Cancel Simply Guitar: The Right Way

How to cancel Simply Guitar and protect your subscription rights in the UK

About Simply Guitar and why you might want to cancel

Simply Guitar is a mobile app that teaches guitar through interactive lessons, audio recognition technology, and structured learning paths. Developed by JoyTunes, the company behind Simply Piano, the service has attracted thousands of UK learners seeking an affordable alternative to traditional in-person tuition. The app works on both iOS and Android devices, offering lessons across acoustic and electric guitar for multiple genres including pop, rock, classical, and folk music.

The service operates on a subscription model with automatic renewal, which means your payment method will be charged repeatedly until you actively cancel. Many UK subscribers cancel for legitimate reasons: the teaching style doesn't match their learning preferences, they've achieved their initial learning goals, or life circumstances have changed and they no longer have time to practice. Whatever your reason, understanding the correct cancellation process is essential to avoid unwanted charges and exercise your consumer rights.

When cancellation makes sense for you

You might want to cancel if the app's interactive lessons aren't helping you progress, if you prefer one-to-one instruction, or if the subscription cost no longer fits your budget. Some subscribers discover they need more structure than self-paced learning provides, whilst others find the interface unintuitive or the lesson progression too slow or too fast. There's no shame in recognising that a service isn't working for you. At Tocancel, we believe your money should work for you, not the other way around.

The automatic renewal trap

Simply Guitar renews your subscription automatically on your billing date unless you cancel beforehand. This is where many consumers slip up: they forget the renewal date and face unexpected charges. Even if you haven't opened the app in weeks, the subscription keeps renewing. You must take deliberate action to stop these charges. Tocancel exists to guide you through the process step by step so you reclaim control of your account.

Your subscription plans and what you're paying

Understanding your current subscription tier is crucial for timing your cancellation correctly and avoiding unexpected charges after you cancel.

Current pricing structure for UK users

The subscription options available to UK subscribers vary depending on promotional offers and regional adjustments. Below is the typical pricing breakdown you'll encounter when reviewing your account.

Prices fluctuate based on promotions and when you originally subscribed. New users often receive discounted introductory rates that revert to standard pricing at renewal. Always check your latest receipt or account settings within the app to confirm your exact plan type and your next billing date.

Understanding free trial periods

Simply Guitar typically offers a 7 to 14 day free trial to new users. This trial period automatically converts to a paid subscription unless you cancel before it expires. This is where many subscribers accidentally start paying: they test the app during the trial, forget about the end date, and wake up to a charge they didn't expect. Mark your calendar immediately after you sign up so you don't miss the cancellation window.

Your consumer rights under UK law

UK consumer law gives you strong protections when you buy digital services like Simply Guitar, and it's important you understand what you're entitled to.

Your legal position under the consumer rights act 2015

Under the Consumer Rights Act 2015, you have the right to cancel a digital subscription within 14 days of purchase, provided you haven't already started using the service substantially. Once the 14 day cooling-off period expires, you can still cancel at any time, but you won't receive a refund unless the company fails to provide what you paid for or breaches the contract terms. In practice, this means if Simply Guitar's lessons are inaccessible or the service doesn't function as advertised, you have grounds for a refund or cancellation without penalty.

Your legal position is clear: you own the right to cancel your subscription whenever you choose. The company cannot force you to keep paying if you no longer want the service.

What happens after you cancel

Once you cancel, Simply Guitar should stop charging you on your next billing date. You will typically retain access to the app until that date, meaning you can continue using your lessons until your current payment cycle ends. If you cancel mid-cycle, you do not receive a pro-rata refund for the unused portion unless the subscription explicitly offers it or you cancel within the 14 day cooling-off period.

How to cancel Simply Guitar on iOS

Cancelling on Apple's iOS platform requires you to manage your subscription through your Apple ID and iTunes account settings, not through the app itself.

Step-by-step cancellation on iPhone and iPad

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
   • Tap it to open Settings.
2. Scroll to the top and tap your Apple ID name or profile picture.
   • This opens your Apple ID account menu.
3. Select "Subscriptions" from the list.
   • You'll see all active and expired subscriptions linked to your Apple ID.
4. Find Simply Guitar in your active subscriptions list and tap it.
   • The app name appears exactly as it's listed in the App Store.
5. Tap "Cancel Subscription" or the bin icon, depending on your iOS version.
   • Follow any prompts asking you to confirm your cancellation reason.
   • Apple may offer a discounted renewal rate to tempt you to keep the subscription; you can ignore this.
6. Wait for the confirmation screen showing "Subscription cancelled" with an end date.
   • Screenshot this confirmation for your records.

You have now cancelled your Simply Guitar subscription on iOS. Your access will end on your current billing date.

How to cancel Simply Guitar on android

Android users cancel through Google Play, not through the Simply Guitar app itself, ensuring your cancellation is processed by the payment provider.

Step-by-step cancellation on android devices

1. Open the Google Play Store app on your Android device.
   • The coloured triangle icon launches the Play Store.
2. Tap your profile icon in the top right corner.
   • A menu appears with your account options.
3. Select "Manage subscriptions" from the dropdown menu.
   • This shows every active subscription linked to your Google account.
4. Tap Simply Guitar to open its subscription details.
   • You'll see your current plan, renewal date, and payment amount.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask why you're cancelling; provide your reason if you wish, but it's optional.
6. Confirm your cancellation when prompted.
   • Take a screenshot of the final confirmation showing the cancellation date.

Your Simply Guitar subscription on Android is now cancelled, and no further charges will be applied after your current billing cycle.

Cancelling through the Simply Guitar app directly

Some users find it faster to cancel directly within the Simply Guitar app itself, which also sends a record to the company's support team.

In-app cancellation process

1. Open the Simply Guitar app on your device.
   • Log in with your account credentials if required.
2. Navigate to the account or settings section.
   • Look for a gear icon, "Profile", "Account", or "Settings" button, usually in the top right or bottom menu.
3. Find the subscription or billing settings option.
   • This section displays your current plan, renewal date, and payment details.
4. Look for a "Cancel Subscription", "Manage Subscription", or "Billing" button.
   • Tap it to view your cancellation options.
5. Select cancel and confirm your decision.
   • The app may display retention offers or discounts to persuade you to stay; these are optional.
6. Screenshot the final confirmation showing your cancellation is complete.
   • Note the date your access will end.

Cancelling in-app ensures the Simply Guitar team receives your request directly and is the fastest method available.

Cancelling by contacting Simply Guitar support

If you prefer a paper trail or encounter issues with app-based cancellation, you can cancel by writing to Simply Guitar's support address.

How to submit a written cancellation request

1. Gather your account details.
   • Locate your email address associated with your Simply Guitar account.
   • Find your account ID or username if available.
   • Note your current subscription plan and next billing date.
2. Compose a cancellation letter or email.
   • State clearly: "I wish to cancel my Simply Guitar subscription effective immediately."
   • Include your full name, email address, and account ID.
   • Keep the message brief and factual.
3. Send your request to Simply Guitar's support address (see contact details below).
   • Use registered or recorded delivery if sending by post for proof of delivery.
   • If emailing, request a read receipt or reply confirming receipt.
4. Wait for a confirmation response.
   • The company should acknowledge your cancellation within 2-3 working days.
   • Save all correspondence with the company.

Written cancellation provides a formal record and is useful if you need to dispute charges later.

Refund entitlement and what to expect

Understanding when you qualify for a refund protects you from lost money and ensures you claim what you're legally owed.

When you're entitled to a refund

You qualify for a full refund if you cancel within 14 days of your first purchase and haven't substantially used the service. The Consumer Rights Act 2015 grants you this cooling-off period. After 14 days, refunds are only available if Simply Guitar fails to provide the service, breaches its terms, or the lessons are inaccessible or defective. Partial refunds for unused time are not automatically given, so always check the company's terms to see if it offers pro-rata refunds for mid-cycle cancellations.

How to request a refund

1. Check your eligibility.
   • If within 14 days of purchase: you qualify for a cooling-off refund.
   • If after 14 days: refund only applies if the service is faulty or inaccessible.
2. Contact Simply Guitar or your payment provider.
   • Apple ID refunds: contact Apple Support through your iTunes account.
   • Google Play refunds: request through the Google Play Store app.
   • Direct billing: email Simply Guitar support with your account details and request.
3. Submit your refund request with evidence.
   • Include your order confirmation, cancellation confirmation, and receipt.
   • Explain why you're requesting a refund (e.g., within cooling-off period, service not working).
4. Follow up if you don't receive a response within 14 days.
   • Email again or escalate to the payment provider's dispute team.

Most refunds process within 5-10 working days once approved, though payment providers may take longer to credit your account.

Common mistakes to avoid when cancelling

It's easy to slip up during cancellation, and a small error can leave you paying for a service you no longer use. Here's what to watch for.

Mistakes that leave you vulnerable

Not confirming cancellation: Cancelling the app or deleting it from your device does not cancel your subscription. Always receive and save a written confirmation showing your cancellation is active and when your access will end.

Confusing free trial expiry with cancellation: If you're on a free trial, simply waiting for it to end does not cancel your subscription. You must actively cancel before the trial expires, or you'll be charged automatically.

Assuming payment provider cancellation covers the app: Cancelling through Apple or Google does not automatically cancel through Simply Guitar's app if you're on direct billing. Verify with both to be safe.

Missing your billing date: If you intend to use the app until a specific date, plan your cancellation 2-3 days before your renewal date to ensure it processes in time.

Not checking for hidden charges: Some promotional offers or premium features auto-renew separately from your main subscription. Review all charges on your next statement after cancellation.

To protect yourself, always screenshot your cancellation confirmation and check your next billing statement to confirm no charge appears.

What happens after you cancel

Cancellation can feel like stepping into the unknown, but understanding what comes next gives you peace of mind.

Your access continues until your billing date: You do not lose instant access when you cancel. Your subscription remains active until your current payment cycle ends, so you can keep using your lessons.

No refund for unused time unless eligible: Unless you're within 14 days of your original purchase or the service is faulty, you won't receive money back for weeks remaining on your plan. This is why timing your cancellation around your renewal date matters.

Your account data may be retained: Simply Guitar may keep your account data and progress for a limited time after cancellation. If you wish to delete all personal data, contact their support team with a data deletion request under GDPR.

Promotional offers reappear: If you cancel, the company may send you discounted re-subscription offers. You can ignore these or use them to negotiate better rates if you change your mind.

Check your payment method statement on your next billing date to confirm no charge appears. If a charge does appear after cancellation, contact your payment provider or the company immediately and reference your cancellation confirmation number.

Comparing Simply Guitar to similar services

Before you cancel, it may help to see how Simply Guitar compares to other guitar learning platforms, so you can decide whether to switch or cancel entirely.

If you're cancelling because Simply Guitar's teaching style doesn't suit you, Fender Play offers a similar price with video-based lessons, or Udemy provides one-time courses with no ongoing subscription commitment. Consider your learning preference before cancelling so you choose a better fit.

Your rights if Simply Guitar refuses to cancel

Occasionally, a company refuses to process a cancellation or charges you after you've cancelled. You have legal remedies.

What to do if your cancellation is ignored

If Simply Guitar continues charging you after you've submitted a clear cancellation request, this is a breach of contract. Your legal position is strong: you have the right to cancel, and the company must honour that right. Document everything: save all cancellation confirmations, emails, screenshots of account settings showing "cancelled", and bank statements showing unwanted charges. Then, follow these steps.

1. Contact Simply Guitar directly and formally request a refund.
   • Email support with your cancellation confirmation and statement of the unwanted charge.
   • Give the company 14 days to respond and resolve the issue.
2. Raise a dispute with your payment provider if the company doesn't refund you.
   • Contact your bank or Apple/Google and report the unauthorised charge.
   • Provide evidence of your cancellation request and refusal to refund.
   • Payment providers often reverse charges within 7-10 days.
3. Escalate to the Consumer Rights Act enforcement body if needed.
   • Contact your local Trading Standards office or the Citizens Advice consumer service.
   • They investigate breaches of consumer law and can force refunds or penalties on the company.
4. Report the company to Ofcom or the relevant regulator if this is systematic abuse.
   • Formal complaints trigger investigations and protect other consumers.

You are not powerless. The law is on your side, and enforcement bodies exist specifically to support consumers like you when companies ignore cancellation requests.

Contact details for Simply Guitar

Use these contact methods when you need to reach Simply Guitar directly for cancellation, refund requests, or account issues.

Simply Guitar support and address

For direct contact with Simply Guitar regarding account issues, cancellations, or refund requests, you can reach the support team through the app's in-app messaging system, which appears in your account or settings menu. Alternatively, contact the company through its parent company JoyTunes. Current contact information should be available on the Simply Guitar app help or support section and in your account settings.

If you have difficulty locating contact details, review your subscription confirmation email from Apple, Google, or your payment provider, as these often include the developer's contact information. Save all communication records for your protection, particularly if you need to escalate a complaint to Trading Standards or your payment provider.

Checklist: before and after cancellation

Use this checklist to ensure you've completed every step and protected your rights throughout the cancellation process.

Before you cancel:

• Log into your Simply Guitar account and check your current plan and next billing date.
• Screenshot your subscription details and billing information for your records.
• Note the exact date you want your cancellation to take effect.
• Review the Simply Guitar terms to understand refund eligibility.
• If within 14 days of purchase, gather your receipt and order confirmation for a potential refund claim.

During cancellation:

• Choose your cancellation method (iOS, Android, in-app, or written request).
• Complete the full cancellation process without interruption.
• Receive a clear confirmation screen or email showing cancellation is complete.
• Screenshot or save the confirmation with the date of cancellation and your access end date.
• Make a note of any cancellation reference number provided.

After cancellation:

• Wait 2-3 working days and check your email for a confirmation from Simply Guitar or your payment provider.
• Check your payment method on your next billing date to confirm no charge appears.
• If a charge appears despite cancellation, contact your bank or payment provider immediately.
• Keep all cancellation records and communications for at least one year.
• If eligible for a refund and it hasn't arrived within 10 days, follow up formally.

Key takeaways: you can cancel with confidence

Cancelling Simply Guitar is straightforward when you follow the correct process. You have multiple methods available-through iOS, Android, the app itself, or written request-and you're protected by the Consumer Rights Act 2015, which gives you the legal right to cancel at any time. If you're within 14 days of your first purchase, you qualify for a full refund. After that period, you can still cancel freely, though refunds only apply if the service is faulty or breaches its terms.

The key is to act before your next billing date, confirm your cancellation in writing, and check your bank statement to ensure no charge appears. If the company refuses to honour your cancellation, you have escalation options: raise a dispute with your payment provider, contact Trading Standards, or report the issue to the Citizens Advice consumer service.

Many thousands of consumers have successfully cancelled their subscriptions and reclaimed control of their spending. Tocancel has helped guide consumers through cancellations for services exactly like Simply Guitar, ensuring they understand their rights and avoid unexpected charges. The process is quick and entirely within your control. Take action today, protect your consumer rights, and stop paying for a service that no longer serves you. Tocancel is here to support you at every step-visit Tocancel.com for further guidance on managing your subscriptions and cancelling any service you no longer use.