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Cancel Runna: Step-by-Step Guide
Learn how to cancel your Runna subscription effortlessly. Get insights on refunds and consumer rights. Rated 4.8/5. Start your cancellation today!
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Complete the form below as on an e-cancellation journey: your data will pre-fill the rest in Tocancel. No letter preview on this page.
How to cancel Runna and stop charges in new zealand
What is Runna and why you might cancel
Runna is a running coaching app built by The Run Buddy Ltd, a UK-based company. The app delivers guided training plans, race-specific workouts, and integration with fitness trackers like Garmin and Strava. You can access Runna on iOS, Android, or via the web, choosing between a free plan or a paid Premium subscription for full coaching features.
In New Zealand, you pay for Runna Premium in NZD through Apple App Store, Google Play, or Paddle (the web payment processor). Your subscription renews automatically each month or year depending on your plan choice. Support comes directly from Runna's UK team via email.
Common reasons runners cancel Runna
You might decide to cancel because you've completed your training block, prefer another app's features, want to cut costs, or find the coaching style doesn't match your running goals. Tocancel exists to make that cancellation process transparent and friction-free, so you understand exactly what happens next and avoid hidden charges.
The key issue with Runna cancellations
Because Runna is delivered through third-party app stores and a web payment processor (Paddle), cancelling isn't always straightforward. Your cancellation method depends entirely on where you subscribed, and the company's refund window is tight: just 48 hours from purchase. This means your legal rights and practical cancellation steps differ depending on your platform.
Frequently asked questions — Runna
What is Runna and why might I want to cancel?
Runna is a running training app that offers guided plans and workouts. You might cancel if you've completed your training, prefer another app, or want to save money.
How does Runna's pricing affect my cancellation?
If you're on a monthly plan, cancelling stops future charges after your current month. Annual plan holders won't receive a refund but can prevent auto-renewal.
What are my consumer rights regarding refunds in New Zealand?
Under the Consumer Guarantees Act, you can cancel within a reasonable time if the service doesn't meet expectations. Runna allows refunds within 48 hours of subscribing.
How can I cancel Runna on iOS?
To cancel Runna on iOS, go to your Apple App Store account settings, find your subscriptions, and select Runna to cancel.
Can I get a refund after cancelling Runna?
You can request a refund within 48 hours of subscribing. After that, refunds are only available if the service is unavailable due to a fault on Runna's side.
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