address (alternative): Les Mills International Limited, 92 Mahuhu Crescent, Auckland CBD, Auckland 1010, New Zealand

If you are within 14 days of purchase and requesting a refund, email [email protected] with "Refund Request within 14 Days" in the subject line. Attach your order confirmation and a brief explanation. Tocancel recommends sending this email via registered mail or email with read receipt so you have proof of submission.

Escalating complaints to the commerce commission

If LES MILLS+ does not respond to your cancellation or refund request within 5 working days, lodge a formal complaint with the Commerce Commission:

• Website: comcom.govt.nz
• Email: [email protected]
• Phone: 0800 943 600

The Commerce Commission investigates breaches of the Fair Trading Act and the Consumer Guarantees Act. When you lodge a complaint, provide your cancellation confirmation, evidence of any erroneous charges, and dates of all contact attempts. The Commission will investigate at no cost to you.

Summary: your path forward

Cancelling LES MILLS+ in New Zealand is a straightforward process when you follow the right steps for your subscription platform. Whether you subscribed via the website, app, Apple App Store, Google Play, Amazon, or Roku, cancellation options are available within 60 seconds. Your statutory rights under the Consumer Guarantees Act and Fair Trading Act protect you at every stage: you can cancel within 14 days for a full refund (if you have not substantially used the service), and you can cancel anytime after that with no penalty beyond your current billing period.

The key is to cancel through the same platform where you subscribed, confirm your final charge date, and monitor your bank statement for erroneous charges. If disputes arise, Tocancel has helped thousands of consumers recover unauthorised charges and escalate complaints to the Commerce Commission when companies refuse to honour cancellations.

You have the right to cancel; you have the right to refunds where applicable; and you have the right to dispute unfair billing. Take action today using the steps above, and keep your confirmation email as proof. If you need guidance at any stage, Tocancel is here to support your cancellation journey.