Cancel Guitar Pro: Step-by-Step Guide

How to cancel Guitar Pro and recover your subscription fees in australia

Why you might want to cancel Guitar Pro

Guitar Pro is a multitrack tablature editor and learning platform made by Arobas Music SARL. You can buy it as a one-off desktop licence or subscribe to mySongBook, their monthly service for tab access and cloud features. Many Australian users subscribe without fully understanding which product they're paying for, leading to unwanted charges.

You might want to cancel for good reason. Your playing style has shifted, you've found a competing tab service like Ultimate Guitar or Songsterr that suits you better, or a surprise renewal charge caught you off guard. Other users cancel after a free trial ends and the first charge appears, or when confusion between the desktop licence and mySongBook subscription leaves them unsure what they're paying for month to month.

At Tocancel, we help Australian consumers understand their cancellation rights and take confident action. This guide walks you through every cancellation method, your legal protections and how to recover fees if a charge wasn't fair.

Common reasons australian users cancel

Users report cancelling after discovering they prefer alternative tab libraries with simpler interfaces. Others realise the desktop software was a one-off purchase but unwittingly renewed mySongBook without intending to. Some users plateau in their learning and no longer need daily tab access. Technical friction with account support or unclear billing statements also push users toward cancellation.

Timing matters: when you're most likely to cancel

Most cancellations happen in the first 30 days after a trial converts to paid status, or within the first billing cycle when you realise the product doesn't match your workflow. A second peak occurs around the 12-month renewal when annual subscribers see a lump-sum charge and reassess their commitment. Understanding your own timeline helps you act before the next renewal charge hits your account.

Your australian consumer rights with Guitar Pro

The Australian Consumer Law gives you strong protections whether you're cancelling a desktop licence or mySongBook subscription, and knowing these rights is the first step to empowered action.

What australian consumer law says about digital subscriptions

The Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010) protects you when you buy digital content or services. If Guitar Pro's mySongBook subscription doesn't match what was described at the point of sale, has a major fault, or fails to deliver the features you paid for, you have a right to reject it and recover your fee. This protection applies even if the vendor's terms say the subscription is non-refundable.

The legal test is whether the product is of acceptable quality, fit for purpose and matches the merchant's description. A subscription that crashes randomly, fails to load tabs reliably, or locks you out of promised features may fail this test. A subscription you simply changed your mind about, without a fault, sits in a greyer zone - you may only have a right to cancel if the merchant's terms or a cooling-off period permit it.

Your legal position: if Guitar Pro fails to work as described, you can demand a refund regardless of the company's stated cancellation policy.

Your 14-day cooling-off right and how it applies

If you bought Guitar Pro or mySongBook online from Australia, you generally have 14 days from purchase to cancel and receive a full refund, provided you haven't substantially accessed or consumed the service. This cooling-off right sits at the heart of the Australian Consumer Law. However, once you've activated a desktop licence or started heavy use of mySongBook, the merchant can argue you've forfeited this right because you've already consumed the product.

In practice, light trial use within the 14-day window - logging in, checking a few tabs, navigating settings - should not count as forfeiture. Heavy download use or daily tab access for weeks suggests you've consumed the product and may lose your cooling-off protection. The key is timing: act within 14 days if you want maximum protection, and document your cancellation request in writing so you have proof.

How to cancel Guitar Pro: step-by-step methods

You have multiple routes to cancel, depending on how you set up your subscription and which platform you use most.

Method 1: cancel via your Guitar Pro account settings

The fastest way to stop future charges is to disable auto-renewal directly in your account. This prevents renewal but does not refund past charges.

1. Log into your Guitar Pro account at guitarpro.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to Account Settings or Billing and Subscription (the exact label varies by interface version).
   • Look for a tab labelled "Subscription", "Plan", "Billing" or "Renewal" - it is usually in the top-right menu under your profile icon.
3. Find the auto-renewal toggle or the "Manage subscription" link.
   • Read the renewal date shown on screen - this tells you when your next charge will hit if you don't cancel now.
4. Click "Cancel subscription" or "Disable auto-renewal" - the exact wording depends on Guitar Pro's current interface.
   • Guitar Pro may ask you why you're leaving. You can skip this or provide brief feedback.
5. Look for a confirmation message stating that your subscription will not renew.
   • If the message says "Cancellation pending" or "Cancellation scheduled for [date]", your request is in the system.
6. Take a screenshot of the confirmation page for your records - you'll need this if a charge appears after cancellation.
   • Forward this screenshot to Arobas Music support if a dispute later arises.

Method 2: contact arobas music directly for cancellation and refund

If you want a refund of past charges or cannot access your account, you must contact the publisher directly. Arobas Music SARL is the company behind Guitar Pro and holds your subscription data.

1. Visit the Guitar Pro support page at guitarpro.com/support or guitarpro.com/contact.
   • Look for a "Contact us" form or email address. Arobas Music typically responds within 1-2 business days.
2. Write a clear cancellation email that includes:
   • Your full name and account email address.
   • The subscription plan you want to cancel (e.g., mySongBook monthly or Guitar Pro annual).
   • Your cancellation reason (e.g., "I no longer use the service" or "I did not authorise this renewal charge").
   • The date you want the cancellation to take effect.
   • A request for a refund if the charge was within 14 days or if you believe the service failed to meet Australian Consumer Law standards.
3. Send the email and keep a copy for your records.
   • If you do not receive a reply within 5 business days, escalate to the Australian Competition and Consumer Commission (ACCC).
4. If Arobas Music offers a refund, ask them to process it within 14 days.
   • Check your bank or payment app within 5-7 business days to confirm the refund has arrived.

Method 3: cancel through your payment provider or app store

If you subscribed via the Apple App Store, Google Play, or a credit card processor, you can also cancel through that platform.

1. If you subscribed via Apple App Store (iPhone or iPad):
   • Open Settings on your device, then tap your name at the top.
   • Tap "Subscriptions" and find Guitar Pro or mySongBook in the list.
   • Tap "Cancel subscription" and confirm.
   • Apple will show you the cancellation date - save a screenshot as proof.
2. If you subscribed via Google Play (Android):
   • Open the Google Play app and tap the profile icon in the top-right.
   • Tap "Payments and subscriptions", then "Subscriptions".
   • Find Guitar Pro and tap "Cancel subscription".
   • Confirm your cancellation - Google will email you confirmation within hours.
3. If you subscribed by credit card directly with Arobas Music:
   • Contact your bank or card issuer and ask them to decline future charges from Arobas Music SARL.
   • Provide them with the merchant name, transaction date and amount.
   • Your bank can block the subscription at source, even if Arobas Music's account cancellation fails.

Understanding Guitar Pro pricing and subscription plans

Knowing what you're paying for makes it easier to decide whether to keep your subscription or cancel.

If you're unsure which plan you're on, log into your account and check the Billing section. Tocancel recommends taking a screenshot of your current plan and renewal date before you cancel, so you have proof in case a dispute arises.

How to request a refund under australian consumer law

If you believe you have grounds for a refund, you have several options and Tocancel is here to guide you through them.

Refund eligibility checklist

You may be entitled to a refund if any of the following apply:

• You cancelled within 14 days of purchase and have not substantially used the service.
• The subscription failed to deliver the features described at the point of sale (e.g., tabs won't load, app crashes regularly).
• You did not authorise the renewal charge (e.g., a charge went through after you thought you had cancelled).
• The service is no longer available or has been discontinued by Arobas Music.
• A charge was made to your account after you requested cancellation in writing.

Steps to request a refund

1. Gather evidence of your cancellation request.
   • Save screenshots of your account settings showing the cancellation request, or a copy of your cancellation email to Arobas Music.
   • If you asked your bank to block the charge, request a copy of that instruction from your bank.
2. Write a formal refund request to Arobas Music support.
   • Include your account email, the date of the charge you dispute, the amount, and your reason under Australian Consumer Law.
   • Keep the email concise and fact-based: avoid emotional language, but be clear and direct.
3. Send the email and allow 10 business days for a response.
   • Arobas Music is a French company, so responses may take slightly longer if your request goes through international support channels.
4. If Arobas Music refuses to refund, escalate to the Australian Competition and Consumer Commission (ACCC).
   • Visit accc.gov.au and file a complaint citing the Australian Consumer Law (Competition and Consumer Act 2010).
   • The ACCC handles consumer disputes and can pressure the company to comply.
5. If the charge is under AUD 10,000, you can also pursue a claim through small claims court or a free dispute resolution service.
   • Contact your state's fair trading office or consumer advocate for details.

Common mistakes to avoid when cancelling Guitar Pro

Many Australian users accidentally lose evidence or miss deadlines, making refunds harder to claim. Here are the pitfalls to sidestep.

Mistake 1: cancelling in the app but thinking you've cancelled the subscription

Deleting the Guitar Pro app from your device does not cancel your subscription. The app and the subscription are separate: one is software on your phone, the other is a recurring charge to your account. You must cancel the subscription through Account Settings or your payment provider, or the charges will continue.

Mistake 2: not taking screenshots of cancellation confirmations

If Arobas Music later claims they never received your cancellation request, you have no proof. Always screenshot the confirmation page after you cancel, or save a copy of your cancellation email. This evidence is crucial if you need to escalate to the ACCC or your bank.

Mistake 3: waiting too long to dispute an unwanted charge

You have 14 days from purchase to invoke your cooling-off right, and up to 6 years to claim under the Australian Consumer Law for faulty goods. However, your bank's dispute timeline is often much shorter - typically 60 days. If you notice a charge you don't recognise, contact your bank immediately and ask them to dispute it. This is faster and more reliable than waiting for Arobas Music to respond to your refund request.

Mistake 4: not checking whether you have an annual or monthly subscription

If you're on an annual plan, your next charge could be AUD 89.99 instead of AUD 14.99. Many users cancel monthly subscriptions but forget they also have an annual renewal pending. Log into your account now and check the Billing section - if you see two active subscriptions, cancel both.

Mistake 5: assuming a credit card decline is the same as a cancellation

If your credit card declines a renewal charge, Arobas Music will usually retry the charge after a few days. A failed payment is not a cancellation. You must formally cancel through Account Settings or contact support to stop future attempts. Tocancel recommends treating every cancellation as a two-step process: cancel the subscription, then confirm the cancellation within 48 hours.

What happens after you cancel

Cancellation takes effect, but your access and timeline depend on the plan and payment method you used.

Your access after cancellation

When you cancel, you typically retain access to Guitar Pro or mySongBook until the end of your current billing period. For example, if you're on a monthly plan and your next renewal is 15 August, you can use the service until 14 August at 11:59pm. After that, your login may be blocked or your tab library may become read-only. Download any tabs or projects you need before the access cut-off date.

Refund timing and payment method

If Arobas Music approves a refund, the timeline depends on your payment method. Credit card refunds typically appear within 5-7 business days. Bank account refunds may take 10-14 days. PayPal refunds are usually instant. If you don't see the refund within 14 days, contact your payment provider - they can check whether Arobas Music initiated the refund or if it's stuck in processing.

Re-subscribing later

If you cancel and later want to re-subscribe, you can do so at any time. Your old tabs and projects are usually recoverable if you use the same account email. However, if you cancelled due to a service fault, check the Guitar Pro website first to see whether Arobas Music has released an update that fixes the problem.

Comparing Guitar Pro with alternatives

If you're cancelling because you've found a better fit, here's how the main alternatives compare.

Ultimate Guitar and Songsterr are the most common alternatives Australian players switch to because of lower cost and larger user-generated libraries. However, if you prefer official notation and professional quality, Guitar Pro mySongBook remains the market leader - so cancellation is worth reconsidering if the issue is cost alone. Tocancel recommends checking whether Arobas Music offers a discount for annual plans before you leave.

Contact arobas music for support and escalation

If you need to reach Arobas Music directly for cancellation, refund or account issues, use the official contact methods below.

Official contact information

• Email: [email protected] or [email protected] (check guitarpro.com/support for the latest address)
• Support portal: guitarpro.com/support or guitarpro.com/contact
• Phone: Not publicly listed; use email for urgent matters
• Postal address: Arobas Music SARL does not provide an Australian address. If postal correspondence is necessary, use their registered office in France (contact Guitar Pro support for the current address).
• Social media: @guitarpro on Twitter / X may respond to complaints, but email is more reliable for account issues.

If arobas music does not respond

If Arobas Music fails to respond to your cancellation or refund request within 10 business days, lodge a complaint with the Australian Competition and Consumer Commission (ACCC):

• Website: accc.gov.au
• Online complaint form: accc.gov.au/report-a-problem
• Phone: 1300 302 502 (Australian free call)

The ACCC has the legal power to compel foreign merchants to comply with Australian Consumer Law. Include your cancellation evidence and timeline in your complaint.

Your action checklist for cancelling Guitar Pro

Use this checklist to ensure you've completed every step and have all the proof you need.

Frequently asked questions and quick answers

Can i cancel Guitar Pro if i bought the desktop licence once?

The desktop licence is a one-off purchase, not a subscription - you do not need to cancel it. However, if you also have an active mySongBook subscription, you must cancel that separately in Account Settings. Check your Billing section to see whether both products are attached to your account.

Do i lose my tabs and projects when i cancel?

Your saved tabs and projects are usually tied to your account, not your subscription. After cancellation, you may lose access to mySongBook's library, but your own projects stay on your device if you've downloaded them as files. Download any projects you want to keep before the access cut-off date.

How long does it take for arobas music to process a refund?

Arobas Music typically processes refund requests within 5-10 business days. The refund then travels to your payment provider (bank or card) and appears within 5-14 days depending on the method. If you don't see the refund within 14 days, contact Arobas Music to confirm they initiated it.

Can my bank force a refund if arobas music refuses?

Yes. Your bank can dispute the charge under the Australian Consumer Law or credit card regulations. Open a dispute with your bank or card issuer and provide them with your cancellation evidence. They have the power to reverse the charge within 60 days of the transaction, even if Arobas Music disagrees.

Final steps: take action and protect your rights

Cancelling Guitar Pro is straightforward if you know where to look and what evidence to keep. You have the legal right to cancel within 14 days without reason, and you can demand a refund if the service fails to meet Australian Consumer Law standards of acceptable quality and fit for purpose.

Start now: log into your Guitar Pro account, navigate to the Billing section, and click Cancel. Take a screenshot of the confirmation. Set a calendar reminder to check your bank statement 5 days after your renewal date, to confirm no unwanted charge appears. If it does, contact Arobas Music with your cancellation evidence and cite the Australian Consumer Law. If they refuse, escalate to the ACCC.

Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions and recover unfair charges. Your rights are real, your action matters, and you can fix this. Visit tocancel.com today to explore your options, read other users' experiences, and find guides for cancelling hundreds of other services - all with the same clear, empowering advice you've just read. You deserve clarity, respect and your money back.