Cancel Reverbnation: The Right Way

How to cancel ReverbNation and refocus your music career

Why canadian musicians cancel ReverbNation

ReverbNation is a platform that lets you build an artist profile, distribute music, engage fans, and run paid promotion campaigns. You get a free tier, plus Basic and Premium subscription options. Many Canadian musicians sign up with real expectations, only to find that the promised promotion results don't materialize or the monthly charges don't justify the return.

You might cancel because your "Promote It" campaigns underperform, you've switched to stronger distribution services like DistroKid or CD Baby, your budget has tightened, or you simply want to consolidate your artist presence on fewer platforms. Whatever your reason, Tocancel is here to walk you through the cancellation process with clarity and confidence.

Before you proceed, know this: ReverbNation's cancellation system is straightforward once you know where to look, but the company's refund policy is deliberately restrictive. Understanding your rights under the Consumer Protection Act (Canada) will protect you if something goes wrong.

Common reasons you're reconsidering ReverbNation

You invest in ReverbNation expecting measurable results, but many artists report minimal traction from paid campaigns. If your music isn't gaining the streams, playlist additions, or booking inquiries you anticipated, the cost feels wasted. The platform's analytics tools are useful, but they don't replace genuine market demand. Additionally, you might consolidate your presence on platforms that offer better direct integration with streaming services, lower fees, or more transparent outcomes.

Free-to-paid conversion surprises many musicians too. You start with the free plan, accept a trial upgrade, and suddenly discover an auto-renewal charge on your next billing date. That moment of surprise is exactly why Tocancel recommends cancelling early if you know the trial period won't convert into long-term value for you.

When you should keep your ReverbNation subscription

Keep your subscription if you're actively using the electronic press kit (EPK) feature to share with industry contacts, booking agents, or radio stations. If your "Promote It" campaigns are generating meaningful engagement, bookings, or playlist placements that justify the cost, there's no reason to cancel. The charting feature can build credibility with promoters and labels, and the analytics tools genuinely help you understand which songs resonate with your audience.

If you're in a growth phase and the ROI justifies the subscription fee, you'll gain more value by staying.

ReverbNation pricing for canadian subscribers

Here's what you'll actually pay as a Canadian musician on ReverbNation's plans.

Important: ReverbNation publishes prices in USD only. Your actual Canadian cost depends on your payment provider's exchange rate and conversion fees, which can add 2-4% to the total. Annual plans save you roughly 20% versus paying monthly, but only if you genuinely plan to use the service for a full year. Before you commit, calculate the true CAD cost including any bank fees.

How to cancel ReverbNation on your desktop or mobile device

The cancellation process is fastest and most reliable when you access ReverbNation through a web browser on desktop, though you can also manage your subscription from the mobile app.

Cancel via the desktop website

1. Log into your ReverbNation account at reverbnation.com using your email and password
2. Click your profile icon in the top right corner of the page
3. Select "Account settings" from the dropdown menu
4. Scroll down to find the "Billing" or "Subscription" section
5. Click the button that says "Manage subscription," "View plan," or "Cancel subscription" (wording varies by account)
   • You may see a retention offer - a discount or extended trial designed to keep you subscribed
   • If you want to cancel, ignore the offer and continue
6. Select "Cancel subscription" and follow the on-screen prompts
7. Choose a cancellation reason from the dropdown (optional, but helpful feedback for the company)
8. Confirm the cancellation by clicking the final "Cancel" or "Confirm cancellation" button
9. You'll receive an email confirmation within minutes - save this email as proof of cancellation

Your access to premium features will end immediately, though your account and profile remain active. Cancelling is instant; you don't have to wait until your billing cycle ends.

Cancel via the ReverbNation mobile app

1. Open the ReverbNation app on your iPhone or Android device
2. Tap your profile icon (usually in the top left or bottom navigation)
3. Tap "Settings" or "Account settings"
4. Tap "Subscription" or "Billing"
5. Tap "Manage subscription" or "View subscription details"
6. Select "Cancel subscription" and confirm
   • Mobile apps sometimes lag behind the website, so if you encounter issues, switch to the desktop website
7. Save the confirmation email you receive

If the mobile app doesn't show a cancellation option, log in via the desktop website instead - this is the most reliable method.

Contact ReverbNation directly if the self-service option fails

If you've tried the above steps and the cancellation button doesn't appear, or if your subscription continues after cancellation, contact ReverbNation's support team directly.

1. Visit reverbnation.com/support or reverbnation.com/help
2. Click "Contact us" or "Submit a request"
3. Select "Billing" or "Subscription" as the issue category
4. Write a clear message: "I want to cancel my ReverbNation subscription immediately. My account email is [your email], and my subscription plan is [Basic/Premium]. Please confirm the cancellation in writing."
5. Include your full name, account email, and the date you're requesting cancellation
6. Submit the form and save the ticket number provided
7. ReverbNation typically responds within 24-48 hours during business hours

Always request written confirmation of your cancellation - this becomes important if a charge appears after you cancel.

Understanding ReverbNation's refund policy and your rights

This is where many musicians encounter frustration, and it's critical you understand what you're entitled to under Canadian law.

What ReverbNation's refund policy actually says

ReverbNation's standard terms state that subscriptions are non-refundable once purchased. This means if you pay for a month and cancel after 5 days, you won't receive a refund for the unused 25 days. If you prepaid for an annual plan and cancel after 3 months, ReverbNation will not return your money.

This policy applies even if you used the service minimally, received poor results, or changed your mind. ReverbNation's position is that you purchased access to the platform for the stated period, and providing that access completes the company's obligation.

Your legal position under the consumer protection act

Canada's federal Consumer Protection Act (and equivalent provincial laws) give you specific rights that ReverbNation's terms cannot override. Here's what matters:

• Right to cancel a subscription within 14 days: If you signed up for a free trial or introductory period that automatically converted to a paid subscription, the Consumer Protection Act grants you a 14-day cooling-off period. During this window, you can cancel and receive a full refund of any charges.
• Right to clear cancellation terms: ReverbNation must provide you with clear, accessible instructions on how to cancel. If the cancellation process is hidden, deliberately confusing, or harder than signing up, this violates the Act.
• Right to cancel without penalty: You cannot be charged a cancellation fee or penalty simply for exercising your right to end the subscription.
• Right to refund for defective service: If ReverbNation fails to provide the service as described (for example, if the platform goes down for extended periods or fails to deliver advertised features), you may be entitled to a refund or partial refund.

Your legal position is stronger than ReverbNation's terms suggest, especially within the first 14 days or if the service is defective.

How to request a refund if you qualify

1. Determine if you fall within the 14-day cooling-off window (from the date you were charged, not the date you signed up)
   • If yes, proceed immediately - the window is narrow
2. Contact ReverbNation support with a clear message: "I signed up for a paid subscription on [date]. I am within the 14-day cooling-off period under the Consumer Protection Act and request a full refund of the charge of [amount]. My account email is [email], and my confirmation number is [if you have it]."
3. Send this via the support form at reverbnation.com/support and keep the ticket number
4. If ReverbNation refuses within 7 days, escalate to the Competition Act Bureau (CAB), which enforces consumer protection in Canada

If you're outside the 14-day window and the service is not defective, ReverbNation can legally decline a refund under their non-refund policy - but always ask anyway, especially if you can demonstrate poor service quality.

Common mistakes when cancelling ReverbNation

Cancelling a subscription should be simple, but many musicians stumble on preventable errors. Here's what to avoid.

Assuming your cancellation is complete without written proof

You click "cancel," see a confirmation screen, and assume you're done. Then a charge appears 30 days later. Without a confirmation email or ticket number, you have no proof you attempted to cancel. Always wait for and save the confirmation email ReverbNation sends - this is your receipt.

Action: Screenshot or forward the confirmation email to yourself immediately after cancellation.

Cancelling close to your renewal date

If your subscription renews on the 25th of each month and you cancel on the 24th, you might still be charged on the 25th. ReverbNation processes cancellations quickly, but there's a small window where a charge can post before the cancellation fully takes effect in their billing system.

Action: Cancel at least 2-3 days before your renewal date to ensure the cancellation completes before the next charge.

Forgetting to cancel a trial subscription

You sign up for a free trial intending to cancel before it converts to paid. Life gets busy, and you forget. Three months later, you've been charged $45 without using the service. Trial-to-paid conversions are intentionally easy to miss.

Action: The moment you activate a trial, set a phone reminder for 1 day before the trial ends. Don't rely on memory.

Trying to cancel via email without a response

You send an email to the general support address asking to cancel, but it gets lost in the queue or never receives a response. Weeks pass, and you assume you're cancelled - until the next charge hits.

Action: Always use the official contact form at reverbnation.com/support or the account settings menu. These routes create a ticket number you can track.

What happens after you cancel ReverbNation

Cancellation is not the end of the story, and you need to know exactly what changes.

Your account access and data

After cancellation, your ReverbNation profile remains active and publicly visible. You can still view your music, your follower count, and basic analytics. However, you lose access to premium features like unlimited music distribution, custom domain websites, and advanced promotional tools. Your upload storage may also revert to the free tier limit.

Your music does not automatically disappear from streaming services (Spotify, Apple Music, etc.) if you cancel, because the distribution was already completed. Cancelling simply stops you from making new distributions or maintaining premium features.

Verify no further charges occur

After cancellation, monitor your payment method (credit card or bank account) for 2 full billing cycles. If another charge appears, immediately contact ReverbNation and request a reversal. Keep records of all charges and communication.

Action: Set a calendar reminder to check your statement 45 days after cancellation. If you see an unexpected charge, dispute it with your bank or credit card company right away - this is faster than negotiating with ReverbNation.

Check that premium features are removed

Log into your ReverbNation account 24 hours after cancellation and confirm that premium features are no longer available. If you still see "Unlimited distribution" or other paid features active, your cancellation may not have gone through. Contact support immediately with screenshots as proof.

When to escalate: your consumer rights and escalation path

If ReverbNation refuses to honour a cancellation request or continue charging after you've cancelled, you have legal remedies.

Your consumer rights in canada

Under the Consumer Protection Act (federal) and provincial consumer protection laws (Ontario, British Columbia, etc.), you have the right to:

• Cancel a subscription without penalty within 14 days if it converted from a free trial to paid
• Receive a clear, accessible cancellation process
• Receive a refund if the service is not provided as advertised or is fundamentally defective
• Dispute unauthorized or repeated charges with your bank or credit card company

ReverbNation cannot override these rights with a terms-of-service clause that says "all sales are final" or "subscriptions are non-refundable."

Step-by-step escalation path

1. Step 1: Contact ReverbNation support in writing. Use the official contact form and clearly state your issue: "I cancelled my subscription on [date], but a charge of [amount] appeared on [date]. I request an immediate refund and written confirmation of cancellation." Include your account email, any ticket numbers, and proof of cancellation (screenshot of confirmation email).
2. Step 2: Wait 7 business days for a response. If ReverbNation doesn't reply or refuses your request, proceed to step 3.
3. Step 3: Dispute the charge with your bank or credit card company. Contact your financial institution and file a chargeback or dispute claim. You'll need to provide evidence: the cancelled subscription terms, proof of cancellation, and evidence that the charge was unauthorized. This is faster than waiting for ReverbNation to respond.
4. Step 4: Report ReverbNation to the Competition Act Bureau (CAB). Visit competitionbureau.gc.ca and file a complaint if ReverbNation practices deceptive billing or refuses to honour cancellation rights. The CAB has authority to investigate and take action against unfair business practices.
5. Step 5: File a complaint with your provincial consumer protection agency. If you're in Ontario, contact the Ontario Attorney General's Consumer Protection Bureau. British Columbia residents can contact the Better Business Bureau or the provincial Attorney General. Other provinces have similar bodies.

Most disputes are resolved at step 3 (the chargeback) because banks take unauthorized charges seriously. Steps 4 and 5 are your long-term leverage if the company continues to ignore you.

Comparing ReverbNation to alternative music platforms

If you're cancelling because ReverbNation isn't delivering results, you might be considering alternatives. Here's how ReverbNation stacks up against popular options.

If you're cancelling ReverbNation because of cost, DistroKid and CD Baby are significantly cheaper. If you want free tools for analytics and promotion, Spotify for Artists is built in and costs nothing. Tocancel can help you navigate cancellation of any of these platforms if you decide to switch.

ReverbNation cancellation checklist and action timeline

Use this checklist to ensure you cancel correctly and protect yourself if something goes wrong.

Before you cancel

• [ ] Check your current plan (Basic or Premium) and billing date
• [ ] Download or screenshot any data you need (analytics, contact list, music files)
• [ ] Calculate the date you'll be charged next (so you can cancel 2-3 days before)
• [ ] Set a phone reminder for 2 days before renewal

During cancellation

• [ ] Log in to your ReverbNation account
• [ ] Navigate to Account settings > Billing > Manage subscription
• [ ] Click "Cancel subscription" and follow the prompts
• [ ] Do not close the page until you see a final confirmation message
• [ ] Screenshot the confirmation screen
• [ ] Save the confirmation email when it arrives (usually within minutes)

After cancellation

• [ ] Wait 24 hours and log back in to confirm premium features are removed
• [ ] Set a reminder to check your payment method 7 days after cancellation
• [ ] Set another reminder to check 30 days after cancellation
• [ ] If a charge appears, immediately contact ReverbNation and request a reversal
• [ ] If ReverbNation refuses, file a chargeback with your bank within 60 days of the unauthorized charge

Contact information if you need to escalate

If ReverbNation refuses to cancel your subscription or continues charging after you've cancelled, here's where to escalate.

ReverbNation direct contact (for cancellation and refund requests)

Support form: reverbnation.com/support

Email address (if you need to send written correspondence): Use the support form above, which creates a trackable ticket. If you require a mailing address for formal notice, ReverbNation's registered address should be available in their terms of service or privacy policy.

Regulatory bodies in canada

• Competition Act Bureau (CAB): competitionbureau.gc.ca - file a complaint about deceptive billing or unfair business practices (federal authority)
• Ontario Consumer Protection Bureau: ontario.ca/page/consumer-protection - if you're in Ontario
• British Columbia Consumer Protection Office: consumerprotectionbc.ca - if you're in British Columbia
• Other provinces: Contact your provincial Attorney General's office for consumer protection complaints

Your payment provider (bank or credit card company)

If ReverbNation continues to charge after you've cancelled, contact your bank or credit card company and file a chargeback or dispute claim. You'll need:

• Your account email with ReverbNation
• Screenshots of your cancellation confirmation
• Proof of the unauthorized charge (statement extract)
• Copies of any emails from ReverbNation confirming cancellation

Your bank can reverse unauthorized charges within 60 days, and they take these seriously.

Final summary: take control of your ReverbNation cancellation today

Cancelling ReverbNation is straightforward when you know the process, but the company banks on many musicians not following through. Here's what you need to do:

Go to your account settings, navigate to billing, and click cancel. Wait for the confirmation email. Monitor your payment method for unexpected charges. If ReverbNation refuses to cancel or continues billing after you cancel, contact your bank and file a dispute - your financial institution will reverse the charge for you.

You have legal rights under Canada's Consumer Protection Act. ReverbNation cannot force you into an unwanted subscription, cannot hide the cancellation process, and cannot charge you after you cancel. If the company tries any of these tactics, escalate to the Competition Act Bureau or your provincial consumer protection agency.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by walking them through the process step by step, just as we've done here. Your music career is important, and your money is yours to control. If ReverbNation isn't delivering the results you need, cancel confidently and move to a platform that serves your goals better.

Start your cancellation today. Go to reverbnation.com, log in, and complete the process within the next 2 hours while you're thinking about it. Your confirmation email is your proof - save it. If you encounter any resistance, Tocancel's escalation path above will guide you to a full resolution.