Cancel Design Bundles: The Right Way

How to cancel Design Bundles plus membership and protect your unused credits

Why you might want to cancel Design Bundles plus

Design Bundles is a digital marketplace and membership platform that provides access to downloadable creative assets, including graphics, fonts, templates and design tools. The platform operates both as a standard marketplace where you buy individual items, and as a tiered membership service called Plus that bundles monthly or annual credits, exclusive library access and discounts on purchases.

You might cancel your Design Bundles Plus membership for several legitimate reasons: your budget has shifted, you no longer need the volume of assets offered, the service duplicates tools you already use, or you're frustrated with how credits expire or how your billing operates. Understanding your cancellation reason is your first step toward ending your membership efficiently and protecting your rights under Australian Consumer Law.

Common reasons you cancel Design Bundles

Users commonly report cancelling because they accumulated unused credits that expired without refund, or because the membership didn't match their actual workflow. Others cancel after unexpected renewal charges appeared before they realised their trial period had ended. Budget constraints are another frequent driver, particularly when annual plans renew automatically.

Some cancellations relate to unfair contract terms, difficulties exercising your cooling-off rights, or confusion over whether unused credits should be refunded. These concerns are valid under Australian Consumer Law, and Tocancel recommends documenting your reason before you begin the cancellation process. Your reason strengthens any dispute with the ACCC if Design Bundles refuses to cooperate.

What you lose when your membership ends

When you cancel Design Bundles Plus, your access to member-exclusive libraries and discounts ends at your next billing cycle. Any unused monthly credits expire at the end of your current billing period and are not refunded as cash. Files you downloaded while your membership was active remain yours to use under the licence granted at download time, but you lose the ability to download new assets once your membership expires.

Timing your cancellation correctly is critical. If you cancel mid-cycle, you typically retain access and benefits until your next scheduled charge date, giving you a window to download any remaining assets you need. This means acting as soon as you decide to leave prevents wasted spending on a renewal you don't want.

Your consumer rights under australian law

Australian Consumer Law protects you when you cancel digital memberships, and understanding these rights is essential before you contact Design Bundles.

The 14-day cooling-off period

Under the Australian Consumer Law, you have a 14-day cooling-off right from the date you purchase or commence your Design Bundles membership. This means you can cancel within 14 days and request a full refund, provided you haven't accessed or downloaded member benefits during that window. Design Bundles' terms state that expressly requesting downloads during the cooling-off period cancels this right, so if you're within 14 days and haven't used benefits, you should cancel immediately to preserve your refund eligibility.

If Design Bundles refuses your cooling-off refund and claims you accessed benefits, ask them to provide evidence. You have the right to dispute this claim with the ACCC (Australian Competition and Consumer Commission) if the company's position seems unfair or the evidence is weak. Your legal position is strong if you can show you cancelled before using significant platform features.

Automatic renewal protections

Australian law requires that before automatic renewal, the company must obtain your express consent. Design Bundles must give you clear information about the cost, frequency and your cancellation rights before charging you. If the company renewed your membership without clear prior notice or collected payment after you requested cancellation, that renewal may be unlawful and you can demand a refund.

Keep records of every email or message you send requesting cancellation. If Design Bundles charges you after you've asked to stop, take a screenshot of the renewal charge and your cancellation request. This evidence is crucial if you need to escalate your complaint to the ACCC or your credit card company.

Unfair contract terms

Australian Consumer Law prohibits unfair contract terms in consumer contracts. If Design Bundles' terms seem to favour the company unfairly (for example, expiring credits with no refund option, hidden automatic renewal clauses, or making cancellation deliberately difficult), you can challenge these terms as unfair. The ACCC has the power to ban unfair terms across an entire industry, so reporting unfair practices strengthens consumer protection for everyone.

Tocancel advises that you document any unfair term you encounter and include this in any complaint to the ACCC. The regulator actively investigates subscription service complaints and has successfully challenged unfair automatic renewal practices in the past.

How to cancel Design Bundles plus membership

Cancelling your Design Bundles Plus membership online takes just a few minutes if you follow the correct steps.

Step-by-step cancellation process

1. Sign in to your Design Bundles account using your email address and password.
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the reset instructions sent to your email.
2. Navigate to your account settings or billing details section.
   • Look for a menu option labelled "Account", "My Account", "Billing" or "Subscription".
   • This is typically found in the top-right corner of the website under your username or profile icon.
3. Locate your Plus Membership or subscription details.
   • You should see your current membership tier, renewal date and available credits listed on this page.
   • Look for a button or link that says "Cancel Membership", "Manage Subscription" or "Cancel Plus".
4. Click the cancellation option and confirm your choice.
   • Design Bundles may ask why you're cancelling. Select your reason from the list provided or select "Other" and briefly describe why.
   • The company may offer you a discount or credit to stay, but you are not obligated to accept.
5. Review the cancellation confirmation details carefully.
   • Confirm the date your membership will end and when your final charge occurred.
   • Check that any remaining credits expire on the date stated in the confirmation.
6. Save or screenshot your cancellation confirmation for your records.
   • You should also receive a confirmation email within minutes. If you don't receive this email within one hour, contact Design Bundles support immediately.
   • Keep this confirmation email for at least 12 months in case you need to dispute a future charge or file a complaint.

If you cannot cancel online

If the cancellation button doesn't appear on your account page, or if clicking it produces an error, contact Design Bundles support directly. Use the support options available on their website, typically found at fontbundles.freshdesk.com or within your account settings.

When you contact support, clearly state: "I request immediate cancellation of my Design Bundles Plus membership effective today. Please confirm the cancellation date and the expiry date of any remaining credits." Save the support ticket number or reference code you receive, as this provides proof of your cancellation request if disputes arise later.

Pricing and membership tiers

Understanding the cost structure of Design Bundles Plus helps you calculate whether cancellation will save you money.

If you're cancelling an annual plan, calculate how many months remain on your subscription. If you paid $69.99 annually and cancel after six months, you may be entitled to a pro-rata refund of approximately $35 if Australian Consumer Law applies. Contact Design Bundles support to request this refund explicitly.

What happens after you cancel

After you submit your cancellation request, several important changes take effect on your account.

Your access and credits after cancellation

Once your membership ends, you lose access to member-exclusive libraries and discounts. Any unused monthly credits expire at the end of your current billing cycle and are not converted to cash refunds. If you have pending credits, use them before the expiry date to download assets you need. After expiry, those credits are permanently forfeited.

Files you downloaded while your membership was active remain in your possession and you can use them under the licence terms at download. However, you cannot download new assets from the platform unless you purchase them individually at full price.

Verify your cancellation

Within 24 hours of cancelling, log back into your Design Bundles account and check your billing page. You should see a message confirming that your membership will end on a specific date, or that it has already ended. If this message does not appear, contact support immediately with your cancellation confirmation number and ask for written confirmation that your membership is terminated.

If Design Bundles charges you after your cancellation date, dispute the charge immediately with your credit card company or bank. Provide them with your cancellation confirmation and the unauthorised charge as evidence. Most financial institutions will refund unauthorised charges within 5 to 10 business days if you report them promptly.

Remove saved payment details

After your membership ends, consider removing your credit card or payment method from your Design Bundles account to prevent accidental or unauthorised charges. You can usually do this by going to your account settings, finding the "Payment methods" or "Billing" section and deleting the saved card. This is especially important if you cancelled due to unexpected automatic renewals.

Refunds and credit expiry

Tocancel advises that refund eligibility depends on your membership tier and cancellation timing.

Cooling-off refunds

If you cancel within 14 days of commencing your membership and have not downloaded assets, you are entitled to a full refund under Australian Consumer Law. To claim this refund, contact Design Bundles support within the 14-day window and explicitly state: "I am exercising my 14-day cooling-off right under Australian Consumer Law and request a full refund." The company must process this refund within 30 days.

If Design Bundles refuses your cooling-off refund, file a complaint with the ACCC online at accc.gov.au or call 1300 302 502. The ACCC investigates subscription service complaints and can order the company to refund you if the refusal appears unlawful.

Pro-rata refunds for annual plans

If you cancel an annual membership plan after paying in full, you may be entitled to a pro-rata refund for the unused months. For example, if you paid $69.99 for a 12-month plan and cancel after four months, the remaining eight months' value (approximately $46.66) should be refunded. Australian Consumer Law does not automatically guarantee this, but many companies offer pro-rata refunds as standard practice.

Contact Design Bundles support and request a pro-rata refund explicitly. If they refuse, escalate your complaint to the ACCC and cite the principle of unjust enrichment under Australian law. You have a strong legal position if the company keeps payment for months of service you did not use.

Unused credits are not refunded

Monthly credits that expire at the end of your billing cycle are not refunded as cash. This is a standard industry practice and is permitted under Australian Consumer Law provided the terms are clear and prominent at purchase. If Design Bundles' terms do not clearly state that credits expire without refund, argue that this is an unfair contract term when you escalate to the ACCC.

To minimise credit loss, download assets you might use before your membership ends. Even if you don't need them immediately, you can store the files for future use once your membership is cancelled.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you're concerned about unexpected charges or losing access to assets you rely on. Many users make preventable errors that delay their cancellation or complicate refund claims.

Mistake 1: cancelling but forgetting to confirm

After you click "Cancel", always wait for a confirmation screen or email. Some users believe cancellation is complete after clicking the button, but the process is not finished until you receive written confirmation. If you don't receive a confirmation email within one hour, log back in and check your billing page. If no cancellation is recorded, repeat the cancellation steps and contact support to confirm completion.

Mistake 2: not documenting your cancellation request

Always screenshot or download your cancellation confirmation, including the date and reference number. If Design Bundles charges you after your membership ends, this document proves you requested cancellation. Without evidence of your cancellation request, disputing the charge with your bank becomes much harder.

Mistake 3: downloading assets during the 14-day cooling-off period

If you're within 14 days and plan to claim a cooling-off refund, do not download any assets. Design Bundles can refuse your refund claim if you've accessed member benefits. If you need assets, purchase them individually after your membership cancels rather than risk losing your refund right.

Mistake 4: ignoring unexpected charges after cancellation

If Design Bundles charges you after your cancellation date, act immediately. Contact your bank or credit card company within 5 business days and dispute the charge as unauthorised. Provide your cancellation confirmation as evidence. Do not wait, as financial institutions have strict timeframes for processing disputes.

Mistake 5: not contacting support if cancellation fails

If you cannot find a cancellation button on your account page, do not assume you cannot cancel. Contact Design Bundles support directly and request cancellation in writing. Keep the support ticket number and any responses. This creates a paper trail that protects you if the company claims you never requested cancellation.

Tocancel's cancellation checklist

Use this checklist to ensure you cancel Design Bundles Plus correctly and protect yourself from unexpected charges.

Escalation: what to do if Design Bundles refuses to cancel

Most cancellations proceed smoothly, but Tocancel recommends preparing for the possibility that Design Bundles disputes your request or refuses to refund you.

Step 1: document everything in writing

If Design Bundles delays your cancellation or refuses your refund, send a formal email to their support address stating your request clearly. Use language like: "I formally request cancellation of my Design Bundles Plus membership effective immediately. I also request a pro-rata refund for unused months or, if applicable, cancellation under my 14-day cooling-off right. Please respond within 5 business days with confirmation of this cancellation and any refund."

Keep a copy of this email and note the date you sent it. If Design Bundles does not respond within 5 business days, escalate to the ACCC.

Step 2: lodge a complaint with the ACCC

If Design Bundles refuses to cancel or refund you, file a complaint with the Australian Competition and Consumer Commission. You can do this online at accc.gov.au/consumers/complaints or call 1300 302 502. Provide the ACCC with copies of your cancellation request emails, your cancellation confirmation (if you received one), and any refund correspondence.

The ACCC has the power to investigate breaches of Australian Consumer Law and can order Design Bundles to refund you if the company has acted unlawfully. Complaints are free and the ACCC will follow up on your behalf if you provide sufficient evidence.

Step 3: dispute the charge with your bank

If Design Bundles continues to charge you after you've requested cancellation, contact your bank or credit card company and dispute the charge as unauthorised. Provide your cancellation request emails and the ACCC complaint reference number as evidence. Banks are required to investigate disputes within a set timeframe and typically refund unauthorised charges if you report them promptly.

Do not delay this step. Most financial institutions have strict timeframes (usually 30 to 90 days from the transaction date) within which you must report unauthorised charges. Acting quickly maximises your chance of a successful refund.

Reviews and user experiences

Tocancel has reviewed feedback from users who have cancelled Design Bundles Plus. Common themes include positive experiences with the online cancellation tool, but frustration when credit expiry policies are not clearly explained at signup.

Users report that the cancellation button is easy to find and the process takes less than two minutes. However, some users were unaware that unused monthly credits expire without refund, leading to frustration when they lost accumulated credits after cancelling.

A small number of users reported unexpected charges after requesting cancellation, though most of these were resolved when the user contacted support or disputed the charge with their bank. The takeaway is that Tocancel advises saving your cancellation confirmation and monitoring your billing for at least one full billing cycle after you cancel to ensure no further charges occur.

Should you keep or cancel Design Bundles plus?

Deciding whether to cancel depends on your actual usage, budget and the alternatives available to you.

Calculate your break-even point by counting how many individual assets you typically download per month. If the monthly cost of your Plus tier divided by the number of credits you receive is higher than the individual asset price, you're paying more than necessary. In this case, cancelling and purchasing individual assets might save you money.

Contact Design Bundles support

If you need to cancel or dispute a charge, contact Design Bundles using the following methods.

Online support ticket system: fontbundles.freshdesk.com

When you submit a support request, include your account email, your membership tier, your current billing cycle end date and a clear statement of what you need (cancellation, refund or clarification). Provide screenshots of any relevant billing pages or charges. Design Bundles typically responds to support tickets within 24 to 48 hours.

If you don't receive a response within 5 business days, escalate your request to the ACCC as described in this guide. Tocancel recommends always giving the company a fair chance to resolve the issue before filing a formal complaint, but do not hesitate to involve the regulator if the company ignores your request.

Conclusion: take control of your Design Bundles subscription

Cancelling Design Bundles Plus is straightforward when you understand your rights and follow the correct steps. You have the legal right to cancel at any time, and Australian Consumer Law protects you if the company tries to charge you after you've requested cancellation.

Document your cancellation request, save your confirmation email and monitor your billing for unexpected charges. If Design Bundles refuses to cancel or refund you, the ACCC is a free and effective avenue for resolving the dispute. You are not powerless in this situation, and Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. Take action today and reclaim control of your spending.