Cancel Simply Guitar: Your Step-by-Step Guide

How to cancel Simply Guitar and get your money back in new zealand

What is Simply Guitar and why new zealand learners choose it

Simply Guitar is a mobile app that teaches guitar through interactive lessons, real-time sound detection and a growing library of popular songs. The app uses gamification and structured progression to help absolute beginners move from their first chord to playing complete songs in weeks rather than months. The platform prioritises accessibility and flexibility, making it popular with casual learners who want to learn on their own schedule without committing to formal lessons.

Many New Zealand users appreciate the portability of learning on their phone and the absence of rigid music theory requirements that can overwhelm beginners. However, if you're seeking advanced technique coaching, one-on-one feedback or classical guitar instruction, you may find the app's content too foundational for your learning goals.

If you've decided Simply Guitar isn't the right fit for you, or your learning priorities have changed, Tocancel is here to walk you through cancellation step by step. Unsubscribing should be straightforward, not buried in confusing menus or hidden settings.

Who gets the most from Simply Guitar

The app works best if you're a complete beginner, prefer learning at your own pace and enjoy playing recognisable songs as your primary motivation. It's also ideal if you travel frequently, prefer mobile learning over traditional method books, or want to fit practice into short pockets of time throughout your day.

Common reasons to cancel Simply Guitar

You might cancel if you prefer one-on-one lessons with personalised feedback, need technique-focused instruction, find the gamification distracting, struggle to maintain a consistent practice routine, or simply want to try a different learning method. There's no shame in pausing or cancelling your subscription; Tocancel has helped thousands of New Zealand consumers cancel subscriptions they've outgrown or that no longer match their needs.

Your consumer rights under new zealand law

Before you cancel, understand the legal protections that apply to your subscription.

What the consumer guarantees act protects you

New Zealand's Consumer Guarantees Act 1993 gives you the right to cancel subscriptions that fail to meet reasonable expectations of quality and functionality. Your legal position is clear: you are entitled to services that are fit for purpose, delivered with reasonable care, and free from defects. If Simply Guitar has failed to deliver on its promises-such as lessons that don't load, repeated app crashes, or charges made without your consent-you may have grounds for a refund beyond the company's stated cancellation policy.

The Commerce Commission also expects all online services to be transparent about cancellation processes. If Simply Guitar has deliberately hidden its cancellation method or made unsubscribing unreasonably difficult, that constitutes unfair contract conduct under the Fair Trading Act 1986.

When to escalate if the company refuses

If Simply Guitar refuses to process your cancellation or disputes a refund claim, contact the Commerce Commission at comcom.govt.nz or the Disputes Resolution Scheme relevant to your payment method (such as your credit card issuer's chargeback process). Tocancel recommends documenting all communication attempts before escalating. Keep screenshots of your account, billing records, app store receipts and any support messages you've sent-these become your evidence if you need to file a formal complaint.

How to cancel Simply Guitar step by step

Your cancellation method depends on where and how you subscribed to the app.

Cancel if you subscribed via apple app store

If you subscribed through the App Store on your iPhone or iPad, Apple controls your billing and cancellation. Deleting the Simply Guitar app will not stop your subscription charges-you must cancel through Apple's subscription settings.

1. Open the Settings app on your iPhone or iPad
   • Locate the grey gear icon on your home screen
2. Tap your name at the top of the screen (your Apple ID)
   • This appears above "iCloud, Media & Purchases"
3. Select Subscriptions from the menu
   • Look for this option in the second group of settings
4. Find and tap Simply Guitar in the list of active subscriptions
   • Scroll down if you have multiple subscriptions
5. Tap Cancel Subscription or Turn Off Free Trial (whichever option appears)
   • Apple will ask you to confirm your reason for cancelling
6. Confirm your cancellation when prompted
   • You will receive an email confirmation from Apple

Important: Your access to Simply Guitar continues until your current billing cycle ends. You will not be charged again after that date.

Cancel if you subscribed via google play store

If you subscribed through Google Play on an Android phone or tablet, Google manages your billing and cancellation. Uninstalling the app will not stop your charges-you must cancel through Google Play's subscription settings.

1. Open the Google Play Store app on your Android device
   • Look for the coloured play button icon
2. Tap your profile icon in the top right corner
   • This is usually a circular icon with your initial or photo
3. Select Manage your Google Play subscriptions
   • You may need to tap Settings first, then Subscriptions
4. Find Simply Guitar in your active subscriptions list
   • Scroll if you have multiple active subscriptions
5. Tap on Simply Guitar to open the subscription details page
   • This shows your next billing date and payment history
6. Tap Cancel subscription at the bottom
   • Google will ask for feedback on why you're cancelling
7. Confirm your cancellation
   • You will receive an email confirmation from Google Play

Important: Your access ends at the conclusion of your current billing period. No further charges will be applied after that date.

Cancel if you subscribed directly through the Simply Guitar website

If you paid Simply Guitar directly (rather than through an app store), you will need to contact the company's support team. The app does not have a New Zealand-based customer service address, and no direct cancellation method appears to be available through the app itself. Contact Simply Guitar at their corporate address in Israel or through their in-app support system with a formal cancellation request. Keep a record of your email and any responses-this is important if you need to escalate to the Commerce Commission or dispute a charge with your bank.

Include your full name, email address, account details, subscription start date and payment method in your cancellation request. Request written confirmation that your subscription has been cancelled and that no further charges will be made.

What happens after you cancel

Understanding what to expect after cancellation helps you confirm the process worked and protects you from surprise charges.

Your access and charges after cancellation

You keep your access to Simply Guitar lessons until the end of your current billing cycle. If you cancel mid-month, you will not receive a refund for that month unless you have grounds under the Consumer Guarantees Act. After your current billing period ends, your access stops and no further charges appear on your account.

Check your bank or credit card statement 5 to 10 working days after your billing cycle ends to confirm no new charge has appeared. If a charge does appear after you have cancelled, contact your bank immediately and report the unauthorised transaction. You can also file a chargeback dispute with your card issuer if the company refuses to refund the charge.

Refund eligibility and next steps

App store subscriptions (Apple and Google) rarely offer refunds after the free trial or billing period begins, unless you have a genuine technical issue or the service has failed to work. However, under New Zealand's Consumer Guarantees Act, you may be entitled to a refund if Simply Guitar has not met reasonable quality standards. If the app crashes frequently, lessons don't load, or you were charged without clear consent, Tocancel recommends submitting a refund request to Simply Guitar's support team, citing the specific problem and referencing the Consumer Guarantees Act 1993.

If Simply Guitar refuses, you can escalate to the Commerce Commission or ask your bank to dispute the charge. Keep all evidence: screenshots of errors, billing receipts, correspondence with support, and records of your cancellation attempt.

Pricing and subscription details

Simply Guitar operates on a freemium model with a free trial period before charges begin.

Pricing may vary slightly depending on your region and current promotions. Always check the app store listing before starting your free trial to confirm current costs.

Common mistakes when cancelling Simply Guitar

Cancelling a subscription should be straightforward, but many people stumble on preventable errors that delay the process or leave them vulnerable to ongoing charges.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting Simply Guitar from your phone does not stop your charges. Your subscription remains active with Apple or Google, and your next billing date will trigger a charge as normal. You must cancel through your app store's subscription settings before deleting the app. Check your Settings > Subscriptions one final time after deletion to confirm Simply Guitar no longer appears in your active list.

Mistake 2: cancelling during a free trial without confirming the deadline

Many users assume they can cancel a free trial anytime without charge. However, if you miss the cancellation deadline (usually 3-7 days before the trial ends), you will be charged automatically. Mark your trial end date in your phone calendar and cancel at least 48 hours before that date. If you are charged by mistake, contact your app store immediately and request a refund within 48 hours of the charge.

Mistake 3: not keeping proof of cancellation

If Simply Guitar continues to charge you after cancellation, you need evidence that you attempted to cancel. Screenshots of your cancelled subscription in the app store settings, confirmation emails from Apple or Google, and bank statements showing when charges stopped all become critical if you need to escalate to the Commerce Commission or dispute the charge with your bank.

Mistake 4: assuming direct payment subscriptions auto-cancel

If you subscribed directly through the Simply Guitar website, cancelling your app does not cancel your subscription with the company itself. You must contact Simply Guitar's support team directly. Email requests can disappear into company inboxes without response. Use the in-app support or web contact form and request written confirmation of cancellation. Save that confirmation email.

Reviews and user feedback

Simply Guitar has a rating of 4.5/5 on app stores, with positive feedback from beginners who appreciate the song-based learning approach and mobile convenience. Many users praise the real-time feedback on chord accuracy and the motivation that comes from completing lesson milestones. However, some users report frustration with the pace of progression, the cost relative to free alternatives, and difficulty maintaining consistent practice habits.

Users who cancel often cite reasons such as preference for one-on-one lessons, desire for more advanced content, or simply life changes that reduce practice time. These are all valid reasons to reassess whether the app serves your current learning goals.

Comparison with similar music learning apps

If you're considering alternatives to Simply Guitar, Tocancel has compiled a quick comparison of similar apps available in New Zealand.

Each app has different strengths. JustinGuitar and Chordify offer free options, while Fender Play and Yousician provide more structured progressions. If you're cancelling Simply Guitar, try one of these alternatives before committing to another paid subscription.

How to avoid being charged after cancellation

Preventing unwanted charges is simpler than fighting for refunds after the fact.

Set calendar reminders for your billing date

Know exactly when your next charge is due. If you're on a monthly plan, cancel at least 48 hours before that date. If you're on an annual plan and want to cancel before your subscription renews, set a reminder 30 days before your billing anniversary so you don't forget.

Check your account regularly

Log into your app store account (Apple ID or Google account) at least once per month and verify your active subscriptions. If you've cancelled, Simply Guitar should no longer appear on your subscription list. If it does, contact support immediately.

Monitor your bank and credit card statements

Review your statement every month and flag any unexpected Simply Guitar charges. Report these to your bank within 48 hours so you can dispute them. Most banks will initiate a chargeback on your behalf if you act quickly.

Request written confirmation from Simply Guitar

If you've subscribed directly with the company (not through an app store), always ask for written confirmation of your cancellation. This email becomes your proof if charges continue and you need to escalate to the Commerce Commission.

Contact and escalation details for Simply Guitar

Simply Guitar has no publicly listed New Zealand customer service address. The app's corporate entity is based in Israel. If you need to contact the company directly for cancellation or refund disputes, use the in-app support system or look for a contact email on the app store listing.

If Simply Guitar fails to respond or refuses to cancel your subscription, escalate to:

• Commerce Commission: comcom.govt.nz or call 0800 943 600 for unfair contract practices or misleading subscription terms
• Apple App Store: Report the subscription issue through Settings > Your Name > Media & Purchases > Report a Problem
• Google Play Store: Use the in-app dispute process or email Google Play support directly
• Your bank or credit card issuer: Request a chargeback dispute if unauthorised charges continue after cancellation
• Disputes Resolution Scheme: Contact the scheme your payment method is registered with (most credit cards and banks participate in the Banking Ombudsman or equivalent)

Tocancel recommends keeping records of all communication attempts, screenshots of your subscription status, and billing statements. These documents are essential if you need to file a formal complaint or chargeback.

Key takeaway: you have rights, and cancellation is yours to control

Cancelling Simply Guitar in New Zealand is a straightforward process once you understand which platform holds your subscription. Whether you subscribed through the Apple App Store, Google Play or directly with the company, Tocancel has provided clear step-by-step instructions to help you unsubscribe without delay or confusion. Your consumer rights under the Consumer Guarantees Act 1993 protect you if the service has failed to deliver, and the Commerce Commission stands ready to support you if the company refuses to cooperate.

Cancel during your free trial to avoid charges altogether. Cancel at least 48 hours before your billing date if you're mid-subscription. Keep proof of your cancellation in case charges appear unexpectedly. Monitor your bank statement and confirm that no new charges occur after your billing cycle ends. If Simply Guitar continues to charge you, dispute the transaction with your bank immediately-do not wait.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds and reclaim control of their spending. You deserve clarity and simplicity when ending a service, and you deserve to have your cancellation request respected. Use this guide to take action with confidence, and remember: Tocancel is here to support you every step of the way.