Cancel Runtastic: The Right Way

How to cancel your Runtastic subscription in new zealand: your rights and step-by-step guide

What Runtastic is and why you might want to cancel

Runtastic, now branded as adidas Running, is a fitness tracking app that uses GPS technology to log your runs, walks and workouts in real-time. The app provides live statistics, voice guidance and syncs with devices like the Apple Watch, which explains why many New Zealand runners and fitness enthusiasts choose it. You can use Runtastic on iOS, Android, tablet or through the web platform.

The free version offers basic tracking features, but the Premium subscription unlocks advanced training plans, detailed performance analysis and personalised coaching. Most New Zealand users subscribe through the Runtastic website, Apple App Store or Google Play, each of which requires a different cancellation process. This is where many people get stuck, so understanding which payment channel you used is your first critical step.

Where you manage your Runtastic account and subscription

You can access your Runtastic account across multiple devices: smartphone (iOS or Android), tablet or the official Runtastic website. However, where you cancel depends entirely on where you bought your subscription. If you signed up through the Apple App Store, you must cancel through Apple. If you subscribed directly on the Runtastic website, you cancel there. This separation is a legal requirement under app store policies, and cancelling in the wrong place is the number-one mistake New Zealand users make.

Runtastic pricing in new zealand

Here is what you are likely paying for your Runtastic Premium subscription:

Keep this information handy when you cancel, as it helps you confirm which subscription you hold and speeds up the process.

Your consumer rights under new zealand law

As a New Zealand consumer, you have legal protections that apply to Runtastic even though the company is based in Austria. These rights are your strongest lever when cancelling or seeking a refund.

The consumer guarantees act and your entitlements

Under the Consumer Guarantees Act 1993, every digital service including fitness apps must be of acceptable quality, fit for purpose and match what was promised to you. This means Runtastic must deliver the features it advertises, the app must function without constant crashes, and the service must be usable for its intended purpose. If the app consistently fails, if promised features do not work or if the service is unavailable for extended periods, Runtastic has breached its legal obligations to you.

Your legal position is clear: if Runtastic breaches these guarantees, you are entitled to a refund, repair or replacement, regardless of what the company's terms and conditions say about non-refundable subscriptions. The Commerce Commission, New Zealand's consumer watchdog, enforces this law and will investigate complaints if Runtastic refuses to act fairly. Document any service failures (screenshots, error logs, dates) before you cancel, because this evidence gives you real power if you need to escalate.

The 14-day cooling-off period and your options

Runtastic's terms reference a 14-day withdrawal period, which applies to European Union consumers as standard under EU law. New Zealand does not have an automatic 14-day cooling-off period for digital purchases, but Runtastic may honor this courtesy regardless of where you live. If you bought your subscription fewer than 14 days ago and have barely used the service, you have a fair argument for a refund based on both Runtastic's own terms and the Consumer Guarantees Act. Even if the 14 days has passed, if you can demonstrate the service is not fit for purpose, your statutory consumer rights still protect you.

Tocancel advises keeping your purchase receipt and any correspondence with Runtastic, as this strengthens your position if you need to contact the Commerce Commission.

How to cancel your Runtastic subscription step by step

Your cancellation process depends on which platform you used to subscribe. Follow the exact steps for your payment method to avoid delays or failed cancellations.

Cancel a direct Runtastic website subscription

If you signed up and paid directly through the Runtastic website, use these steps:

1. Open the Runtastic website and log in with your email and password.
2. Go to your account settings or profile menu (usually in the top right corner).
3. Look for a "Subscriptions," "Billing" or "Premium" section.
4. Find your active Premium subscription and select "Cancel subscription" or "Manage subscription."
5. Runtastic will ask for a reason and may offer a discount to keep you. You can decline this offer.
6. Confirm your cancellation. You should receive a confirmation email immediately.
7. Your Premium access will end at the next billing date. You retain access until then.

Save the cancellation confirmation email. If Runtastic charges you again, you will need this proof to dispute the transaction with your bank or credit card provider.

Cancel an apple app store subscription

If you subscribed through the Apple App Store on your iPhone or iPad, Apple handles your billing, not Runtastic. You must cancel directly with Apple:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top, then select "Subscriptions."
3. Find Runtastic in the list of active subscriptions.
4. Tap Runtastic and select "Cancel Subscription."
5. Apple will ask if you want to keep the subscription. Choose "Confirm cancellation."
6. You will see a final confirmation screen. Your subscription ends at the next renewal date.

Apple sends a confirmation email to the address linked to your Apple ID. If you do not see this email within a few minutes, log in to your Apple Account on the web and check your subscription status to confirm cancellation went through.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, Google manages your billing. Cancel directly with Google:

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find Runtastic in your active subscriptions.
5. Tap Runtastic and choose "Cancel subscription."
6. Google will prompt you to confirm. Select "Yes, cancel."
7. Your Premium access stops at the next billing date.

You can also cancel through the Google Play website. Log in to your Google Account, go to "Manage your Google Play account," find "Subscriptions" and follow the same cancellation steps. Google sends a confirmation email to your Gmail address.

Common mistakes people make when cancelling Runtastic

Cancelling a subscription can be frustrating, especially when the process is not obvious. Here are the traps that catch New Zealand users most often:

Cancelling in the wrong place

The biggest mistake is trying to cancel in the wrong app or website. If you subscribed through the Apple App Store but attempt to cancel in the Runtastic app itself, nothing happens. Your subscription remains active and you will be charged again. Always cancel where you paid. Check your original purchase receipt or bank statement to confirm your payment source, then go directly to that platform to cancel.

Assuming the app cancellation means subscription cancellation

Deleting the Runtastic app from your phone does not cancel your subscription. Uninstalling is not the same as unsubscribing. You must follow the cancellation steps above even if you have already deleted the app. Your payment method continues to be charged on the renewal date until you formally cancel the subscription.

Missing the cancellation deadline

If your subscription is set to renew on the 15th of the month and you cancel on the 16th, you have already been charged for the next month. Tocancel recommends cancelling at least 2 business days before your renewal date to ensure the cancellation is processed in time. Check your confirmation email for the exact renewal date and plan accordingly.

Not saving your cancellation confirmation

Always take a screenshot or save the cancellation confirmation email. If Runtastic or Apple or Google charges you after cancellation, you need proof that you cancelled on time. This evidence is essential if you need to dispute the charge with your bank or file a complaint with the Commerce Commission.

What happens after you cancel

Once you have successfully cancelled, here is what to expect:

Your access timeline

You retain full Premium access until the end of your current billing cycle. If your subscription renews on the 20th and you cancel on the 5th, you keep Premium features until the 20th. You do not receive a refund for the unused portion unless you cancelled within 14 days of purchase or can demonstrate the service was not fit for purpose under the Consumer Guarantees Act. After the renewal date passes, your account reverts to the free tier and you cannot access Premium features.

Your data and history

Cancelling your Premium subscription does not delete your account or your workout history. Your run logs, GPS routes and performance data remain in your account and are accessible through the free version. You can still view your past activities and export your data if needed. However, you lose access to advanced analytics, training plans and coaching features that require Premium.

Reactivating premium later

You can resubscribe to Premium at any time through the same payment method you originally used. Your historical data will still be there. Tocancel notes that Runtastic sometimes offers returning customers discounted rates or special promotions, so check the app after a few weeks if you are on the fence about cancelling permanently.

Refunds and what you are entitled to

Whether you receive a refund depends on when you cancelled and why.

Refunds within 14 days of purchase

If you cancelled within 14 days of your first Premium payment and barely used the service, you have a reasonable claim for a refund under Runtastic's own withdrawal policy and the Consumer Guarantees Act. Contact Runtastic directly through their website or app support chat and explain that you are invoking your 14-day withdrawal right. Provide your order confirmation number and the date you subscribed. Many companies approve these refunds without question if you ask within the window.

Refunds after 14 days

Standard subscription terms say refunds are not available after 14 days, and this applies in most cases. However, the Consumer Guarantees Act overrides this if the service was not fit for purpose. If the app crashed constantly, features were missing or the service was unusable, you have legal grounds to request a refund even if you cancelled after 14 days. Document the failures and contact the Commerce Commission if Runtastic refuses.

Refunds for unauthorised charges

If Runtastic charged you after you cancelled, that is an unauthorised charge. Contact your bank or credit card provider immediately and dispute the transaction. Provide your cancellation confirmation email as evidence. You are entitled to a refund for any charge made after your cancellation date. Most banks process these disputes within 30 days. Tocancel also recommends notifying Runtastic in writing of the error and keeping records of all communication.

How to contact Runtastic if you need help

If your cancellation fails, you are charged after cancelling or you need to escalate a refund request, contact Runtastic directly.

Runtastic contact information

Runtastic is headquartered in Austria. If you are cancelling a direct web subscription and need to send a formal written cancellation request, use this address:

Runtastic GmbH
Linzer Strasse 221
4020 Linz, Austria

Send a registered letter or email and include your account email address, order confirmation number and the date you want the cancellation to take effect. Request a written confirmation of cancellation. Keep copies of all correspondence for your records.

For technical support or billing inquiries, use the in-app help chat or visit the Runtastic support centre through the website. Response times are typically 2-5 business days.

If Runtastic does not respond or refuses

If Runtastic ignores your cancellation request or refuses to refund you after 14 days despite a breach of the Consumer Guarantees Act, you can escalate your complaint to the Commerce Commission. File a formal complaint online at the Commerce Commission website and provide all documentation: your purchase receipt, cancellation request, confirmation emails and any evidence of service failures. The Commission investigates for free and has the authority to order refunds and penalties. Tocancel recommends exhausting direct contact with Runtastic first, but do not wait longer than 30 days before escalating if you are not getting results.

Comparison: when to keep or cancel Runtastic premium

The decision to cancel depends on your fitness goals and budget. Here is a quick comparison:

Key takeaways and your next steps

Cancelling Runtastic is straightforward once you know where you subscribed. Your consumer rights under New Zealand law are strong: if the service is not fit for purpose, you are entitled to a refund regardless of the company's terms. If you subscribed through the Runtastic website, cancel there. If you used Apple App Store or Google Play, cancel with Apple or Google instead. Save your confirmation email, monitor your bank statement for the next billing date, and escalate to the Commerce Commission if you are charged after cancellation.

Tocancel has helped thousands of New Zealand consumers navigate cancellations and secure refunds they are entitled to. You have the legal backing and the steps you need. If Runtastic refuses to cancel your subscription or return your money after 14 days of a demonstrable service failure, do not hesitate to file a complaint with the Commerce Commission. You are in control here, and your rights matter.