Cancel ReverbNation: Step-by-Step Guide

How to cancel your ReverbNation subscription and take back control of your music career

Why you might want to cancel ReverbNation

ReverbNation is a music industry platform built for independent artists, bands and managers who want to host music, build an online presence and access promotional opportunities. The service combines a free artist profile with optional paid memberships that unlock distribution, analytics, website hosting and promotional placement tools.

You might decide to cancel if the paid features haven't delivered results, if you've switched to a competing platform, or if subscription costs strain your budget during slower periods. Whatever your reason, Tocancel is here to help you understand your cancellation rights and walk you through the process with confidence.

Understanding what ReverbNation offers

ReverbNation operates on a tiered membership structure with three main options: Free, Basic and Premium. The free tier gives you unlimited song uploads, a basic artist profile and access to gig discovery features. The paid tiers add professional tools like enhanced press kits, website hosting with a custom domain, unbranded embeds and music distribution services.

All paid subscriptions renew automatically on your chosen billing cycle (monthly or annual) unless you actively cancel beforehand. This automatic renewal is crucial: the platform will continue charging your payment method every month or year until you take action to stop it. Many musicians discover unexpected charges because auto-renewal caught them by surprise, so acting now prevents future unwanted bills.

When cancellation makes sense for you

You should consider cancelling if you're no longer using the platform's paid features, if another service better suits your music distribution strategy, or if the monthly or annual cost no longer justifies your return on investment. Cancellation also makes sense if you've found free alternatives or competing platforms offer comparable features at a lower price point.

ReverbNation pricing in australia

Understanding what you're paying is the first step toward making an informed cancellation decision.

What you're actually paying as an australian user

ReverbNation displays prices primarily in US dollars. The AUD amounts above are approximate conversions based on current exchange rates and will fluctuate regularly. Always verify the exact charge on your most recent invoice or in your account settings before cancelling, so you know precisely what you're being charged.

For an Australian artist, the Premium tier represents nearly A$300 per year, which is a meaningful investment for independent musicians. When you factor in currency conversion and international payment processing fees, your actual cost may be slightly higher than advertised amounts. If you're not actively seeing returns from distribution or promotional features, that cost becomes harder to justify continuing.

Your consumer rights under australian consumer law

Before you cancel, it's worth knowing what protections Australian consumer law gives you when dealing with subscription services.

Your legal position on subscriptions

Under the Australian Consumer Law (which forms part of the Competition and Consumer Act 2010), you have the right to cancel an ongoing service. ReverbNation must make cancellation clear, simple and not deliberately difficult. You cannot be charged for cancellation itself, and the company must process your cancellation request within a reasonable timeframe.

If ReverbNation charged you after you requested cancellation, or if they made cancellation deliberately obscure, the Australian Competition and Consumer Commission (ACCC) can investigate and enforce your rights. This is your strongest legal lever: the ACCC takes subscription cancellation complaints seriously, especially when companies use dark patterns or hidden fees.

You also have the right to cancel within 14 days of signing up for a new subscription if you're unhappy with the service (the Australian Consumer Law's "cooling-off" period). If you've paid for an annual subscription and cancel within 14 days, you're entitled to a refund of the unused portion. After 14 days, refunds depend on ReverbNation's own terms, but Australian law still protects you from unfair contract terms.

What happens if ReverbNation refuses to cancel

If ReverbNation ignores your cancellation request or continues charging you after you've cancelled, you have formal recourse. Contact the ACCC's complaint line or lodge a dispute through your payment provider (your bank or credit card company). Your payment provider can reverse charges on your behalf if ReverbNation has acted unlawfully. Tocancel recommends documenting every cancellation attempt, including dates, reference numbers and email confirmations.

How to cancel your ReverbNation subscription step by step

Cancelling ReverbNation is straightforward if you follow these steps in order. You will need your login details and access to the email address registered to your account.

The cancellation process

1. Log into your ReverbNation account
   • Go to the ReverbNation website and enter your email and password
   • If you've forgotten your password, use the 'Forgot password' link to reset it
2. Navigate to your account settings
   • Click your User Profile image in the top right corner of the screen
   • Select 'Settings' from the dropdown menu that appears
3. Find the subscription management section
   • Click the 'Services' tab on the left-hand menu
   • Look for any active paid subscriptions listed under this tab
4. Click the 'Unsubscribe' button
   • Locate the 'Unsubscribe' button next to the subscription you wish to cancel
   • Click it to begin the cancellation process
5. Follow the on-screen prompts
   • ReverbNation may ask you why you're cancelling (optional feedback)
   • Confirm your cancellation when prompted
   • Read any final warnings about losing access to premium features
6. Save your confirmation reference number
   • ReverbNation will display a confirmation message with a reference number
   • Screenshot this or copy the reference number for your records
   • Check your email for a confirmation message from ReverbNation

Upon successful cancellation, you will receive an on-screen confirmation and a confirmation email. Your subscription will remain active until the end of your current billing cycle (you don't lose access immediately), but you will not be charged when your renewal date arrives.

If you cannot cancel online

If the 'Unsubscribe' button doesn't appear or the online process fails, contact ReverbNation's support team directly. Send an email clearly stating your full name, account email and the phrase "I request to cancel my subscription effective immediately." Keep a copy of this email as evidence of your cancellation request. Tocancel recommends sending this via email rather than using online chat, as email creates a permanent record that protects you if disputes arise later.

Understanding your refund rights

Refunds for cancelled subscriptions depend on when you cancel and what ReverbNation's terms allow.

When you're entitled to a refund

If you cancel within 14 days of paying for a subscription (the Australian Consumer Law's cooling-off period), you are entitled to a refund of any unused portion. For example, if you paid A$300 for an annual subscription and cancel after 5 days, ReverbNation must refund approximately A$289 for the unused 360 days.

If you cancel after 14 days, you are not automatically entitled to a refund under Australian law. However, if ReverbNation's own terms promise refunds for early cancellation, or if you can demonstrate the service failed to deliver what was promised, you may still have grounds to request one. Tocancel advises checking ReverbNation's refund policy in their Terms of Service before relying on this approach.

How to request a refund

After cancelling, wait 5 to 7 business days for the cancellation to fully process. If no refund appears, email ReverbNation's support team with your cancellation confirmation reference number and request a refund. Include your invoice showing the amount paid and the dates of service unused. If ReverbNation refuses without a valid reason, lodge a dispute with your bank or credit card company, providing your cancellation confirmation and correspondence with ReverbNation as evidence. Your payment provider can reverse the charges if the refusal appears unlawful.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you've already been charged unexpectedly. The good news is that most cancellation mistakes are easily avoided if you know what to watch for.

Traps that catch musicians off guard

The most common mistake is assuming cancellation happens instantly. It doesn't. You remain charged until the end of your current billing cycle, so if you're billed on the 15th of each month and you cancel on the 20th, you'll be charged once more on the 15th of next month. Always note your billing date before cancelling, so you know exactly when the charges will stop.

Another trap is confusing account deletion with subscription cancellation. Deleting your account removes your artist profile, songs and data permanently. Cancelling your subscription simply stops the charges while leaving your profile and music intact. Unless you explicitly want to delete your account, cancellation is what you need.

Failing to save your confirmation reference number is surprisingly costly. If a dispute arises weeks or months later, ReverbNation or your bank will ask for proof of cancellation. Without a reference number, you'll struggle to prove you requested it. Tocancel always recommends screenshot your confirmation and forwarding the confirmation email to yourself for safekeeping.

Many musicians also forget to cancel auto-renewal if they switch payment methods. If you update your credit card details but forget to cancel the old subscription, ReverbNation may still try to charge the old card. Check your old payment method's statement 30 days after cancelling to confirm no charges appear.

What to do after your subscription ends

Cancelling your subscription is just the start. There are several steps worth taking to ensure a smooth transition and protect yourself from surprise charges.

Securing your music and data

Before your access expires, download your music files, press materials and any analytics reports you want to keep. ReverbNation may retain some of this data after cancellation, but having your own copies ensures you never lose important career information. Export your contact list and any promotional materials you've created.

Update your artist profiles on other platforms (Spotify for Artists, Bandcamp, YouTube Music) with current links and information. Many musicians discover that ReverbNation hosted their primary artist website, so transitioning this to a new host before losing access prevents downtime.

Monitoring your payment method

Check your bank or credit card statement 5 days, 30 days and 60 days after your cancellation confirmation. If any charges from ReverbNation appear after your stated cancellation date, contact your bank immediately. Your payment provider can dispute the charge, and Tocancel recommends filing this dispute within 120 days of the unauthorized charge.

If you're cancelling because you're switching to another platform, set a calendar reminder to review your new service's renewal date. This prevents you from paying for two platforms simultaneously by accident.

Comparison of music distribution platforms

If you're cancelling ReverbNation to move to another service, this comparison shows how alternatives stack up on pricing and features.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protect yourself from future charges or disputes.

• I have logged into my ReverbNation account and confirmed my username and billing email
• I have noted my current billing date (when I'm charged each month or year)
• I have clicked Settings, then Services, and found my active subscription
• I have clicked the Unsubscribe button and completed the on-screen prompts
• I have saved my cancellation confirmation reference number
• I have forwarded the confirmation email to myself or saved a screenshot
• I have downloaded my music files, press kit and analytics from ReverbNation
• I have updated my artist links on other platforms (Spotify, Bandcamp, YouTube)
• I have reviewed my bank statement 5 days after cancellation confirmation
• I have set a calendar reminder to check for any charges 30 and 60 days after cancellation

Taking action with tocancel

Cancelling a subscription should never feel complicated or risky. Your right to cancel is protected under Australian law, and companies like ReverbNation must make the process straightforward. If you encounter resistance, refuse to process your cancellation, or continue charging after you've requested to cancel, you have legal remedies. The ACCC can investigate, your payment provider can reverse charges, and you have the power to dispute unfair practices.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their rights and recover unauthorized charges. Whether you're moving to a different platform, tightening your budget or simply reassessing your investment, Tocancel provides the guidance and support you need to take action with confidence. Your music career is your own, and Tocancel believes you should control every decision about your tools and spending.

Start your cancellation today. Log into your ReverbNation account, follow the steps above, and save your confirmation. If you need further support or want to understand your rights in more detail, Tocancel is here to help you navigate the process and protect yourself from future charges.

Contact information for ReverbNation support

If you need to reach ReverbNation directly for cancellation assistance or disputes, use their official support channels. Visit their website or email their support team with your account email and a clear request to cancel. Include your cancellation confirmation reference number if you've already attempted cancellation online. Keep copies of all correspondence for your records, and contact Tocancel if you face delays or refusal.