Cancel More Yoga: The Right Way

How to cancel More Yoga in australia: your step-by-step guide

What More Yoga is and why you might want to leave

More Yoga is a UK-based studio network offering unlimited access to physical locations across major cities, plus an on-demand and live online class library. You pay a recurring monthly or annual subscription fee for unlimited yoga, pilates and meditation classes. The service attracts new members with heavily discounted introductory offers, then transitions you to standard pricing once your minimum contract period ends.

If you've signed up and now want to cancel, Tocancel is here to walk you through every available method, what happens during the process, and how Australian Consumer Law protects your rights if the company refuses your request.

The pricing structure at More Yoga

Understanding what you pay helps you make a clear cancellation decision. More Yoga operates a tiered pricing model designed to lock you in for at least two months:

These are approximate conversions of UK pricing to Australian dollars. Your actual charges depend on the current exchange rate and the plan you selected. Always check your confirmation email or account dashboard for your exact price in AUD.

Common reasons people cancel More Yoga

You might cancel because you've moved away from a studio location, your schedule no longer allows regular attendance, you've found a cheaper alternative, or you simply changed your mind about the commitment. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles or surprise charges.

Your cancellation rights in australia

Australian Consumer Law gives you specific protections when cancelling subscriptions and memberships. Understanding your legal position puts you in control of the cancellation process.

Australian consumer law protections that apply to you

The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010, requires that any subscription or automatic renewal agreement must clearly display key terms before you pay. More importantly, if More Yoga fails to disclose the cancellation method prominently or makes cancellation unreasonably difficult, they may breach the law.

The ACL also protects you against misleading or deceptive conduct. If a More Yoga representative tells you a refund is impossible when it actually is, or if you're charged after requesting cancellation, you have grounds to dispute the charge through your bank or escalate the matter to the Australian Competition and Consumer Commission (ACCC). Your legal position is strong: the company must make cancellation as easy as signing up.

Minimum contract terms and what they mean for you

More Yoga typically enforces a two-month minimum commitment if you take the introductory offer. This means you cannot cancel within those first two months without potentially losing the discount or paying an early exit fee, depending on their specific terms. After the minimum term expires, your membership converts to a rolling monthly arrangement, and you can cancel with notice (usually 30 days).

Keep detailed records of when your minimum contract started and when it ends; this date is critical to understanding whether you can cancel immediately or must wait.

How to cancel More Yoga: your available methods

More Yoga offers multiple cancellation channels to suit different situations and comfort levels. Choose the method that feels right for your circumstances and leaves you with the clearest paper trail.

Cancellation by mail to the UK address

Sending a physical cancellation letter is the most documented method and creates a clear record for dispute resolution. This approach works well if you want proof of your cancellation request and are willing to wait for postal processing time.

1. Prepare a formal cancellation letter that includes:
   • Your full name
   • Your More Yoga account email address
   • Your membership ID or customer reference number
   • Your date of birth (if requested in your account terms)
   • A clear statement: "I am requesting cancellation of my More Yoga membership, effective immediately" (or your preferred end date)
   • Today's date
2. Print and sign the letter or send a digital copy with an electronic signature
3. Send your letter to the registered UK address: More Yoga, New Lion Way 4, SE17 1GP, London, United Kingdom
4. Use registered mail or a tracked courier service to confirm delivery
5. Keep a copy of your letter and the delivery receipt
6. Wait 5 to 10 business days for acknowledgment; follow up if you don't hear back

Posting your cancellation gives you legal proof that you requested termination on a specific date. Keep the delivery receipt and letter copy in a safe place; if More Yoga disputes your cancellation later, you have evidence to present to the ACCC or your payment provider.

Cancellation through your online account

If More Yoga offers online account management, logging in and cancelling directly through your dashboard is the fastest method. This approach provides instant confirmation and requires no postal delays.

1. Log in to your More Yoga account using your email and password
2. Navigate to Account Settings, Membership, or Subscriptions (the exact menu varies by platform)
3. Look for a "Cancel Membership" or "End Subscription" option
4. Select your cancellation reason from the dropdown menu (if required)
5. Confirm the cancellation date (usually immediate or at the end of your current billing cycle)
6. Screenshot the confirmation page or save the confirmation email
7. Check your email for an official cancellation confirmation within 24 hours

Online cancellation gives you an instant timestamp and digital confirmation. If the online option is not available or the system rejects your request, move to the email or postal method instead.

Cancellation by email

Emailing your cancellation request to More Yoga's support team creates a documented record and allows you to explain your situation clearly. This method works well if you need to negotiate an early exit fee or request a pro-rata refund.

1. Find More Yoga's support email address on their website or in your account terms
2. Compose an email with the subject line: "Cancellation Request - [Your Name] - Membership ID [Your ID]"
3. Include the same details as your postal letter: full name, account email, membership ID, and membership start date
4. State your cancellation reason and requested end date
5. Request written confirmation of cancellation and any applicable refund
6. Send from the email address linked to your More Yoga account
7. Save the email in a dedicated folder for easy reference
8. If you don't receive a reply within 5 business days, send a follow-up email marked "Second Notice"

Email creates a traceable communication chain and allows you to reference previous exchanges if issues arise. Always send from the email address registered to your account to prove you are the membership holder.

Refunds and what to expect after cancellation

Understanding refund eligibility helps you know whether to expect money back or simply stop being charged. More Yoga's refund policy depends on your membership status and the reason for cancellation.

When you can claim a refund

You may be entitled to a refund if you cancel during the introductory period (if the company's terms allow it), if you cancel due to change of circumstances within 30 days of purchase, or if you've overpaid (for example, if you paid for a full month but cancelled mid-month). Under the ACL, you have the right to a refund if goods or services are not fit for purpose or don't match the description provided.

If you paid for a 12-month annual pass but want to cancel after two months, you may request a pro-rata refund for the unused portion. More Yoga is not obliged to refund if you simply changed your mind after the initial cooling-off period, but you can ask. Document your refund request in a separate email to support, clearly stating the amount you expect back and your reason.

How to follow up on your refund

Once you've cancelled, monitor your account for the refund to appear. Bank transfers and credit card refunds typically take 5 to 10 business days to process. If you don't see a refund within this timeframe, contact More Yoga's support team again with your cancellation confirmation number and request a status update.

If More Yoga refuses to refund and you believe you're entitled to one under the ACL, you can lodge a dispute with your bank or credit card provider. Most financial institutions allow chargebacks for subscription disputes within 90 days of the charge. Provide your bank with all cancellation emails and correspondence as evidence.

Common mistakes to avoid when cancelling More Yoga

Cancelling a subscription should be straightforward, but small errors can lead to unexpected charges and frustration. Here are the pitfalls Tocancel has seen customers fall into, and how to sidestep them.

Mistake one: cancelling only through customer support without following up

You may contact More Yoga's support team and receive a reply saying "your cancellation is being processed," but then continue to be charged the following month. Support conversations can be lost in email inboxes or ticket systems. Always ask for a ticket number or reference and follow up in writing (email or post) to confirm the cancellation was actually applied.

Mistake two: assuming your membership ends immediately

More Yoga typically charges you through the end of your current billing cycle, not immediately after you request cancellation. If you cancel mid-month, you will still be charged for the full month. Read the cancellation confirmation carefully to confirm your membership end date. If you want to stop using the service before that date, unsubscribe from emails to avoid temptation, but accept that you've paid through the cycle.

Mistake three: not keeping proof of your cancellation request

If a dispute arises, your only evidence of intent is the confirmation email or letter. If you cancel by phone or chat and don't ask for a follow-up email confirmation, you have no proof. Always request written confirmation in email or through your account dashboard. Tocancel advises keeping a copy of every cancellation communication for at least 12 months.

Mistake four: cancelling your payment method before confirming the membership is gone

Never cancel your credit card or payment method as a way to stop More Yoga charges. This can trigger overdraft fees, failed payment penalties, and debt collection notices. Always cancel the subscription first through the proper channel, wait for confirmation, and only then close or update your payment method if needed.

After cancellation: what happens next

Cancelling your membership is the end of your financial obligation, but a few follow-up steps ensure a clean break and protect you from unwanted future contact.

Confirming your membership is actually terminated

Within 3 to 5 business days after cancellation, log back into your More Yoga account or check your confirmation email to verify the cancellation has been processed. Your account dashboard should show "Membership: Inactive" or "Cancelled" with the effective date. If it still shows "Active," contact support immediately with your cancellation reference number and ask for an explanation.

Monitoring your bank account

Watch your bank or credit card statements for the next two billing cycles to confirm no further charges appear. If More Yoga charges you after the confirmed cancellation date, report the unauthorised transaction to your bank within 120 days and request a chargeback. Provide all cancellation confirmation emails as evidence. Your bank will investigate and reverse the charge if More Yoga cannot prove you owed it.

Unsubscribing from More Yoga communications

After cancellation, you may continue to receive marketing emails from More Yoga. Click the "Unsubscribe" link at the bottom of emails to opt out of promotional messages. If you continue to receive emails after unsubscribing, save the emails and report them to the Australian Communications and Media Authority (ACMA) or the ACCC for potential spam violations.

Comparison of cancellation methods

Each cancellation method has trade-offs in speed, documentation, and confirmation. This table helps you choose the approach that best fits your situation:

Tocancel recommends starting with the online method if available, and escalating to email or postal delivery only if the online option fails or you encounter resistance.

Escalation: what to do if More Yoga refuses to cancel

If More Yoga ignores your cancellation request, charges you after you've cancelled, or claims cancellation is impossible, you have legal avenues to resolve the dispute. Do not accept "no" without understanding your rights under Australian Consumer Law.

Lodging a complaint with the ACCC

The Australian Competition and Consumer Commission (ACCC) enforces consumer rights and investigates complaints about misleading conduct, unfair contract terms, and subscription traps. If More Yoga refuses to cancel or refund despite your clear request, you can lodge a complaint with the ACCC online at accc.gov.au. Provide all cancellation requests, confirmation emails, and evidence of continued charges. The ACCC will investigate and may take enforcement action against the company if patterns of breaches are found.

Disputing charges with your bank

If More Yoga continues to charge your credit card or bank account after cancellation, contact your financial institution and request a chargeback or reversal. You have 120 days from the disputed charge to lodge a claim. Provide your bank with all cancellation emails, confirmation screenshots, and statement records showing the disputed charges. Your bank will typically refund the amount while investigating; if More Yoga contests the chargeback, your bank will ask you to provide evidence that you cancelled.

Seeking compensation through small claims or legal action

If you've been repeatedly charged after cancellation and the amounts are significant, you can pursue the matter through your state's small claims tribunal or, for larger amounts, the District Court. Tocancel advises documenting every charge and keeping all correspondence. You may be entitled to recover the disputed charges plus statutory interest and costs. Consult a community legal service or consumer law specialist if the amount justifies formal legal action.

Your legal position and protections

Australian Consumer Law places the burden on More Yoga to make cancellation clear, easy, and final. You are not obliged to stay in a membership you no longer want, and the company cannot use obscure terms or multiple steps to prevent you from leaving.

Key protections under the ACL include the right to cancel any subscription, the right to receive clear information about how to cancel before you pay, and the right to a refund if goods or services are not fit for purpose. If More Yoga breaches these rights, you can escalate to the ACCC, your bank, or the courts. Tocancel has helped thousands of consumers cancel unwanted memberships and recover refunds by knowing and asserting these rights.

Where to send your cancellation letter

If you choose to cancel by mail, send your letter to the registered UK address where More Yoga accepts legal notices:

More Yoga
New Lion Way 4
SE17 1GP
London
United Kingdom

Use registered or tracked mail to confirm delivery. Keep the receipt and a copy of your letter. If you do not receive written confirmation within 10 business days, send a follow-up email to More Yoga's support team referencing your postal request and requesting email confirmation of receipt.

Final steps: your cancellation checklist

Before you submit your cancellation request, work through this checklist to ensure you have everything in place:

• You've checked your membership start date and current billing cycle end date
• You know whether you're still within the minimum contract period
• You have your membership ID and account email address ready
• You've chosen your cancellation method (online, email, or post)
• You've kept a copy of your confirmation email or cancellation letter
• You've noted the cancellation reference number if one is provided
• You plan to monitor your bank statement for the next two months
• You have the ACCC's contact details (accc.gov.au) in case you need to escalate

Once you've worked through this checklist, you're ready to cancel. Submit your request through your chosen method and follow up within 5 business days to confirm it's been processed. Tocancel is here to support you through the entire process and help you recover any refunds you're entitled to. Remember: you have the right to cancel, and the law is on your side.