Cancel Rise: The Right Way to Avoid Charges

How to cancel your Rise subscription and stop automatic charges

What Rise is and how it works in australia

Rise is a digital wellness and personal development platform that delivers guided practices, coaching content and daily resources through a mobile app or web browser. If you've subscribed to Rise in Australia, you're paying in Australian dollars for access to structured mindfulness, fitness or coaching programmes. The service operates on a subscription model with automatic renewal, meaning your payment method gets charged on a recurring schedule until you actively cancel. Understanding how Rise charges you before you cancel is essential, because the platform's automatic renewal system has triggered unexpected charges and billing disputes for many Australian users. At Tocancel, we've helped thousands of consumers navigate subscriptions like Rise, and we understand exactly where cancellations go wrong.

How Rise charges you in australia

Rise processes payments directly in Australian dollars and bills you on a recurring monthly or annual schedule, depending on which plan you selected. When you signed up, you authorized Rise to charge your payment method on the due date each billing cycle. Your access to the platform continues until the end of your paid period, even if you request cancellation before that date expires. Most importantly, Rise's standard terms state that payments are non-refundable unless the Australian Consumer Law (ACL) requires a refund. This non-refund clause is the source of frustration for many users who expect a pro-rata refund if they cancel mid-cycle.

Your legal position: The Australian Consumer Law protects you from unfair contract terms and misleading conduct. If Rise's non-refund clause is deemed unfair under the ACL, you may be entitled to a refund even if their terms say otherwise. The Australian Competition and Consumer Commission (ACCC) enforces this law.

Automatic renewal and what it means for you

Rise's automatic renewal policy charges your payment method again when your billing period ends, unless you cancel beforehand. Many users assume their initial subscription will simply expire, only to discover a new charge weeks later. The platform relies on you to actively manage your account and cancel before the renewal date arrives. This is why checking your cancellation status after you request it is absolutely critical. If you've cancelled but still see a charge, you have grounds to dispute it with your bank or escalate to the ACCC.

Rise subscription pricing and plans available to australian users

Rise offers two core subscription tiers in Australia, both charged in AUD and both subject to automatic renewal unless you cancel.

If you're on the monthly plan, you face 12 separate renewal opportunities each year where an unexpected charge could occur. Annual subscribers have fewer renewal windows but face larger single charges. Either way, we recommend setting a phone reminder for seven days before your renewal date so you can cancel in advance if you've decided to leave.

Why you might want to cancel Rise

You have legitimate reasons to cancel, and understanding them helps you move forward with confidence and without guilt.

Common reasons australian users cancel

You might cancel Rise because the content no longer suits your needs, you've found a better alternative, your circumstances have changed, the service didn't deliver on its promises, or you're facing unexpected charges. None of these reasons require justification to Rise or anyone else. Some users report that Rise's automatic renewal charged them multiple times in quick succession. Others discovered they were billed after requesting cancellation, or that they couldn't access content they'd paid for. Whether your reason is practical, financial or personal, Tocancel supports your right to cancel without explanation.

Signs that cancellation is the right choice for you

Cancel Rise if you're no longer using the app or website, if the subscription no longer aligns with your wellness goals, if you've found a cheaper alternative, or if you're experiencing billing issues. Cancel if you signed up for a free trial and don't want to convert to a paid plan. Cancel if you've tried to get customer support and received poor service. You don't need Rise's permission to leave, and you don't need to justify your decision.

How to cancel your Rise subscription step by step

Cancelling Rise differs depending on whether you signed up through the app, the website, or via a third-party payment provider like Apple App Store or Google Play. Follow the method that matches how you originally subscribed.

Cancel Rise via the website or mobile app

This is the most direct cancellation method and gives you the clearest confirmation of your cancellation request.

1. Open the Rise app or visit the Rise website and log in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to your account settings or profile menu.
   • On the mobile app, this is usually a gear icon or three-line menu icon in the bottom right or top left corner.
   • On the website, look for a "My account" or "Settings" link in the top right navigation.
3. Find the subscription or billing section within your account settings.
   • Look for options labelled "Subscription", "Billing", "Membership" or "Payment method".
4. Select the option to cancel, downgrade or manage your subscription.
   • Rise may ask why you're cancelling; you can skip this or provide feedback if you wish.
5. Confirm your cancellation when prompted.
   • Some platforms require you to confirm a second time to prevent accidental cancellations.
6. Take a screenshot of the cancellation confirmation page or email for your records.
   • This proof is essential if you're later charged and need to dispute the charge with your bank.

Cancel a Rise subscription paid through apple app store

If you subscribed to Rise through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Rise directly.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner of the screen.
2. Tap "Subscriptions" from the menu that appears.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Rise" in your active subscriptions list.
   • If Rise doesn't appear, your subscription may already be cancelled.
4. Tap "Cancel subscription" or "Edit subscription".
   • Apple will ask you to confirm your cancellation and may offer you discounted renewal rates to keep you subscribed.
5. Confirm the cancellation when prompted.
   • Your access continues until the end of the current billing period, then stops automatically.
6. Take a screenshot showing the cancellation confirmation in the App Store for your records.
   • If you're charged after cancellation, Apple's screenshot proof will help you claim a refund.

Cancel a Rise subscription paid through google play

If you subscribed to Rise through Google Play on an Android device, cancel through Google Play, not through Rise itself.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions", then tap "Subscriptions".
   • You'll see all active subscriptions tied to your Google account.
3. Find and tap "Rise" from the active subscriptions list.
   • If Rise doesn't appear, your subscription may already be cancelled.
4. Tap "Cancel subscription".
   • Google may offer you a discount or prompt you to provide feedback on why you're leaving.
5. Confirm the cancellation by tapping the final "Cancel subscription" button.
   • Your access continues through the end of the current billing cycle.
6. Screenshot the cancellation confirmation page to retain proof of your request.
   • Store this image safely in case you need to dispute a future charge with your bank.

Your consumer rights under australian law

The Australian Consumer Law protects you when cancelling digital subscriptions like Rise and gives you enforceable rights if the company refuses to cooperate.

What the australian consumer law guarantees you

Under the Australian Consumer Law (ACL), all goods and services must be of acceptable quality, fit for purpose and as described. If Rise fails to deliver the coaching, guided practices or content it promises, you have grounds to request a refund or compensation. The ACL also prohibits misleading conduct about billing, automatic renewal or cancellation processes. If Rise's website or app misled you about how to cancel or how much you'd be charged, that conduct breaches the law. The ACCC enforces the ACL and can take legal action against companies that repeatedly breach consumer rights.

Your right to a refund in certain circumstances

Although Rise's terms say payments are non-refundable, the ACL may override this clause. You have the right to a refund or partial refund if Rise fails to provide the service you paid for, or if the cancellation process was deliberately made difficult or unclear. If Rise charged you after you cancelled, or if you were enrolled without genuine consent, you can claim a refund. Contact Rise's customer support first to request a refund, and keep a detailed record of all communications. If Rise refuses, escalate your complaint to the ACCC using their online complaint form.

What happens after you cancel Rise

Understanding the post-cancellation timeline helps you confirm your cancellation was processed correctly and catch any unwanted charges.

Access and billing after cancellation

Once you cancel Rise, your access to the app and website continues until the end of your current billing period. If you cancelled on 15 February and your renewal date is 28 February, you can still use Rise until 28 February, but you won't be charged again. After the end date, your account becomes inactive and you lose access to all content. No further charges should appear on your statement. If a charge does appear after your access ends, contact Rise immediately to dispute it as an unauthorised transaction.

Monitoring your bank statement after cancellation

After you cancel, check your bank statement weekly for the next four weeks to ensure no unexpected charges appear. Many subscription cancellations fail silently, meaning Rise processes no refund and you're not notified that the cancellation didn't go through. If you see a charge after your cancellation date, contact your bank immediately to dispute it as unauthorised. Provide your bank with the cancellation confirmation screenshot you took earlier. Your bank can reverse the charge and investigate why Rise continued billing you after you cancelled.

Refund options if you've been overcharged

If Rise charged you after you cancelled, or charged you multiple times without consent, you have clear paths to recover your money.

Requesting a refund directly from Rise

Contact Rise's customer support team and request a refund for all charges that occurred after your cancellation request or without your authorisation. Provide the date you cancelled, your cancellation confirmation screenshot, and the dates of the charges you dispute. Be specific about which transactions you want refunded. Rise will investigate and, if it agrees the charge was an error, refund the amount to your original payment method within 5 to 10 business days. Keep detailed records of all correspondence with Rise, as this evidence strengthens any future complaint if Rise refuses the refund.

Disputing the charge through your bank

If Rise refuses to refund you, contact your bank or credit card company and file a chargeback dispute. Explain that you cancelled the subscription but were charged anyway, and that Rise won't refund the amount. Provide your bank with the cancellation confirmation screenshot and any emails from Rise. Your bank will investigate the dispute and, if it finds in your favour, reverse the charge and refund the money to your account. This process typically takes 7 to 14 days. You don't lose money while the dispute is open; your bank protects the amount while investigating.

Common mistakes when cancelling Rise

Cancellation failures often happen for simple, avoidable reasons. We've seen countless users assume their cancellation was successful only to discover unexpected charges months later.

Assuming your cancellation is complete without confirmation

The biggest mistake is cancelling on the Rise website or app and assuming the process is finished without waiting for a confirmation message or email. Many users navigate away from the confirmation screen and never receive or keep proof of the cancellation. If Rise doesn't send an immediate email confirmation, contact customer support to confirm your cancellation was recorded in their system. Don't assume silence means success. Always take a screenshot of the final confirmation page and, if you receive a confirmation email, save it or forward it to yourself for safekeeping.

Cancelling through the wrong payment platform

If you subscribed to Rise through Apple App Store or Google Play, cancelling directly through the Rise app won't work. You must cancel through Apple or Google's subscription management system. Many users cancel on the Rise platform and believe they're done, only to be charged by Apple or Google weeks later. Verify how you originally paid before you cancel. If you signed up through an app store, always cancel through that same app store, not through Rise.

Not checking your cancellation status before the renewal date

After you request cancellation, log back into your account three or four days later to confirm the cancellation processed. If Rise's system shows your subscription is still active, contact customer support immediately and ask them to manually cancel your account. This proactive check catches cancellation failures before you're charged again. Don't wait until after the renewal date to verify; by then it's too late to prevent the charge.

Checklist: steps to cancel Rise safely and retain proof

Use this checklist to ensure your cancellation is complete and documented.

Review of Rise subscription and cancellation experience

Based on user feedback, Rise offers valuable wellness content but automatic renewal has caused widespread frustration among Australian subscribers.

Overall, Rise delivers quality wellness content, but the cancellation process and automatic renewal have damaged user trust. At Tocancel, we've noticed a pattern: users who cancel Rise successfully are those who follow our step-by-step process and keep proof of their cancellation. Users who cancel hastily or assume silence means success are most likely to face unexpected charges later.

When to escalate your complaint to the ACCC

If Rise refuses to help you, you can escalate your complaint to Australia's peak consumer authority.

Signs you should lodge an ACCC complaint

Escalate to the ACCC if Rise charges you after you cancelled and refuses to refund the amount, if Rise makes it deliberately difficult to cancel, if the app or website misleads you about cancellation or billing terms, or if you believe Rise engaged in unfair contract conduct. The ACCC has the power to investigate Rise's practices and, if it finds systemic breaches of the Australian Consumer Law, can pursue legal action or seek compensation for affected consumers. Your complaint helps protect other Australian users from the same problem.

How to lodge a complaint with the ACCC

Visit the ACCC's official website and use their online complaint form to report Rise. Provide your subscription dates, all charges made to your account, dates you attempted to cancel, and copies of all communications with Rise. Describe exactly what went wrong: were you charged after cancellation, was the cancellation process unclear, or did Rise misrepresent its billing policy. The ACCC will acknowledge receipt of your complaint and may investigate if it identifies a pattern of similar complaints. You'll be contacted if the ACCC needs additional information.

Summary and next steps: your action plan

Cancelling Rise is straightforward when you follow the correct process and keep proof of your cancellation. Tocancel has helped thousands of consumers cancel subscriptions like Rise confidently and protect themselves from unwanted charges. Here's your action plan:

First, identify whether you subscribed through the Rise app directly, Apple App Store, or Google Play. Next, follow the cancellation steps that match your payment method. Take a screenshot of the final confirmation and save any confirmation emails. Three to four days later, log back in to verify your cancellation was processed. Then, monitor your bank statement for the next four weeks and dispute any unexpected charges with your bank immediately. If Rise refuses to refund you after you've cancelled, contact the ACCC and lodge a formal complaint using their online form. Your consumer rights under the Australian Consumer Law protect you in this situation, and you're not alone. Tocancel stands ready to support you through each step of this process, and thousands of other Australian consumers have successfully cancelled Rise using this method. Take action today and reclaim control of your subscriptions.

For further assistance or to report issues with your cancellation, contact the ACCC at www.accc.gov.au or phone 1300 302 502 during business hours. Tocancel remains your trusted resource for navigating cancellations across all digital services in Australia.