Cancel Runkeeper: Step-by-Step Guide

How to cancel Runkeeper and stop recurring charges in australia

What Runkeeper is and why you might want to cancel

Runkeeper is a GPS-powered fitness tracking app owned by ASICS that records your running, walking and other activities, syncs with wearables and delivers training plans and guided workouts. The free version offers basic activity logging, but Runkeeper Go (the premium tier) unlocks advanced features including adaptive training plans, race preparation tools and detailed performance analysis. If you've switched to another fitness app, found the subscription too expensive or simply stopped using the premium features, cancelling is straightforward. Tocancel understands that recurring charges often slip past your attention, but taking action to stop them is essential to protect your budget.

Common reasons to cancel Runkeeper

You might cancel because you've moved to a different fitness app, found the subscription cost doesn't match your usage, stopped running or walking regularly, or realised you weren't using premium features enough to justify the expense. Some users cancel after encountering app reliability issues or disappointment with device syncing. Whatever your reason, your decision to cancel is valid, and Tocancel is here to walk you through the process step by step.

What happens to your account and data after cancellation

Cancelling your Runkeeper Go subscription does not erase your activity history or account. Your run data, walking logs and achievements remain stored in your Runkeeper account, so you can return to them or resubscribe later without losing anything. However, you lose access to premium features such as guided workouts and training plans immediately after your subscription ends. This means you keep your fitness history and can downgrade to the free version whenever you choose.

Runkeeper go pricing in australia and how billing cycles work

Runkeeper charges for subscriptions in Australian dollars (AUD) depending on the plan you select and where you purchased it.

Subscription plans and typical australian costs

How your billing route affects cancellation

Runkeeper subscriptions route through three main payment systems: directly from Runkeeper's website, through the Apple App Store (iOS), or through Google Play (Android). The route you chose at sign-up determines who processes your cancellation. If you subscribed on the Runkeeper website, you cancel through your Runkeeper account settings. If you subscribed via Apple or Google, you cancel through their respective payment systems, not Runkeeper directly. Check your app store receipt or confirmation email to identify your original payment method, then proceed with the matching cancellation method below.

How to cancel Runkeeper step by step

Use the method that matches where you originally subscribed.

Cancelling through the Runkeeper website (direct billing)

If you signed up for Runkeeper Go directly via runkeeper.com, follow these steps to cancel.

1. Open a web browser and navigate to runkeeper.com
2. Log in with your email address and password
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email
3. Click on the Settings menu (usually a gear icon or "Account settings" option)
4. Select Purchase History or Subscriptions (the label may vary slightly)
5. Find your active Runkeeper Go subscription in the list
6. Click the cancel button (X symbol) or "Cancel subscription" link next to your subscription
7. Confirm your cancellation when prompted
   • Runkeeper may offer a discount to keep you as a customer; decline this if you're certain you want to cancel
8. You will receive a confirmation email; save this for your records

Your subscription ends at the end of your current billing cycle, and no further charges occur.

Cancelling through the apple app store (iOS)

If you subscribed via Apple App Store on your iPhone or iPad, cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • You may need to sign in with your Apple ID password
3. Select Subscriptions
4. Find and tap Runkeeper in the list
5. Tap Cancel subscription
6. Follow the on-screen prompts to confirm cancellation
7. You will see a confirmation message; take a screenshot for your records

Alternatively, you can manage subscriptions on a Mac via System Settings > [Your Name] > Subscriptions, or on a Windows device via iCloud.com by logging into your Apple ID and selecting Subscriptions. Your cancellation takes effect at the end of your current billing period.

Cancelling through google play (Android)

If you subscribed via Google Play on an Android device, cancel through your Google Play settings.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select Manage subscriptions or Subscriptions
4. Find and tap Runkeeper
5. Tap Cancel subscription
6. Follow the prompts and select your reason for cancelling (optional)
7. Confirm your cancellation when prompted

You can also manage subscriptions via the web at play.google.com/store/account/subscriptions by logging into your Google account. Your subscription cancels at the end of your current billing cycle.

Your consumer rights under australian law

Australian Consumer Law protects you when cancelling subscription services, and understanding these rights empowers you to act with confidence.

What the australian consumer law says about subscriptions

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have the right to transparent billing, easy cancellation and refunds for services you have not received or that fail to meet consumer guarantees. If Runkeeper charges you after you have cancelled, or if the company makes cancellation deliberately difficult, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). Your legal position is straightforward: once you cancel, charges must stop within one billing cycle, and if they do not, you are entitled to dispute the charge through your bank or payment provider.

What to do if Runkeeper refuses to cancel or keeps charging you

If you cancel through the correct method but Runkeeper continues to charge you, take these steps immediately. First, contact Runkeeper support directly at [email protected] with a screenshot of your cancellation confirmation and copies of any charges after cancellation. If Runkeeper does not respond within 14 days or refuses to refund you, lodge a dispute with your bank or payment provider (your card issuer or Apple/Google). Most banks reverse unauthorised charges within 10 business days. If the company still does not cooperate, you can file a formal complaint with the ACCC via accc.gov.au, which has the power to investigate and take action against companies that breach consumer law. Tocancel recommends documenting every step: keep screenshots, emails and bank statements to support your case.

Refunds and what to expect after cancellation

Understanding the refund timeline protects you from unexpected charges and helps you verify that your cancellation worked.

When you receive a refund

Runkeeper typically does not issue refunds for the current billing period once you cancel; instead, your subscription simply ends at the end of that period, and no further charges occur. However, if you cancel during the first 14 days of a new billing cycle, you may be eligible for a partial refund depending on Runkeeper's refund policy and your payment method. Contact [email protected] to request a refund and provide proof of cancellation. If Runkeeper charged you immediately after you cancelled, you are entitled to ask for a reversal; escalate this to your bank or payment provider if Runkeeper does not refund within 14 days.

How to verify your cancellation

After you cancel, take these steps to confirm the action worked. Check your Runkeeper account by logging in and confirming that your subscription no longer appears in Settings or Purchase History. For Apple or Google cancellations, log into your Apple ID or Google Play settings and verify that Runkeeper no longer appears in your active subscriptions. Save the confirmation email or screenshot you received at cancellation. Monitor your bank statement for the next billing cycle; if no charge appears, your cancellation succeeded. If a charge does appear after your cancellation date, dispute it immediately with your bank and contact Runkeeper support with your cancellation confirmation as evidence.

Common mistakes to avoid when cancelling Runkeeper

Many people cancel through the wrong platform or miss a confirmation step, then assume the subscription has ended when it has not. Learning from these pitfalls saves you money and frustration.

Mistake 1: cancelling through the wrong payment platform

The most common error is trying to cancel through Runkeeper's website when you actually subscribed via Apple or Google, or vice versa. Your cancellation fails silently, and charges continue. Before you cancel, confirm your original payment method by checking your email receipt or opening the Runkeeper app; the store logo (Apple or Google) usually appears on the login screen if you signed up that way. Cancel only through the platform where you subscribed.

Mistake 2: confusing "pause" or "free trial" with cancellation

Some apps offer a pause feature instead of cancellation, which temporarily stops your subscription but restarts it automatically. Runkeeper does not typically offer pause, but always verify that you select "Cancel subscription" and not any other option. Look for the word "cancel" explicitly in the button or menu label.

Mistake 3: not saving your cancellation confirmation

If Runkeeper disputes your claim that you cancelled (rare but possible), a screenshot or confirmation email is your proof. Take a screenshot of the final confirmation message and save the email receipt. Tocancel recommends keeping these for at least six months after cancellation.

Mistake 4: ignoring a charge after cancellation

If you see a charge appear after your cancellation, do not assume it is a mistake or that you should simply ignore it. Contact Runkeeper immediately; if they do not respond within 14 days, dispute the charge with your bank. The longer you wait, the harder it becomes to recover the money.

After cancellation: what you lose and what you keep

Once your subscription ends, you retain access to your account and history but lose premium features.

What you keep after cancellation

Your Runkeeper account, all historical run and walk data, achievements and statistics remain permanently in your account. You can log in at any time to view your past activities, even if you do not renew your subscription. If you decide to resubscribe later, all your data is intact. The free version of Runkeeper still lets you record basic activities and view your history.

What you lose after cancellation

Once your Runkeeper Go subscription ends, you lose access to premium features such as adaptive training plans, guided workouts, advanced performance insights and race preparation tools. You will no longer receive premium notifications or access coached workouts. If you want these features again, you must resubscribe to Runkeeper Go.

What happens to your devices and integrations

Runkeeper syncs with wearables like Apple Watch, Garmin and Fitbit. After cancellation, your wearable device continues to record activities, but Runkeeper no longer receives the advanced training data tied to premium features. The basic activity sync remains available on the free plan. If you use other fitness apps, you can export your Runkeeper data before cancellation by requesting it from [email protected] or checking if Runkeeper offers a data download option in your account settings.

Comparison: Runkeeper against other fitness tracking apps in australia

If you are considering alternatives before or after cancelling Runkeeper, this comparison helps you choose your next fitness app.

If cost is your concern, Nike Run Club offers many premium features free and Garmin Connect is free for Garmin device owners. If you want a community feel, Strava delivers a social experience. Tocancel has helped thousands of consumers cancel Runkeeper and switch to apps that better suit their needs and budget.

A checklist for cancelling Runkeeper successfully

Use this checklist to ensure your cancellation is complete and no charges occur after you submit it.

Once all steps show "Done," you have successfully cancelled Runkeeper. If any charges appear after your cancellation date, escalate immediately to your bank or the relevant payment provider.

Contact Runkeeper support and escalation contacts

If you encounter issues during cancellation or need to dispute a charge, these contacts help you escalate quickly.

Runkeeper support channels

Email Runkeeper support at [email protected] with details of your cancellation attempt, screenshots of your cancellation confirmation, and any charges that appeared after you cancelled. Include your account email and the date you initiated cancellation. Runkeeper aims to respond within 5 to 7 business days. Be clear and specific: "I cancelled my Runkeeper Go subscription on [date] through [platform], but I was charged on [date]. Please refund [amount]."

Australian consumer protection contacts

If Runkeeper does not respond within 14 days or refuses to refund you, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) via accc.gov.au. You can also contact your state consumer protection agency: Consumer Affairs Victoria (CAV), Office of Fair Trading Queensland (OFT), or equivalent in your state. Additionally, contact your bank or payment provider to dispute the charge; they have the power to reverse unauthorised or disputed transactions. Tocancel recommends starting with your bank first because they can often resolve the issue quickly while your formal ACCC complaint proceeds.

If you subscribed through apple or google

Contact Apple Support (support.apple.com) or Google Play Support (support.google.com/googleplay) to dispute the charge directly through their systems. Apple and Google often refund subscription charges within 5 business days if you report them as unauthorised or if you cancelled through their platform but were still charged.

Summary: taking control of your subscriptions

Cancelling Runkeeper is simple when you use the correct platform and follow the steps above. You retain your account and activity history forever, lose only premium features, and stop all recurring charges within one billing cycle. Whether you cancelled because of cost, lack of use or a switch to another app, your decision protects your wallet and gives you control over your subscriptions. Tocancel believes every consumer deserves transparent, friction-free cancellation, and we've designed this guide to make your process as clear and empowering as possible. If Runkeeper refuses to cancel or keeps charging you, Australian Consumer Law backs you up, and the ACCC stands ready to investigate. Take action today, keep your confirmation, and monitor your next billing statement to confirm success. Tocancel has helped thousands of consumers cancel unnecessary subscriptions and reclaim their money. Your cancellation is final once you follow these steps.