Cancel Simply Piano: Step-by-Step Guide

How to cancel Simply Piano and reclaim your money

About Simply Piano and why you might want to leave

Simply Piano is an interactive music learning app developed by JoyTunes that teaches piano skills to learners of all ages and abilities. The platform listens to your playing through your device's microphone, providing instant feedback on timing and accuracy whilst you work through structured lessons on any piano, keyboard, or digital instrument.

The app gamifies learning by breaking musical concepts into digestible lessons, mixing classical pieces with popular songs to keep you motivated. You progress through courses at your own pace, from reading sheet music to playing with both hands, all without scheduling constraints or in-person lessons.

Many UK subscribers choose to cancel for entirely valid reasons. You may have reached your learning goals, discovered the teaching style doesn't suit you, found the cost stretches your budget, or decided to pursue traditional in-person lessons instead. At Tocancel, we understand that subscription services don't always align with your needs or circumstances, and cancellation should be straightforward, not frustrating.

What you're actually paying for

Simply Piano charges based on subscription length, with monthly, quarterly, and annual options available. Knowing your current plan helps you understand what charges you'll avoid by cancelling and ensures you make an informed decision about your subscription's future.

All plans unlock the complete Simply Piano curriculum, including thousands of songs, structured courses from beginner to advanced, and adaptive learning paths that personalise to your progress. You access everything on any compatible device with no additional equipment needed beyond your instrument.

When charges hit your account

Simply Piano bills you at the start of each billing cycle, not at the end. This means if you're on a monthly plan and forget to cancel before your renewal date, you'll be charged the full £19.99 for another month immediately. Annual subscribers face a £89.99 charge automatically, making timely cancellation especially important if you've prepaid for a full year.

The free trial period, typically seven days for new users, automatically converts to paid membership unless you cancel before the trial ends. This automatic conversion catches many users off guard, which is precisely why Tocancel recommends understanding your cancellation options before trial expiry arrives.

Your consumer rights under UK law

UK consumer law provides you with clear rights when cancelling digital subscriptions, and Simply Piano must honour these protections regardless of their own terms.

The consumer rights act 2015 and your protection

The Consumer Rights Act 2015 gives you a 14-day cancellation window from the moment you subscribe or your free trial converts to a paid subscription. During this period, you can cancel without providing a reason and request a full refund, provided you haven't substantially used the service.

Your legal position: if you cancel within 14 days of signing up or trial conversion, Simply Piano must refund you in full. If they refuse this refund, you have grounds to escalate to the Citizens Advice Consumer Service, which enforces consumer rights across the UK.

Cancellation beyond the 14-day window

After the 14-day period expires, Simply Piano is no longer required by law to offer a refund when you cancel. However, you retain the absolute right to cancel your subscription at any time without penalty or further charges. This means you can exit whenever you wish, though you won't receive money back for unused portions of your current billing cycle.

Therefore, your strategy depends on timing: cancel within 14 days for a refund, or cancel after 14 days simply to stop future charges. Either way, the law protects your right to end the relationship.

How to cancel Simply Piano step by step

Cancellation takes just a few minutes and you can do it directly from the app or online without contacting customer support.

Cancelling through the Simply Piano app

This is the fastest method and works on both iOS and Android devices.

1. Open the Simply Piano app on your phone or tablet
2. Tap the settings icon (usually a gear or menu symbol) in the lower right corner
3. Select "Account" or "Subscription" from the menu
4. Scroll down to find "Manage Subscription" or "Billing"
5. Tap "Cancel Subscription"
6. Simply Piano will ask why you're cancelling; select a reason (optional) and confirm cancellation
   • You may see a retention offer at this point; decline it if you're certain you want to leave
7. Check your email for a cancellation confirmation within minutes

Keep this confirmation email as proof that you cancelled on a specific date. This becomes important if you dispute a charge later or claim the 14-day refund.

Cancelling through your app store account

If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms rather than the Simply Piano app itself.

1. For Apple users:
   • Open the Settings app on your iPhone or iPad
   • Tap your name at the top, then select "Subscriptions"
   • Find Simply Piano in the list
   • Tap "Manage" and then "Cancel Subscription"
   • Confirm the cancellation
2. For Android users:
   • Open Google Play on your device
   • Tap your profile icon in the top right corner
   • Select "Manage subscriptions"
   • Find Simply Piano and tap it
   • Tap "Cancel subscription" and confirm

App Store and Google Play process cancellations immediately, so charges stop right away. This method is particularly important if you're claiming a 14-day refund, as your cancellation date is recorded automatically.

Cancelling by post

If you prefer written confirmation or the app methods aren't working, you can cancel in writing by post.

1. Write a letter stating your full name, email address, subscription start date, and the phrase "I wish to cancel my Simply Piano subscription"
2. Send your letter to:
   • JoyTunes Ltd
     Simply Piano Support
     (check your account email for the current postal address, as it may change)
3. Send the letter via Royal Mail Special Delivery or Recorded Delivery so you have proof of posting
4. Allow 5 to 10 working days for JoyTunes to process the cancellation after receipt

Postal cancellation creates a paper trail and works if you're having app or online difficulties, though it takes longer. At Tocancel, we recommend using this method only if digital cancellation has failed.

What happens after you cancel

Understanding the cancellation timeline helps you avoid surprise charges and plan your next steps.

Immediate after cancellation

Once you confirm cancellation through the app or app store, your subscription stops immediately. You lose access to Simply Piano's full course library and lessons, though some platforms may allow you to finish the current session. Check your confirmation email to understand exactly when your access ends.

You will not be charged again after cancellation, unless you manually resubscribe.

Your refund timeline and rights

If you cancelled within 14 days, Simply Piano must process a refund. This is not negotiable under the Consumer Rights Act 2015.

If the refund doesn't appear after 14 working days, contact Simply Piano's support team with your cancellation confirmation email. If they refuse to refund you within 14 days of cancellation, escalate the complaint to the Citizens Advice Consumer Service, which handles breaches of the Consumer Rights Act 2015.

Keeping your progress and data

After cancellation, you cannot access your account or lesson history through the Simply Piano app. However, JoyTunes may retain your data for up to 90 days before deletion, so resubscribing within that window could restore your progress. Contact support if you need clarification on this.

If you think you might return later, note down any songs or achievements you want to remember before you lose access.

Common mistakes people make when cancelling

Cancellation is straightforward, but a few oversights can cost you money or delay the process. Here's what to avoid.

Missing the 14-day refund window

Many people don't realise the 14-day clock starts ticking from their first charge, not from when they download the app. If you sign up on 1 January and first get charged on 8 January, your refund window closes on 22 January. After that date, you lose refund rights.

Act quickly if you want a refund. At Tocancel, we recommend cancelling within 10 days to give yourself a safety margin.

Forgetting to cancel before the next billing cycle

If you intend to cancel after your 14-day window closes, set a phone reminder for 3 days before your renewal date. Simply Piano charges automatically, and once the money leaves your account, you're out of pocket for that cycle.

Cancelling through the app but not through the app store

If you subscribed via Apple or Google Play, cancelling through the Simply Piano app alone won't work. You must cancel through your app store subscription settings or the charge will continue. Check which platform you subscribed through by looking at your bank statement or email receipts.

Not saving your cancellation confirmation

Screenshot or print the confirmation email you receive after cancelling. If Simply Piano disputes your cancellation date later, this email is your proof. Without it, you have no way to prove when you cancelled if a charge appears on your account.

How to get your refund if Simply Piano won't cooperate

If you cancelled within 14 days but Simply Piano refuses to refund you, consumer law is on your side and you can take action.

Step 1: contact Simply Piano support

Email Simply Piano's customer support with your cancellation confirmation and request a refund. Reference the Consumer Rights Act 2015 in your message. Use clear language: "I cancelled within 14 days of my subscription start date and am entitled to a full refund under UK consumer law."

Give them 5 working days to respond.

Step 2: raise a chargeback with your bank

If Simply Piano ignores your request, contact your bank or card provider immediately. Explain that you cancelled within the legal refund window and Simply Piano has refused to refund you. Your bank can reverse the charge and investigate the dispute on your behalf.

Chargebacks typically take 10 to 20 working days, but your money is often returned temporarily whilst the investigation proceeds.

Step 3: escalate to the citizens advice consumer service

If the chargeback fails or you prefer a formal consumer complaint, contact the Citizens Advice Consumer Service online or by phone. This is the UK's official dispute resolution body for consumer rights breaches.

You'll need to provide:

• Your cancellation confirmation email
• Your subscription start date
• Proof of payment (bank or card statement)
• Copies of all emails to Simply Piano support

The Citizens Advice Consumer Service will investigate and can force Simply Piano to refund you if the law is on your side. This process costs you nothing.

Pricing breakdown and what you'll avoid by cancelling

Understanding your current charges helps you calculate exactly how much you'll save by cancelling before your next renewal.

Annual subscribers often feel locked in because the upfront cost is large. Remember: you can cancel anytime after day 14, but you won't recover the unused portion of your payment. If you paid £89.99 in January and cancel in June, those 6 months are gone. This is why timing your cancellation around billing dates matters if money is tight.

Cancellation checklist: make sure you've done everything

Before you consider the job done, tick off each of these steps to avoid missed charges or forgotten accounts.

• Confirm you've cancelled through the app or your app store subscription settings, not just deleted the app
• Received and saved a cancellation confirmation email from Simply Piano or your app store
• Checked your bank or card statement to confirm no further charges appeared after cancellation
• Noted the cancellation date so you know if you're within the 14-day refund window
• Opened a refund request with Simply Piano if you cancelled within 14 days
• Set a reminder to check your bank statement 5 days after cancellation to confirm charges have stopped
• If subscribing through an app store, verified that subscription is now marked as "Cancelled" in your app store account settings

These steps take 10 minutes and protect you against surprise charges.

Frequently compared: Simply Piano vs. alternatives

If you're cancelling because Simply Piano isn't the right fit, you might want to explore other piano learning options. Here's how Simply Piano stacks up against alternatives.

Simply Piano's strength is affordability and app convenience. If you're leaving because the gamified approach feels shallow or you need more accountability, a structured service like Playground Sessions or traditional lessons might suit you better. If cost is the issue, Skoove offers similar features at a lower price.

Contact Simply Piano for postal cancellations or disputes

If you're cancelling by post or need to escalate a dispute, use this contact method.

Simply Piano Support
JoyTunes Ltd
For the current postal address, check your account settings in the Simply Piano app or contact their support team directly through the app's help section. JoyTunes occasionally updates their address, so verifying it before posting prevents delays.

When writing, include your full name, email address, phone number, subscription start date, and the phrase "I wish to cancel my Simply Piano subscription effective immediately." Send via Royal Mail Special Delivery to prove when it arrived.

Take action and cancel with confidence

Cancelling Simply Piano is straightforward when you know your rights and follow the right steps. Whether you're within the 14-day refund window or cancelling to stop future charges, the process takes minutes and you're in control.

Your consumer rights under the Consumer Rights Act 2015 protect you no matter what Simply Piano's terms say. If you cancelled within 14 days, you're entitled to a refund. If you cancelled after 14 days, no more charges will appear. Either way, the subscription ends when you say it does.

Don't let the app auto-renew catch you off guard. Cancel before your next billing cycle, save your confirmation email, and monitor your bank statement for 5 days after. If charges continue or a refund doesn't arrive, escalate to the Citizens Advice Consumer Service. They enforce consumer rights and will back you up.

Tocancel has helped thousands of consumers cancel subscriptions they no longer need and reclaim money owed to them under UK law. Visit Tocancel.com for guides on cancelling other services, templates for dispute emails, and step-by-step walkthroughs tailored to your situation. You have the right to cancel. Exercise it today.