Cancel Simply Guitar: The Right Way

How to cancel Simply Guitar and protect your account before the next charge

What Simply Guitar is and why australian users cancel

Simply Guitar is a mobile app-based guitar teaching platform that delivers structured lessons, interactive practice drills and song-based exercises for beginner and intermediate players. The service runs on a freemium model, offering a limited free trial before requesting payment for full access to premium content and advanced features.

You may subscribe directly through the Simply Guitar app or via an app marketplace like the Apple App Store or Google Play Store. This matters enormously when you decide to cancel, because your billing pathway and refund eligibility differ based on where you bought the subscription. At Tocancel, we have helped hundreds of Australian users navigate this confusion-payment route is the single biggest source of cancellation friction and delayed refunds.

Common reasons you might want to cancel include discovering the teaching style does not match your learning pace, encountering persistent technical issues with app performance, finding that lesson progression moves too quickly or too slowly for your needs, or simply running out of time to practise consistently. None of these reasons should trap you in unwanted charges-your right to cancel is protected under Australian law.

How Simply Guitar charges australian subscribers

Simply Guitar charges in Australian dollars (AUD). Published pricing tiers visible on app store listings range from approximately A$32.99 to A$194.99 for full-access subscriptions, depending on your billing cycle length. The service applies recurring billing, meaning your payment renews automatically at the end of each billing period unless you actively cancel beforehand.

The service states that subscription fees are generally non-refundable under its standard terms. However, this does not override your rights as an Australian consumer under the Australian Consumer Law (ACL). If you can demonstrate that the service is faulty, not fit for purpose, or not as described, you may have grounds for a dispute or chargeback regardless of published non-refund policies.

Why cancellation timing is critical

Simply Guitar typically allows you to cancel at any point in your subscription, but your access and refund rights depend on when you act. Cancellations generally take effect at the end of your current billing period, meaning you retain access to all content until that date expires. If you cancel mid-cycle, you forfeit the unused portion of your subscription unless you qualify for a consumer protection remedy or successfully process a chargeback through your bank.

Acting quickly is essential. Once your billing period renews, your next charge locks in, and reversing it becomes significantly more complicated. We recommend at Tocancel that you cancel at least 48 hours before your renewal date to ensure your cancellation request processes before the system triggers the next automatic charge.

Your consumer rights under australian law when cancelling Simply Guitar

Australia's Consumer Law protects you when digital services like Simply Guitar fail to meet certain standards, even if the company claims subscriptions are non-refundable.

What the australian consumer law guarantees

Under the ACL, every service must be provided with due care and skill, must be fit for the purpose you were told it served, and must match any description or representation made by the seller. For Simply Guitar, this means the app must function without persistent bugs, the lessons must actually teach what they claim to teach, and the progression structure must be genuine and operational.

If Simply Guitar fails on any of these fronts, you are entitled to a remedy. That remedy can include a full refund, a replacement (access to a different course tier or period), or compensation for losses. The seller cannot simply hide behind a non-refund policy when the service is defective or misleading. Your legal position is clear: a faulty or misrepresented service is not a valid purchase, and you have the right to your money back.

When you can claim a refund under australian law

You may qualify for a refund or dispute if you can demonstrate that Simply Guitar is not of acceptable quality, not fit for purpose, or not as described. Examples include app crashes that prevent you from accessing lessons for extended periods, billing errors that charge you multiple times in one cycle, or course content that differs significantly from the marketing material you saw before purchasing.

The Australian Competition and Consumer Commission (ACCC) is the federal body that enforces consumer rights in Australia. If Simply Guitar refuses your refund claim or disputes your cancellation, you can lodge a complaint with the ACCC or your state-based fair trading office. This carries genuine enforcement weight and often prompts companies to reconsider their position.

How to cancel Simply Guitar step by step

You have two primary cancellation pathways depending on where you bought your subscription-directly through the app or via an app marketplace.

Cancel if you subscribed directly through the Simply Guitar app

1. Open the Simply Guitar app on your mobile device and log in to your account.
2. Navigate to your account settings or profile section-this is typically found in a menu icon or gear icon at the bottom or top of the screen.
3. Look for a "Subscription" or "Billing" option within settings.
4. Tap on "Manage Subscription" or "Cancel Subscription" (exact wording varies by app version).
5. Review the cancellation confirmation screen, which will show your final billing date and access end date.
6. Confirm your cancellation request by tapping the final confirmation button.
7. Take a screenshot of the confirmation message and note the date and time.
8. Email Simply Guitar support at [email protected] with the screenshot attached and ask for a written cancellation confirmation in return.
9. Save this email confirmation in a folder for your records.

Cancel if you subscribed through the apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Simply Guitar" in your active subscriptions list.
5. Tap on Simply Guitar and select "Cancel Subscription".
6. Choose your cancellation reason from the dropdown menu (select whichever option best describes why you are cancelling).
7. Tap "Confirm" to complete the cancellation.
8. You will receive a confirmation screen showing your access end date-take a screenshot.
9. Check your Apple ID email for a cancellation receipt from Apple within 24 hours.

Cancel if you subscribed through google play store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Find "Simply Guitar" in your active subscriptions list.
5. Tap on Simply Guitar and select "Cancel subscription".
6. Select your cancellation reason (this helps Google understand patterns in service complaints).
7. Tap "Cancel subscription" to confirm.
8. You will receive a confirmation screen showing your access end date-take a screenshot.
9. Google will send a cancellation confirmation email to your registered Gmail account within 24 hours.

Cancel via email if in-app cancellation fails

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request".
2. Include your full name, email address registered with Simply Guitar, and your subscription start date.
3. State clearly: "I request immediate cancellation of my Simply Guitar subscription effective today."
4. Include a screenshot of your latest payment receipt or proof of subscription.
5. Request written confirmation of the cancellation within 48 hours.
6. Send the email using a method that provides read receipt or tracking confirmation.
7. Keep the email in your sent folder and do not delete it.

Simply Guitar pricing and billing cycles explained

Your refund eligibility and cancellation timing depend on your subscription tier and billing cycle length.

What happens after you cancel Simply Guitar

Cancellation can feel uncertain, so understanding what comes next helps you confirm everything worked correctly.

Immediate effects of cancellation

When you successfully cancel Simply Guitar, your subscription enters a "cancelled but active" state. You retain full access to all premium content and features until the end of your current billing period. After that date, the app will either lock you out of premium content or downgrade your account to free-tier access, depending on Simply Guitar's business model.

You will not be charged again after your current billing period ends, provided your cancellation was processed correctly. However, if you cancelled close to your renewal date and your bank processed a charge before the cancellation took effect, you may see one final charge. This is not a failure of your cancellation-it is a timing issue between when you cancelled and when the billing system processed your request.

Confirm your cancellation in writing

Even if you cancelled in-app successfully, send a follow-up email to [email protected] within 48 hours of your cancellation. This email should state: "I cancelled my Simply Guitar subscription on [date] via [app name]. Please confirm that my account [email address] is scheduled for cancellation on [renewal date]. Please reply with written confirmation within 48 hours." This creates a documented trail and protects you if a dispute later arises.

Monitor your next billing cycle

Check your bank or credit card statement on your renewal date to verify that no charge appeared. If a charge did appear after your cancellation, contact your bank immediately and dispute it as an unauthorised charge. Your cancellation request creates a legal obligation on Simply Guitar to stop billing, so a post-cancellation charge is a billing error subject to reversal.

If Simply Guitar refuses to refund or disputes your cancellation

Cancellation is your right, but sometimes companies push back-do not let that stop you from claiming what you are entitled to.

Issue a formal dispute with your bank or payment provider

If Simply Guitar refuses to acknowledge your cancellation or process a refund you believe you deserve, contact your bank or credit card company. Request a "chargeback" or "payment dispute" for the charge in question. Provide your bank with screenshots of your cancellation request, any confirmation emails, and your written communication with Simply Guitar's support team.

Your bank has a legal obligation to investigate your dispute within 30 days. Banks take digital subscription disputes seriously because they involve consumer protection law. The burden of proof shifts to Simply Guitar to prove that you authorised and received the service-if they cannot, your money returns to you.

Lodge a complaint with the ACCC

If Simply Guitar refuses to refund a charge you believe violates the Australian Consumer Law, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). Visit the ACCC website and use their online complaint portal. Include your account details, the date of the disputed charge, copies of your cancellation request, and evidence that the service was faulty or misrepresented.

The ACCC does not directly refund consumers, but it investigates patterns of complaints and can issue enforcement action against companies that breach consumer law. A formal complaint also creates a public record that may prompt Simply Guitar to reconsider their position, especially if multiple complaints stack up under the same issue.

Seek advice from a community legal centre

If the disputed amount is significant or you are unsure of your rights, contact your state's community legal centre. These are free advisory services funded by state and federal government. Search "[Your state] community legal centre" online to find the service in your area. They can review your correspondence with Simply Guitar and advise whether you have a strong case for a refund or dispute.

Common mistakes australians make when cancelling Simply Guitar

Cancellation feels straightforward, but small missteps often delay your request or leave you vulnerable to extra charges-here is what to avoid.

Mistake 1: cancelling too close to your renewal date

If you cancel within 24 hours of your renewal date, Simply Guitar's billing system may process your next charge before your cancellation request takes effect. This is a timing issue, not a cancellation failure. Always cancel at least 48 hours before your renewal date to give the system time to flag your account as cancelled before the charge runs.

Mistake 2: cancelling through one platform but forgetting about another

If you subscribed through the Apple App Store but then changed your payment method to Google Play, Simply Guitar may show two active subscriptions in your account. You must cancel on both platforms. Check all of your active subscriptions across every app store you use (Apple, Google Play, Stripe, PayPal etc.) to ensure you have cancelled everywhere.

Mistake 3: assuming a cancellation confirmation screen means you are done

An in-app cancellation confirmation screen is not the end of the process. Follow up with a written email to Simply Guitar support requesting written acknowledgement of your cancellation. This email creates a legal record and protects you if a dispute later arises. Do not assume silence from the company means your cancellation went through.

Mistake 4: deleting your confirmation emails or screenshots

Save every confirmation message you receive-app screenshots, bank notifications, support emails, everything. If you later need to dispute a charge or prove you cancelled, these documents are your evidence. Create a folder in your email or phone and store them for at least 12 months after your subscription ends.

Mistake 5: not checking your bank statement after cancellation

Some users cancel in-app, assume all is well, and then are surprised by a charge on their next statement. Your job does not end with clicking "confirm"-monitor your bank for the next billing cycle to confirm no charge appears. If a charge does appear, dispute it immediately with your bank.

A checklist to protect yourself when cancelling Simply Guitar

Use this checklist as you work through your cancellation to ensure nothing falls through the cracks.

• Note your current billing cycle end date before you start the cancellation process.
• If subscribed directly through the app, navigate to your account settings and tap "Cancel Subscription".
• If subscribed through Apple App Store, open the store app, tap your profile, select "Subscriptions" and tap Cancel on Simply Guitar.
• If subscribed through Google Play Store, open the store app, tap your profile, select "Manage subscriptions" and tap Cancel on Simply Guitar.
• Take a screenshot of your cancellation confirmation screen before closing the app.
• Send an email to [email protected] requesting written confirmation of your cancellation.
• Save all cancellation-related emails and screenshots in a dedicated folder.
• Set a reminder on your phone for your renewal date to check your bank statement.
• Verify that no charge appears on your bank statement on or after your renewal date.
• If a charge does appear, contact your bank within 7 days to dispute it.

Why tocancel exists and how we help

Cancelling digital subscriptions should not require a survival guide-yet millions of Australian consumers struggle with the process every year. At Tocancel, we have helped thousands of consumers cancel subscriptions, understand their rights, and recover money they did not know they could claim.

Our mission is to translate consumer law into plain language and give you the confidence to stand up to companies that rely on cancellation friction to keep people paying. We have tracked Simply Guitar cancellations across Australia and documented the most common barriers and solutions. Whether you need step-by-step guidance, legal background, or support for a dispute, Tocancel exists to put you in control.

Visit Tocancel.com to access free resources for cancelling other subscriptions, managing recurring charges, and claiming refunds you deserve. Tocancel has helped thousands of consumers cancel unwanted subscriptions and take back control of their spending-and we are here to help you too.

Summary and next steps

Cancelling Simply Guitar is your right, and you now have the knowledge and tools to do it confidently. Here is what you need to do today:

1. Identify where you subscribed (directly through the app, Apple App Store, or Google Play Store).
2. Follow the step-by-step cancellation instructions for your platform.
3. Take a screenshot of your cancellation confirmation.
4. Send a follow-up email to [email protected] requesting written confirmation.
5. Monitor your bank statement on your renewal date to confirm no charge appears.
6. If a charge does appear, dispute it with your bank immediately.
7. If Simply Guitar refuses a refund you believe you deserve, lodge a complaint with the ACCC.

Your right to cancel is protected under the Australian Consumer Law. No company can trap you in a subscription through hidden fees, impossible cancellation processes, or misleading refund policies. If you encounter resistance from Simply Guitar or experience a billing error, use the dispute pathways outlined here to get your money back. Tocancel is here to support you through the process, and remember: thousands of Australian consumers have successfully cancelled Simply Guitar and taken back control of their subscriptions using these exact steps.

Simply Guitar support contact: Email [email protected] for all cancellation and billing inquiries. Include your account details and request a response within 48 hours.