Cancel Riseguide: Step-by-Step Guide

How to cancel RiseGuide: take control of your subscription in new zealand

Understanding RiseGuide and your cancellation rights

RiseGuide is a subscription-based personal development platform operated by Celeb Innovations Limited, a company registered in Cyprus. The service delivers premium coaching content, daily guidance, and personalised improvement plans through its website and mobile app to help users reach personal goals.

Most subscribers commit to weekly, monthly, or annual plans to access premium coaching materials and tools. Your subscription renews automatically unless you actively cancel before your renewal date. If RiseGuide no longer matches your needs, your budget, or your goals, you have the right to cancel and stop future charges.

At Tocancel, we empower New Zealand consumers to take control of their subscriptions. This guide walks you through every cancellation method available to RiseGuide subscribers, so you can exit with confidence and avoid unexpected billing.

Common reasons new zealand subscribers cancel

You might cancel because the coaching approach doesn't align with your expectations, the cost no longer fits your budget, you've reached your goals, or you simply prefer to pause your learning journey. Whatever your reason, you deserve straightforward information and a hassle-free process.

What happens to your access after you cancel

Cancelling RiseGuide stops all future auto-renewals immediately. However, you retain full access to premium features until the end of your current billing period. This means you can continue using the platform without interruption until your paid time expires. If you cancel within 24 hours of your renewal date, you may still be charged for the next billing cycle, so timing matters.

Your legal position as a new zealand consumer

Under the Consumer Guarantees Act 1993 (New Zealand), you have fundamental rights when purchasing services like RiseGuide. The law protects you against unfair contract terms, misleading claims, and automatic renewal traps.

The Consumer Guarantees Act requires that services be of acceptable quality, fit for purpose, and delivered with reasonable care. If RiseGuide fails to deliver as promised, or if the company makes it deliberately difficult to cancel, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority.

Automatic renewal subscriptions are subject to strict rules. Companies must obtain your clear, express consent before charging you. They must also provide a simple cancellation method that is at least as easy as the purchase method. If RiseGuide makes cancellation harder than signing up, that breaches New Zealand consumer law.

Your legal position is clear: you can cancel at any time, and the company must honour your request without penalty or undue friction. The Commerce Commission enforces these rights.

Cancellation methods for RiseGuide subscribers

RiseGuide offers multiple cancellation routes depending on how you subscribed and which device you use.

Cancel RiseGuide through the mobile app

If you subscribed via the RiseGuide app on your phone or tablet, you can cancel directly within the app's settings menu.

1. Open the RiseGuide app on your device.
   • Look for the app icon on your home screen or in your app library.
2. Navigate to your Profile.
   • This is usually located at the bottom right of the screen.
   • Tap your profile icon or username.
3. Select Settings or Account Settings.
   • Scroll down to find the settings option.
4. Tap Manage Subscription or Subscriptions.
   • This section shows your active plan and renewal date.
5. Choose Cancel Subscription.
   • Select the red or cancel button.
6. Confirm your cancellation when prompted.
   • The app may ask for a reason or offer an alternative plan. You do not need to accept alternatives.
   • Confirm your final decision to cancel.

Once you complete these steps, RiseGuide's auto-renewal stops immediately. Note your access end date so you know exactly when your premium features expire. Tocancel recommends taking a screenshot of this date for your records.

Cancel via google play (Android)

If you subscribed to RiseGuide through the Google Play Store on an Android device, manage your cancellation through your Google account.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured Play Store icon in your app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually your profile photo or initial.
3. Select Subscriptions.
   • A menu will appear with all your active app subscriptions.
4. Find and tap RiseGuide.
   • This shows your current plan details and renewal date.
5. Select Cancel Subscription.
   • Tap the red or cancel button.
6. Follow the prompts to confirm.
   • Google may ask for feedback or offer discounts. You can decline these.
   • Confirm your cancellation in the final dialogue.

Google Play processes cancellations at the end of your current billing cycle, not immediately. If you cancel mid-cycle, you lose access to any refund for unused time unless you contact Google Play support within your refund window (typically 48 hours for annual plans). Tocancel advises contacting Google Play support directly if you believe you qualify for a refund.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, use Apple's native subscription management tool.

1. Open the Settings app on your iOS device.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of the screen.
   • This opens your Apple ID settings.
3. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple account.
4. Find RiseGuide in your active subscriptions list.
   • Tap it to see your plan details and next renewal date.
5. Tap Cancel Subscription.
   • A red or cancel button will appear at the bottom.
6. Confirm by selecting Confirm Cancellation.
   • Apple will ask you to confirm your choice.
   • Select Confirm to finalise your cancellation.

Apple typically processes cancellations immediately, and your access continues until the end of your current billing period. If you cancelled within 14 days of your original purchase, you may qualify for a refund under Apple's refund policy. Contact Apple Support to request a refund if you meet these criteria.

Cancel by emailing RiseGuide directly

If you subscribed directly through RiseGuide's website or paid via bank transfer or credit card, you must cancel by email.

1. Compose a new email to the cancellation address.
   • Send your cancellation request to: [email protected]
   • You can also contact [email protected]
2. Include clear cancellation details in your email.
   • Your full name (as registered with RiseGuide)
   • Your email address (associated with your RiseGuide account)
   • Your subscription start date
   • A clear statement: "I wish to cancel my RiseGuide subscription immediately"
3. Send the email and save a copy for your records.
   • Note the date and time you sent your cancellation request.
   • Keep the confirmation email RiseGuide sends in return.
4. Wait for cancellation confirmation.
   • RiseGuide should respond within 5 to 10 business days confirming your cancellation.
   • Ask them to confirm your access end date and whether any refund applies.

Emailing RiseGuide is the most transparent method because you have a written record of your cancellation request. Tocancel recommends using email as your primary cancellation method if you have the choice, as it protects you legally.

Refunds and what you can reasonably expect

Your refund eligibility depends on when you cancel, how you paid, and New Zealand consumer law.

Refund scenarios and timelines

If you cancel before your next renewal date, you are not entitled to a refund for your current paid period. However, RiseGuide should not charge you again. In practice, this means your premium access continues until your paid period ends, then stops.

If you cancel after being charged but within 14 days of purchase, you may have grounds for a refund under the Consumer Guarantees Act if the service failed to meet your reasonable expectations. For example, if the coaching content was misleading or the platform was not fit for its stated purpose, you can request a refund from RiseGuide and escalate to the Commerce Commission if they refuse.

If you are charged after your cancellation request, contact RiseGuide immediately with proof of your cancellation email or app confirmation. Request a full refund and explain that you cancelled in time. If RiseGuide refuses, lodge a complaint with the Commerce Commission.

Requesting a refund from RiseGuide

Email [email protected] with the subject line "Refund request" and include:

• Your account name and email address
• The date you requested cancellation
• The amount charged and the date of the charge
• A clear explanation of why you believe you deserve a refund (e.g., service not fit for purpose)
• Copies of any app screenshots or cancellation confirmations

RiseGuide must respond within 20 working days. If they refuse or do not respond, you can escalate to the Commerce Commission. Tocancel can help you gather evidence and understand your next steps.

Your pricing and plan options at a glance

Understanding what you're paying for makes your cancellation decision clearer.

Annual subscriptions offer better value per month but lock you in for longer. If you choose an annual plan, set a phone reminder 30 days before your renewal date so you remember to cancel if you no longer want the service.

What to do immediately after you cancel

Cancellation is just the start. Take these steps to protect yourself and stay organised.

Verify your cancellation in writing

Within 24 hours of cancelling, send yourself an email summarising what you did. Write down:

• The date and time you cancelled
• The method you used (app, Google Play, Apple, or email)
• Your access end date (as shown in the app or confirmation email)
• Whether you requested a refund and the reason

Save any confirmation screens, emails, or app receipts as attachments or screenshots. This record proves you took action and will be essential if RiseGuide charges you again or disputes your cancellation.

Monitor your bank account and card statements

Check your bank account or credit card statement on your next renewal date (usually 30 days after cancellation). Verify that RiseGuide has not charged you. If you see an unexpected charge, contact your bank or card provider immediately and reference your cancellation date and proof.

Your bank can reverse unauthorised charges if you report them within a reasonable timeframe. Do not delay reporting suspicious charges.

Check your email for surprise reactivations

Some subscription services attempt to reactivate cancelled accounts by offering "special discounts" or "one-time offers." Do not click links in these emails. These are marketing tactics designed to trick you into reactivating without clear consent. Tocancel advises deleting these emails or marking them as spam.

Common mistakes when cancelling RiseGuide

Many New Zealand subscribers inadvertently extend their subscription or invite future charges by making avoidable errors during cancellation.

Mistake 1: confusing "pause" with "cancel"

Some apps offer a "pause subscription" option that looks similar to "cancel subscription." Pausing suspends access but keeps your subscription active and ready to resume. The company will charge you again when the pause period ends. Always select "cancel," not "pause," unless you intend to restart later.

Mistake 2: cancelling in the app but forgetting to confirm

The cancellation process usually requires a final confirmation step. If you navigate away from the app or close it before confirming, your cancellation request may not go through. Always wait for a confirmation message or screen that says "Cancellation successful" or "Your subscription has been cancelled."

Mistake 3: not taking note of your access end date

After cancelling, RiseGuide shows you the exact date your premium access expires. If you ignore this date, you may be shocked to discover your access vanished mid-project. Screenshot or write down your access end date immediately after cancelling so you can plan your learning or transition to an alternative platform.

Mistake 4: cancelling via email without proof of delivery

Email is reliable, but RiseGuide's support inbox might miss your message by accident. When cancelling by email, use a delivery confirmation service (most email providers offer this) or send two emails two hours apart. Ask RiseGuide to reply confirming they received your cancellation request. This creates an undeniable paper trail.

Mistake 5: failing to cancel before the renewal date

If you wait until after your renewal date to cancel, you have already been charged for the next period. Cancelling now will prevent the charge after that, but you cannot recover the charge you just incurred. The lesson: set a calendar reminder 7 days before your renewal date so you have time to cancel without missing the deadline.

When to escalate your complaint to the commerce commission

If RiseGuide refuses to cancel your subscription, ignores your cancellation request, or charges you after you cancelled, you have legal remedies.

Document your dispute

Gather all evidence of your cancellation attempt and RiseGuide's failure to honour it:

• Screenshots of your app cancellation confirmation
• Your cancellation email and RiseGuide's (or lack of) response
• Bank or card statements showing charges after your cancellation date
• Any communication with RiseGuide support about the issue

This evidence demonstrates bad faith and strengthens your case significantly.

File a complaint with the commerce commission

If RiseGuide does not resolve your issue within 20 working days, lodge a complaint with the Commerce Commission online at www.comcom.govt.nz. Describe your cancellation attempt, RiseGuide's refusal or error, and the financial harm you suffered. The Commission has authority to investigate subscription disputes and issue penalties.

Tocancel has helped thousands of New Zealand consumers escalate complaints to the Commerce Commission and recover unauthorised charges. You do not need a lawyer, but having your evidence organised makes the process faster and stronger.

Comparison: RiseGuide vs. alternative personal development platforms

If you're cancelling RiseGuide because you're unsatisfied, these alternatives might suit you better.

Consider your actual learning style and budget before switching. Many people cancel subscriptions because they overspend on multiple services. Audit all your subscriptions before signing up for a replacement.

Your checklist: cancelling RiseGuide step by step

Use this checklist to ensure you complete every essential step without missing anything.

• Decide your cancellation method. Choose app, Google Play, Apple, or email based on how you subscribed.
• Cancel before your renewal date. Set a reminder now to cancel 7 days early.
• Confirm cancellation in writing. Take a screenshot or note the confirmation message.
• Record your access end date. Write down when your premium features expire.
• Request a refund if eligible. Email [email protected] within 14 days if the service failed to meet your expectations.
• Save all documentation. Keep emails, screenshots, and receipts for at least 6 months.
• Monitor your next charge date. Check your bank account on your former renewal date to confirm no charge occurred.
• Report unexpected charges immediately. Contact your bank within 48 hours if RiseGuide charged you after cancellation.
• Escalate if needed. File a Commerce Commission complaint if RiseGuide refuses to refund or cancels unsuccessfully.

Contacting RiseGuide and escalation addresses

Know exactly where to send your cancellation request and complaints.

RiseGuide support and cancellation contacts

General support email: [email protected]

Parent company contact: [email protected] (Celeb Innovations Limited, registered in Cyprus)

New Zealand consumer authority: Commerce Commission, www.comcom.govt.nz, or call 0800 943 600 to lodge a complaint about unfair subscription practices or disputed charges.

RiseGuide does not maintain a listed postal address in New Zealand. All contact must be conducted via email. When emailing, request a response within 5 working days and ask for written confirmation of your cancellation and access end date.

Final advice: take action today and stay in control

You have every right to cancel RiseGuide whenever you choose. The Consumer Guarantees Act 1993 protects you, and the Commerce Commission enforces those rights. Your subscription should work for you, not trap you in unwanted charges.

Do not delay cancelling if you've made your decision. The sooner you send your cancellation request, the sooner your auto-renewals stop. Use the method that suits you: the app for instant control, email for a paper trail, or Google Play and Apple for managed convenience.

Tocancel is here to help you navigate every step of this process. Whether you need clarity on your legal rights, help drafting a cancellation email, or advice on escalating a dispute with the Commerce Commission, Tocancel has helped thousands of New Zealand consumers regain control of their spending and cancel unwanted subscriptions with confidence. Your money is yours. Cancel on your terms.