Cancel Rise: The Right Way to Stop Charges

How to cancel Rise and stop sleep app charges in new zealand

Why you might want to cancel Rise

Rise is a sleep-tracking and alarm application that uses AI coaching to help you manage sleep debt, optimise wake times, and improve your overall sleep quality. The app offers features like wind-down reminders, caffeine and light guidance, and expert sleep content designed to support better rest.

You can access Rise through the Apple App Store, Google Play, or by subscribing directly on the Rise website. Each subscription channel operates independently, which means cancelling on one platform won't automatically stop charges from another.

If Rise no longer fits your needs or budget, Tocancel is here to walk you through the cancellation process step by step. Whether you're charged by Apple, Google, or Rise directly, this guide shows you exactly how to stop billing before your next renewal date and protect your finances.

Common reasons new zealand users cancel Rise

You might be ready to cancel for straightforward reasons. Perhaps you've found a different sleep app that works better for you, your budget has tightened, or you've realised you aren't using the premium features regularly enough to justify the monthly cost. Some users cancel because they've completed their trial period and want to avoid unexpected charges. Others cancel after finding the app doesn't actually improve their sleep, or they prefer free alternatives.

Whatever your reason, cancelling promptly protects your wallet and prevents unwanted charges from continuing indefinitely.

How Rise billing works in new zealand

Rise charges in NZD, and your billing method depends entirely on where you started your subscription. If you subscribed through Apple's App Store, Apple handles your payments and billing. If you used Google Play, Google processes all charges. Website subscriptions are billed directly by Rise itself. This distinction matters because each platform has its own separate cancellation method, and cancelling on one won't stop charges from another.

Your payment method determines where you must cancel, so identify where you signed up before you proceed.

Rise pricing and subscription plans in new zealand

Here is the current Rise pricing available to New Zealand subscribers, based on App Store listings as of early 2025.

Understanding your charges and trial period

Monthly subscriptions renew every 30 days at $9.99 NZD. Annual subscriptions cost $79.99 NZD and renew yearly. Both plans include the same premium features once your trial ends. If you're still within your 7-day free trial, cancel immediately to avoid being charged at all. Rise will charge you automatically when the trial period ends unless you cancel first.

If you've already paid for a full month or year, you will not receive a refund for unused time after cancellation, so timing your cancellation strategically is important if you want to preserve as much value as possible.

Your consumer rights when cancelling Rise in new zealand

New Zealand consumer law gives you specific rights when you cancel digital subscriptions, and understanding these rights provides you with leverage if Rise or the app platforms resist your cancellation request.

The consumer guarantees act and your subscription

The Consumer Guarantees Act 1993 (CGA) is your primary legal protection. Under this law, Rise must provide you with services that are of acceptable quality and fit for the purpose you bought them for. If the app is faulty, crashes repeatedly, or fails to deliver the core features you paid for, you have the right to request a refund or remedy, even after your trial ends.

Your legal position is clear: if Rise stops working on your device, removes features you rely on, or becomes unfit for sleep tracking, you can cite the CGA when demanding a refund from either Rise or your payment platform.

Additionally, the CGA gives you the right to cancel a subscription if the service becomes unfit for its intended purpose. For example, if the app becomes incompatible with your phone or systematically fails to track your sleep, you have grounds to request cancellation and a partial refund under consumer law.

Fair trading act protections

The Fair Trading Act 1986 also protects you. Under this law, Rise cannot use misleading or deceptive marketing, and they cannot hide important information about their subscription terms. If Rise made claims about their service that turned out to be false, or if they made cancellation deliberately difficult, you have a complaint route through the Commerce Commission.

If Rise refuses to cancel your subscription or continues charging after you've requested cancellation, document everything and escalate to the Commerce Commission or the Citizens Advice Bureau.

How to cancel Rise on apple app store

If you subscribed to Rise through the Apple App Store, Apple manages your subscription billing, not Rise directly. Follow these steps to cancel on your iOS device.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select Subscriptions
2. Find Rise in your active subscriptions list
   • Tap on Rise
3. Tap Cancel Subscription
   • You will be asked to confirm your reason for cancelling
   • Select a reason from the menu (or skip)
4. Confirm the cancellation
   • Apple will show you your final billing date
   • Tap Confirm to complete the cancellation
5. Check your confirmation
   • You should receive an email confirmation from Apple within minutes
   • Save this email as proof of cancellation

You can also cancel through your Mac by visiting the App Store, clicking your account icon, selecting Subscriptions, finding Rise, and clicking Manage.

How to cancel Rise on google play

If you subscribed to Rise through Google Play on an Android device, Google processes your billing. Follow these steps to cancel on your phone or computer.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select Manage my subscriptions
2. Find Rise in your subscriptions
   • Tap on Rise from the list of active subscriptions
3. Tap Cancel subscription
   • Google will ask you to confirm
4. Follow the prompts to complete cancellation
   • You may be offered a discount to keep your subscription; ignore this if you want to cancel
   • Confirm your final choice
5. Save your confirmation
   • Check your email for a Google Play cancellation confirmation
   • Screenshot or save this email for your records

You can also cancel through your computer by visiting play.google.com, logging in, navigating to your subscriptions, finding Rise, and clicking Cancel.

How to cancel Rise direct subscriptions

If you subscribed directly on the Rise website, you must cancel through Rise's own account portal or contact their support team directly.

1. Visit the Rise website and log into your account
   • Go to rise.health or the Rise app
   • Log in with your email and password
2. Navigate to your account settings or subscription
   • Look for Account Settings, Profile, or Subscriptions in the menu
   • Tap or click the section that shows your active subscription
3. Find the cancellation option
   • Look for Cancel Subscription, Delete Subscription, or Manage Subscription
   • Tap or click this option
4. Complete the cancellation process
   • Rise may ask you to confirm your reason
   • They may offer a discount; decline this if you want to cancel
   • Complete the final step
5. Request written confirmation
   • Take a screenshot showing the cancellation was successful
   • Email Rise's support team to request written confirmation that your subscription has been cancelled and no further charges will be made

If you cannot find the cancellation option in your account, contact Rise support directly and request manual cancellation. Ask for written confirmation that your subscription is cancelled and provide your account email and any confirmation numbers you receive.

What to do after you cancel Rise

Cancelling is the first step, but protecting yourself afterward is equally important. Here's what happens next and what you should monitor.

Check that charges have stopped

After cancellation, your access to Rise may end immediately or may continue until the end of your current billing period, depending on the platform. Check your bank statement or credit card statement two weeks after cancellation to confirm that no further charges appear. If a charge does appear after you've cancelled, document it immediately and contact your payment platform.

Monitor your statements for at least one billing cycle to ensure charges have genuinely stopped.

Save your cancellation confirmation

Tocancel recommends that you save all confirmation emails or screenshots showing that you've cancelled. If a dispute arises later, you will need evidence that you successfully cancelled on the correct date. Store these in a dedicated folder or take screenshots of your confirmation messages.

If you did not receive a confirmation, contact Rise or your payment platform and ask for written proof that the subscription is cancelled.

Delete the app or revoke permissions

Once you've cancelled, you may want to delete the Rise app from your device to avoid accidentally restarting a subscription or being tempted to re-download it. You can also revoke Rise's access to your phone's location, health data, and sleep data by visiting your device's privacy settings.

Refunds and chargebacks explained

Understanding what refunds you can claim is essential if you've overpaid or been charged in error.

When you can claim a refund

If you've cancelled within your 7-day free trial, you should not be charged at all. If a charge does appear, contact your payment platform and request a refund immediately, referencing that you cancelled during the trial period. If you've been using Rise for longer and want a refund for unused time after cancellation, refunds are generally not provided for partial months or years. However, if the app is faulty or doesn't work, you may have grounds to claim a refund under the Consumer Guarantees Act.

Your legal position under the CGA is that if the service is not of acceptable quality or fit for purpose, you can request a refund regardless of how long you've subscribed.

How to dispute charges through your payment platform

If Rise has continued charging you after cancellation, or if you were charged during your trial period, you can dispute the charge through your bank or payment platform. Contact your bank and explain that you cancelled the subscription but were charged again. Provide your cancellation confirmation as evidence. Your bank can reverse the charge and may initiate a chargeback investigation.

In New Zealand, if your bank does not resolve the dispute within a reasonable timeframe, you can escalate to the Banking Ombudsman.

Common mistakes when cancelling Rise

Cancelling should be straightforward, but many people make mistakes that delay or prevent their cancellation from taking effect. Avoid these pitfalls to ensure your subscription stops cleanly.

Cancelling on the wrong platform

The most common mistake is cancelling on one platform when your subscription is linked to another. If you subscribed through Apple but then try to cancel through Google Play, your cancellation won't work because Google doesn't manage your subscription. Always verify which platform charged you first-check your bank statement or email receipt to see whether Apple, Google, or Rise is listed as the merchant.

Match your cancellation method to your original subscription method, or contact your payment platform directly if you're uncertain.

Assuming deletion equals cancellation

Deleting the Rise app does not cancel your subscription. Uninstalling the app from your device removes it from your phone, but your subscription remains active and you will continue to be charged. You must actively cancel through your payment platform or Rise's website. Tocancel emphasises this point because many users mistakenly think deleting an app cancels the underlying subscription.

You must cancel your subscription through the same platform where you subscribed, not just delete the app.

Missing the trial cancellation deadline

If you're on a 7-day free trial, the charges begin the moment your trial ends unless you cancel before that date. Mark your calendar and cancel at least one day before your trial expires. If you miss the deadline and are charged, contact your payment platform immediately and request a refund, citing that you cancelled during the promotional trial period.

Set a calendar reminder for day 6 of your trial to ensure you don't accidentally miss the cancellation window.

Not requesting written confirmation

Some users cancel but don't get a confirmation email. If there's a dispute later, you'll have no proof that you cancelled. Always request written confirmation from your payment platform or Rise directly. Take a screenshot of your cancellation page and email Rise's support team asking them to confirm that your subscription is cancelled and no further charges will be made. This creates a paper trail that protects you if billing errors occur later.

Tocancel strongly advises that you document every step of your cancellation process in writing.

Checklist for cancelling Rise successfully

Use this checklist to ensure you cancel Rise correctly and protect yourself from future charges.

Alternatives to Rise you might consider

If you're cancelling Rise because you want to try a different sleep app, here are some common alternatives available in New Zealand.

Summary and next steps

Cancelling Rise in New Zealand is straightforward once you know where you subscribed. Identify your platform, log into your account, navigate to subscriptions, and cancel. Save your confirmation and monitor your bank statement to ensure charges have stopped.

If you encounter resistance or continued charges after cancellation, your legal rights under the Consumer Guarantees Act and Fair Trading Act protect you. Document everything and escalate to the Commerce Commission or your bank's disputes team if necessary.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions cleanly and confidently. Whether you're cancelling Rise or any other digital service, visit tocancel.com for step-by-step guides, rights information, and checklists tailored to your situation. Tocancel empowers you to understand your rights, take action, and protect your finances from ongoing charges you don't want.

Remember: cancelling a subscription is your right, and it should never be complicated or stressful. If you meet resistance, Tocancel resources and consumer law are on your side.