Cancel Guitartricks: Step-by-Step Guide

How to cancel Guitartricks in new zealand and claim your refund

Why you might cancel Guitartricks

Guitartricks is a US-based online guitar teaching platform offering video lessons, song tutorials and structured learning paths for players at every level. You access the service through its website or mobile apps (iOS and Android), and Full Access membership includes progress tracking, bookmarking tools and a large library of content.

New Zealand subscribers often start with a 14-day free trial or sign up for monthly and annual plans. However, your circumstances change-your schedule fills up, your learning goals shift, or you discover the teaching style doesn't match how you learn best. If Guitartricks no longer works for you, Tocancel has created this guide to walk you through cancellation, your refund entitlements and your consumer rights under New Zealand law.

Common reasons to cancel

New Zealand users typically cancel Guitartricks when they prefer in-person lessons with a local tutor, find they lack consistent practice time, or realise the course structure doesn't suit their learning pace. Others cancel after completing their initial goals or when household budgets tighten. Whatever your reason, you have the right to cancel without penalty. Tocancel is here to ensure you understand that right and help you exercise it smoothly.

What you're paying for Guitartricks in new zealand

Guitartricks displays prices in US dollars on their website and apps, which your bank converts to NZD at the current exchange rate. Monthly subscriptions cost around US$29.95 (roughly NZ$50-55 depending on exchange rates), while annual plans run US$179 (roughly NZ$300-310). If you subscribe through the App Store or Google Play, you may see slightly different pricing due to app store markups and regional pricing. Check your invoice or account page for your exact NZD amount.

Your consumer rights in new zealand

New Zealand law gives you strong protections when you buy online services like Guitartricks.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 is your main legal lever. It requires that any service you pay for must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If Guitartricks fails on any of these counts-for example, lessons are permanently unavailable, the app crashes repeatedly, or the service doesn't match how it's described-you have the right to request a refund, replacement or repair.

You also have 12 months from the date of purchase to raise a claim if the service breaches these guarantees. This means if you discover cancellation penalties or billing errors after you cancel, you can escalate to the Commerce Commission (the government agency that enforces consumer law) or Citizens Advice Bureau if Guitartricks refuses to help. Your legal position is strong: the burden is on Guitartricks to prove the service was acceptable, not on you to prove it wasn't.

The 60-day money-back guarantee

Guitartricks advertises a 60-day money-back guarantee for web-based subscriptions. This means if you cancel within 60 days of signing up through their website, you're entitled to a 100% refund with no conditions attached. This is more generous than your baseline legal right and gives you a practical, risk-free window to test the service.

App Store (iOS) and Google Play (Android) subscriptions operate under Apple's and Google's refund policies, not Guitartricks' policy. Apple typically offers 14 days to request a refund after purchase; Google Play offers 48 hours. Tocancel covers the app-specific cancellation steps separately below.

How to cancel Guitartricks on the web

Cancelling your web subscription directly with Guitartricks is the most straightforward route and preserves your refund eligibility within the 60-day window.

Web cancellation steps

1. Go to guitartricks.com and sign in to your account
   • Use the email and password associated with your subscription.
   • If you've forgotten your password, click "Forgot Password" and follow the reset email.
2. Navigate to your account settings or subscription page
   • Look for "Account," "Billing," "Subscription" or "Plans" in the menu (usually at the top right or in a sidebar).
   • The exact location varies, but subscription management is typically grouped with payment settings.
3. Locate your active subscription and select "Cancel subscription" or "Manage subscription"
   • You'll see your current plan, next billing date and renewal price.
   • Click the cancellation button-it may be labelled "Cancel," "End membership" or similar.
4. Confirm your cancellation and save any confirmation email
   • Guitartricks will ask you to confirm the cancellation and may offer a discount to keep you subscribed. You can ignore this-your decision is yours.
   • You'll receive a confirmation email with a cancellation date. Save this as proof for your records and for Tocancel if you need to escalate later.
5. Check your bank statement within 5-7 business days
   • Verify that Guitartricks stops charging you after your current billing cycle ends.
   • If you're within the 60-day refund window, reply to your confirmation email requesting a refund and include your order or subscription ID.

What to expect after you cancel on the web

Your access to Guitartricks content continues until the end of your current billing period. If you cancel mid-month, your subscription remains active until the next monthly renewal date; if you cancel a week before your annual renewal, you lose access on that renewal date. Guitartricks will not prorate (refund the unused portion) unless you request a refund within the 60-day guarantee window or if the Consumer Guarantees Act applies (see next section).

How to cancel Guitartricks on iOS

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel via Apple's Settings app-Guitartricks cannot cancel app subscriptions on your behalf.

IOS cancellation steps

1. Open the Settings app on your iPhone or iPad
   • Find the grey gear icon on your home screen.
2. Tap your name or Apple ID profile picture at the top
   • This is your user profile section in the grey header bar.
3. Select "Subscriptions"
   • If you don't see this option, go to "Media & Purchases" then "Subscriptions" instead.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find "Guitar Tricks" in the list and tap it
   • Scroll if needed-subscriptions are listed alphabetically.
   • If you don't see it here, confirm your subscription is active by logging into guitartricks.com on a web browser or checking your App Store purchase history.
5. Tap "Cancel subscription" or "Edit subscription"
   • If the button says "Edit," tap it and then select "Cancel."
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal rate. Proceed with the cancellation.
6. Save your cancellation confirmation
   • Apple will display a cancellation date. Note this date and take a screenshot as proof for your records.
   • You'll receive a confirmation email at your Apple ID email address within minutes.

IOS refunds and timing

Apple allows refunds up to 14 days after the date you subscribed (or the renewal date, whichever is more recent). If you cancel outside this window, you lose refund eligibility with Apple. However, if you subscribed via the web (guitartricks.com) rather than the App Store, the Guitartricks 60-day money-back guarantee applies instead, giving you a longer window. Tocancel recommends checking your original purchase confirmation to determine which platform you used.

How to cancel Guitartricks on android

Android users who subscribed through Google Play must cancel via the Google Play app or website-Guitartricks cannot cancel app subscriptions on your behalf.

Android cancellation steps (via google play app)

1. Open the Google Play Store app on your Android phone or tablet
   • Find the coloured Google Play icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner
   • This is a circular icon showing your Google account avatar or initials.
3. Select "Payments and subscriptions" or "Manage subscriptions"
   • You'll see a list of all active subscriptions linked to your Google account.
4. Find "Guitar Tricks" and tap it
   • Scroll if the list is long-subscriptions are listed alphabetically.
   • If you can't find it, verify your subscription is active by logging into guitartricks.com on a web browser.
5. Tap "Cancel subscription"
   • Google will ask you to confirm and may suggest a discount to retain you. Proceed with the cancellation.
   • You'll see a cancellation date confirming when your access ends.
6. Screenshot or note your cancellation confirmation
   • Google will send a confirmation email to your Google account email address.
   • Save this email as proof for your records and for Tocancel if you need to escalate a billing dispute later.

Android refunds and timing

Google Play typically offers refunds up to 48 hours after purchase (or renewal date). This window is shorter than Apple's 14-day window, so act quickly if you want a refund. If you're outside the 48-hour window, your only other option is to request a refund directly from Guitartricks if you subscribed via the web and fall within their 60-day money-back guarantee.

Guitartricks pricing and plan comparison

Understanding what you pay helps you confirm the correct amount to claim back if you're entitled to a refund.

NZD estimates assume an exchange rate of approximately 1 USD = 1.67 NZD, but your bank may use a slightly different rate. Check your most recent invoice for the exact NZD amount you were charged.

How to request a refund from Guitartricks

You're eligible for a refund if you cancel within 60 days of signing up (web subscriptions only) or if Guitartricks breaches the Consumer Guarantees Act.

Web subscription refund requests

If you subscribed through guitartricks.com and you're within 60 days of your purchase date, you're entitled to a 100% refund under their money-back guarantee. Email Guitartricks' support team with your subscription confirmation and request:

1. Find Guitartricks' support email address (typically [email protected] or [email protected])
   • Check their website footer or contact page for the correct email.
2. Compose an email including:
   • Your full name and email address associated with the subscription.
   • Your order ID or subscription ID (from your confirmation email or account page).
   • The date you subscribed and the amount in NZD you were charged.
   • A brief reason for cancellation (e.g., "I've decided the course structure doesn't suit my learning style").
   • Your request for a refund under the 60-day money-back guarantee.
3. Send the email and retain a copy
   • Wait 5-10 business days for a response.
   • Guitartricks should confirm the refund and provide a timeframe for the funds to return to your original payment method.
4. If Guitartricks refuses or doesn't respond within 14 days, escalate to the Commerce Commission
   • You can file a complaint with the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau, citing the Consumer Guarantees Act 1993.
   • Tocancel recommends keeping all correspondence for this escalation.

App store or google play refund requests

For iOS refunds, contact Apple directly through the App Store (Settings > Tap Your Name > Media & Purchases > Subscriptions > Guitar Tricks > Report an Issue). For Android, use Google Play's refund request form (play.google.com > Settings > Manage Your Google Play > Billing Methods > Subscription > Request Refund). Both platforms process refunds within 5-10 business days if approved.

Common mistakes to avoid when cancelling Guitartricks

It's frustrating when a cancellation goes wrong-you may have to spend extra time on emails or phone calls, or worse, get charged again by accident. Here's how to protect yourself.

Mistake 1: cancelling only the app without cancelling the subscription

Deleting the Guitartricks app from your phone does NOT cancel your subscription. Your payment method will still be charged on your renewal date. You must formally cancel the subscription through the platform (web, iOS or Android settings) as detailed above. After you cancel, you can safely delete the app.

Mistake 2: missing the refund window

The 60-day web refund window closes on day 61-after that, you lose the right to an automatic refund unless Guitartricks has breached the Consumer Guarantees Act. Mark your cancellation date on a calendar 60 days ahead and request your refund before that deadline. Tocancel recommends cancelling and requesting a refund on the same day if you're close to the window closing.

Mistake 3: not saving your cancellation confirmation

If Guitartricks charges you again after cancellation, you'll need proof that you cancelled. Save the confirmation email and screenshot the cancellation date from your account settings. Without this proof, you'll struggle to get a refund from your bank or dispute the charge with the Commerce Commission.

Mistake 4: cancelling during the free trial but forgetting the renewal date

The 14-day free trial ends on a specific date. If you cancel during the trial but don't confirm the cancellation, you'll be charged for the first month automatically. Log in to your account and verify that the subscription is marked "Cancelled" or "Inactive." If you're not sure, contact support before the trial ends.

Mistake 5: using the wrong contact email

Guitartricks may have multiple support addresses (support, help, billing). If you email the wrong one, your request may be delayed. Check Guitartricks' official website or your account settings for the correct email address. When you email, ask them to confirm receipt of your cancellation request.

After you cancel Guitartricks

Cancellation is only the first step-you need to verify your access ends and that you're not charged again.

First week after cancellation

Check your account on guitartricks.com (or the app) to confirm your subscription status shows "Cancelled" or "Inactive." You should still have access to your lessons until the end of your current billing cycle, after which the app will ask you to subscribe again. Make a note of the date your access ends.

One week before your next billing date

If you cancelled mid-month, Guitartricks may still attempt to charge you on your next renewal date due to a system delay. Before that date arrives, log in again and verify the subscription remains "Cancelled." If it shows "Active," contact support immediately and explain that you've already cancelled.

After your next billing date passes

Check your bank statement to confirm Guitartricks has not charged you. If an unexpected charge appears, do not wait-contact your bank immediately and dispute the charge as "cancellation not processed" or "unauthorised charge." Your bank can reverse it within 120 days. Simultaneously, email Guitartricks with your cancellation confirmation and ask them to refund the erroneous charge.

If Guitartricks refuses to refund or stops responding

Escalate to the Commerce Commission (comcom.govt.nz) with screenshots of your cancellation confirmation, all correspondence with Guitartricks and your bank statement showing the disputed charge. You can also file a complaint with Citizens Advice Bureau (cab.org.nz). Tocancel has helped thousands of consumers escalate disputes successfully-you have the law on your side, so don't give up.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

Why choose tocancel for cancellation help

Navigating cancellation policies, refund windows and consumer law can feel overwhelming, especially when you're contacting an overseas company like Guitartricks. Tocancel exists to demystify this process and empower you to cancel with confidence.

This guide covers everything from your rights under the Consumer Guarantees Act to step-by-step instructions for each platform. Tocancel also tracks common issues-like app store delays, incorrect refund calculations and unresponsive support-so you know exactly what to expect and how to escalate if something goes wrong.

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds and navigate disputes with overseas merchants. When you understand your rights and follow the right process, companies like Guitartricks respond quickly. If they don't, the Commerce Commission backs your claim.

Contact information for Guitartricks

If you need to reach Guitartricks to cancel or request a refund, use the following contact details:

Guitartricks is based in the United States and does not maintain a New Zealand office or phone line. Contact them via email or their website for fastest responses. If they don't respond within 14 business days, or if they refuse your cancellation or refund request, contact the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (cab.org.nz) to file a formal complaint.

Your next steps

You now understand your rights, the cancellation process and how to protect yourself from billing surprises. Choose your platform (web, iOS or Android), follow the step-by-step instructions above, save your confirmation, and request a refund if you're eligible. If Guitartricks delays or refuses, escalate to the Commerce Commission with your documentation-the law is on your side.

Tocancel is here to support you at every stage. Whether you need clarity on the Consumer Guarantees Act, help drafting a refund email, or guidance on escalating a dispute, Tocancel has the expertise and resources to get you results. Start your cancellation today, and you'll be free of this subscription within days.