Cancel Runkeeper: Step-by-Step Guide

How to cancel Runkeeper and reclaim control of your fitness spending in new zealand

Why you might want to cancel Runkeeper

Runkeeper is a GPS-powered fitness tracking app that logs your runs, walks, and workouts in real time. The free version provides basic activity tracking, while Runkeeper Go (the paid tier) unlocks personalized training plans, advanced performance analytics, and coaching features designed to help you improve your fitness.

You may be considering cancellation because the subscription no longer fits your budget, you've switched to a competing app, or your fitness routine has changed. Whatever your reason, Tocancel helps New Zealand consumers understand their cancellation rights and navigate the process with confidence.

What Runkeeper go includes

The premium subscription covers unlimited activity tracking across running, cycling, walking, and other sports. You gain access to route mapping, personalized training plans tailored to your fitness level, detailed performance insights, and syncing with compatible wearable devices. Integration extends to third-party fitness platforms, though feature availability depends on your device and operating system.

Common reasons to cancel

You may cancel because you've found a cheaper alternative, you're not using the app frequently enough to justify ongoing payments, or your fitness goals have shifted. Some users cancel after discovering the free tier meets their needs, while others switch to apps with stronger community features or better wearable compatibility. Your reason is valid-what matters now is understanding how to cancel cleanly and reclaim any refund you're entitled to.

Runkeeper pricing and subscription plans in new zealand

Understanding your current costs helps you make a clear decision about cancellation and strengthens your negotiating position if you need to request a refund.

Current subscription costs

How NZD pricing works

Runkeeper sets all prices in USD. When you purchase through the Apple App Store or Google Play Store, your device's app store automatically converts that USD amount to NZD using its own exchange rate at the moment of purchase. This means your exact NZD charge depends on when you buy, which platform you use, and the prevailing exchange rate.

Check your app store receipt immediately after purchase to see your precise NZD charge. This figure becomes important later if you need to dispute the charge with your bank, request a refund from the app store, or escalate a complaint through Tocancel or Consumer NZ.

Your legal rights when cancelling in new zealand

New Zealand consumer law gives you specific protections when you cancel digital subscriptions, and knowing these rights strengthens your position if Runkeeper resists your cancellation or refund request.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, all digital services-including fitness app subscriptions-must meet four key standards: they must be of acceptable quality, fit for purpose, safe, and delivered within a reasonable timeframe. If Runkeeper fails any of these tests (for example, if the app consistently crashes, features promised at purchase are missing, or the service is unavailable), you have statutory grounds to cancel without penalty and request a full refund.

Your legal position is this: if you can show Runkeeper breached these guarantees, the company must remedy the problem or refund your money. New Zealand law does not give you an automatic 14-day cooling-off period for digital purchases the way some European countries do, but if the service is faulty or unfit for purpose, you have real leverage.

What consumer NZ can do for you

If Runkeeper refuses to cancel or refund without reasonable justification, you can lodge a free complaint with Consumer NZ (consumernz.org.nz). Consumer NZ will investigate your complaint, mediate between you and Runkeeper, and escalate serious breaches to the Commerce Commission if necessary. This pathway is free and available to every New Zealand consumer.

How to cancel Runkeeper step by step

Follow these steps to cancel your Runkeeper subscription. The process differs slightly depending on whether you subscribed via the Apple App Store, Google Play Store, or directly through the Runkeeper website.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Runkeeper.
5. Tap Cancel Subscription.
6. Choose your reason for cancellation (optional but helpful for Tocancel's tracking data).
7. Tap Confirm Cancellation.
8. Apple will send you a confirmation email. Save this email as proof of cancellation.

Your subscription will remain active until the end of your current billing cycle. After that date, you will not be charged again.

Cancel via google play store (Android)

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Runkeeper.
5. Tap Cancel subscription.
6. Follow the prompts to confirm cancellation and select a reason.
7. Check your email for a confirmation receipt from Google.

Like Apple, Google Play will honor your current billing cycle. Your subscription will end on the date shown in the confirmation message, and no further charges will apply.

Cancel a direct web subscription

1. Visit the Runkeeper website and log into your account.
2. Navigate to Account Settings or Subscription Management (usually found under your profile menu).
3. Locate your active subscription and select Cancel Subscription.
4. Confirm your cancellation request.
5. Runkeeper will send you an email confirmation. Save this immediately.

If you cannot find the cancellation option online, contact Runkeeper support directly via their website. Tocancel recommends keeping a screenshot of every page you visit and every email you receive during this process.

Will you receive a refund after cancellation

Whether you receive a refund depends on when you cancel relative to your billing date and whether the service met legal standards.

Refunds within your billing cycle

If you cancel mid-cycle (before your next billing date), most app stores do not automatically refund unused portions of your subscription. However, you can request a refund from your app store (Apple or Google) or from Runkeeper directly if you have a valid reason: the app was faulty, features were misrepresented, or the service failed to meet acceptable quality standards under New Zealand consumer law.

To request a refund, contact your app store within 14 to 30 days of purchase and explain why the service did not meet your expectations. Include your order number, subscription dates, and a clear description of the problem. Tocancel advises keeping all screenshots and emails as proof.

Refunds for faulty or unfit service

If you can demonstrate that Runkeeper failed to meet Consumer Guarantees Act standards-for instance, the app crashed repeatedly, promised features were unavailable, or the service was offline for extended periods-you have a stronger case for a refund. Document every instance of failure, take screenshots, and note dates and times. This evidence strengthens your position when you escalate to Consumer NZ if the company refuses.

What to do after your Runkeeper cancellation

Cancellation does not happen instantly. Here's what to expect and how to protect yourself in the days and weeks ahead.

Verify your cancellation immediately

Check your email for a confirmation message from Apple, Google Play, or Runkeeper within 24 hours. If you do not receive confirmation, log back into your subscription settings and verify that the subscription no longer appears as active. Some users report a two-to-three day delay before cancellation takes effect. If your email shows no confirmation after 3 days, contact the app store or Runkeeper support.

Monitor your bank and app store statements

Check your next bank statement and app store receipt to confirm you were not charged again. If you were charged after cancellation, contact your app store or your bank immediately. Your bank can reverse unauthorized charges, and Tocancel recommends keeping all cancellation confirmations to support your dispute if needed.

Uninstall the app

Once you have confirmed cancellation, uninstall Runkeeper from your device. This removes the temptation to resubscribe accidentally and frees up storage space on your phone.

Common mistakes when cancelling Runkeeper

Cancellation feels straightforward, but many users make small errors that delay the process or cost them money. Here's how to avoid them.

Mistake 1: cancelling through the app instead of the app store

Runkeeper's in-app settings may not include a direct cancellation button. If you try to cancel within the app itself, your request may not reach the payment processor (Apple, Google, or Runkeeper's billing department). Always cancel through your app store's subscription management section, not within the app. This ensures your request is properly recorded and processed.

Mistake 2: confusing account deletion with subscription cancellation

Deleting your Runkeeper account does not automatically cancel your subscription. These are two separate actions. You must cancel the subscription first through your app store or Runkeeper's website, then delete your account if you wish. If you delete your account first, you may lose access to your subscription settings and make cancellation harder.

Mistake 3: not saving your cancellation confirmation

If you do not save your cancellation email or take a screenshot of the confirmation message, you have no proof if Runkeeper charges you again or disputes your cancellation. Save every confirmation email and screenshot to a folder on your computer or cloud storage. Tocancel has helped thousands of New Zealand consumers resolve billing disputes simply because they retained proof of cancellation.

Mistake 4: cancelling just before your billing date

If you cancel the day before your subscription renews, you may still be charged for the next cycle. Check when your next billing date falls. If it is within 2 to 3 days, wait until after that date to cancel, or request a refund for the charge that is about to process. Your app store can reverse pending charges in some cases.

Runkeeper cancellation checklist

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Comparing Runkeeper to popular alternatives in new zealand

Before you finalize your cancellation, you may want to review how Runkeeper compares to other fitness tracking apps available to New Zealand users.

What to do if Runkeeper refuses to cancel or refund

In rare cases, you may encounter resistance when cancelling. Tocancel advises you on how to escalate and protect your rights.

Document every interaction

If Runkeeper tells you that you cannot cancel or that you are not eligible for a refund, save every email, screenshot, and response. Note the date, time, and name of any support agent you speak with. This paper trail becomes crucial if you need to file a formal complaint with Consumer NZ or your bank.

Request a written explanation

Ask Runkeeper in writing (via email) why your cancellation or refund request was denied. Their response must reference a specific reason-for example, "your free trial period has not ended" or "your subscription is non-refundable." If their reason contradicts New Zealand consumer law or the terms they displayed at purchase, you have grounds to escalate.

File a complaint with consumer NZ

Visit consumernz.org.nz and lodge a formal complaint. Provide your cancellation email, screenshots, and Runkeeper's refusal message. Consumer NZ will investigate at no cost to you and may compel Runkeeper to honour your cancellation or issue a refund. Tocancel recommends having your documentation ready before you submit your complaint.

Dispute the charge with your bank

If Runkeeper continues to charge you after cancellation, contact your bank and request a chargeback (a dispute of the transaction). Provide your cancellation confirmation as proof. Your bank can reverse unauthorized charges and open an investigation. In New Zealand, banks typically process chargebacks within 30 days.

Contacting Runkeeper for cancellation support

If you need to reach Runkeeper directly-for example, if you cannot cancel through the app store or if you are disputing a charge-use these channels.

Official contact address

Runkeeper does not maintain a dedicated mailing address in New Zealand. All correspondence is directed to their United States headquarters:

Runkeeper Support
FitnessKeeper, Inc.
320 Summer Street, Floor 4
Boston, MA 02210
United States

If you choose to send a formal cancellation notice or refund request by post, send it to this address with a copy of your proof of payment and cancellation confirmation. Allow 2 to 3 weeks for delivery and processing.

Email and online support

Visit the Runkeeper website and select "Contact Us" or "Support." Most queries are handled faster through the online support portal than by post. Tocancel recommends using email so you retain a written record of all communication.

Final steps and next steps

Cancelling Runkeeper is a straightforward process when you follow the steps carefully and keep your confirmation emails. Your subscription will end at the conclusion of your current billing cycle, and you will not be charged again unless you reactivate it.

Remember: New Zealand consumer law protects you if Runkeeper fails to deliver the service it promises or breaches the Consumer Guarantees Act. If the company refuses to cancel or refund without legitimate reason, you have free pathways to escalate-Consumer NZ will investigate your complaint and advocate on your behalf at no cost.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights. If you need additional guidance on your Runkeeper cancellation or want to discuss your options, Tocancel is here to support you through the process.