Cancel Simply Guitar: Step-by-Step Guide

How to cancel your Simply Guitar subscription in UAE and stop unwanted charges

What Simply Guitar is and why you might cancel

Simply Guitar is a mobile app built by JoyTunes that teaches you guitar through interactive lessons, real-time audio feedback, and a growing library of songs you can play. The app guides beginners and returning players through structured practice routines matched to your skill level, with lessons you access on your phone or tablet.

You might decide to cancel for several reasons: the lesson pace does not suit your learning style, you prefer working with a live instructor, or the cost no longer fits your budget. Whatever your reason, cancelling your subscription is your right, and you should not face hidden fees or barriers when you do.

How the subscription model works

Simply Guitar operates on a freemium model. You get basic features free, but unlock premium lessons and practice tools through a paid subscription. Your subscription renews automatically on your billing date unless you cancel it in advance. You manage and cancel your subscription through the platform where you bought it: the Apple App Store, Google Play, or SimplyGuitar.com directly.

Understanding this structure matters because it tells you where to go to cancel and when charges will stop.

Should you cancel or keep your subscription

Keep your subscription if you use the app regularly and find the lessons effective for your goals. Cancel if you are not practicing, or if you have found another learning method that works better for you. Many users find that a month or two of focused practice is enough to build confidence, then they pause or cancel to avoid ongoing charges.

Tocancel makes it easy to weigh up whether the service is still delivering value for your money.

Your consumer rights in UAE when cancelling subscriptions

The UAE Consumer Protection Law (Law No. 24 of 2006) gives you strong protections when you buy digital services or subscriptions online.

What the law protects you for

Under UAE consumer law, you have the right to cancel any digital subscription within 14 calendar days of purchase without penalty, provided you notify the seller in writing. For subscriptions that renew automatically, you may be entitled to a refund if you can show that Simply Guitar did not obtain your clear, informed consent to the renewal terms before charging you again.

If Simply Guitar's cancellation process is deliberately hidden, made difficult to find, or if support staff ignore your cancellation request, this breaches fair trading standards. Your legal position is strong: the law assumes that easy cancellation is part of a fair contract.

Your right to cancel is protected by law, and no company can override that right through fine print or obfuscation.

When to escalate to the authorities

If you cancel your subscription but Simply Guitar continues charging you, or if support refuses to refund money you believe you are owed, escalate your complaint to the Ministry of Economy Consumer Protection Section. This is the official regulator for consumer rights in the UAE, and it has power to compel refunds and impose penalties on companies that break consumer protection rules.

Document everything before you escalate: your cancellation date, all billing statements showing the unwanted charges, emails to support, and records of your attempts to resolve the issue. Keep screenshots of your cancellation confirmation. Tocancel recommends building a clear timeline, as these records become evidence in a formal complaint and significantly strengthen your case.

Documenting your steps gives you leverage and shows the Ministry that you have acted in good faith.

Methods to cancel your Simply Guitar subscription

You have four main cancellation routes, depending on where you subscribed. The fastest option is almost always through the platform where you set up your subscription, because the cancellation takes effect instantly without waiting for a support email response.

Cancellation by platform: speed and process

The app and web methods are fastest because you cancel directly without human intervention. Email and direct card cancellations depend on support response time.

How to cancel Simply Guitar step by step

Follow the exact steps for your subscription method to ensure your cancellation goes through cleanly and your access stops at the end of your current billing period.

Cancel through iOS and the apple app store

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID name at the top of the screen
   • If you do not see your name, you are not signed in to your Apple ID
3. Tap Subscriptions
4. Tap Simply Guitar in the list
5. Tap Cancel Subscription at the bottom
   • If you see Upgrade or Edit instead, your subscription is already cancelled
6. Confirm the cancellation by tapping the final confirmation button
7. Look for the message "Subscription Cancelled" to verify success

Your access to premium lessons ends on your next billing date. Take screenshots of the cancellation confirmation for your records.

Cancel through android and google play

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap Subscriptions
4. Select Simply Guitar from the list
5. Tap Cancel subscription
6. Follow the prompts and select your reason for cancelling (optional but helpful for feedback)
   • Google will ask whether you want to get a refund; choose based on your situation
7. Confirm the cancellation

Google Play will show you the end date of your subscription. Keep a record of this date to ensure charges stop then.

Cancel through SimplyGuitar.com website

1. Go to SimplyGuitar.com in your web browser
2. Log in with your email and password
3. Navigate to your Account or Profile settings (usually a menu in the top right or under your name)
4. Select Manage Subscription or Billing
5. Find your active subscription and click Cancel Subscription
6. Confirm your cancellation reason (optional)
7. Submit the cancellation

You will receive a confirmation email. If you do not receive it within 10 minutes, log back in to verify the cancellation went through.

Cancel through PayPal

1. Log in to your PayPal account at paypal.com
2. Click Settings or the gear icon
3. Select Payments or Billing
4. Find Pre-approved payments or Recurring payments
5. Locate JoyTunes or Simply Guitar in the list
6. Click Cancel or Revoke authorization
7. Confirm the cancellation

This stops PayPal from releasing future payments to Simply Guitar. PayPal will send you a confirmation email.

Cancel by email (for direct credit card billing)

1. Gather your subscription details:
   • Your email address associated with the account
   • Your full name
   • The last four digits of your billing card
   • Your current subscription status (if you know it)
2. Write a clear, short cancellation email to Simply Guitar support
   • Subject line: "Cancel my Simply Guitar subscription"
   • Body: "Please cancel my subscription effective immediately. My account email is [your email]. Thank you."
3. Send the email to the support address (typically [email protected] or similar)
4. Keep a copy of your sent email and note the time you sent it
5. Wait for a cancellation confirmation (usually 1-3 business days)

Email cancellation is slower but creates a paper trail. If support does not respond within 5 days, follow up with another email and note the date.

What happens after you cancel

Cancelling your subscription does not mean immediate loss of access. You typically retain premium features until the end of your current billing period, after which you revert to the free tier.

Access and billing after cancellation

When you cancel, Simply Guitar stops charging you on your next renewal date. You can continue using the app and all premium content you have unlocked until that date arrives. After your current period ends, your account downgrades to the free version, and you lose access to premium lessons and practice tools.

This grace period gives you a final chance to download or save any lesson materials if you wish to keep them.

Reactivating your subscription

If you change your mind within 30 days of cancellation, you can usually reactivate your subscription through the same platform where you cancelled it. Reactivation is instant on iOS, Android, and the web. You will resume your subscription on the next available billing cycle.

Tocancel advises you to take time before deciding to reactivate, and to cancel only when you are confident you do not need the service in the near term.

Requesting a refund for Simply Guitar

You have the right to request a refund in certain circumstances under UAE consumer law.

When you can request a refund

You can request a refund if you cancel within 14 calendar days of your initial purchase and the service has not been fully used. If you cancelled a recent renewal charge, you can argue for a refund on the grounds that the charge was not authorized with clear, informed consent. If Simply Guitar charged you after your cancellation request, you are entitled to a refund of those unauthorized charges.

To request a refund, contact Simply Guitar support with a clear, dated email stating the reason and the amount. Reference the platform (App Store, Google Play, or web) where you subscribed.

Refund timelines by platform

Apple and Google handle refunds quickly because they process all App Store transactions. Direct billing refunds may take longer.

What to do if your refund is refused

If Simply Guitar or the platform denies your refund request, escalate to the Ministry of Economy. Tocancel recommends sending a formal complaint letter that includes your cancellation date, proof of the charge, and copies of your email exchanges with support. The Ministry can compel refunds if the company has breached consumer protection law.

Do not accept a refusal without escalation; you have legal recourse.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward until something goes wrong. These mistakes often lead to continued charges and frustration.

Mistake 1: cancelling the app instead of the subscription

Deleting the Simply Guitar app from your phone does not cancel your subscription. Charges continue on your billing date because the subscription itself remains active on your account. You must cancel through Settings (iOS), Google Play (Android), the website, or email. Tocancel sees this mistake repeatedly and wants to make it clear: app deletion and subscription cancellation are two separate actions.

Mistake 2: assuming a refund is automatic

Cancelling your subscription does not automatically generate a refund for the current billing period or past charges. You must request a refund separately, usually through the app store or via email to support. If you want your money back, ask for it explicitly and keep a dated record of your request.

Mistake 3: not checking the confirmation

After cancelling, verify that you receive a confirmation message, email, or notification. Do not assume silence means success. Log back into your account a few hours later to check that the subscription status now shows "cancelled" or "active until [date]". This takes two minutes and prevents the nasty surprise of an unexpected charge.

Mistake 4: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, you might still be charged tomorrow because the system processes the renewal before your cancellation takes effect. To avoid this, cancel at least three days before your renewal date. Check your subscription details to see exactly when you will be charged next.

Mistake 5: ignoring unwanted charges after cancellation

If Simply Guitar charges you after you cancelled, do not ignore it. Contact support immediately with your cancellation date and the unwanted charge. Request a refund in writing. If support does not respond within 7 days, file a chargeback with your card issuer or bank. Tocancel advises acting quickly because your bank has time limits for dispute claims.

Pricing and subscription tiers

Understanding what you are paying for helps you decide whether cancellation is the right choice.

Simply Guitar subscription costs in UAE

Prices vary slightly by region and payment method. Annual plans are cheaper per month but commit you to a longer period. The trial price is intentionally low to encourage sign-up; your account will auto-renew to full monthly price unless you cancel before the trial ends.

How to keep using guitar learning after you cancel

Cancelling Simply Guitar does not mean you stop learning guitar. Several alternatives exist, and you can combine free resources with other paid services if you wish.

Free and paid alternatives to Simply Guitar

The Simply Guitar free tier remains available after cancellation, offering a limited set of lessons and songs. YouTube hosts thousands of free guitar tutorials from professional instructors. Platforms like Ultimate Guitar, Chordify, and JustinGuitar offer free and paid lessons. If you prefer one-on-one teaching, local guitar teachers in the UAE are listed on Google Maps and typically cost AED 50-100 per hour.

The right choice depends on your learning style and budget. Many beginners find that a paid app like Simply Guitar works well for the first month or two, then they shift to free resources or local lessons to deepen their skills.

Cancellation checklist for Simply Guitar

Use this checklist to ensure your cancellation is complete and you do not face unexpected charges.

• Identify where you subscribed (App Store, Google Play, website, or PayPal)
• Log into that platform with your account credentials
• Navigate to Subscriptions or Billing and select Simply Guitar
• Click Cancel or Revoke, and confirm your cancellation
• Take a screenshot of the confirmation message
• Check your email for a cancellation confirmation (if not received within 10 minutes, contact support)
• Note the date your access ends (usually your next renewal date)
• Set a reminder three days after your expected renewal date to verify no charge occurred
• If you were charged after cancellation, email support within 48 hours with proof of cancellation
• Keep all cancellation emails and screenshots for at least 12 months
• If support does not respond within 7 days, file a dispute with your payment method or the Ministry of Economy

Working through this checklist takes 15 minutes and gives you complete confidence that your cancellation is locked in.

Reviews and user experiences with Simply Guitar

Understanding how other users feel about the app and its cancellation process can inform your decision.

What users say about Simply Guitar

Simply Guitar holds a 4.5 out of 5 rating on the app stores, with users praising the interactive lessons, real-time feedback, and song library. Positive reviews highlight how quickly beginners progress and how the app keeps them motivated through gamification and achievement badges.

Complaints centre on subscription costs after the free trial, desire for more advanced songs, and occasional bugs during audio feedback. Some users report that customer support is slow to respond to refund requests, which is why Tocancel emphasizes the importance of escalating complaints to the Ministry of Economy if support ignores you.

The app itself is well-regarded; cancellation frustrations usually stem from support responsiveness rather than the product.

Summary: how to cancel Simply Guitar with confidence

Cancelling your Simply Guitar subscription is your right as a consumer in the UAE. The UAE Consumer Protection Law (Law No. 24 of 2006) protects you and guarantees that you can cancel without penalty, provided you follow the correct process. The fastest cancellation routes are through the app store or website where you subscribed; these take effect instantly. Email and card cancellations take longer but create a paper trail if you need to escalate.

Always verify that your cancellation went through by checking your account status and watching for a confirmation email. If Simply Guitar charges you after cancellation, request a refund immediately. If support ignores your request, escalate to the Ministry of Economy with your documentation.

Tocancel has helped thousands of consumers in the UAE cancel subscriptions like Simply Guitar and recover unwanted charges. Whether you are cancelling because the app does not suit your learning style or because you prefer in-person lessons, Tocancel provides clear, step-by-step guidance and reminds you that you are in control. Take action today, keep your cancellation confirmation, and move forward knowing your rights are protected.